ICMI is pleased to announce the "missing link" from the ICMI event calendar - the Knowledge Exchange Conference. This event will provide customer service professionals with a forum to interact and learn from the experiences of their peers in a structured way. Each topic will be introduced via a broad-based general session, and immediately followed by facilitated breakout discussion groups on more specific subsets of the overarching topic. Each discussion group breakout will be "anchored" by one or two brief success story/best practice case study presentations, which will be used to launch the discussion.
September 28-30, 2010
866.535.8988 | Santa Clara, CA
The event will focus on "Leveraging Customer Service for Business Value", and cover four core topics weighing heavily on the minds of senior management today.
- Effective Customer Satisfaction Measurement/ Management
- The Impact of Social Media and the "Always On" Consumer
- Developing Business Agility
- Maximizing Resources to Drive Strategic Value
Other highlights include engaging keynote presentations and top-notch networking activities—all combining to make this event a smart investment of time and resources, with practical takeaways and essential information sure to provide ROI for any contact center.