ICMI's Summer Video Contest
Empowering contact center excellence for 30 years!

ICMI's Summer Video Contest

Update 7/19/12 - The talent and overwhelming response of the first entries into the Summer Video Contest were so inspiring, we're giving everyone who couldn't make the original deadline one last chance to show off the talent and awesomeness of their contact center. We're extending the contest submission deadline to 11:59 pm, July 26th, 2012. While the first video entries have taken the first two finalist slots, there's still time to grab the third and last finalist slot by finishing whatever work you've put into a video, filling out the form to enter using the link below, and posting your finished video on Facebook. At this point the most likes and comments on any new submissions takes the final spot. You know how great your colleagues are. Don't miss this chance to show the contact center community how awesome they really are.

Enter Now

Calling all contact center pros!

It’s summer, and we’re video junkies, so we’re having  a video contest – bigger, louder, and with three times the caffeine of your regular video contest!

Theme: Your Contact Center Culture

Show us the people, the values, and character that define your contact center organization. We want to see how your center's culture shines through in everyday customer interactions.

Content Rules:  It needs to be at least 30 seconds (gotta have something to watch) and maximum of 2 minutes (anymore than that and our ADHD kicks in). PG-rated (won’t go there). No actors allowed (let’s face it – Bobby De Niro’s agent will NOT answer your calls). No already-produced commercials either (just for this contest guys). Claymation and animated stick figures welcome. One entry per organization. View our complete contest rules before entering.

How to Enter:  Fill out a short form, and post your finished video on the ICMI Facebook page (facebook.com/CallCenterICMI). You gotta “like” our page to post it, and must do so no later than July 16, 2012.

Winner Selection:  The top three videos with the most likes, comments, and shares (entrants can only like and comment once) by 11:59 p.m. ET July 23, 2012 will be the top three finalists, and will be judged by a panel of three judges, who'll choose one winner, to be announced July 31, 2012.

A panel of judges will evaluate the videos with the following criteria:

(1) The authenticity of the message conveyed in the video
(2) The entertainment value of the video (i.e. is it funny, poignant, inspiring)
(3) Its adherence to theme
(4) Originality


Fame. Travel. Knowledge.

Organizations that submitted one of the top three videos with the most likes/shares/comments will receive a copy of Brad Cleveland’s latest edition of Contact Center Management on Fast Forward – Succeeding in Today’s Dynamic Contact Center Environment.

The first place winner will also receive:

-    A pair of 2-day passes to ICMI Symposium Orlando
-    Their video incorporated into an ICMI virtual training course
-    Their video featured during Customer Service Week

The runner-up finalists will also receive free access to an onDemand virtual training class.

So what are you waiting for? Register using the link below, get cracking on creating your video, and post it to our Facebook page when you’re done.

Good luck!

 Enter Now

The ICMI Summer Video Contest is part of ICMI’s Summer of Social 2012


Topics: Culture & Morale


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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