The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer management industry. It is designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry. For over 11 years, ICMI, the leading global provider of comprehensive resources for customer management professionals has organized and managed this awards program. In 2013, ICMI took this program to a new level by honoring the best and the brightest with a formal awards dinner.

Now in 2015, we've decided to change the mood, if you will - with a 'celebration of excellence' Global Contact Center Awards Party that will be held poolside at the Walt Disney World Dolphin Resort. Not only that, this year everyone can revel in the achievements of their colleagues and peers, as the party is included in the Contact Center Expo & Conference paid attendee pass.

Awards will be given for each of the categories below. Finalists will receive certificates commemorating their achievements, and winners will receive personalized trophies to take back to their contact center. We encourage contact centers worldwide to apply for multiple categories, and nominate multiple colleagues for these prestigious honors.

Save 50% when you apply or nominate a colleague before December 31.

Click on a category below to view the criteria.

Category

Entry Fee

Application Required

Additional Materials Required

Best Small-to-Medium Contact Center

$150

Best Large Contact Center

$150

Best Strategic Value to the Organization

$125

Best QA/Customer Experience Program

$125

Best Use of an Emerging Channel(s)

$125

Best Use of Technology

$125

Best Outsourcing Partnership

$125

Best Contact Center Agent

$25

Best Contact Center Supervisor

$25

Best Contact Center Manager

$25

Best Customer Service Business Leader

$25

ICMI Lifetime Achievement Award

N/A

"Best of Show" @ Contact Center Expo & Conference

N/A


Begin the Entry Process

Winning individuals and companies will be announced at the ICMI Global Contact Center Award Party on Tuesday, May 6, 2015. The celebration will be held in conjunction with the annual ICMI Contact Center Expo & Conference (formerly ACCE) to be held in Orlando, FL.

 View Previous Year's Finalists >

Important Program Dates

Call for Entries Open: October 6
Save 50% Deadline: December 31
Save 25% Deadline: January 16
Call for Entries Close: February 6
Finalists Announced: March 10
Finalist Interviews: March 16 – Apr 3
Awards Party: May 5
Awards Webinar: TBD

Have questions? Write to us at awards@icmi.com.

 

Global Vision Sponsor


Category Sponsor

 

Interested in sponsoring the ICMI Global Contact Center Awards Program, contact John Tatusko.

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