Which Customer Experience Metric Is Best?
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Which Customer Experience Metric Is Best?

When is comes to measuring the customer experience, which metric is best? Is it Customer Satisfaction (CSAT)? Net Promoter Score (NPS)?  Customer Effort?  The answer may surprise you.

There is value in all three, but it's all about how you use the data.  Watch and learn.

Which customer experience metric is considered most important in your contact center?  Leave your comments below.

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Topics: Customer Experience, Metrics

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QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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