ICMI.com Monthly Top 5: February 2015
Empowering contact center excellence for 30 years!

ICMI.com Monthly Top 5: February 2015

Last month we launched the ICMI.com Monthly Top 5 series.  It's our way of keeping you up to speed on some of the most buzzworthy topics in the contact center industry.

We're back with a roundup of February's  top moments on icmi.com.  Here are more tools and resources you can use to improve morale in your contact center and prepare for the future.

Interested in seeing your name on the list next time?  Reach out to us via Twitter or email if you'd like to become an icmi.com contributor.

Here's a roundup of all the resources we mentioned:

[Webinar] Focus on the Customer: Creating Great Experiences in 2015

[Webinar] 2015 ICMI Contact Center Research Findings: Own the Moments

[Blog post] 4 Fresh Thoughts to Reimagine Contact Center Culture

[Blog post] 5 Ways to Build Service Rep Confidence

[Brochure] Contact Center Expo and Conference

[#ICMIchat] #ICMIchat Recap: Contact Center Culture in Action



Topics: Culture & Morale

Related

More from Justin Robbins

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

On average, how much time do your supervisors/managers spend coaching their team of representatives?

1-5 hours per week
6-10 hours per week
11-15 hours per week
16-20 hours per week
21 or more hours per week
More Polls