The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer management industry. They are designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry. For over 10 years, ICMI, the leading global provider of comprehensive resources for customer management professionals has organized and managed this awards program. Launching a widely attended Award Dinner that honored the industry’s best and brightest in 2013, this year is on pace to grow even more.

Awards will be given for each of the categories below.  Finalists will receive certificates commemorating their achievements, and winners will receive personalized trophies to take back to their contact center. We encourage contact centers worldwide to apply for multiple categories, and nominate multiple colleagues for these prestigious honors. 

Previous finalists and winners >

The 2014 Global Contact Center Award categories include:

Best Small-to-Medium Contact Center

Best Large Contact Center

Best Outsourcing Partnership

Best Strategic Value to the Organization

Best QA/Customer Experience Program

Best Use of an Emerging Channel(s)

Best Use of Technology

Best Contact Center Agent

Best Contact Center Supervisor

Best Contact Center Manager

Best Customer Service Business Leader

ICMI Lifetime Achievement Award

"Best of Show" @ Contact Center Expo & Conference

Begin the Entry Process


Winning individuals and companies will be announced at the ICMI Global Contact Center Award Ceremony on Wednesday, May 7, 2014. The ceremony will be held in conjunction with the annual ICMI Contact Center Expo & Conference (formerly ACCE) to be held in San Diego, CA.


Important Program Dates

Entries Close: February 21
Finalists Announced: March 12
Finalist Interviews: March 17 – Apr 4
Awards Dinner: May 7
Awards Webinar: June 26


Have questions? Write to us at

Global Vision Sponsor

Presenting Sponsor


Category Sponsors







Interested in sponsoring the ICMI Global Contact Center Awards Program, contact John Tatusko.


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