Post-4: Full Day Tours - Entertainment Benefits Group & Heart of Florida United Way 2-1-1
Entertainment Benefits Group (EBG) is one of the largest privately held travel and entertainment providers in the United States. EBG has a proven track record of developing successful and innovative sales channels and sells over 5 million admission tickets for events and attractions annually. Owning 100% of its technology EBG has developed a customized point of sale ticketing system. With offices in Miami, Las Vegas, Orlando and New York, the company features the largest most comprehensive benefits program. At EBG we believe in taking Fun Seriously and that shows when you come into our call center. EBG was voted in Orlando Sentinel's Top 100 companies to work for in Central Florida. This is voted for by the employees. Our Orlando Office consists of multiple departments and call center environments including our sales call center, our customer care team and our operations department. What sets us apart for other call centers is employee engagement and our health initiatives. Onsite we have a fully equipped Gym and Yoga studio along with a personal trainer who is in 5 days a week and other fitness coaches throughout the week.
The Heart of Florida United Way (HFUW) 2-1-1 contact center provides 24/7/365 crisis de-escalation, problem solving and social services referrals via text, chat, email and phone. HFUW 2-1-1 has contracts with nine United Ways to provide 24/7/365 service to 16 counties in Florida, 44 counties in Tennessee, and after hours service to 18 counties in Kentucky. HFUW 2-1-1 also provides specialized information and referral services on behalf of the National Epilepsy Foundation and crisis de-escalation services on behalf of the National Disaster Distress Helpline; making their geographic footprint the United States and Puerto Rico.