Make the Customer Feel Good
Empowering contact center excellence for 30 years!

Make the Customer Feel Good

Make the customer feel good. The most successful entrepreneurial rock stars know the secret to success is in everyday things you do for others – a simple thank you, a giveback, showing up on time, a gift card for a referral, decent customer service, even just a song before you go. It’s not about you, it’s about the customer. It works the same way in any sort of relationship. Everything you do for the customer comes back to you, good and bad. Be good. Watch Keith Urban and Nicole Kidman sing at a hospital  or see the video below where Van Halen takes the time to visit a fan in a Houston hospital.

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Topics: Customer Experience

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

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