ICMI Media Center

Welcome to the ICMI Press Center. Here you'll find the latest news and information about ICMI, plus resources to help you learn more about our company and the call center industry.

Press Center Resources

• Recent News Releases
• ICMI's Executive Management Team
• Media Contact
• Glossary and Industry Resources

Recent News Releases

11/15/06 New Edition of ‘Call Center Management on Fast Forward: Succeeding in Today’s Dynamic Customer Contact Environment’ Now Available 09/22/06 1-800-FLOWERS.COM and CUETS win Prestigious Call Center of the Year Award 11/28/05 Brad Cleveland Quoted in Kiplinger Personal Finance 08/01/05 ICMI Joins with Mary Murcott to Develop Workshop for “Maximizing Sales Results in Call Centers” 07/12/05 CMP Media Acquires Incoming Calls Management Institute (ICMI), Creating Comprehensive Call Center Media Platform 06/20/05 Who coined the phrase: "may be recorded for quality-assurance purposes"? 06/08/05 Brad Cleveland to Deliver Keynote Address at TUANZ Contact Center Conference in Auckland, NZ 05/31/05 ICMI's Research on Customer Service Hold Times Cited in The Wall Street Journal 05/13/05 ICMI Announces Publication of Dutch Language Comprehensive Dictionary of Call Center Terms 05/12/05 More Call Centers Report Having Formal Monitoring Programs in Place; However, Still a Few Obstacles to Overcome 04/04/05 Brad Cleveland to Deliver Keynote Address at CCM2005 in Shanghai, China 03/24/05 Brad Cleveland to Deliver Keynote Address at National Call Center Congress in Scheveningen, Netherlands 03/22/05 ICMI Releases New Book Aimed at Driving Large-Scale Sales Improvements 02/24/05 ICMI Earns Members' Choice Awards for Call Center Management Services 02/09/05 ICMI's Research on Customer Service Hold Times Cited on NPR's Talk of the Nation 02/08/05 ICMI's Research on Customer Service Hold Times Cited in The Wall Street Journal 02/08/05 Call Center Staff Pay Still Largely Job-Based, Despite the Need for Diverse Skills 01/20/05 ICMI Joins Tsunami Relief Effort

Press Release Archive