ICMI Workforce Management Boot Camp

Co-located with ICMI Contact Center Demo & Conference

October 25-28, 2016
Dallas, Texas

Download the brochure to save $300 on registration.


Forecasting and Scheduling

You and your colleagues will work through realistic exercises to solve common forecasting, staffing and, scheduling challenges.

Comprehensive Resources

You will leave with a laptop full of true-to-life examples. Plus, you'll receive comprehensive course materials to reference for many years to come.

Networking and more

Co-located with the industries top contact center conferences, ICMI Contact Center Expo, means that you can tap into additional resources and networking along with the great training you will receive.

Register - ICMI

Learn How To

  • Understand the basic workforce management statistics
  • Examine a variety of forecasting models and determine what works best for you
  • Provide more value through reporting and data
  • Create long-term staffing plans

Who Should Attend

This intense workshop is intended for practicing workforce managers with little formal call center training who need to get up-to-speed fast on proven workforce planning techniques. A working basic knowledge of Excel (basic formulas and formatting) is highly recommended as is an understanding of the fundamental principles of call center dynamics.