Why You Have to Act Happy Today
Empowering contact center excellence for 30 years!

Why You Have to Act Happy Today

Spent time over the weekend in Austin to see a performance of the play, “Push Up.” Actors and crew (who did a great job) reminded me of a lesson learned in radio – no matter how you feel or what’s happening in your life, it doesn’t matter – it’s all about the audience and giving them the performance of a lifetime, every time. Think about that today – it’s not about you – it’s about everyone else if you want to be successful. Best summed up by a Disney executive: "You don’t have to be happy to work at Disney, but you do have to act happy for eight hours because we’re putting on a show.''

Have a good show today, keep pushing up!

That quote is from Lee Cockerell who has written several great books. I am re-reading the first one this week and highly recommend all three (Amazon):

Topics: Culture & Morale, People Management


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