#ICMIchat Recap: Creating a High Performance Culture
Empowering contact center excellence for 30 years!

#ICMIchat Recap: Creating a High Performance Culture

What constitutes a high performance culture and how can you create one in your contact center?  This was our topic of discussion for #ICMIchat this week.

Neal Topf, president of Callzilla, hosted a fast-paced an engaging chat that was perfectly timed for the celebration of Customer Service Week.  Check out the highlights below, and be sure to join us again next week (Tuesday, 1pm ET) as we continue our October theme of culture and morale.  Next week's topic: agent engagement. 



Topics: Culture & Morale

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls