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2015 Conference Session Materials


Click the link below to access PDF's of the main session presentations.

Note: Pre-conference workshops and post-conference training materials are not available for download as they are distributed on-site during the workshop/training.

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Conference Materials

"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Kevin Walker, Customer Care Section Manager, Volkswagen Credit

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   © 2017 UBM, All Rights Reserved.

   © 2017 UBM, All Rights Reserved.