A highlight of the conference and included in your paid 2-day, 3-day or 4-day pass!
ICMI will be hosting the Fifth Annual ICMI Global Contact Center Awards Party on Tuesday, May 23, 2017. This event will celebrate award honorees and finalists from across the world and recognize leadership, vision, innovation and strategic accomplishments within the contact center industry.
Learn more about applying for an award >
The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer management industry. They are designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry. For over 11 years, ICMI, the leading global provider of comprehensive resources for customer management professionals, has organized and managed this awards program which has grown year-over-year, with this year expected to be the best yet.
For more information about the awards, please visit ICMI.COM/AWARDS or contact email@example.com .
View more pictures from the 2016 Awards Party>
2016 Global Vision Sponsor
According to research from ICMI, a majority of contact centers use Phone Interpretation services. So, how would you know if you are receiving the best possible service?
With Voiance Phone Interpretation, you get a partner and not just a vendor. Let us tell you why:
Voiance, a division of CyraCom, supports over 1,000 clients, including many of the largest banking, insurance, and government organizations in the United States. Whether by phone, video, mobile app, or written text, Voiance’s language interpretation services improve the customer and employee satisfaction for thousands of organizations across the United States. Offering hundreds languages and operating 24/7, the Company’s interpreters are accessible within seconds after selecting a language.
Most other language service providers primarily use at-home or offshore interpreters. Calls to Voiance are serviced in the continental United States, where the Company operates biggest network of large-scale interpreter contact centers. These centers are PCI-compliant and audited under the ISO 9001:2008 standard. More full-time interpreters work in the Company’s US contact centers than in the United Nations.
The Company’s internal audit group aligns our standards with our clients’ in the areas of data security, business continuity, and disaster recovery. Voiance regularly hosts organizations with confidentiality and privacy requirements to audit the Company’s interpreter contact centers to ensure compliance with applicable laws and regulations. Combined with the ISO 9001:2008 certification and PCI compliance, Voiance can help customers lower their risk profiles in language service delivery.
2016 Category Sponsors