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2015 Conference Session Materials


Click the link below to access PDF's of the main session presentations.

Note: Pre-conference workshops and post-conference training materials are not available for download as they are distributed on-site during the workshop/training.

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Conference Materials

The ICMI Contact center expo and Conference provided me with not only the opportunity to network with peers in the industry, but also provided me the opportunity to stay current with industry hot topics and solutions. ICMI is one of my go to resources for all things contact center related.

Tina Domer , Customer Care Manager, Restaurant Technologies, Inc.

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