404 - Page Not Found | ICMI.com
Empowering contact center excellence for 30 years!

404 - Page Not Found

The page that you requested could not be found.

Most likely causes:

  • The page you were looking for (or one of its dependencies) has been removed, had its name changed, or is temporarily unavailable. Please review the URL you entered and make sure that it is typed correctly.

 

What you can try:

Please note that if you return to the previous page, you may have to refresh the page if the previous page contained a form.

QuickPoll

Do you currently hold your Supervisors and Agents accountable for AHT and if so, how?

Both Supervisors & Agents are held to an Average Handle Time target
Both Supervisors & Agents are held to separate Talk Time and After Call Work targets
Both Supervisors & Agents are held to just a Talk Time target
Both Supervisors & Agents are held to just an After Call Work target
Only Supervisors hold a target for AHT or separate Talk & After Call targets and it does not appear on the Agents scorecard
Neither Supervisors or Agents are held to either AHT or separate Talk & After Call targets
More Polls