Do you believe web chat will be more important in 5 years?
Empowering contact center excellence for 30 years!

Do you believe web chat will be more important in 5 years?

Do you believe web chat will be more or less important in 5 years?

According to the results of our latest QuickPoll, 75% of our community does. Is your contact center prepared?

According to an ICMI QuickPoll back in December, 58% of contact centers don't currently offer chat support.

Do you need some help implementing chat in 2014?  Be sure to check out some of our latest chat-related resources.

More resources:

 



Topics: Chat

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QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls