Loyal Customers Need Not Apply
Empowering contact center excellence for 30 years!

Loyal Customers Need Not Apply

You need to recruit new customers each and every day but do not do it at the expense of losing regular, faithful customers. You have seen the deals – “Sign up now and receive a super-duper something-or-another, new customers only.” That feels like an existing customer penalty to me. Research and search out your top customers, offer them the deals as well. Even better, offer them something more. You would not be in business without them.

Much appreciated,
Dayna Steele

Lady Gaga practices this business success principle better than no other – she rewards her top fans with the best tickets, backstage passes, engages with them on social media, and even created a social network for her Little Monsters. What does she do and how does she do it? Read Monster Loyalty: How Lady Gaga Turns Followers into Fanatics. In fact, thanks to author Jackie Huba, we will be giving away copies for the next few weeks to the Steeleworkers who engage the most with YDST. We appreciate you.

Dayna Steele, Chief Tipster at YourDailySuccessTip, Speaker, Author

On a stage speaking to and inspiring people since she was a teenager, Dayna Steele is the author of several books, including, 101 Ways to Rock Your World: Everyday Activities for Success Every Day, and Rock to the Top: What I Learned about Success from the World’s Greatest Rock Stars. Dayna creates custom success strategies for individuals and companies with her Rock Star Principles of Success. Readers’ Digest magazine calls Dayna “one of the 35 people who inspire us,” AOL says she is “one of the foremost experts on career networking,” and Successful Meetings magazine calls her “a pep talk from the deejay booth.” Audiences consistently rate her as one of the best speakers they have ever seen.

Dayna is also the author of Your Daily Success Tip, a witty and informative piece of advice that is delivered directly to you every day. You can sign up here to start changing your life...one tip at a time.

 



Topics: Customer Experience

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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