Which Customer Experience Metric Is Best?
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Which Customer Experience Metric Is Best?

When is comes to measuring the customer experience, which metric is best? Is it Customer Satisfaction (CSAT)? Net Promoter Score (NPS)?  Customer Effort?  The answer may surprise you.

There is value in all three, but it's all about how you use the data.  Watch and learn.

Which customer experience metric is considered most important in your contact center?  Leave your comments below.

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Topics: Customer Experience, Metrics

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What is your contact center's number one priority for 2017?

Improving the customer experience
Improving employee engagement
Implementing new channel(s)
Implementing new technology
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