Somebody's Got to Do It
Empowering contact center excellence for 30 years!

Somebody's Got to Do It

Mike Rowe of Dirty Jobs is back on air, this time with his new CNN show – Somebody’s Gotta Do It. The show should be required viewing for anyone looking for a job and for those joining the job market in the near future – high school and college. Mike did a lot of press to promote the show the last couple of days and one thing he said really stood out. I wrote it down for you:

I don’t need to succeed. I need to try.

Hard to add much more to that. Nice job Mike. Nice job. (I want to have a beer with Mike and I don’t even drink beer.)

Dayna

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Topics: Culture & Morale, Learning & Development, People Management

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How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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