DVD, CD, Betamax, Cave Wall--Which do you use?
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DVD, CD, Betamax, Cave Wall--Which do you use?

Ran into a longtime friend at lunch yesterday. She asked for advice on buying a new laptop. Her dilemma? no-disc-driveMany of the new units no longer have a disc drive or Ethernet port. Recently, several publicists have sent me DVDs and CDs. There isn’t a disc drive on any of the computers in our house/home offices anymore. I’m not even sure if there is one in the car, I’ve never used it. Are you sending clients and potential customers your product or sales information on a disc? Start asking how the customer prefers the information or product – before your hard work ends up in a recycler without ever being consumed. *Bonus tip – offer free hi-speed Wi-Fi to clients, employees, and potential customers. You are missing out on a boatload of free marketing.

Sending me something? I prefer Dropbox - click here to try it for free.

Share this tip with the next person who sends you a disc.

Change is never easy and sometimes painful. It is a whole bunch easier if you are informed and talk to like-minded individuals going through the same thing. The way you work with customers in your call center is changing almost daily – find out the latest trends and technology at this year’s ICMI Contact Center Expo & Conference. Sign up by March 21 and save $400 per registration with discount code YDSTe.

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Topics: Customer Experience, Technology


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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