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"The site tours were invaluable from the perspective of gaining insight on operations. They also provided some networking opportunities. The host companies were engaging and receptive to questions."
- Christopher Pinney, Navy Federal Credit Union

One of the most effective approaches to increasing your contact center proficiency is to see firsthand how other contact centers operate. Each of our site tour options has been carefully selected to provide a detailed and distinctive view of a contact center’s operations, as well as best practices and takeaways to apply to your own center. You'll not just tour the contact center, but hear from key personnel as they share details of their operation, proud success stories, and even  humble discussions on areas where they are seeking improvement as well. You will leave with a fresh perspective and new ideas to apply to your own center.

No one offers the best variety of site tours than Contact Center Expo & Conference. Many attendees have cited these tours as the perfect complement to their conference experience. We’re  certain you’ll agree!

Check back to see what site tours are booked for 2015 - We think you will be pleased with the selection!

Monday Morning Site Tours: 8:30 AM - 12:00 PM


Monday Afternoon Site Tours: 1:30 PM - 5:00 PM


Thursday Site Tour Package: 8:30 AM - 5:00 PM


"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Kevin Walker, Customer Care Section Manager, Volkswagen Credit