Empowering contact center excellence for 30 years!


URL: www.geofluent.com
Email: info@geofluent.com
Phone: 1-800-919-9198
Address: 1050 Winter Street
Waltham, MA 02451

Lionbridge enables more than 800 world-leading brands to increase market share, speed product adoption and effectively engage customers in local markets worldwide. Using innovative cloud technology platforms, we help overcome global communication challenges with translation solutions specifically designed for crucial customer touch points. www.lionbridge.com

GeoFluent by Lionbridge enables call centers to engage with global customers with a real-time, translation solution for online chat and communities. Reduce support costs, expand your global reach and improve agent productivity. www.geofluent.com

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If your organization has multiple centers to support 18-24 hour live service across all time zones, how do you schedule agents?

All agent schedule options are represented in all centers regardless of the centers’ time zone.
All agent schedule options are aligned with the centers daylight hours (i.e. an East coast center might schedule agents between 6am – 8pm EST).
A combination: all centers offer all schedule options for 18 of 24 hours and one location covers the 3rd shift.
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