INFOGRAPHIC: The Drivers of Today's Customer Experience
Empowering contact center excellence for 30 years!

INFOGRAPHIC: The Drivers of Today's Customer Experience

Customer service can be complicated! It doesn’t matter if you support  two or ten channels, or have two or ten locations; the challenges facing most contact centers are considerable. And - the complexity intensifies as we expand the mix of customers, channels, and sites we support.  That’s why it’s imperative for  leaders to have a roadmap in place to mitigate the impact to the customer experience.

HP and ICMI have combined forces, linking multi-site best practices with new omni-channel research. Use these helpful tips to keep your contact center on track and drive your customers to a better experience!

 

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Topics: Customer Experience, Global Service Delivery, Multichannel Contact Center

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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