#CCExpo14 Thought Leadership Panel: Voice of the Customer
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#CCExpo14 Thought Leadership Panel: Voice of the Customer

What does a true VOC program entail? Who in the organization should be part of the VOC/customer loyalty team?

In this thought leadership panel from Contact Center Expo and Conference, our expert panelists share their thoughts on VOC programs, secret shopper programs, the latest in call center technology, and more.

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Topics: Customer Experience, Learning & Development

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On average, how much time do your supervisors/managers spend coaching their team of representatives?

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