Empowering contact center excellence for 30 years!

Lionbridge

URL: www.geofluent.com
Email: info@geofluent.com
Phone: 1-800-919-9198
Address: 1050 Winter Street
Waltham, MA 02451

Lionbridge enables more than 800 world-leading brands to increase market share, speed product adoption and effectively engage customers in local markets worldwide. Using innovative cloud technology platforms, we help overcome global communication challenges with translation solutions specifically designed for crucial customer touch points. www.lionbridge.com

GeoFluent by Lionbridge enables call centers to engage with global customers with a real-time, translation solution for online chat and communities. Reduce support costs, expand your global reach and improve agent productivity. www.geofluent.com

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QuickPoll

When scheduling contact center representatives, do you offer consecutive days off?

Yes, we do it for employee morale purposes and understand that it may impact our service levels/customer experience.
Yes, if it does not affect our ability to meet service level and meet customer expectations.
Yes, we do it as a part of our reward and recognition program for our representatives.
No, we do not because of the negative impact on our ability to meet customer expectations and service level.
No, we do not for multiple other reasons.
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