Which Customer Experience Metric Is Best?
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Which Customer Experience Metric Is Best?

When is comes to measuring the customer experience, which metric is best? Is it Customer Satisfaction (CSAT)? Net Promoter Score (NPS)?  Customer Effort?  The answer may surprise you.

There is value in all three, but it's all about how you use the data.  Watch and learn.

Which customer experience metric is considered most important in your contact center?  Leave your comments below.

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Topics: Customer Experience, Metrics

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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