#ICMIchat Recap: How much does the customer journey impact the customer experience?
Empowering contact center excellence for 30 years!

#ICMIchat Recap: How much does the customer journey impact the customer experience?

How much does the customer journey impact the overall customer experience?  This is a question that ICMI and LiveOps sought to answer this year, and we're excited to unveil all the results of our brand new industry research in early 2015.

In the meantime, check out the #ICMIchat recap below for a few sneak peeks at the data.  This week Justin Robbins led our discussion on the customer journey, and boy was it lively! 

Join us again next week as we give thanks for the contact center with a very special holiday-theme #ICMIchat.  The conversation kicks off every Tuesday at 1pm EST.  Hope to see you there!



Topics: Customer Experience

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How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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