Which Customer Experience Metric Is Best?
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Which Customer Experience Metric Is Best?

When is comes to measuring the customer experience, which metric is best? Is it Customer Satisfaction (CSAT)? Net Promoter Score (NPS)?  Customer Effort?  The answer may surprise you.

There is value in all three, but it's all about how you use the data.  Watch and learn.

Which customer experience metric is considered most important in your contact center?  Leave your comments below.

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Topics: Customer Experience, Metrics

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QuickPoll

On average, how much time do your supervisors/managers spend coaching their team of representatives?

1-5 hours per week
6-10 hours per week
11-15 hours per week
16-20 hours per week
21 or more hours per week
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