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Best Practices Networking Breakfast Topics

Best Practices Networking Breakfast Topics

Thursday, May 12, 2016

Select a topic you’d like to explore – then enjoy breakfast and great conversation. Your table host will act as moderator as you and your peers share lessons learned and success stories on specific areas of challenge within your centers.  

TABLE 1
How to Make Supervisors Super Coaches    
Brighthouse Networks, Lauren Mott

TABLE 2
Improving Agent Performance
Toister Solutions, Jeff Toister

TABLE 3
Work At Home Best Practices
Zions Bancorp, Vickie Friece

TABLE 4
Time Off and Service Level - The Ultimate Balancing Act
Cabelas, Todd Hixon

TABLE 5
Coaching Supervisor Transformation
Delta Dental of Michigan, Stephanie Rule

TABLE 6
Using Modern Technology for Business
Dorel Juvenile’s Consumer Care Dept., Michelle Williams

TABLE 7
Building a Customer friendly IVR using Skills Proficiency
BP, Riley Duhamel

TABLE 8
Building Effective Quality and Training Programs    
Las Vegas Valley Water District, Wynton Ward

TABLE 9
Revitalizing IVR Self Service - Harnessing the Power of a Virtual Agent
Just Fab, Justin Borah

TABLE 10
Using Customer Surveys and QA to Improve Your Customer Experience
FCR, Jeremy Watkin

 

Check back for other great breakfast topics from these organizations: Raytheon, GUESS, TD Ameritrade, Canada Goose, and Oracle

The speakers and sessions were very informative and the conference was extremely well-organized. Just enough time in each session/presentation! Well done ICMI!

Trenyse Briggs, Business Development Manager, Convey Health Solutions

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