Empowering contact center excellence for 30 years!

VMWare

vmware
URL: http://www.vmware.com/
Email:
Phone: 1-877-486-9273
Address: 3401 Hillview Ave
Palo Alto, CA 94304

VMware is the leader in virtualization and cloud infrastructure solutions that enable businesses to thrive in the Cloud Era. Customers rely on VMware to help them transform the way they build, deliver and consume Information Technology resources in a manner th at is evolutionary and based on their specific needs. With 2011 revenues of $3.77 billion, VMware has more than 300,000 customers and 25,000 partners. The company is headquartered in Silicon Valley with offices throughout the world.

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QuickPoll

Are your supervisors currently scheduled (in a similar way as representatives are)?

No, they are assigned a specific shift when they start.
No, our hours of operation do not make that necessary.
No, they work with their peers to make sure we have coverage.
Yes, and they participate in a shift bidding process much like our representatives (but with their peers).
Yes, they rotate their shifts (i.e. once a quarter etc.).
Yes, we schedule supervisors with their teams.
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