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Keynote Presentations

Dynamic thought leaders,  that will have you entertained and inspired!
Expert and experienced, these headline speakers will heighten you and your team’s awareness around the pillars of success: organizational excellence, unflappable leadership, and a healthy, productive culture. You’ll bear witness to the power of coming together and the impact it can have on your career, your team, and your business.

Inspiring Customer Service Excellence

Tuesday | 9:00 AM – 10:00 AM
Keynote
Disney Institute

How does Disney consistently delivery exceptional service? This illuminating keynote from Disney Institute (use copyright) will introduce you to Disney Institute's Chain of Excellence and learn the powerful connection between inspired leaders, motivated employees, and satisfied customers that drives financial results and repeat business. You will learn how you can differentiate your service to become a provider of choice, and understand the processes necessary to develop a culture that consistently delivers exceptional service.

Disney Institute

Disney Institute

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Disney Institute is the professional development arm of The Walt Disney Company. Built on the global success of Disney, our solutions engage organizations in time-tested best practices, sound methodologies, and real life business lessons that facilitate corporate culture change.

The Composer/Conductor As Communicator And Builder Of Communities

Wednesday | 9:00 AM – 10:00 AM
Keynote
Eric Whitacre

Collaboration, creativity and innovation is the basis for The Virtual Choir - a global phenomenon, creating a user-generated choir that brings together singers from around the world and their love of music in a new way through the use of technology. Singers record and upload their videos from locations all over the world. Each one of the videos is then synchronised and combined into one single performance to create the Virtual Choir. Join Eric as he shares his journey, talents and ideas for this ground breaking phenomenon and its impact on him and the signers.

Eric Whitacre

, Grammy-Winning Composer, Conductor and creator of the ground-breaking Virtual Choir

Grammy-winning composer and conductor Eric Whitacre is one of the most popular musicians of his generation. His concert music has been performed throughout the world by millions of amateur and professional musicians alike, while his ground-breaking Virtual Choirs have united singers from over 110 different countries.

Cultivating Happiness At Work

Wednesday | 5:15 PM – 6:15 PM
Keynote
Nataly Kogan

Why is the pursuit of happiness so stressful and unfulfilling? After years spent chasing "The Big Happy" of career, money and achievements, Nataly will share her happiness manifesto along with research-based instruction to help you make happiness a habit and a regular practice, rather than a vague concept. You will learn how to move your careers forward with optimism, purpose and satisfaction. Nataly will share how we each have a responsibility to ourselves and our careers to find the positive path in any work environment, and how if we can do that, we make ourselves invaluable to our organizations.

Nataly Kogan

, Happiness Expert, Venture Capitalist & Successful Tech Entrepreneur

Nataly Kogan is a former VC and the founder of Happier, a global technology and learning platform helping individuals and organizations to realize full potential by adopting scientifically-proven practices that improve their well-being. From her teenage years as a Russian refugee learning English in the projects outside of Detroit, to becoming a leading venture capitalist in a predominantly male industry while still in her twenties, Nataly has continually achieved at the highest of levels. She has held top positions at Manhattan-based firms McKinsey and Co. and Hudson Ventures, served as the only female board member at Constant Contact, worked at Microsoft's state-of-the-art Future of Social Experiences Lab (FUSE), and served as Vice President of Consumer Experience at WHERE, which she helped sell to PayPal in 2011. Despite a lifetime of accomplishments, Nataly found herself vastly unfulfilled. Initially a skeptic of the research related to the positive effects of gratitude, kindness and mindfulness on our daily lives, Nataly decided to incorporate happiness into her own life—solely in order to prove the research wrong. But the more she applied these techniques, the more she immersed herself in and embraced the science and research—experiencing firsthand how effective happiness can be as a tool for realizing full potential in all aspects of work and life. Rather than chasing "The Big Happy" of career, money and achievements, Nataly soon decided to dedicate her life to discovering and sharing the tools and best practices required to reframe the concept of "I'll be happy when..." to the more powerful "I'm happier now because..." With this mission in mind, Nataly launched Happier to an overwhelming global response and has since built a community that has shared over six million happy moments (and counting) on the Happier mobile application and website. Since launching Happier, Nataly has been featured in the New York Times, The Wall Street Journal, Fortune, New York Magazine and Time Magazine, and has appeared as an expert on Dr. Oz, Bloomberg TV, and "One World" with Deepak Chopra. She is a sought-out keynote speaker, having appeared at events that include at Million Dollar Roundtable, Fortune's Tech Brainstorm, Blogher, SXSW, the 92nd St. Y, Harvard Women's Leadership Conference, TEDx Boston, and many more. Nataly lives in Boston with her husband and daughter. When she isn't running Happier, she can be found painting in her art studio, doing creative projects with her daughter, deepening her practice of yoga and meditation, or cooking up feasts for her family and friends – all of which bring her a lot of joy.

"One of the best conferences I have attended."

Jennifer High, VP Contact Center, Transamerica

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   © 2017 UBM, All Rights Reserved.