En Pointe Technologies - Call Center Buyer's Guide Vendor Profile
Empowering contact center excellence for 30 years!

En Pointe Technologies

URL: www.enpointe.com
Phone: 310-337-5200
Address: 18701 S. Figueroa Street
Gardena, CA 90248

En Pointe is a national solutions provider that serves the information technology marketplace, including mid-market and enterprise accounts, government agencies, and educational institutions, with information technology hardware, software licensing support, and IT services. Founded in 1993 and headquartered in Los Angeles, En Pointe is well represented in leading national markets throughout the United States. En Pointe has the experience and the technology to help organizations simplify the management of their information technology infrastructure.

0 Reviews & Comments


Write a review

If you have a comment, please feel free to respond!


If your organization has multiple centers to support 18-24 hour live service across all time zones, how do you schedule agents?

All agent schedule options are represented in all centers regardless of the centers’ time zone.
All agent schedule options are aligned with the centers daylight hours (i.e. an East coast center might schedule agents between 6am – 8pm EST).
A combination: all centers offer all schedule options for 18 of 24 hours and one location covers the 3rd shift.
More Polls