Empowering contact center excellence for 30 years!


A few winners from 2015. YOU can be next!

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The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer management industry. It is designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry. For over 12 years, ICMI, the leading global provider of comprehensive resources for customer management professionals has organized and managed this awards program. In 2013, ICMI took this program to a new level by honoring the best and the brightest with a formal awards dinner.

In 2015, we decided to change the mood, if you will - with a 'celebration of excellence' Global Contact Center Awards Party - a more festive environment that allowed everyone to revel in the achievements of the finalists, as the Awards Party became included in the Contact Center Expo & Conference paid attendee pass.

View Past Finalists >

Awards will be given for each of the categories found on the Categories and Criteria page. Finalists will receive certificates commemorating their achievements, and winners will receive personalized trophies to take back to their contact center. We encourage contact centers worldwide to apply for multiple categories, and nominate multiple colleagues for these prestigious honors.

Begin your Application Now

First Step: Click the link above to review the nomination questions and process.
This will help you prepare responses to all of the questions before you begin filling out the online form. When you first complete the form, you will be directed to a page with a link to a PDF of the questions and also the link to the actual entry form for each category.

Winning individuals and companies will be announced at the ICMI Global Contact Center Award Party on Wednesday, May 11 2016. The celebration will be held in conjunction with the annual ICMI Contact Center Expo & Conference to be held in Long Beach, California.

Important Program Dates

Call for Entries Open: August 31
Save 50% Deadline: November 20
Save 25% Deadline: December 31
Call for Entries Close: January 29th
Finalists Announced: March 7
Addt'l Materials due by Finalists: March 31
Winners Announced at Awards Party: May 11
Awards Webinar: TBD

Have questions? Write to us at awards@icmi.com.


2016 Global Vision Sponsor

2016 Category Sponsors


Interested in sponsoring the ICMI Global Contact Center Awards Program, contact John Tatusko.


If your organization has multiple centers to support 18-24 hour live service across all time zones, how do you schedule agents?

All agent schedule options are represented in all centers regardless of the centers’ time zone.
All agent schedule options are aligned with the centers daylight hours (i.e. an East coast center might schedule agents between 6am – 8pm EST).
A combination: all centers offer all schedule options for 18 of 24 hours and one location covers the 3rd shift.
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