We Want to Help Throw Your Team A Party!
Empowering contact center excellence for 30 years!

We Want to Help Throw Your Team A Party!

Happy September!

It's hard to believe, but Customer Service Week is right around the corner.  We at ICMI are excited!  So excited, in fact, that we want to help you throw a party.

How will your contact center celebrate? We want to help you prepare.

Check our blog each Friday in September for advice on recognizing the customer service team in your organization.  And be sure to follow the hashtag #CustServWeek.  We'll tweet tips and best practices, and share photos from your celebrations! 

We also want your advice! Do you have ideas for celebrating Customer Service Week on a budget?  Tell us how contact centers can celebrate Customer Service week by spending less than $5 per person. We'll share some of the best advice with our community.  And in exchange for your participating, you'll have the chance to win some prizes.

Enter our Customer Service Week Party sweepstakes for a chance to win free swag and an AMEX giftcard to use for your celebrations. You'll also win a free copy of Call Center Demo and Conference keynote speaker Chip Bell's new book: 9 1/2 Principles of Innovative Service.

Good luck!  We look forward to celebrating Customer Service Week together.

 



Topics: Culture & Morale

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls