On-Site Call Center Training Contact Form | ICMI.com
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On-Site Call Center Training Contact Form

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Please complete the form below, and an ICMI team member will
contact you within 1-2 business days. You'll also receive additional information on Client Site Training to download and review via email.


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QuickPoll

If you cross-train your representatives to handle multiple contact types and/or channels, what impact do you see on productivity and quality when you periodically rotate them through channels?

Productivity decreases
Quality decreases
Productivity and quality decrease
No impact on quality or productivity
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