Call Center Demo and Conference Sneak Peek with Jim Rembach
Empowering contact center excellence for 30 years!

Call Center Demo and Conference Sneak Peek with Jim Rembach

Call Center Demo is quickly approaching, and we can't wait to see you all in Atlanta.

Over the past few weeks, we've introduced you to several of our event speakers.  Now, we want to introduce you to some of our exhbitors as well.  Between now and October 21, we'll be posting a series of video interview with some of the exhbitors you'll get the chance to meet in Atlanta.

In this first video, ICMI Community Specialist Erica Strother interviews Jim Rembach of Customer Relationship Metrics.  Find out what cool things Jim wil lbe highlighting at his booth, what he's most looking forward to doing at the conference, and what advice he would give to companies on using metrics to improve the customer experience.

Check back next Thursday as we share an interview with Robb Duke of USAN.



Topics: Customer Experience, Technology, Strategy & Planning

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
More Polls