The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer management industry. It is designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry. For over 11 years, ICMI, the leading global provider of comprehensive resources for customer management professionals has organized and managed this awards program. In 2013, ICMI took this program to a new level by honoring the best and the brightest with a formal awards dinner. Now in 2015, we've decided to change the mood, if you will - with a 'celebration of excellence' Global Contact Center Awards Party that alllows everyone to revel in the achievements of their colleagues and peers.

Awards will be given for each of the categories below. Finalists will receive certificates commemorating their achievements, and winners will receive personalized trophies to take back to their contact center. We encourage contact centers worldwide to apply for multiple categories, and nominate multiple colleagues for these prestigious honors.

The 2015 Global Contact Center Award categories include:

Best Small-to-Medium Contact Center

Best Large Contact Center

Best Outsourcing Partnership

Best Strategic Value to the Organization

Best QA/Customer Experience Program

Best Use of an Emerging Channel(s)

Best Use of Technology

Best Contact Center Agent

Best Contact Center Supervisor

Best Contact Center Manager

Best Customer Service Business Leader

ICMI Lifetime Achievement Award

"Best of Show" @ Contact Center Expo & Conference

Begin the Entry Process


Winning individuals and companies will be announced at the ICMI Global Contact Center Award Party on Tuesday, May 6, 2015. The celebration will be held in conjunction with the annual ICMI Contact Center Expo & Conference (formerly ACCE) to be held in Orlando, FL.

 View Previous Year's Finalists >

Important Program Dates

Call for Entries Open: October 6
Super Earlly Bird (50% off) Deadline: December 31
Early Bird (25% off) Deadline: January 16
Call for Entries Close: February 6
Finalists Announced: March 10
Finalist Interviews: March 16 – Apr 3
Awards Party: May 5
Awards Webinar: TBD

Have questions? Write to us at


Global Vision Sponsor

Category Sponsor


Interested in sponsoring the ICMI Global Contact Center Awards Program, contact John Tatusko.


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