It Just Became YOUR Problem
Empowering contact center excellence for 30 years!

It Just Became YOUR Problem

When a customer lets you know there is a problem, right then and there, it officially becomes your problem.

Whether you own the company or are an employee, let the customer know you have taken ownership of that problem and will find a solution or an answer. Sometimes, that is all the customer needs; just to know someone else cares and is on it. Then, get on it! I was at a restaurant yesterday and let the manager know that people were refusing to sit at a table by the window because the windows were so nasty dirty. Her answer?

Yeah, that happens. Not a good answer.

Also read: Let’s go play with the customers.

More Resources



Topics: Customer Experience

Related

More from Dayna Steele

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls