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• › Call Center Buyer's Guide

ACDs, PBXs, Customer Routing Platforms

» Evolve IP » Interactive Intelligence

Agent Desktop Integration

» CXM Recording and Quality Monitoring » VPI

Call Routing Systems

» VoltDelta OnDemand » Enghouse Interactive

Coaching and Training Tools

» Solucenter International » Panviva

Compliance Solutions

» VPI » Panviva

Computer Hardware

» Enablx » Insight Systems Exchange

CRM Solutions

» Noetica » Pervasive

Customer Analytics Software

» Oracle Corporation » Nexidia

Customer Satisfaction Surveys

» Center Partners » ForeSee

Dialing Equipment

» CosmoCom » Infratel

Disaster Recovery, BCP

» Message Technologies » Connect First Inc.

Electronic Displays

» TKO Electronics » Promitor Technology

Enterprise Resource Planning

» Calabrio » Verint Systems

Field Sales Software

» Ignify » Enablx

Furnishings, Ergonomics

» Interior Concepts » Amneon Furniture

Headsets

» VXI Corporation » Solucenter International

Helpdesk Solutions

» Aspect » VPI

Incentives and Premiums

» Solucenter International » CallMe!

IP Contact Center

» simplyCT » Softcom Technologies Corporation

IVR, Voice Response Systems

» LiveVox » Connect First Inc.

Knowledge Management

» Salesforce.com » CXM Recording and Quality Monitoring

Long Distance, Carrier Services

» 3CLogic » Voice Vision

Outsourcing, Teleservices

» CRMI Solutions » AmeriCall

Performance Analytics

» OpenSpan, Inc. » Promitor Technology

Performance Management

» Vangent » Telecorp

Pre-Employment Agent Testing

» Evolv » Keynomics, LLC

Quality Monitoring, Call Recording

» HigherGround » Monet Software, Inc.

Recruiting and Hiring Services

» Center Partners » Altia Business Park

Remote Agent Platforms

» Whaleback Systems » Evolve IP

Site Selection

» Silverfield Group » Invest Barbados

Social Networking Technology

» Vertical Solutions Inc. » Social Dynamx

Speech Technologies and Solutions

» Envision » Nextalk Inc.

Telemarketing Software

» Numbergroup » Solucenter International

Training, e-Learning

» Vangent » ICMI, International Customer Management Institute

Translation Services

» Lionbridge Technologies » Pacific Interpreters

VOIP	» M5 » Convergys Corporation

VXML, SALT

» Message Technologies » Voice Vision

Web Based Service

» CosmoCom » Call Center Development Services

Workforce Management Software

» 3CLogic » Monet Software, Inc.