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Exhibitors

EXHIBIT HALL HOURS
Monday, May 22, 5:00PM-7:00PM (Expo Hall Bash)
Tuesday, May 23, 10:00AM-2:00PM
Wednesday, May 24, 10:00AM-12:30PM

Official Sponsor

ICMI

Booth Number: 327A
Website: http://www.icmi.com/

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

Diamond

Genesys

Booth Number: 423
Website: http://www.genesys.com/
Twitter: https://twitter.com/Genesys
LinkedIn: https://www.linkedin.com/company/Genesys
Product Categories: Analytics Software / Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), Multichannel/Omnichannel Suites, Phone/Data/Internet, Quality Monitoring & Coaching, Video Support, WebRTC, Workforce Optimization/Performance Mgmt, Self-Service Tools

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.

Diamond

Salesforce

Booth Number: 313
Website: http://www.salesforce.com/service-cloud/overview/

Service Cloud, the world’s #1 intelligent customer service platform, enables companies to transform the customer experience with smart customer service conversations across every channel. Whether engaging customers via messaging, video, communities, web chat, in-app, email, phone or even communicating directly with connected products, Service Cloud helps leading brands use service as a competitive advantage by delivering personalized, connected customer service experiences across every channel. Companies that have deployed Service Cloud have seen an average 22 percent decrease in support costs and 28 percent increase in agent productivity according to a third-party research report sponsored by Salesforce.

Platinum

Checkr

Booth Number: 427
Website: https://checkr.com/

Checkr provides simple, fast and compliant background screenings for Enterprises and Call Centers. Companies like Uber, Instacart, GrubHub and Postmates use Checkr to manage all their background screening needs, from applicant consent to adverse actions.

Checkr was founded by engineers to improve the background checking process through automation. They uncovered areas where human-based processes of legacy vendors led to slower, error-prone and higher cost background checks and solved these pains through software.

Platinum

Talkdesk

Booth Number: 407
Website: https://www.talkdesk.com/
Twitter: https://twitter.com/talkdesk
LinkedIn: https://www.linkedin.com/company/talkdesk

Talkdesk is a next-generation, cloud-based contact center software that helps deliver delightful customer service. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones, hardware or downloads. Talkdesk’s web-based interface provides robust, enterprise-level contact center functionality with advanced features, comprehensive reporting and seamless out-of-the-box integrations with 25+ business tools, including Salesforce, Zendesk, Desk.com and Slack. Talkdesk empowers contact center managers to make data-driven decisions based on comprehensive information and contact center agents to have personalized, effective conversations with customers. https://www.talkdesk.com

Global Vision Sponsor

ServiceNow

Booth Number: 529
Website: http://servicenow.com

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster & be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery & management of services for the enterprise. ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field service and more delivering a ‘lights-out, light-speed’ experience through our enterprise cloud.

Gold

ForeSee

Booth Number: 517
Website: http://www.foresee.com/

Founded in 2001, ForeSee is the pioneering leader in Voice of Customer solutions. Armed with the ForeSee CX Suite, more than 2,000 companies worldwide have transformed their VOC programs into a strategic and rigorous business discipline that delivers economic impact. Only ForeSee offers a multipatented algorithmic approach to customer experience measurement, access to an unmatched 175 million benchmarked experiences, and actionable insights from a team of 200 expert analysts that give certainty to CX improvements.

Gold

inContact

Booth Number: 507
Website: http://www.incontact.com/
Twitter: https://twitter.com/inContact
LinkedIn: https://www.linkedin.com/company/incontact

inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.

Gold

NICE

Booth Number: 501
Website: http://www.nice.com
Twitter: https://twitter.com/NICELtd
LinkedIn: http://www.linkedin.com/company/nice-systems

NICE Systems is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions.

Gold

Oracle

Booth Number: 440
Website: https://www.oracle.com/applications/customer-experience/service/

Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems. With more than 420,000 customers in more than 145 countries, Oracle provides a complete technology stack both in the cloud and in the data center. Oracle’s industry-leading cloud-based and on-premises solutions give customers complete deployment flexibility and unmatched benefits including application integration, advanced security, high availability, scalability, energy efficiency, powerful performance, and low total cost of ownership. For more information about Oracle (NYSE:ORCL), visit oracle.com.

Gold

Serenova

Booth Number: 406
Website: https://www.serenova.com/

Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. The world’s most passionate, customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage. Headquartered in Austin, Texas, Serenova has operations in California, Canada, the United Kingdom and Australia/New Zealand. Learn more at www.serenova.com.

Silver

Aria Solutions

Booth Number: 603
Website: http://www.ariasolutions.com/
Twitter: https://twitter.com/AriaSolutions
LinkedIn: https://www.linkedin.com/company/aria-solutions
Product Categories: Agent Desktop Software, Multichannel/Omnichannel Suites, Workforce Optimization/Performance Mgmt

Aria Solutions has been a leading provider of contact center and customer engagement solutions for nearly 20 years. We specialize in system integration, which is a major pain point for contact centers looking to modernize or optimize their technology, by connecting and unifying data in order to retain customers and reduce operational costs. Many Fortune 500 companies have benefited from our extensive industry knowledge and proven methodology in delivering complete contact center solutions, agent desktop, data analytics, and integration technology for Genesys, Salesforce, Cisco, Siebel, and various WFM platforms.

Silver

Aspect

Booth Number: 602
Website: http://www.aspect.com/

Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging the agility of our worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained. For more information, visit www.aspect.com. Follow Aspect on Twitter at @AspectSoftware. Read our blogs at http://blogs.aspect.com.

Silver

BoldChat by LogMeIn

Booth Number: 303
Website: https://www.boldchat.com/

BoldChat is a live chat and omni-channel engagement solution that allows you to seamlessly engage customers across many digital channels and devices at every stage of their journey. Interacting how they want, when they want, customers enjoy a consistent experience – from self-service to personalized support. And agents have a single interface to manage all conversations; for improved efficiency, increased conversion rates, and better customer experiences that build loyalty, advocacy and grow share of wallet. For more information, visit www.boldchat.com

Silver

Bucher + Suter

Booth Number: 304
Website: https://www.bucher-suter.com/
Twitter: https://twitter.com/buchersuter
LinkedIn: https://www.linkedin.com/company-beta/62120/

Bucher + Suter (b+s) is a global provider of contact center solutions and services with corporate offices located in Switzerland, Germany and the USA. We help contact centers implement strategic solutions and achieve their business goals across a wide range of industries.

We are a value added reseller and systems integrator for Cisco Contact Centers. Our comprehensive and intelligent Cisco Contact Center solutions go beyond the traditional voice based offerings to include email, chat and other forms of communication. We unify contact centers with an add-on suite of applications, enabling customers to realize additional business value from their Cisco investments.

Silver

Cisco

Booth Number: 306
Website: http://www.cisco.com

Cisco Customer Care solutions empower business to deliver a connected digital experience, enabling companies to deliver contextual, continuous  and capability-rich journey’s to customers, across time and channels. These solutions combine traditional contact center technology with critical additions in social media, network-based multimedia capture and recording, new agent desktop paradigms, and video solutions enabling organizations to seamlessly engage with their customers throughout the entire journey for positive business outcomes.

Silver

Clarabridge

Booth Number: 633
Website: http://www.Clarabridge.com

Clarabridge offers the leading out-of-the box SaaS solution to power customer experience management initiatives. Businesses gain insight to improve the customer journey, spanning all business processes and customer interactions. Social care teams use Clarabridge to provide a real-time response to customers. Our technology is the most comprehensive solution for omni-source listening, accurate customer and text analytics, and real-time, guided action. The result: a better customer experience. For more information, visit www.clarabridge.com.

Silver

Five9

Booth Number: 310
Website: http://www.five9.com
Twitter: https://twitter.com/Five9
LinkedIn: https://www.linkedin.com/company/five9

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that it reliable, secure, compliant and scalable which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Silver

GeoFluent by Lionbridge

Booth Number: 320
Website: http://www.geofluent.com
Twitter: https://www.twitter.com/GeoFluent
LinkedIn: https://www.linkedin.com/company/3685474

GeoFluent is a real-time translation solution that allows contact centers and BPOs to multilingual-enable their voice and existing chat, helpdesk, email and other communications platforms. This allows your existing agents to communicate with any customer, regardless of the language either speaks, increasing customer satisfaction, loyalty and revenue. With pre-built integrations to Jive, Live Agent, Live Person, Lithium, Moxie, Outlook, Verint, Zendesk and other leading contact center platforms, there is no IT involvement required to add the second-generation multilingual functionality nor changes to how customers or agents already communicate. Learn more at www.geofluent.com.

Silver

GLOBO

Booth Number: 535
Website: http://www.helloglobo.com/
Twitter: https://www.twitter.com/helloglobo
LinkedIn: http://www.linkedin.com/company/helloglobo

GLOBO combines cutting-edge technology with best-in-class linguists to deliver on-demand human translation services in 250+ languages including: on-demand telephone interpreting, video interpreting & email/chat translation, as well as onsite interpreting, translation, transcreation & localization. GLOBO’s simple language management platform, GLOBO HQ, makes it easy to manage, order and track language support all in one place. As the fastest growing language services provider in the US, GLOBO supports contact centers around the world, including 14 centers nationwide for the U.S. Department of Health & Human Services, Centers for Medicare & Medicaid and ACA federal health insurance exchanges.

Silver

Kore.ai

Booth Number: 400
Website: http://kore.ai
Twitter: https://twitter.com/kore
LinkedIn: https://www.linkedin.com/company/kore-inc

Kore.ai specializes in AI-rich conversational solutions designed specifically for enterprises that aim to make digital customer interactions faster and more human, and employee work simpler and more efficient

Silver

ShoreTel

Booth Number: 307
Website: https://www.shoretel.com/
Twitter: https://www.twitter.com/Shoretel
Product Categories: Analytics Software / Customer Analytics, CRM Solutions, Cloud Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), WebRTC, Contact Center Hardware

ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. www.shoretel.com

Silver

Tata Communications

Booth Number: 620
Website: http://www.tatacommunications.com/products-services/enterprises/unified-communications-and-collaboration/hosted-contact-centre
Twitter: https://twitter.com/tata_comm
LinkedIn: https://www.linkedin.com/company/tata-communication

Tata Communications is a leading provider of a New World of Communications. From our extensive UC portfolio we offer a Hosted Contact Center Solution - InstaCC Global. Our solution can be deployed anywhere in the world. It is underpinned by bundled applications such as Video calling, IVR, Omni-Channel, Workforce Management(WFM), recording and disaster recovery. The applications are woven together to provide a substantial cloud based solution that helps provide superior end-customer experience with easy management and reporting.  Our solution includes carrier grade single SLA for physical transport, network, voice, data center and InstaCC Global applications.

Silver

West

Booth Number: 624
Website: http://www.westuc.com
Twitter: https://twitter.com/West_UC
LinkedIn: https://www.linkedin.com/company/west-unified-communications

Enterprise communications technology faces the constant challenges of complexity and obsolescence. At West, we are dedicated to delivering evergreen cloud contact center solutions with robust capabilities. Reliability, scalability, and flexibility are the foundational elements of the contact center solutions we provide to our clients every day. If customer service means as much to you as it does to us, then you can trust West contact center solutions to help you drive stronger, more meaningful connections.

8x8
Accutone International
Argo Contact Centers
Avaya

8x8

Booth Number: 525
Website: https://www.8x8.com/
Twitter: https://twitter.com/8x8
LinkedIn: http://www.linkedin.com/company/8x8

8x8, Inc. is the global leader in cloud communications and has transformed more than 45,000 businesses in over 100 countries. 8x8's Enterprise Communications as-a-Service solution delivers a powerful continuous communications experience from desktop to mobile, and enables companies of all sizes to solve critical business challenges and modernize their communications. 8x8 delivers world-class phone service, contact center solutions, conferencing, collaboration and advanced business analytics. With corporate headquarters in Silicon Valley, 8x8 has built a global footprint with offices and data centers worldwide, including the U.S., U.K., Canada, Romania, Hong Kong and Australia. Visit us at www.8x8.com

Accutone International

Booth Number: 536
Website: http://accutone.com/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Phone/Data/Internet, Contact Center Hardware

“Accutone International, a company which designs and manufactures one of the world’s most preferred brand of Telephone & PC Headsets. Equipped with rich technical know-how and development capabilities, Proficient in designing, Manufacturing and marketing of Professional Communication headsets for Call-Center/BPOs and Office’s.

Since 1969, Accutone been Continuously working on design and development of innovative hands-free solutions that matches the need of customer from all walks of life!

Headed by an award-winning in-house product-design team based at Britain, Accutone aims to deliver excellent quality communication headsets solutions at Cost-Competitive prices!”

Argo Contact Centers

Booth Number: 630
Website: http://argomarketing.com/

Argo Contact Centers offer a robust suite of customer care support solutions, including both inbound and outbound models. We specialize in customized solutions and employ a holistic marketing approach across many verticals. We offer solutions for pre and post-sale support for retail/e-tail/catalog brands, direct-response support, social media monitoring and government/political strategic plans, among others. We operate Maine-based contact centers 24/7 offering support across all channels-phone, chat, email and MMS/SMS. Our multilingual representatives service both domestic and international customers. Our cutting-edge technology, combined with our mature and experienced staff (front-line and executive), ensure a positive ROI for all of our partners based on our commitment to providing an exceptional experience for every customer we service.

Avaya

Booth Number: 623
Website: http://www.avaya.com/

Avaya is the world’s leading provider of contact center solutions, now serving more than 95% of the Fortune 500 businesses globally - with the highest net promoter score in the industry. We provide the most complete range of software and services for midsize and enterprise on-premises and cloud-based multi-touch contact centers including customer engagement and workforce optimization solutions. Join us at the ICMI Contact Center Expo and Conference to learn how Avaya and our channel partners can help you deploy customer engagement solutions to help ensure high customer satisfaction and provide deeper insights for serving customers in the digital transformation era. For more information, please visit http://www.avaya.com/en/solution/avaya-oceana-solution/

Broadband Dynamics
Calabrio, Inc.
CallMiner
Cambridge Sound Management

Broadband Dynamics

Booth Number: 331
Website: http://broadbanddynamics.com/

Calabrio, Inc.

Booth Number: 424
Website: http://calabrio.com/
Twitter: https://www.Twitter.com/calabrio
LinkedIn: https://www.linkedin.com/company/calabrio-inc
Product Categories: Analytics Software / Customer Analytics, Cloud Solutions, Workforce Optimization/Performance Mgmt

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. Calabrio ONE® is a unified suite—including call recording, quality management, workforce management and voice-of-the-customer analytics—that records, captures and analyzes customer engagement center interactions to improve the customer experience and drive top-line business growth. The suite can be deployed in the cloud, on-premises or via hybrid. Find more at http://calabrio.com/ and follow @Calabrio on Twitter.

CallMiner

Booth Number: 534
Website: http://callminer.com/
Twitter: https://twitter.com/CallMiner
LinkedIn: linkedin.com/company/callminer
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, Cloud Solutions, Contact Center Resources, Employee Incentives/Reward Programs/Gamification, Quality Monitoring & Coaching, Social Media / Chat / Mobile Support, Speech & Language Services, Workforce Optimization/Performance Mgmt

CallMiner helps businesses and organizations improve agent performance and gather key business intelligence by allowing them to automatically listen to every customer interaction. CallMiner’s software solutions can monitor conversations in real-time or analyze them after completion, delivering actionable insights to contact center staff, business analysts, and executives.

Cambridge Sound Management

Booth Number: 640
Website: http://cambridgesound.com

Cambridge Sound Management, Inc. manufactures QtPro and Dynasound sound masking systems to help organizations across multiple industries protect speech privacy, reduce noise distractions, and fuel workplace productivity. Its next-generation sound masking systems work by emitting a uniform, barely perceptible background sound at the frequencies of human speech. The systems also include office paging and background music capabilities to help facilities meet all of their masking and audio needs with one affordable system. Cost effective and easy to install, Cambridge Sound Management’s systems are deployed in hundreds of millions of square feet of space throughout the world including commercial organizations, healthcare facilities, financial services, government agencies, and educational institutions.

Certified Languages Intl

Booth Number: 600
Website: http://www.certifiedlanguages.com/
Twitter: https://www.twitter.com/CertLangIntl
LinkedIn: https://www.linkedin.com/company/certified-languages-international

Certified Languages International (CLI) is a full-service language company specializing in over-the-phone interpreter and document translation services. With a growing list of over 200 languages, CLI is among the largest providers of its kind in the world, servicing North America and abroad. Our professional, U.S.-based interpreters are skilled in industry-specific terminology and available 24/7/365. CLI is committed to helping businesses increase revenues and maximize the value of their non-English speaking customer relationships, which we achieve by investing in innovative technology to deliver language services with unmatched efficiency and accuracy.

Clear Harbor

Booth Number: 328
Website: http://www.clearharbor.biz

Founded by call center veterans who had, “Seen it done wrong more than they had seen it done right,” Clear Harbor was founded on a principle of “co-sourcing” instead of traditional outsourcing. This unique approach to BPO has helped companies achieve CSAT in excess of 90%, reduce operational costs by 40%, and even employed upselling and cross-selling to turn support from a cost center to a profit center.

Interested in learning more about the co-sourcing difference, contact us at: 678-566-3212, ext. 70304 (egreene@clearharbor.biz), or 678-566-3212, ext. 70302 (tsmith@clearharbor.biz)

Content Guru

Booth Number: 521
Website: http://www.contentguru.com

Content Guru is a global leader in cloud-based communications solutions. It delivers customer engagement and Cloud Contact Centre services through the multi-award-winning storm® platform.

Hundreds of the world’s largest organisations are powered by storm, in sectors ranging from utilities and travel through to finance and government, and include Chubb, Sodexo, and the UK's National Health Service (NHS).

These clients choose the platform for its unparalleled scalability and reliability in handling enormous volumes of multi-channel communications, its flexibility in delivering best-in-class services anywhere, anyhow and at any time, and its scope for truly international deployments.

Crawford Thomas Recruiting

Booth Number: 601
Website: http://www.crawfordthomas.com

Dr. Rick Goodman
Fonolo
FurstPerson
Fusion

Dr. Rick Goodman

Booth Number: 641
Website: http://www.rickgoodman.com/
Twitter: https://www.twitter.com/DrRickGoodman
LinkedIn: https://www.linkedin.com/in/drrickgoodman/

Dr. Rick Goodman, CSP and his team provide solutions globally that help people and organizations Lead, Engage & Grow Their Business! His keynote presentations, breakout sessions combined with executive coaching and consulting have produced transformational results leading to happier employees, increased productivity and, most importantly, HIGHER PROFITS.

Dr. Rick has delivered over 1,000 presentations in all 50 states, six countries & is the author of “Living a Championship Life – A Game Plan for Success,” a book combining his success philosophy with stories compiled during his tenure as one of the team physicians for the Super Bowl champion St. Louis Rams.

Fonolo

Booth Number: 619
Website: https://fonolo.com/
Twitter: https://twitter.com/fonolo
LinkedIn: https://www.linkedin.com/company/fonolo

As the leading provider of cloud-based call-back solutions, Fonolo improves the call center experience by eliminating hold-time and providing sophisticated contact capabilities for online and mobile customers.

Fonolo's In-Call Rescue solution gives your customers the option to "press 1 to get a call-back from the next agent", while Web Rescue and Mobile Rescue power your website and mobile app with click-to-call-back capabilities.

Fonolo's cloud-based technology works with any call center infrastructure and has minimal impact on your existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.

More info: Fonolo.com or info@fonolo.com.

FurstPerson

Booth Number: 326
Website: http://www.furstperson.com
Twitter: https://twitter.com/FurstPerson
LinkedIn: https://www.linkedin.com/company/furstperson
Product Categories: Analytics Software / Customer Analytics, Contact Center Resources, Human Resource and/or Recruitment Tools

Since 1998, FurstPerson has empowered contact center organizations across the globe with data-driven intelligence to hire high-performing employees. FurstPerson provides a web-based assessment platform focused on helping contact center recruiting leaders identify future employees for inbound service, sales, support, chat, outbound sales, and supervisor roles in both brick/mortar and work at home environments. FurstPerson’s pre-hire assessment content includes award-winning simulations, motivational fit tests, and problem-solving tests delivered via desktop or mobile solutions. FurstPerson drives business results by leveraging our employee lifecycle analytics platform to link assessment performance to business results resulting in a ROI of $34 for every $1 invested.

Fusion

Booth Number: 635
Website: Fusion
Twitter: https://twitter.com/FusionConnectSM
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, CRM Solutions, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, Long Distance Phone Service, Phone/Data/Internet, Social Media / Chat / Mobile Support

Fusion’s powerful Contact360 provides an enterprise-class cloud contact center solution for businesses of every size and requirement. The solution’s intelligence resides securely in the cloud, removing end of life concerns and protecting technology investments with advanced system integration and a clear and secure path to the cloud. Fusion’s enterprise contact center solution provides a full 360 degree view of everything a business needs to connect and communicate with customers more effectively than ever before, converging access and network with advanced features and functionality for a complete single source solution.

GamEffective
Gladly
GM Voices
Greatify

GamEffective

Booth Number: 625
Website: http://www.gameffective.com
Twitter: https://www.twitter.com/gameffective
LinkedIn: https://www.linkedin.com/company/gameffective

GamEffective is a leading workforce performance management company, helping companies engage employees to improve performance, motivation and learning. GamEffective supercharges performance and learning through personalized gamification, goal setting and real time feedback. The GamEffective platform can easily integrate with existing enterprise applications, providing a deep and effective gamification solution that significantly improves performance and is easily integrated into existing systems. GamEffective’s innovative gamification workforce performance platform is used by leading multinationals; the company is a 2016 Gartner Cool Vendor in Human Capital Management.

Gladly

Booth Number: 321
Website: https://www.gladly.com
Twitter: https://www.twitter.com/gladly
LinkedIn: https://www.linkedin.com/company/gladly-inc

Gladly is reinventing customer service. We believe that customer loyalty starts with conversations that make customers feel known and cared for. That’s why we built a platform that puts customers and conversations at the center. Our modern, simple messaging interface allows agents and managers to see the entire lifetime of customer conversations, across all channels, in a single place. Gladly also understands and helps manage the complexities of 21st century customer service - including routing and SLAs, as well as provides the voice of your customer through real time analytics on the topics of all your conversations. Let’s talk.

GM Voices

Booth Number: 609
Website: http://www.gmvoices.com/
Twitter: https://www.twitter.com/GMVoices

Since 1985, GM Voices has emerged as the worldwide leader in professionally-recorded voice prompts, language localization, persona development and Voice Branding solutions for global contact centers. Recording from a start-of-art production facility, GM Voices works with professional voice actors in over 100 languages and dialects, helping companies establish a natural-sounding Voice Brand that improves the customer experience anywhere in the world.

It's easy to get started; just pick a voice and send a script. Ready-to-load audio files are delivered the day after the recording session in any format.

Greatify

Booth Number: 611
Website: http://www.greatify.co/
Twitter: https://www.twitter.com/gr8ify
LinkedIn: https://www.linkedin.com/company/greatify-co

Greatify’s mission is to to inject humanity back in the workplace and inspire 5 million employees and managers alike to become more engaged at work by 2026.

Greatify is an employee engagement solution that helps you create & automate incentive programs for all of your company’s teams in a variety of different industries.

Greatify goes beyond the frivolity of many products that focus on bringing games to work; rather, we focus on business challenges companies face while leveraging research in human & workplace psychology.

Greatify sets itself in an entirely new league to help companies improve employee engagement, performance & productivity.

HDI
IDology
injixo
iQventures

HDI

Booth Number: 330
Website: http://www.thinkhdi.com

Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the industry source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners.

IDology

Booth Number: 622
Website: http://www.idology.com
Twitter: https://www.twitter.com/IDology

IDology provides real-time technology solutions that verify an individual’s identity and age in a consumer-not-present environment. Our solutions help contact centers drive revenue, decrease costs, prevent fraud and meet compliance. IDology offers a solution-driven approach to identity verification and fraud prevention allowing contact centers to verify identity with the least amount of friction. ExpectID, IDology’s innovative and on-demand technology platform, gives customers more control of the identity proofing process by providing the flexibility to make on demand configuration changes so customers can stay ahead of the fraud landscape and minimize risk. For more information, visit www.IDology.com.

injixo

Booth Number: 513
Website: http://www.injixo.com/
Twitter: https://twitter.com/injixo
LinkedIn: https://www.linkedin.com/company/injixo

injixo offers feature-rich WFM which is easily accessed via a web browser and can be used without a lengthy start-up process. injixo supports the entire WFM cycle including forecasting, scheduling, intraday management, adherence monitoring, and reporting. injixo is offered at a remarkable price of $9 per user per month with zero set-up costs.
injixo is an online platform offering true cloud-based services to contact center professionals. It includes access to comprehensive workforce management (WFM) functionality on a Software-as-a-Service basis, participation in on-demand e-learning programs, and access to the collective insight of a community of fellow injixo users.

iQventures

Booth Number: 613
Website: http://www.iqventures.com/

SpeechiQ leverages the power of IBM Watson to deliver the most advanced, user-friendly speech analytics tool on the market, providing organizations the opportunity to improve the customer experience. Delivering a simplified and customizable call evaluation workflow complete with data analytics ensures maximum efficiency. Includes an easy-to-use feedback process to capture agent responses to their call evaluations. Leveraging our cloud deployment model ensures maximum flexibility while controlling operating costs. With unlimited storage at no additional cost for any defined length of time, your compliance and budgetary needs are protected.

Jacada
Language Services Associates
Lessonly
Loxysoft

Jacada

Booth Number: 332
Website: https://www.jacada.com/
Twitter: https://www.twitter.com/jacada_inc
LinkedIn: https://www.linkedin.com/company/jacada
Product Categories: Agent Desktop Software, Multichannel/Omnichannel Suites, Self-Service Tools

Jacada Inc. enables organizations to deliver effortless customer experience on digital and assisted service channels to boost loyalty, sales conversions and operational excellence. Customers benefit from an improved customer experience at every touch point with the organization, whether at the contact center, on the mobile, the website, or at the retail store. Most Jacada deployments provide complete return on investment within the first three to seven months after deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.

Language Services Associates

Booth Number: 616
Website: https://lsaweb.com/
Twitter: https://twitter.com/LSAWeb
LinkedIn: https://www.linkedin.com/company/language-services-associates
Product Categories: Contact Center Resources, Outsourcing, Speech & Language Services

Established in 1991, LSA helps people and companies survive and thrive in a global environment. Companies across the globe serving a diverse, multicultural population depend on LSA’s full suite of language solutions to foster communication, build trust and meet goals.
LSA offers the following language services to more than 2,000 clients worldwide, in over 200 languages, across virtually every industry segment: Interpreting by Telephone, Translation and Localization, Video Remote Interpreting, Face-to-Face Interpreting, American Sign Language, Language Assessments and Intercultural Consulting. For more information on LSA, please call 800.305.9673 or visit www.lsaweb.com.

Lessonly

Booth Number: 340
Website: http://www.lessonly.com
Twitter: https://www.twitter.com/lessonly
LinkedIn: https://www.linkedin.com/company/3148030
Product Categories: Cloud Solutions, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

Over 300 companies worldwide use Lessonly's team learning software to transform knowledge into shareable lessons, engage employees through interactive feedback loops, accelerate team performance, and measure the impact of better learning across their organizations. To learn more and request a demo, visit www.lessonly.com.

Loxysoft

Booth Number: 435
Website: http://www.loxysoft.com

Loxysoft is the provider of the workforce management system ProScheduler. ProScheduler is used by hundreds of call centers in North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities. ProScheduler is affordable and has a truly intuitive and graphic user interface, which makes it quick to implement and learn. ROI is generally made within 6-8 months. The powerful optimizing engine creates optimized schedules within minutes, which makes it easy to try different settings to analyze effects and measure costs before publishing the schedules to your workforce.

OnBrand24
Pindrop
Pipkins
RingCentral

OnBrand24

Booth Number: 301
Website: http://www.onbrand24.com/

A premier outsourced domestic call center services provider for 30+ years, OnBrand24 offers inbound and outbound expertise across B2B and B2C markets. Awarded the Gold Medal by TopTenREVIEWS in 2014 (Silver in 2013) and named to the Inc. 5000 list of the fastest growing private companies the last two years, we specialize in customer service, order processing, tier 1 help desk; lead generation, appointment setting, customer win-back and customer research. Locations: Beverly, MA, Portsmouth, NH and Savannah, GA. All representatives work on-site for quality assurance, knowledge sharing, work performance monitoring and productivity. Phone, email, live chat.

Pindrop

Booth Number: 541
Website: https://www.pindrop.com
Twitter: https://twitter.com/pindrop
LinkedIn: https://www.linkedin.com/company-beta/2326557/

Pindrop is the pioneer in voice fraud prevention and authentication. Pindrop provides enterprise solutions to reduce fraud losses and authentication expense for some of the largest call centers in the world. Pindrop’s patented PhoneprintingTM technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. Pindrop has been selected by the world’s largest banks, insurers, brokerages and retailers, detecting over 80% of fraud, even for attackers never seen before. Pindrop’s solutions are allowing customers to reduce call time and improve their customers’ experience even while reducing fraud losses.

Pipkins

Booth Number: 605
Website: http://www.pipkins.com/
Twitter: https://twitter.com/pipkinswfm
LinkedIn: https://www.linkedin.com/company/130918
Product Categories: Workforce Optimization/Performance Mgmt

Pipkins, Inc. (www.pipkins.com), founded in 1983 and headquartered in St. Louis, Missouri, is the leading supplier of workforce management software and services to the contact center industry, providing sophisticated forecasting, scheduling technology for the front and back office. For over thirty years, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with thirteen industry-first applications. Vantage Point, Pipkins premier product, is the most accurate forecasting and scheduling tool on the market. Pipkins systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.

RingCentral

Booth Number: 617
Website: https://www.ringcentral.com/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel/Omnichannel Suites, Workforce Optimization/Performance Mgmt

 RingCentral is a global provider of pure-cloud unified communications, collaboration, and call center solutions. The company’s market-leading RingCentral Contact Center helps build customer loyalty and increase agent productivity with its powerful omnichannel capabilities. Beyond the call center, RingCentral offers other easy-to-use communications tools to help businesses drive greater customer engagement and boost organizational efficiency. RingCentral is headquartered in Belmont, California.

RMG

Booth Number: 515
Website: http://www.rmgnetworks.com
Twitter: https://www.twitter.com/rmgnetworks
LinkedIn: https://www.linkedin.com/company/471142

RMG (NASDAQ: RMGN) is a worldwide leader in intelligent visual communications that helps businesses increase productivity, efficiency and engagement through digital messaging. By combining best-in-class software, hardware, business applications and services, RMG offers a single point of accountability for integrated data visualization and real-time performance management. The company, which values more than 50 of the Fortune 100 as clients, is headquartered in Dallas, with additional offices in the United States, United Kingdom and the United Arab Emirates. For more information, visit www.rmgnetworks.com

Rulai

Booth Number: 639
Website: http://www.rul.ai

Sennheiser

Booth Number: 437
Website: https://en-us.sennheiser.com/
LinkedIn: https://www.linkedin.com/company/sennheiser-communications

Sennheiser is one of the world's leading manufacturers of headphones, microphones & wireless transmission systems. Sennheiser’s CC&O division is specialized in the development of wireless, wired headsets & conferencing speakerphones for contact centers, offices & Unified Communications environments. With a strong focus on delivering superior sound, quality design & wearing comfort, Sennheiser CC&O offers a comprehensive product portfolio of innovative business-grade solutions with advanced, digital feature sets & state-of-the-art technologies. Particular areas of expertise include the application of Bluetooth® technology & its benefits to headset solutions & the development of microphone technologies & specialized algorithms to ensure premium audio quality.

SHAKER

Booth Number: 612
Website: http://www.shakercg.com/
Twitter: https://www.twitter.com/virtualjoe
LinkedIn: https://www.linkedin.com/company/shaker-consulting-group

SHAKER's Virtual Job Tryout® (VJT) technology enables recruiters to combine the best of predictive analytics and human judgment. Recruiters identify best-fit candidates with more precision, increase new-hire retention, and improve quality of hire. Virtual Job Tryout technology delivers pre-employment assessments as day-in-the-life experiences that educate and engage while obtaining a work sample that predicts job fit and competencies critical for success. Virtual Job Tryout technology is available in standard as well as custom configurations. It has been deployed in most industries for entry-level to mid-management positions. More information can be found at www.shakercg.com.

SourceAmerica
Sundown AI
SWPP
Teleopti, Inc.

SourceAmerica

Booth Number: 627
Website: http://www.sourceamerica.org
Twitter: https://www.twitter.com/SourceAmericaUS
LinkedIn: https://www.linkedin.com/company/SourceAmerica

SourceAmerica® is a national nonprofit that creates job opportunities for a skilled and dedicated workforce: people with significant disabilities. We are the vital link between this exceptional workforce, the network of community-based nonprofits, and the Federal Government and commercial companies that need the products and services they provide. SourceAmerica is an AbilityOne® authorized enterprise.

Sundown AI

Booth Number: 334
Website: https://www.sundown.ai
Twitter: https://twitter.com/AiSmartEngine
LinkedIn: https://www.linkedin.com/company/sundown-ai

Sundown AI builds self learning Artificial Intelligence applications that are powered by NLP, graph algorithms and machine learning. They automate customer service and sales via existing business suites to help companies grow. Organizations can use Chloe, Sundown’s AI platform, in chats, emails, sms, kiosks, websites, and mobile apps to improve the customer experience and lower labor costs. Sundown AI’s system automates training, handles complex workflows and automatically learns from each interaction. With Sundown AI’s solutions, companies with be able to reduce costs, boost productivity and increase customer satisfaction.

SWPP

Booth Number: 614
Website: http://www.swpp.org
Twitter: https://twitter.com/SWPP_ORG
Product Categories: Quality Monitoring & Coaching, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

The Society of Workforce Planning Professionals (SWPP) is a global organization devoted to facilitating education and networking opportunities among workforce planners.

SWPP provides its membership with a variety of services, including:
Member-only access to certain areas of the SWPP website; E-mail Tip of the Week; Quarterly newsletters with articles written by industry experts; Regional networking meetings (SWPP Meets); Access to quarterly web seminars; Discount to attend educational web seminars; Online forums; Job Posting Board; $100 discount on CWPP certification; $250 discount to the SWPP Annual Conference.

Information about our sister association, the Quality Assurance & Training Connection (QATC), is available at www.qatc.org.

Teleopti, Inc.

Booth Number: 308
Website: http://www.teleopti.com/
Twitter: https://twitter.com/Teleopti

Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling.

Voiance Language Services
VoiceBase, Inc.
VoxGen
World Connection

Voiance Language Services

Booth Number: 401
Website: http://www.voiance.com/

Voiance, a division of CyraCom, is the leading provider of interpreting services to Fortune 500 companies, government agencies, and contact centers. Whether by phone, video, mobile app, or written text, Voiance’s language interpretation services improve customer and employee satisfaction for thousands of organizations across the Unties States. Offering hundreds of languages and operating 24/7, the Company’s interpreters are accessible within seconds after selecting a language.

VoiceBase, Inc.

Booth Number: 629
Website: http://www.voicebase.com
Twitter: https://twitter.com/VoiceBase
LinkedIn: https://www.linkedin.com/company/voicebase-inc-

VoiceBase provides easy-to-use APIs that automatically transcribe audio and video, extract relevant keywords and topics and power predictive analytics such as 'hot lead' detection, PCI redaction, and positive/negative comments. VoiceBase detects events that matter to your business through proprietary machine learning and data mining techniques. We process millions of recordings every month that enable users to search into the timeline of a recording. VoiceBase customers include contact centers, conferencing service providers, video and education platforms, telecom providers and Fortune 500 companies. VoiceBase is privately held and is based in San Francisco, California.

VoxGen

Booth Number: 300
Website: http://www.voxgen.com
Twitter: https://twitter.com/voxgen
LinkedIn: https://www.linkedin.com/company/43455
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Speech & Language Services, Self-Service Tools

VoxGen is a company on a mission: to rid the world of bad IVR. We’re an experienced group of design experts and technologists who believe there’s a better way of delivering automated customer experiences. And we’ve successfully accomplished that for a wide range of consumer brands around the world.

We help big brands see the customer experience through their customers’ eyes and get their automated and self-serve channels working more effectively and more efficiently.

If you’re serious about putting your customer first, while keeping costs down, we can help.

World Connection

Booth Number: 628
Website: http://wconnection.net/
LinkedIn: https://www.linkedin.com/company/world-connection-guatemala

World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in being a true extension of your company and brand, and focus not only on achieving metrics and maintaining high levels of service, but also on achieving your long-term business goals.

Zendesk, Inc.

Zendesk, Inc.

Booth Number: 413
Website: http://www.zendesk.com
Twitter: https://www.twitter.com/zendesk
LinkedIn: https://www.linkedin.com/company/zendesk
Product Categories: Customer Satisfaction Surveys (NPS, VOC, etc)

Zendesk is the leading omni-channel customer engagement software solution. More than 80,000+ customers such as Gilt Groupe, Uber, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Loved by both service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Learn more at www.zendesk.com.

Official Sponsor

ICMI

Booth Number: 327A
Website: http://www.icmi.com/

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

Diamond

Genesys

Booth Number: 423
Website: http://www.genesys.com/
Twitter: https://twitter.com/Genesys
LinkedIn: https://www.linkedin.com/company/Genesys
Product Categories: Analytics Software / Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), Multichannel/Omnichannel Suites, Phone/Data/Internet, Quality Monitoring & Coaching, Video Support, WebRTC, Workforce Optimization/Performance Mgmt, Self-Service Tools

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in over 100 countries trust the industry’s #1 customer experience platform to orchestrate seamless omnichannel customer journeys and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.

Diamond

Salesforce

Booth Number: 313
Website: http://www.salesforce.com/service-cloud/overview/

Service Cloud, the world’s #1 intelligent customer service platform, enables companies to transform the customer experience with smart customer service conversations across every channel. Whether engaging customers via messaging, video, communities, web chat, in-app, email, phone or even communicating directly with connected products, Service Cloud helps leading brands use service as a competitive advantage by delivering personalized, connected customer service experiences across every channel. Companies that have deployed Service Cloud have seen an average 22 percent decrease in support costs and 28 percent increase in agent productivity according to a third-party research report sponsored by Salesforce.

Platinum

Checkr

Booth Number: 427
Website: https://checkr.com/

Checkr provides simple, fast and compliant background screenings for Enterprises and Call Centers. Companies like Uber, Instacart, GrubHub and Postmates use Checkr to manage all their background screening needs, from applicant consent to adverse actions.

Checkr was founded by engineers to improve the background checking process through automation. They uncovered areas where human-based processes of legacy vendors led to slower, error-prone and higher cost background checks and solved these pains through software.

Platinum

Talkdesk

Booth Number: 407
Website: https://www.talkdesk.com/
Twitter: https://twitter.com/talkdesk
LinkedIn: https://www.linkedin.com/company/talkdesk

Talkdesk is a next-generation, cloud-based contact center software that helps deliver delightful customer service. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones, hardware or downloads. Talkdesk’s web-based interface provides robust, enterprise-level contact center functionality with advanced features, comprehensive reporting and seamless out-of-the-box integrations with 25+ business tools, including Salesforce, Zendesk, Desk.com and Slack. Talkdesk empowers contact center managers to make data-driven decisions based on comprehensive information and contact center agents to have personalized, effective conversations with customers. https://www.talkdesk.com

Global Vision Sponsor

ServiceNow

Booth Number: 529
Website: http://servicenow.com

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster & be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery & management of services for the enterprise. ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field service and more delivering a ‘lights-out, light-speed’ experience through our enterprise cloud.

Gold

ForeSee

Booth Number: 517
Website: http://www.foresee.com/

Founded in 2001, ForeSee is the pioneering leader in Voice of Customer solutions. Armed with the ForeSee CX Suite, more than 2,000 companies worldwide have transformed their VOC programs into a strategic and rigorous business discipline that delivers economic impact. Only ForeSee offers a multipatented algorithmic approach to customer experience measurement, access to an unmatched 175 million benchmarked experiences, and actionable insights from a team of 200 expert analysts that give certainty to CX improvements.

Gold

inContact

Booth Number: 507
Website: http://www.incontact.com/
Twitter: https://twitter.com/inContact
LinkedIn: https://www.linkedin.com/company/incontact

inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.

Gold

NICE

Booth Number: 501
Website: http://www.nice.com
Twitter: https://twitter.com/NICELtd
LinkedIn: http://www.linkedin.com/company/nice-systems

NICE Systems is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions.

Gold

Oracle

Booth Number: 440
Website: https://www.oracle.com/applications/customer-experience/service/

Oracle offers a comprehensive and fully integrated stack of cloud applications, platform services, and engineered systems. With more than 420,000 customers in more than 145 countries, Oracle provides a complete technology stack both in the cloud and in the data center. Oracle’s industry-leading cloud-based and on-premises solutions give customers complete deployment flexibility and unmatched benefits including application integration, advanced security, high availability, scalability, energy efficiency, powerful performance, and low total cost of ownership. For more information about Oracle (NYSE:ORCL), visit oracle.com.

Gold

Serenova

Booth Number: 406
Website: https://www.serenova.com/

Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. The world’s most passionate, customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage. Headquartered in Austin, Texas, Serenova has operations in California, Canada, the United Kingdom and Australia/New Zealand. Learn more at www.serenova.com.

Silver

Aria Solutions

Booth Number: 603
Website: http://www.ariasolutions.com/
Twitter: https://twitter.com/AriaSolutions
LinkedIn: https://www.linkedin.com/company/aria-solutions
Product Categories: Agent Desktop Software, Multichannel/Omnichannel Suites, Workforce Optimization/Performance Mgmt

Aria Solutions has been a leading provider of contact center and customer engagement solutions for nearly 20 years. We specialize in system integration, which is a major pain point for contact centers looking to modernize or optimize their technology, by connecting and unifying data in order to retain customers and reduce operational costs. Many Fortune 500 companies have benefited from our extensive industry knowledge and proven methodology in delivering complete contact center solutions, agent desktop, data analytics, and integration technology for Genesys, Salesforce, Cisco, Siebel, and various WFM platforms.

Silver

Aspect

Booth Number: 602
Website: http://www.aspect.com/

Aspect helps enterprises break down the walls between people, processes, systems and data sources, allowing organizations to unite around the customer journey. By developing fully native interaction management, workforce optimization and self-service capabilities within a single customer engagement center, we enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience. Leveraging the agility of our worldwide cloud infrastructure and over 40 years of industry ingenuity, Aspect conveniently and easily connects questions to answers while helping enterprises keep service levels high and operational costs contained. For more information, visit www.aspect.com. Follow Aspect on Twitter at @AspectSoftware. Read our blogs at http://blogs.aspect.com.

Silver

BoldChat by LogMeIn

Booth Number: 303
Website: https://www.boldchat.com/

BoldChat is a live chat and omni-channel engagement solution that allows you to seamlessly engage customers across many digital channels and devices at every stage of their journey. Interacting how they want, when they want, customers enjoy a consistent experience – from self-service to personalized support. And agents have a single interface to manage all conversations; for improved efficiency, increased conversion rates, and better customer experiences that build loyalty, advocacy and grow share of wallet. For more information, visit www.boldchat.com

Silver

Bucher + Suter

Booth Number: 304
Website: https://www.bucher-suter.com/
Twitter: https://twitter.com/buchersuter
LinkedIn: https://www.linkedin.com/company-beta/62120/

Bucher + Suter (b+s) is a global provider of contact center solutions and services with corporate offices located in Switzerland, Germany and the USA. We help contact centers implement strategic solutions and achieve their business goals across a wide range of industries.

We are a value added reseller and systems integrator for Cisco Contact Centers. Our comprehensive and intelligent Cisco Contact Center solutions go beyond the traditional voice based offerings to include email, chat and other forms of communication. We unify contact centers with an add-on suite of applications, enabling customers to realize additional business value from their Cisco investments.

Silver

Cisco

Booth Number: 306
Website: http://www.cisco.com

Cisco Customer Care solutions empower business to deliver a connected digital experience, enabling companies to deliver contextual, continuous  and capability-rich journey’s to customers, across time and channels. These solutions combine traditional contact center technology with critical additions in social media, network-based multimedia capture and recording, new agent desktop paradigms, and video solutions enabling organizations to seamlessly engage with their customers throughout the entire journey for positive business outcomes.

Silver

Clarabridge

Booth Number: 633
Website: http://www.Clarabridge.com

Clarabridge offers the leading out-of-the box SaaS solution to power customer experience management initiatives. Businesses gain insight to improve the customer journey, spanning all business processes and customer interactions. Social care teams use Clarabridge to provide a real-time response to customers. Our technology is the most comprehensive solution for omni-source listening, accurate customer and text analytics, and real-time, guided action. The result: a better customer experience. For more information, visit www.clarabridge.com.

Silver

Five9

Booth Number: 310
Website: http://www.five9.com
Twitter: https://twitter.com/Five9
LinkedIn: https://www.linkedin.com/company/five9

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that it reliable, secure, compliant and scalable which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Silver

GeoFluent by Lionbridge

Booth Number: 320
Website: http://www.geofluent.com
Twitter: https://www.twitter.com/GeoFluent
LinkedIn: https://www.linkedin.com/company/3685474

GeoFluent is a real-time translation solution that allows contact centers and BPOs to multilingual-enable their voice and existing chat, helpdesk, email and other communications platforms. This allows your existing agents to communicate with any customer, regardless of the language either speaks, increasing customer satisfaction, loyalty and revenue. With pre-built integrations to Jive, Live Agent, Live Person, Lithium, Moxie, Outlook, Verint, Zendesk and other leading contact center platforms, there is no IT involvement required to add the second-generation multilingual functionality nor changes to how customers or agents already communicate. Learn more at www.geofluent.com.

Silver

GLOBO

Booth Number: 535
Website: http://www.helloglobo.com/
Twitter: https://www.twitter.com/helloglobo
LinkedIn: http://www.linkedin.com/company/helloglobo

GLOBO combines cutting-edge technology with best-in-class linguists to deliver on-demand human translation services in 250+ languages including: on-demand telephone interpreting, video interpreting & email/chat translation, as well as onsite interpreting, translation, transcreation & localization. GLOBO’s simple language management platform, GLOBO HQ, makes it easy to manage, order and track language support all in one place. As the fastest growing language services provider in the US, GLOBO supports contact centers around the world, including 14 centers nationwide for the U.S. Department of Health & Human Services, Centers for Medicare & Medicaid and ACA federal health insurance exchanges.

Silver

Kore.ai

Booth Number: 400
Website: http://kore.ai
Twitter: https://twitter.com/kore
LinkedIn: https://www.linkedin.com/company/kore-inc

Kore.ai specializes in AI-rich conversational solutions designed specifically for enterprises that aim to make digital customer interactions faster and more human, and employee work simpler and more efficient

Silver

ShoreTel

Booth Number: 307
Website: https://www.shoretel.com/
Twitter: https://www.twitter.com/Shoretel
Product Categories: Analytics Software / Customer Analytics, CRM Solutions, Cloud Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), WebRTC, Contact Center Hardware

ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. www.shoretel.com

Silver

Tata Communications

Booth Number: 620
Website: http://www.tatacommunications.com/products-services/enterprises/unified-communications-and-collaboration/hosted-contact-centre
Twitter: https://twitter.com/tata_comm
LinkedIn: https://www.linkedin.com/company/tata-communication

Tata Communications is a leading provider of a New World of Communications. From our extensive UC portfolio we offer a Hosted Contact Center Solution - InstaCC Global. Our solution can be deployed anywhere in the world. It is underpinned by bundled applications such as Video calling, IVR, Omni-Channel, Workforce Management(WFM), recording and disaster recovery. The applications are woven together to provide a substantial cloud based solution that helps provide superior end-customer experience with easy management and reporting.  Our solution includes carrier grade single SLA for physical transport, network, voice, data center and InstaCC Global applications.

Silver

West

Booth Number: 624
Website: http://www.westuc.com
Twitter: https://twitter.com/West_UC
LinkedIn: https://www.linkedin.com/company/west-unified-communications

Enterprise communications technology faces the constant challenges of complexity and obsolescence. At West, we are dedicated to delivering evergreen cloud contact center solutions with robust capabilities. Reliability, scalability, and flexibility are the foundational elements of the contact center solutions we provide to our clients every day. If customer service means as much to you as it does to us, then you can trust West contact center solutions to help you drive stronger, more meaningful connections.

8x8
Accutone International

8x8

Booth Number: 525
Website: https://www.8x8.com/
Twitter: https://twitter.com/8x8
LinkedIn: http://www.linkedin.com/company/8x8

8x8, Inc. is the global leader in cloud communications and has transformed more than 45,000 businesses in over 100 countries. 8x8's Enterprise Communications as-a-Service solution delivers a powerful continuous communications experience from desktop to mobile, and enables companies of all sizes to solve critical business challenges and modernize their communications. 8x8 delivers world-class phone service, contact center solutions, conferencing, collaboration and advanced business analytics. With corporate headquarters in Silicon Valley, 8x8 has built a global footprint with offices and data centers worldwide, including the U.S., U.K., Canada, Romania, Hong Kong and Australia. Visit us at www.8x8.com

Accutone International

Booth Number: 536
Website: http://accutone.com/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Phone/Data/Internet, Contact Center Hardware

“Accutone International, a company which designs and manufactures one of the world’s most preferred brand of Telephone & PC Headsets. Equipped with rich technical know-how and development capabilities, Proficient in designing, Manufacturing and marketing of Professional Communication headsets for Call-Center/BPOs and Office’s.

Since 1969, Accutone been Continuously working on design and development of innovative hands-free solutions that matches the need of customer from all walks of life!

Headed by an award-winning in-house product-design team based at Britain, Accutone aims to deliver excellent quality communication headsets solutions at Cost-Competitive prices!”

Argo Contact Centers
Avaya

Argo Contact Centers

Booth Number: 630
Website: http://argomarketing.com/

Argo Contact Centers offer a robust suite of customer care support solutions, including both inbound and outbound models. We specialize in customized solutions and employ a holistic marketing approach across many verticals. We offer solutions for pre and post-sale support for retail/e-tail/catalog brands, direct-response support, social media monitoring and government/political strategic plans, among others. We operate Maine-based contact centers 24/7 offering support across all channels-phone, chat, email and MMS/SMS. Our multilingual representatives service both domestic and international customers. Our cutting-edge technology, combined with our mature and experienced staff (front-line and executive), ensure a positive ROI for all of our partners based on our commitment to providing an exceptional experience for every customer we service.

Avaya

Booth Number: 623
Website: http://www.avaya.com/

Avaya is the world’s leading provider of contact center solutions, now serving more than 95% of the Fortune 500 businesses globally - with the highest net promoter score in the industry. We provide the most complete range of software and services for midsize and enterprise on-premises and cloud-based multi-touch contact centers including customer engagement and workforce optimization solutions. Join us at the ICMI Contact Center Expo and Conference to learn how Avaya and our channel partners can help you deploy customer engagement solutions to help ensure high customer satisfaction and provide deeper insights for serving customers in the digital transformation era. For more information, please visit http://www.avaya.com/en/solution/avaya-oceana-solution/

Broadband Dynamics
Calabrio, Inc.

Broadband Dynamics

Booth Number: 331
Website: http://broadbanddynamics.com/

Calabrio, Inc.

Booth Number: 424
Website: http://calabrio.com/
Twitter: https://www.Twitter.com/calabrio
LinkedIn: https://www.linkedin.com/company/calabrio-inc
Product Categories: Analytics Software / Customer Analytics, Cloud Solutions, Workforce Optimization/Performance Mgmt

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. Calabrio ONE® is a unified suite—including call recording, quality management, workforce management and voice-of-the-customer analytics—that records, captures and analyzes customer engagement center interactions to improve the customer experience and drive top-line business growth. The suite can be deployed in the cloud, on-premises or via hybrid. Find more at http://calabrio.com/ and follow @Calabrio on Twitter.

CallMiner
Cambridge Sound Management

CallMiner

Booth Number: 534
Website: http://callminer.com/
Twitter: https://twitter.com/CallMiner
LinkedIn: linkedin.com/company/callminer
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, Cloud Solutions, Contact Center Resources, Employee Incentives/Reward Programs/Gamification, Quality Monitoring & Coaching, Social Media / Chat / Mobile Support, Speech & Language Services, Workforce Optimization/Performance Mgmt

CallMiner helps businesses and organizations improve agent performance and gather key business intelligence by allowing them to automatically listen to every customer interaction. CallMiner’s software solutions can monitor conversations in real-time or analyze them after completion, delivering actionable insights to contact center staff, business analysts, and executives.

Cambridge Sound Management

Booth Number: 640
Website: http://cambridgesound.com

Cambridge Sound Management, Inc. manufactures QtPro and Dynasound sound masking systems to help organizations across multiple industries protect speech privacy, reduce noise distractions, and fuel workplace productivity. Its next-generation sound masking systems work by emitting a uniform, barely perceptible background sound at the frequencies of human speech. The systems also include office paging and background music capabilities to help facilities meet all of their masking and audio needs with one affordable system. Cost effective and easy to install, Cambridge Sound Management’s systems are deployed in hundreds of millions of square feet of space throughout the world including commercial organizations, healthcare facilities, financial services, government agencies, and educational institutions.

Certified Languages Intl
Clear Harbor

Certified Languages Intl

Booth Number: 600
Website: http://www.certifiedlanguages.com/
Twitter: https://www.twitter.com/CertLangIntl
LinkedIn: https://www.linkedin.com/company/certified-languages-international

Certified Languages International (CLI) is a full-service language company specializing in over-the-phone interpreter and document translation services. With a growing list of over 200 languages, CLI is among the largest providers of its kind in the world, servicing North America and abroad. Our professional, U.S.-based interpreters are skilled in industry-specific terminology and available 24/7/365. CLI is committed to helping businesses increase revenues and maximize the value of their non-English speaking customer relationships, which we achieve by investing in innovative technology to deliver language services with unmatched efficiency and accuracy.

Clear Harbor

Booth Number: 328
Website: http://www.clearharbor.biz

Founded by call center veterans who had, “Seen it done wrong more than they had seen it done right,” Clear Harbor was founded on a principle of “co-sourcing” instead of traditional outsourcing. This unique approach to BPO has helped companies achieve CSAT in excess of 90%, reduce operational costs by 40%, and even employed upselling and cross-selling to turn support from a cost center to a profit center.

Interested in learning more about the co-sourcing difference, contact us at: 678-566-3212, ext. 70304 (egreene@clearharbor.biz), or 678-566-3212, ext. 70302 (tsmith@clearharbor.biz)

Content Guru

Booth Number: 521
Website: http://www.contentguru.com

Content Guru is a global leader in cloud-based communications solutions. It delivers customer engagement and Cloud Contact Centre services through the multi-award-winning storm® platform.

Hundreds of the world’s largest organisations are powered by storm, in sectors ranging from utilities and travel through to finance and government, and include Chubb, Sodexo, and the UK's National Health Service (NHS).

These clients choose the platform for its unparalleled scalability and reliability in handling enormous volumes of multi-channel communications, its flexibility in delivering best-in-class services anywhere, anyhow and at any time, and its scope for truly international deployments.

Crawford Thomas Recruiting

Booth Number: 601
Website: http://www.crawfordthomas.com

Dr. Rick Goodman
Fonolo

Dr. Rick Goodman

Booth Number: 641
Website: http://www.rickgoodman.com/
Twitter: https://www.twitter.com/DrRickGoodman
LinkedIn: https://www.linkedin.com/in/drrickgoodman/

Dr. Rick Goodman, CSP and his team provide solutions globally that help people and organizations Lead, Engage & Grow Their Business! His keynote presentations, breakout sessions combined with executive coaching and consulting have produced transformational results leading to happier employees, increased productivity and, most importantly, HIGHER PROFITS.

Dr. Rick has delivered over 1,000 presentations in all 50 states, six countries & is the author of “Living a Championship Life – A Game Plan for Success,” a book combining his success philosophy with stories compiled during his tenure as one of the team physicians for the Super Bowl champion St. Louis Rams.

Fonolo

Booth Number: 619
Website: https://fonolo.com/
Twitter: https://twitter.com/fonolo
LinkedIn: https://www.linkedin.com/company/fonolo

As the leading provider of cloud-based call-back solutions, Fonolo improves the call center experience by eliminating hold-time and providing sophisticated contact capabilities for online and mobile customers.

Fonolo's In-Call Rescue solution gives your customers the option to "press 1 to get a call-back from the next agent", while Web Rescue and Mobile Rescue power your website and mobile app with click-to-call-back capabilities.

Fonolo's cloud-based technology works with any call center infrastructure and has minimal impact on your existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.

More info: Fonolo.com or info@fonolo.com.

FurstPerson
Fusion

FurstPerson

Booth Number: 326
Website: http://www.furstperson.com
Twitter: https://twitter.com/FurstPerson
LinkedIn: https://www.linkedin.com/company/furstperson
Product Categories: Analytics Software / Customer Analytics, Contact Center Resources, Human Resource and/or Recruitment Tools

Since 1998, FurstPerson has empowered contact center organizations across the globe with data-driven intelligence to hire high-performing employees. FurstPerson provides a web-based assessment platform focused on helping contact center recruiting leaders identify future employees for inbound service, sales, support, chat, outbound sales, and supervisor roles in both brick/mortar and work at home environments. FurstPerson’s pre-hire assessment content includes award-winning simulations, motivational fit tests, and problem-solving tests delivered via desktop or mobile solutions. FurstPerson drives business results by leveraging our employee lifecycle analytics platform to link assessment performance to business results resulting in a ROI of $34 for every $1 invested.

Fusion

Booth Number: 635
Website: Fusion
Twitter: https://twitter.com/FusionConnectSM
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, CRM Solutions, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, Long Distance Phone Service, Phone/Data/Internet, Social Media / Chat / Mobile Support

Fusion’s powerful Contact360 provides an enterprise-class cloud contact center solution for businesses of every size and requirement. The solution’s intelligence resides securely in the cloud, removing end of life concerns and protecting technology investments with advanced system integration and a clear and secure path to the cloud. Fusion’s enterprise contact center solution provides a full 360 degree view of everything a business needs to connect and communicate with customers more effectively than ever before, converging access and network with advanced features and functionality for a complete single source solution.

GamEffective
Gladly

GamEffective

Booth Number: 625
Website: http://www.gameffective.com
Twitter: https://www.twitter.com/gameffective
LinkedIn: https://www.linkedin.com/company/gameffective

GamEffective is a leading workforce performance management company, helping companies engage employees to improve performance, motivation and learning. GamEffective supercharges performance and learning through personalized gamification, goal setting and real time feedback. The GamEffective platform can easily integrate with existing enterprise applications, providing a deep and effective gamification solution that significantly improves performance and is easily integrated into existing systems. GamEffective’s innovative gamification workforce performance platform is used by leading multinationals; the company is a 2016 Gartner Cool Vendor in Human Capital Management.

Gladly

Booth Number: 321
Website: https://www.gladly.com
Twitter: https://www.twitter.com/gladly
LinkedIn: https://www.linkedin.com/company/gladly-inc

Gladly is reinventing customer service. We believe that customer loyalty starts with conversations that make customers feel known and cared for. That’s why we built a platform that puts customers and conversations at the center. Our modern, simple messaging interface allows agents and managers to see the entire lifetime of customer conversations, across all channels, in a single place. Gladly also understands and helps manage the complexities of 21st century customer service - including routing and SLAs, as well as provides the voice of your customer through real time analytics on the topics of all your conversations. Let’s talk.

GM Voices
Greatify

GM Voices

Booth Number: 609
Website: http://www.gmvoices.com/
Twitter: https://www.twitter.com/GMVoices

Since 1985, GM Voices has emerged as the worldwide leader in professionally-recorded voice prompts, language localization, persona development and Voice Branding solutions for global contact centers. Recording from a start-of-art production facility, GM Voices works with professional voice actors in over 100 languages and dialects, helping companies establish a natural-sounding Voice Brand that improves the customer experience anywhere in the world.

It's easy to get started; just pick a voice and send a script. Ready-to-load audio files are delivered the day after the recording session in any format.

Greatify

Booth Number: 611
Website: http://www.greatify.co/
Twitter: https://www.twitter.com/gr8ify
LinkedIn: https://www.linkedin.com/company/greatify-co

Greatify’s mission is to to inject humanity back in the workplace and inspire 5 million employees and managers alike to become more engaged at work by 2026.

Greatify is an employee engagement solution that helps you create & automate incentive programs for all of your company’s teams in a variety of different industries.

Greatify goes beyond the frivolity of many products that focus on bringing games to work; rather, we focus on business challenges companies face while leveraging research in human & workplace psychology.

Greatify sets itself in an entirely new league to help companies improve employee engagement, performance & productivity.

HDI
IDology

HDI

Booth Number: 330
Website: http://www.thinkhdi.com

Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the industry source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners.

IDology

Booth Number: 622
Website: http://www.idology.com
Twitter: https://www.twitter.com/IDology

IDology provides real-time technology solutions that verify an individual’s identity and age in a consumer-not-present environment. Our solutions help contact centers drive revenue, decrease costs, prevent fraud and meet compliance. IDology offers a solution-driven approach to identity verification and fraud prevention allowing contact centers to verify identity with the least amount of friction. ExpectID, IDology’s innovative and on-demand technology platform, gives customers more control of the identity proofing process by providing the flexibility to make on demand configuration changes so customers can stay ahead of the fraud landscape and minimize risk. For more information, visit www.IDology.com.

injixo
iQventures

injixo

Booth Number: 513
Website: http://www.injixo.com/
Twitter: https://twitter.com/injixo
LinkedIn: https://www.linkedin.com/company/injixo

injixo offers feature-rich WFM which is easily accessed via a web browser and can be used without a lengthy start-up process. injixo supports the entire WFM cycle including forecasting, scheduling, intraday management, adherence monitoring, and reporting. injixo is offered at a remarkable price of $9 per user per month with zero set-up costs.
injixo is an online platform offering true cloud-based services to contact center professionals. It includes access to comprehensive workforce management (WFM) functionality on a Software-as-a-Service basis, participation in on-demand e-learning programs, and access to the collective insight of a community of fellow injixo users.

iQventures

Booth Number: 613
Website: http://www.iqventures.com/

SpeechiQ leverages the power of IBM Watson to deliver the most advanced, user-friendly speech analytics tool on the market, providing organizations the opportunity to improve the customer experience. Delivering a simplified and customizable call evaluation workflow complete with data analytics ensures maximum efficiency. Includes an easy-to-use feedback process to capture agent responses to their call evaluations. Leveraging our cloud deployment model ensures maximum flexibility while controlling operating costs. With unlimited storage at no additional cost for any defined length of time, your compliance and budgetary needs are protected.

Jacada
Language Services Associates

Jacada

Booth Number: 332
Website: https://www.jacada.com/
Twitter: https://www.twitter.com/jacada_inc
LinkedIn: https://www.linkedin.com/company/jacada
Product Categories: Agent Desktop Software, Multichannel/Omnichannel Suites, Self-Service Tools

Jacada Inc. enables organizations to deliver effortless customer experience on digital and assisted service channels to boost loyalty, sales conversions and operational excellence. Customers benefit from an improved customer experience at every touch point with the organization, whether at the contact center, on the mobile, the website, or at the retail store. Most Jacada deployments provide complete return on investment within the first three to seven months after deployment. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.

Language Services Associates

Booth Number: 616
Website: https://lsaweb.com/
Twitter: https://twitter.com/LSAWeb
LinkedIn: https://www.linkedin.com/company/language-services-associates
Product Categories: Contact Center Resources, Outsourcing, Speech & Language Services

Established in 1991, LSA helps people and companies survive and thrive in a global environment. Companies across the globe serving a diverse, multicultural population depend on LSA’s full suite of language solutions to foster communication, build trust and meet goals.
LSA offers the following language services to more than 2,000 clients worldwide, in over 200 languages, across virtually every industry segment: Interpreting by Telephone, Translation and Localization, Video Remote Interpreting, Face-to-Face Interpreting, American Sign Language, Language Assessments and Intercultural Consulting. For more information on LSA, please call 800.305.9673 or visit www.lsaweb.com.

Lessonly
Loxysoft

Lessonly

Booth Number: 340
Website: http://www.lessonly.com
Twitter: https://www.twitter.com/lessonly
LinkedIn: https://www.linkedin.com/company/3148030
Product Categories: Cloud Solutions, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

Over 300 companies worldwide use Lessonly's team learning software to transform knowledge into shareable lessons, engage employees through interactive feedback loops, accelerate team performance, and measure the impact of better learning across their organizations. To learn more and request a demo, visit www.lessonly.com.

Loxysoft

Booth Number: 435
Website: http://www.loxysoft.com

Loxysoft is the provider of the workforce management system ProScheduler. ProScheduler is used by hundreds of call centers in North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities. ProScheduler is affordable and has a truly intuitive and graphic user interface, which makes it quick to implement and learn. ROI is generally made within 6-8 months. The powerful optimizing engine creates optimized schedules within minutes, which makes it easy to try different settings to analyze effects and measure costs before publishing the schedules to your workforce.

OnBrand24
Pindrop

OnBrand24

Booth Number: 301
Website: http://www.onbrand24.com/

A premier outsourced domestic call center services provider for 30+ years, OnBrand24 offers inbound and outbound expertise across B2B and B2C markets. Awarded the Gold Medal by TopTenREVIEWS in 2014 (Silver in 2013) and named to the Inc. 5000 list of the fastest growing private companies the last two years, we specialize in customer service, order processing, tier 1 help desk; lead generation, appointment setting, customer win-back and customer research. Locations: Beverly, MA, Portsmouth, NH and Savannah, GA. All representatives work on-site for quality assurance, knowledge sharing, work performance monitoring and productivity. Phone, email, live chat.

Pindrop

Booth Number: 541
Website: https://www.pindrop.com
Twitter: https://twitter.com/pindrop
LinkedIn: https://www.linkedin.com/company-beta/2326557/

Pindrop is the pioneer in voice fraud prevention and authentication. Pindrop provides enterprise solutions to reduce fraud losses and authentication expense for some of the largest call centers in the world. Pindrop’s patented PhoneprintingTM technology can identify, locate and authenticate phone devices uniquely just from the call audio thereby detecting fraudulent calls as well as verifying legitimate callers. Pindrop has been selected by the world’s largest banks, insurers, brokerages and retailers, detecting over 80% of fraud, even for attackers never seen before. Pindrop’s solutions are allowing customers to reduce call time and improve their customers’ experience even while reducing fraud losses.

Pipkins
RingCentral

Pipkins

Booth Number: 605
Website: http://www.pipkins.com/
Twitter: https://twitter.com/pipkinswfm
LinkedIn: https://www.linkedin.com/company/130918
Product Categories: Workforce Optimization/Performance Mgmt

Pipkins, Inc. (www.pipkins.com), founded in 1983 and headquartered in St. Louis, Missouri, is the leading supplier of workforce management software and services to the contact center industry, providing sophisticated forecasting, scheduling technology for the front and back office. For over thirty years, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with thirteen industry-first applications. Vantage Point, Pipkins premier product, is the most accurate forecasting and scheduling tool on the market. Pipkins systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.

RingCentral

Booth Number: 617
Website: https://www.ringcentral.com/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel/Omnichannel Suites, Workforce Optimization/Performance Mgmt

 RingCentral is a global provider of pure-cloud unified communications, collaboration, and call center solutions. The company’s market-leading RingCentral Contact Center helps build customer loyalty and increase agent productivity with its powerful omnichannel capabilities. Beyond the call center, RingCentral offers other easy-to-use communications tools to help businesses drive greater customer engagement and boost organizational efficiency. RingCentral is headquartered in Belmont, California.

RMG

Booth Number: 515
Website: http://www.rmgnetworks.com
Twitter: https://www.twitter.com/rmgnetworks
LinkedIn: https://www.linkedin.com/company/471142

RMG (NASDAQ: RMGN) is a worldwide leader in intelligent visual communications that helps businesses increase productivity, efficiency and engagement through digital messaging. By combining best-in-class software, hardware, business applications and services, RMG offers a single point of accountability for integrated data visualization and real-time performance management. The company, which values more than 50 of the Fortune 100 as clients, is headquartered in Dallas, with additional offices in the United States, United Kingdom and the United Arab Emirates. For more information, visit www.rmgnetworks.com

Rulai

Booth Number: 639
Website: http://www.rul.ai

Sennheiser
SHAKER

Sennheiser

Booth Number: 437
Website: https://en-us.sennheiser.com/
LinkedIn: https://www.linkedin.com/company/sennheiser-communications

Sennheiser is one of the world's leading manufacturers of headphones, microphones & wireless transmission systems. Sennheiser’s CC&O division is specialized in the development of wireless, wired headsets & conferencing speakerphones for contact centers, offices & Unified Communications environments. With a strong focus on delivering superior sound, quality design & wearing comfort, Sennheiser CC&O offers a comprehensive product portfolio of innovative business-grade solutions with advanced, digital feature sets & state-of-the-art technologies. Particular areas of expertise include the application of Bluetooth® technology & its benefits to headset solutions & the development of microphone technologies & specialized algorithms to ensure premium audio quality.

SHAKER

Booth Number: 612
Website: http://www.shakercg.com/
Twitter: https://www.twitter.com/virtualjoe
LinkedIn: https://www.linkedin.com/company/shaker-consulting-group

SHAKER's Virtual Job Tryout® (VJT) technology enables recruiters to combine the best of predictive analytics and human judgment. Recruiters identify best-fit candidates with more precision, increase new-hire retention, and improve quality of hire. Virtual Job Tryout technology delivers pre-employment assessments as day-in-the-life experiences that educate and engage while obtaining a work sample that predicts job fit and competencies critical for success. Virtual Job Tryout technology is available in standard as well as custom configurations. It has been deployed in most industries for entry-level to mid-management positions. More information can be found at www.shakercg.com.

SourceAmerica
Sundown AI

SourceAmerica

Booth Number: 627
Website: http://www.sourceamerica.org
Twitter: https://www.twitter.com/SourceAmericaUS
LinkedIn: https://www.linkedin.com/company/SourceAmerica

SourceAmerica® is a national nonprofit that creates job opportunities for a skilled and dedicated workforce: people with significant disabilities. We are the vital link between this exceptional workforce, the network of community-based nonprofits, and the Federal Government and commercial companies that need the products and services they provide. SourceAmerica is an AbilityOne® authorized enterprise.

Sundown AI

Booth Number: 334
Website: https://www.sundown.ai
Twitter: https://twitter.com/AiSmartEngine
LinkedIn: https://www.linkedin.com/company/sundown-ai

Sundown AI builds self learning Artificial Intelligence applications that are powered by NLP, graph algorithms and machine learning. They automate customer service and sales via existing business suites to help companies grow. Organizations can use Chloe, Sundown’s AI platform, in chats, emails, sms, kiosks, websites, and mobile apps to improve the customer experience and lower labor costs. Sundown AI’s system automates training, handles complex workflows and automatically learns from each interaction. With Sundown AI’s solutions, companies with be able to reduce costs, boost productivity and increase customer satisfaction.

SWPP
Teleopti, Inc.

SWPP

Booth Number: 614
Website: http://www.swpp.org
Twitter: https://twitter.com/SWPP_ORG
Product Categories: Quality Monitoring & Coaching, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

The Society of Workforce Planning Professionals (SWPP) is a global organization devoted to facilitating education and networking opportunities among workforce planners.

SWPP provides its membership with a variety of services, including:
Member-only access to certain areas of the SWPP website; E-mail Tip of the Week; Quarterly newsletters with articles written by industry experts; Regional networking meetings (SWPP Meets); Access to quarterly web seminars; Discount to attend educational web seminars; Online forums; Job Posting Board; $100 discount on CWPP certification; $250 discount to the SWPP Annual Conference.

Information about our sister association, the Quality Assurance & Training Connection (QATC), is available at www.qatc.org.

Teleopti, Inc.

Booth Number: 308
Website: http://www.teleopti.com/
Twitter: https://twitter.com/Teleopti

Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling.

Voiance Language Services
VoiceBase, Inc.

Voiance Language Services

Booth Number: 401
Website: http://www.voiance.com/

Voiance, a division of CyraCom, is the leading provider of interpreting services to Fortune 500 companies, government agencies, and contact centers. Whether by phone, video, mobile app, or written text, Voiance’s language interpretation services improve customer and employee satisfaction for thousands of organizations across the Unties States. Offering hundreds of languages and operating 24/7, the Company’s interpreters are accessible within seconds after selecting a language.

VoiceBase, Inc.

Booth Number: 629
Website: http://www.voicebase.com
Twitter: https://twitter.com/VoiceBase
LinkedIn: https://www.linkedin.com/company/voicebase-inc-

VoiceBase provides easy-to-use APIs that automatically transcribe audio and video, extract relevant keywords and topics and power predictive analytics such as 'hot lead' detection, PCI redaction, and positive/negative comments. VoiceBase detects events that matter to your business through proprietary machine learning and data mining techniques. We process millions of recordings every month that enable users to search into the timeline of a recording. VoiceBase customers include contact centers, conferencing service providers, video and education platforms, telecom providers and Fortune 500 companies. VoiceBase is privately held and is based in San Francisco, California.

VoxGen
World Connection

VoxGen

Booth Number: 300
Website: http://www.voxgen.com
Twitter: https://twitter.com/voxgen
LinkedIn: https://www.linkedin.com/company/43455
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Speech & Language Services, Self-Service Tools

VoxGen is a company on a mission: to rid the world of bad IVR. We’re an experienced group of design experts and technologists who believe there’s a better way of delivering automated customer experiences. And we’ve successfully accomplished that for a wide range of consumer brands around the world.

We help big brands see the customer experience through their customers’ eyes and get their automated and self-serve channels working more effectively and more efficiently.

If you’re serious about putting your customer first, while keeping costs down, we can help.

World Connection

Booth Number: 628
Website: http://wconnection.net/
LinkedIn: https://www.linkedin.com/company/world-connection-guatemala

World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in being a true extension of your company and brand, and focus not only on achieving metrics and maintaining high levels of service, but also on achieving your long-term business goals.

Zendesk, Inc.

Zendesk, Inc.

Booth Number: 413
Website: http://www.zendesk.com
Twitter: https://www.twitter.com/zendesk
LinkedIn: https://www.linkedin.com/company/zendesk
Product Categories: Customer Satisfaction Surveys (NPS, VOC, etc)

Zendesk is the leading omni-channel customer engagement software solution. More than 80,000+ customers such as Gilt Groupe, Uber, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Loved by both service teams and their customers for its beautifully simple interface, Zendesk is easy to try, buy, implement, and use. Learn more at www.zendesk.com.

“The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth.”

Susan Litt , Customer Service Manager, Green Shield Canada

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