Happy Customer Service Week!
Empowering contact center excellence for 30 years!

Happy Customer Service Week!

Working in a contact center is stressful.  No one dreams of being a call center agent, and the work can often feel thankless.

When was the last time you personally thanked a customer service employee for a job well done?  A simple note of encouragement can go a long way!  In honor of Customer Service Week, ICMI is making it easy for you to say thanks.

Send a free e-card to a call center agent, customer experience officer, or workforce management analyst in your organization. 

Curious to see how others are celebrating Customer Service Week, or looking for a little inspiration?  Follow along below for live updates and pictures from all the action on Twitter.

Happy Customer Service Week from the team at ICMI!

Topics: Culture & Morale


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What is your contact center's number one priority for 2017?

Improving the customer experience
Improving employee engagement
Implementing new channel(s)
Implementing new technology
Streamlining/improving processes
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