I enjoyed the diverse makeup of the participants – very large contact centers to companies that have just begun to implement their center, and every size in between. I was amazed at the list of action items I accumulated.
Jim LaCrosse,
Call Center Operations Manager
North Country Business Products, Inc.
The knowledge and motivation you gain is awesome, the relationships you form are priceless!
Geri Cleveland,
Director of Operations
USANA
Great experience! All of the ICMI professionals that I interacted with were very knowledgeable and willing to help.
Amy Tart,
Manager, Organizational Administration
NC Rate Bureau
ICMI has helped establish call center leaders', like myself, review processes and principles that will enhance our current practices. ICMI has great value and this class is truly 'Essential' to attend!
Miranda Song,
Reservation/Revenue Manager
Northern Quest Resort and Casino
I was very impressed with the information presented and the value I feel it will bring to my organization. I highly recommend!
Stacy McCue,
Director, Customer Support
EZ Shield Identity Protection
Great value and insight into the things that matter to call center leaders, and how to bring attention to those items at the executive level.
Marnee Downing,
Call Center Manager
CCI, Inc.
This was one of the most impactful, complete and well-structured seminars I've attended! The materials represent a tremendous amount of resources, all in one single place.
Dora Wood,
VP, Tech Support
LPL Financial
I very much enjoyed the atmosphere and attitude. The coursework will be referenced frequently.
Nathan Howes,
Client Manager
Christian Science Publishing Society
I always enjoy seeing and chatting with other attendees that I've met in the past. It's great to see their progress over the year as well as share my experiences.
Shari Green,
VP, Client Services
PlayNetwork
I was very impressed with the information I was given. I felt very fortunate to be able to attend and look forward to participating in future events held by ICMI.
Stacy McCue,
Director, Customer Service
EZShield Identity Protection
I was very impressed with the depth of knowledge the facilitator had. She also did an amazing job of keeping everyone engaged by including effective, meaningful activities!
Kelly Shepro,
Contact Center Supervisor
Dean Health Plan, Inc.