ICMI Contact Center Training Symposium Brochure

Dallas, TX  |  March 19-22, 2018

A unique opportunity to address the specific challenges you face most.


ICMI Symposium provides contact center leaders with a chance to customize their own training experience and interact with industry experts and peers.


Build a course schedule tailor-made to overcome the obstacles facing you and your center, such as:


  • Improving the strategy and operations of your contact center
  • Tackling the challenges of workforce management
  • Optimizing your monitoring program
  • Making better use of data and technology
  • And many others

Orlando Symposium brochure cover
Take a few days distraction-free to focus on your career development in an intimate, live-training setting. Walk away with the knowledge and skills you need to optimize your contact center, along with brand new resources, viewpoints, and contacts.

Simply fill out the form to download your copy, and claim your exclusive $300 Discount.

Fill out the following quick form to download brochure:



Build Your Schedule

Courses are divided into 2-day and 4-day sessions allowing you to build a custom schedule of training that best meets your needs

Immediate, Actionable Takeaways

Bring home best practices, tools and resources to immediately implement positive change within your center

Interactive Learning

Vital interactive instructor-led classroom training for call center management and other contact center professionals - featuring an intimate environment and peer-to-peer networking