Receive Updates

Join our mailing list to receive news and announcements.

Thank you for signing up to receive updates.

Speaker Center

Welcome to the Speaker Center, designed to help speakers plan their engagements and promote their sessions.

The conference will take place May 21-24, 2018 at
Walt Disney World Dolphin Resort
1500 EPCOT Resorts Blvd.
Lake Buena Vista, FL 32830
Tel: 407-934-4000 | Fax: 407-934-4884

To register as a speaker, please contact Dawn Walton at

Important Dates & Deadlines:
ASAP – Signed Speaker Agreement and AV Requirements Due
April 21 – Presentation Slides Due
April 27– Hotel Reservation Cutoff
April 27 – Speaker Registration Due

Speaker Tasks:

  1. Sign & Return Speaker Agreement to 
  2. Check your Speaker Listing & Session Schedule
  3. Submit changes to your Speaker Biography & Picture by emailing 
  4. Make your hotel reservation by April 27th
  5. Download your Presentation Template
  6. Find submission instructions here.
  7. Upload your presentation by April 21st
  8. Promote your presence & Read about additional speaker benefits- see all the great ideas below!

Tell The World You Are Speaking at the ICMI Contact Center Expo & Conference!

Write And Get Published!
Learn More

Contact Center Spotlight
- Do you know of a contact center doing something notable. Share the success here.

ICMI Blog - Talk about trends and share your perspective.

ICMI Expert Panels - Be recognized as one of our experts for stories on contact center processes and technologies.

Blog Comments - Don’t just be a spectator, be a regular commentator.

Be Heard!
ICMI Live Webinars- This is a great way to grab an audience’s attention and to interact live.

Sync Up and Get Connected!

Get the Mobile App! Once this app is released, we encourage you to start posting pictures, comments, and planning your agenda; or ask us to create a survey before your session to see what folks hope you will cover and develop engagement.

If you’re not already, become a fan of ICMI Facebook Page and RSVP for Contact Center Expo & Conference. Invite your friends to become fans and RSVP as well. Post information on the Contact Center Expo & Conference page about your session.

Join the LinkedIn ICMI group and start a discussion around your session and invite your friends to join the discussion.

Follow us on Twitter. Post about the event and your session using #ccdemo14 and @callcenterICMI and we’ll retweet as appropriate.

Add a Badge!

Add a speaker badge to your website, email signature, blog, social media post or social media profile page.  Link it to

To download email banner images: Right click on any image and select "Save Image As".

Select the logo and banner ad that works best for you and download it to your hard drive. If a logo or banner below doesn't fit your needs, please contact Sandra Kemp for other options.



Public Relations Tools for Speakers: Press Release Guidelines

ICMI's Contact Center Expo & Conference offers a strong audience of contact center professionals to target for an announcement about your participation. We encourage you to write and distribute news about speaking at Contact Center Expo & Conference and have put together the following press release guidelines.

  • The date and location of the event should be included in the first paragraph: ICMI Contact Center Expo & Conference is happening May 10-13, 2016 at the Long Beach Convention Center in Long Beach, California.
  • The following Contact Center Expo & Conference information should be included in the press release: Contact Center Expo & Conference 2016 is presented by ICMI, a respected leader and partner in the industry for over 30 years. To register to attend or exhibit at this event, or to find out more, please visit ICMI.COM/CCEXPO.

For further information on promoting your participation at ICMI Contact Center Expo & Conference, please contact Sandra Kemp.

Speaker Benefits

As a speaker, your name, title, company and biography will be featured on the Contact Center Expo & Conference website. Your session may also be featured in an event email reaching over 21,000 subscribers.

Complimentary Registration for the Entire Event
You will receive (1) complimentary registration, non-transferable 4-Day Conference Pass. We welcome you, as a speaker, to attend all 4 days, including all conference sessions, exhibits, and pre-conference workshops.

Discount to Friends & Family
We encourage you to share this code in your press releases, Tweets, and Facebook posts to provide a special savings to your followers and friends who register to attend this event. Tell them to use promo code SPKR to receive $200 off any conference package.

The content was great, the speakers were well prepared and shared relevant information, everything was so well organize and ran so smoothly.

Ruth Hansen, Contact Center Director, TwinStar Credit Union


   © 2017 UBM, All Rights Reserved.

   © 2017 UBM, All Rights Reserved.