ICMI Contact Center Training Symposium Brochure

Orlando, FL  |  November 13-16, 2017


Are you looking to learn the essential skills of contact center management, improve the performance of your contact center, or tackle the challenges of workforce management? 

Break away to beautiful Orlando, FL this November, where you can benefit your team, your center, and your career with actionable insights on the most important contact center leadership topics. Customize your training experience with some of the best and most relevant courses for contact center managers and supervisors. Download the brochure and save $400 on 4-Day Training Passes!

Fill out the following quick form to download brochure:

Build Your Schedule

Courses are divided into 2-day and 4-day sessions allowing you to build a custom schedule of training that best meets your needs

Immediate, Actionable Takeaways

Bring home best practices, tools and resources to immediately implement positive change within your center

Interactive Learning

Vital interactive instructor-led classroom training for call center management and other contact center professionals - featuring an intimate environment and peer-to-peer networking