It Just Became YOUR Problem
Empowering contact center excellence for 30 years!

It Just Became YOUR Problem

When a customer lets you know there is a problem, right then and there, it officially becomes your problem.

Whether you own the company or are an employee, let the customer know you have taken ownership of that problem and will find a solution or an answer. Sometimes, that is all the customer needs; just to know someone else cares and is on it. Then, get on it! I was at a restaurant yesterday and let the manager know that people were refusing to sit at a table by the window because the windows were so nasty dirty. Her answer?

Yeah, that happens. Not a good answer.

Also read: Let’s go play with the customers.

More Resources



Topics: Customer Experience

Related

More from Dayna Steele

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Which method do you feel is most effective for recruiting new agents?

Employee referrals
Online recruiting via third-party websit
Online recruiting via own corporate website
Social Media
Employment/temporary agencies
More Polls