#CCExpo14 Thought Leadership Panel: Voice of the Customer
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#CCExpo14 Thought Leadership Panel: Voice of the Customer

What does a true VOC program entail? Who in the organization should be part of the VOC/customer loyalty team?

In this thought leadership panel from Contact Center Expo and Conference, our expert panelists share their thoughts on VOC programs, secret shopper programs, the latest in call center technology, and more.

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Topics: Customer Experience, Learning & Development

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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