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Solutions Spotlight Sessions

Session SS03

Are Your Customer Service Channels Putting Your Customers at Risk?

Tuesday | 10:15 AM – 10:40 AM
Location: Conference Hotel
Patrick Russell

Sponsored by:
Consumers have more choice than ever in how and where they want to interact with your business. However, what happens when customers choose a channel that isn't the best for their needs. Are they at risk? inContact looks at the trends and challenges and offers an action plan for transforming customer experience in your contact center now.

“We have worked with ICMI in the past and had good experiences. [The conference] delivered more than I expected and was so relevant for me and my current position. This was the first conference I have attended since becoming the supervisor of our contact center and it gave me an awesome opportunity to network with people, to learn how people become successful at this job and to see what is available.”

Kelli Detty, Contact Center Supervisor, LES


   © 2017 UBM, All Rights Reserved.

   © 2017 UBM, All Rights Reserved.