Kunnect - Call Center Buyer's Guide Vendor Profile
Empowering contact center excellence for 30 years!


URL: www.kunnect.com
Email: info@kunnect.com
Phone: 877-586-6328
Address: Fort Lauderdale, FL 33309

With its advanced network, deep IP expertise, wealth of next wave services, and leading broadband and voice capabilities, Kunnect is the right company to help your enterprise employ technology to strategic advantage.

Your enterprise demands Hosted Call Center SIP connectivity, security, and reliability. Kunnect provides it all with the simplicity and the quality of service you need to transform the way you compete, today and tomorrow.

Kunnect lives at the forefront of innovation. That's why we're investing heavily in our enterprise capabilities, making the network improvements needed to support next generation, IP-based services like VoIP. Of course, we are constantly striving for groundbreaking technology. Kunnect, an industry leader, is providing convergence-enabling technologies and hosted services to accelerate your transition to IP.

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If your organization has multiple centers to support 18-24 hour live service across all time zones, how do you schedule agents?

All agent schedule options are represented in all centers regardless of the centers’ time zone.
All agent schedule options are aligned with the centers daylight hours (i.e. an East coast center might schedule agents between 6am – 8pm EST).
A combination: all centers offer all schedule options for 18 of 24 hours and one location covers the 3rd shift.
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