What do customers want?
Empowering contact center excellence for 30 years!

What do customers want?

What do customers want? It's the question on the minds of every customer service or contact center leader.

In this 10 minute interview, ICMI community specialist Erica Strother talks with Mitchel Forney of Voiance. Find out what Mitchel thinks customers really want.

Learn more by joining ICMI for a complimentary webinar on Thursday, July 10th.  Leaders from award-winning contact centers at Wells Fargo, Oppenheimer Funds, and MINDBODY will share their secrets to customer experience success.

You can also download a complimentary copy of the Whitepaper "Press 1 for English: Language Interpretation Services Benefit Customers and Contact Centers."

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Topics: Customer Experience


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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