Do you believe web chat will be more important in 5 years?
Empowering contact center excellence for 30 years!

Do you believe web chat will be more important in 5 years?

Do you believe web chat will be more or less important in 5 years?

According to the results of our latest QuickPoll, 75% of our community does. Is your contact center prepared?

According to an ICMI QuickPoll back in December, 58% of contact centers don't currently offer chat support.

Do you need some help implementing chat in 2014?  Be sure to check out some of our latest chat-related resources.

More resources:

 



Topics: Chat

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QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls