Affordable, In-Depth, Multi-Topic Call Center Training– All in One Place, All at One Time

Are you looking for an in-depth, multi-topic contact center education – all in one place, all at one time? At the ICMI Training Symposium in Orlando, FL, get intense, focused learning on topics ranging from strategy to hands-on coaching, from measurement to technology. Choose from all-inclusive, value-priced packages that allow you to mix and match from eight different course options that are combined with multiple networking opportunities.

• Choose from the following courses:

• 
  Advancing Contact Center Quality Through Monitoring and Coaching
  2 days
• 
  Contact Center Coaching: A Practical Approach to Getting Results
  1 day
• 
  Contact Center Technology
  1 day
• 
  Essential Skills and Knowledge for Effective Contact Center Management
  2 days
• 
  Mastering Contact Center Financials
  2 days
• 
  Measuring Contact Center Effectiveness 
  1 day
• 
  Smart Strategy=Smart Leadership:
  An Executive Workshop on Contact Center Strategic Planning
  2 days
• 
  The Workforce Management Boot Camp 
  4 days

Schedule at-a-Glance