Empowering contact center excellence for 30 years!

Lionbridge

URL: www.geofluent.com
Email: info@geofluent.com
Phone: 1-800-919-9198
Address: 1050 Winter Street
Waltham, MA 02451

Lionbridge enables more than 800 world-leading brands to increase market share, speed product adoption and effectively engage customers in local markets worldwide. Using innovative cloud technology platforms, we help overcome global communication challenges with translation solutions specifically designed for crucial customer touch points. www.lionbridge.com

GeoFluent by Lionbridge enables call centers to engage with global customers with a real-time, translation solution for online chat and communities. Reduce support costs, expand your global reach and improve agent productivity. www.geofluent.com

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QuickPoll

Are your supervisors currently scheduled (in a similar way as representatives are)?

No, they are assigned a specific shift when they start.
No, our hours of operation do not make that necessary.
No, they work with their peers to make sure we have coverage.
Yes, and they participate in a shift bidding process much like our representatives (but with their peers).
Yes, they rotate their shifts (i.e. once a quarter etc.).
Yes, we schedule supervisors with their teams.
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