#ICMIchat Recap: Creating a High Performance Culture
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Creating a High Performance Culture

What constitutes a high performance culture and how can you create one in your contact center?  This was our topic of discussion for #ICMIchat this week.

Neal Topf, president of Callzilla, hosted a fast-paced an engaging chat that was perfectly timed for the celebration of Customer Service Week.  Check out the highlights below, and be sure to join us again next week (Tuesday, 1pm ET) as we continue our October theme of culture and morale.  Next week's topic: agent engagement. 



Topics: Culture & Morale

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
More Polls