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Best Practices Networking Breakfast Topics

Wednesday, May 23, 2017

Select a topic you’d like to explore – then enjoy breakfast and great conversation.
Note: Some tables have a 'team lead' to facilitate and guide conversations. Others are self-directed.

TABLE 1
Improving Agent Performance    
Team Lead: Jeff Toister, Toister Solutions

TABLE 2
Work At Home Best Practices
Team Lead: Vickie Friece, Meta Payment Systems, A Division of MetaBank

TABLE 3
Time Off and Service Level-The Ultimate Balancing Act
Team Lead: Todd Hixson, Cabelas

TABLE 4
Using Modern Technology for Business
Team Lead: Michelle Williams, Dorel Juvenile’s Consumer Care Dept

TABLE 5
Using Customer Surveys and QA to Improve Your Customer Experience
Team Lead: Jeremy Watkin, FCR

TABLE 6
Keeping an Amazing Startup Culture While Rolling out a Traditional WFM Model
Team Lead: David Perry, Clio

TABLE 7
Fraud in the Contact Center
Self-directed peer discussion

TABLE 8
The Role of Artificial Intelligence in Service    
Self-directed peer discussion

TABLE 9
Office Ergonomics
Self-directed peer discussion

TABLE 10
Employee Health & Wellness
Self-directed peer discussion

TABLE 11
Scorecards & Dashboards: Best Practices in Visualizing Key Performance Indicators
Self-directed peer discussion

TABLE 12
Evolving Contact Center Job Descriptions
Self-directed peer discussion

TABLE 13
Blending Service and Sales Skills
Self-directed peer discussion 

TABLE 14
Specialized Vs Universal Agent Groups: Is One Better?
Self-directed peer discussion

TABLE 15
Let's Celebrate! Ideas to Motivate, Inspire, and Recognize Your Workforce
Self-directed peer discussion

"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Kevin Walker, Customer Care Section Manager, Volkswagen Credit

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   © 2017 UBM, All Rights Reserved.