Your Customer Service Easy Button
Empowering contact center excellence for 30 years!

Your Customer Service Easy Button

Having done my unintentional reenactment of Bill Murray, Caddyshack, and gopher holes, I found myself hobbling into a local emergency clinic with a severely sprained ankle (yes, the one that turned out to be fractured.) I was struck by a simple sign that made my life so much easier that morning. Even though it was not a long wait, it was still a productive wait. Not only did this clinic have free Wi-Fi, but it was also simple to access as well as high-speed. You know the clinic has Internet access anyway – and they took it one step further by offering it to their customers AND making it easy to find. It may cost the company a few extra dollars a month, but the next time I step in a gopher hole, I know exactly where I am taking my ankle and dollars. Thanks First Choice ER South Shore Harbour.

I’m alright, nobody worry ’bout me! (Thanks Kenny Loggins.)


About Dayna Steele:

On a stage speaking to and inspiring people since she was a teenager, Dayna Steele is the author of several books, including, 101 Ways to Rock Your World: Everyday Activities for Success Every Day, and Rock to the Top: What I Learned about Success from the World’s Greatest Rock Stars. Dayna creates custom success strategies for individuals and companies with her Rock Star Principles of Success. Readers’ Digest magazine calls Dayna “one of the 35 people who inspire us,” AOL says she is “one of the foremost experts on career networking,” and Successful Meetings magazine calls her “a pep talk from the deejay booth.” Audiences consistently rate her as one of the best speakers they have ever seen.

Dayna is also the author of Your Daily Success Tip, a witty and informative piece of advice that is delivered directly to you every day. You can sign up for her email list here.


Topics: Customer Experience


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