CosmoCom™ empowers enterprises and service providers to build private and public cloud contact center solutions that free customers from the boundaries imposed by traditional industry products. CosmoCom’s unified, all-IP contact center suite, CosmoCall Universe™ (CCU), provides businesses with the agility to quickly, easily and economically fulfill the most complex customer interaction management requirements of today - and tomorrow. CosmoCom enhances the customer experience with a lower Total Cost of Ownership and a more favorable Return on Investment than any comparable system – making companies more reachable and responsive while improving the customer experience and reducing costs.
CosmoCall Universe unites all customer contact locations, functions, and personnel – including outsourcers and home agents – on a single unified, multi-channel customer communications platform that is Virtual by Design™. Organizations can obtain the full solution benefits by deploying CosmoCom's unified contact center technology in-house, or via a service provider offering hosted contact center services.
CosmoCom contact center technology is deployed at Fortune-class enterprises throughout the world both as a premise-based solution within the enterprise, and as a SaaS (Software as a Service) offering from service providers globally.