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#ICMIchat Recap: How much does the customer journey impact the customer experience?

By Erica Marois | Date Published: November 20, 2014 - Last Updated August 22, 2018 | Comments

How much does the customer journey impact the overall customer experience?  This is a question that ICMI and LiveOps sought to answer this year, and we're excited to unveil all the results of our brand new industry research in early 2015.

In the meantime, check out the #ICMIchat recap below for a few sneak peeks at the data.  This week Justin Robbins led our discussion on the customer journey, and boy was it lively! 

Join us again next week as we give thanks for the contact center with a very special holiday-theme #ICMIchat.  The conversation kicks off every Tuesday at 1pm EST.  Hope to see you there!

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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