Which Customer Experience Metric Is Best?
Empowering contact center excellence for 30 years!

Which Customer Experience Metric Is Best?

When is comes to measuring the customer experience, which metric is best? Is it Customer Satisfaction (CSAT)? Net Promoter Score (NPS)?  Customer Effort?  The answer may surprise you.

There is value in all three, but it's all about how you use the data.  Watch and learn.

Which customer experience metric is considered most important in your contact center?  Leave your comments below.

More Resources



Topics: Customer Experience, Metrics

Related

More from Jim Rembach

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Which method do you feel is most effective for recruiting new agents?

Employee referrals
Online recruiting via third-party websit
Online recruiting via own corporate website
Social Media
Employment/temporary agencies
More Polls