Happy Customer Service Week!
Empowering contact center excellence for 30 years!

Happy Customer Service Week!

Working in a contact center is stressful.  No one dreams of being a call center agent, and the work can often feel thankless.

When was the last time you personally thanked a customer service employee for a job well done?  A simple note of encouragement can go a long way!  In honor of Customer Service Week, ICMI is making it easy for you to say thanks.

Send a free e-card to a call center agent, customer experience officer, or workforce management analyst in your organization. 

Curious to see how others are celebrating Customer Service Week, or looking for a little inspiration?  Follow along below for live updates and pictures from all the action on Twitter.

Happy Customer Service Week from the team at ICMI!

Topics: Culture & Morale


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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