Forecasting and Scheduling
You and your colleagues will work through realistic exercises to solve common forecasting, staffing and, scheduling challenges.
Comprehensive Resources
You will leave with a laptop full of true-to-life examples. Plus, you'll receive comprehensive course materials to reference for many years to come.
Networking and more
Co-located with the industries top contact center conferences, ICMI Contact Center Expo, means that you can tap into additional resources and networking along with the great training you will receive.