Call Center Agent Turnover and Retention (eBook)

Author: ICMI

Publisher: ICMI

Price: $11.95

Number of Pages: 0

Downloadable Content

To help you develop processes to retain your best agents, we’ve compiled this collection of articles filled with ideas, information and tools that will allow you to create an environment that inspires agents to stay and grow with your organization—and help you get the best possible ROI for your recruiting and training dollars.

TAGS: Employee Motivation and Retention, Agent Empowerment, Agent Satisfaction/Engagement, Agent Turnover

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1 Explanation of ACD Service Level?
Amanda Reth - 1 answer
1 Average Shrinkage?
Nina Westvold - 1 answer
5 Removing <10 Second Abandons at Skill Level?
Mary Wierbicki - 5 answers
1 Formula for Agents Needed?
Mohamed Haqqi - 1 answer
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