INFOGRAPHIC: The Drivers of Today's Customer Experience
Empowering contact center excellence for 30 years!

INFOGRAPHIC: The Drivers of Today's Customer Experience

Customer service can be complicated! It doesn’t matter if you support  two or ten channels, or have two or ten locations; the challenges facing most contact centers are considerable. And - the complexity intensifies as we expand the mix of customers, channels, and sites we support.  That’s why it’s imperative for  leaders to have a roadmap in place to mitigate the impact to the customer experience.

HP and ICMI have combined forces, linking multi-site best practices with new omni-channel research. Use these helpful tips to keep your contact center on track and drive your customers to a better experience!

 

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Topics: Customer Experience, Global Service Delivery, Multichannel Contact Center

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QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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