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Exhibitors

EXHIBIT HALL HOURS

Tuesday, May 10, 5:00PM-7:00PM (Expo Hall Bash)
Wednesday, May 11, 10:00AM-2:00PM
Thursday, May 12, 10:00AM-12:30PM

Official Sponsor

ICMI

Booth Number: 715
Website: http://www.icmi.com
Product Categories: Contact Center Resources, Training, on-site or virtual

BOOTH 715 - The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

Diamond

Interactive Intelligence

Booth Number: 631
Website: http://www.inin.com
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites, Phone/Data/Internet, Quality Monitoring & Coaching, Social Media / Chat / Mobile Support, Video Support, WebRTC, Workforce Optimization/Performance Mgmt

BOOTH 631 - Interactive Intelligence is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 21-year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.

Diamond

Salesforce

Booth Number: 617
Website: http://www.salesforce.com
Product Categories: CRM Solutions, Cloud Solutions

BOOTH 617 - Founded in 1999, Salesforce is the enterprise cloud computing leader. Our mobile and social cloud technologies enable companies to connect with their customers, employees, partners and products in entirely new ways. Our Customer Success Platform equips companies with the apps and tools to revolutionize the way they sell, service, market, collaborate, work, and innovate.

Global Vision Sponsor

Voiance Language Services

Booth Number: 710
Website: http://www.voiance.com
Product Categories: Speech & Language Services

BOOTH 710 - With Voiance Phone Interpretation, you get a partner and not just a vendor. Let us tell you why:

Voiance, a division of CyraCom, supports over 1,000 clients, including many of the largest banking, insurance, and government organizations in the United States. Whether by phone, video, mobile app, or written text, Voiance's language interpretation services improve the customer and employee satisfaction for thousands of organizations across the United States. Offering hundreds languages and operating 24/7, the Company's interpreters are accessible within seconds after selecting a language.

Gold

ForeSee

Booth Number: 835
Website: http://www.foresee.com
Product Categories: Analytics Software / Customer Analytics, Customer Satisfaction Surveys (NPS, VOC, etc)

BOOTH 835 - As a pioneer in customer experience analytics, ForeSee continuously measures satisfaction with the customer experience and delivers powerful insights on where organizations should prioritize improvements for maximum impact.

Gold

Genesys Telecommunications Laboratories, Inc.

Booth Number: 626
Website: http://www.genesys.com
Product Categories: Cloud Solutions, Multichannel/Omnichannel Suites, Workforce Optimization/Performance Mgmt

BOOTH 626 - About Genesys
Genesys is the market leader in multi-channel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touch points, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at www.genesys.com or call us at +1.888.436.3797

Gold

inContact, Inc.

Booth Number: 723
Website: http://www.incontact.com
Twitter: https://twitter.com/inContact
LinkedIn: https://www.linkedin.com/company/incontact
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Workforce Optimization/Performance Mgmt

BOOTH 723 - inContact is the cloud contact center software leader, making it easier and affordable for organizations around the globe to create stand-out customer experiences while meeting their key business metrics. inContact continuously innovates in the cloud and is the only provider to offer a complete cloud customer interaction platform that is purpose built for enterprise and government organizations who operate in multiple divisions, locations and global regions. Named as Market Leader in the 2015 Ovum Decision Matrix and winner of 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,200 cloud contact center instances.

Gold

LiveOps Cloud

Booth Number: 513
Website: http://www.liveopscloud.com
Product Categories: Cloud Solutions, Multichannel/Omnichannel Suites, Workforce Optimization/Performance Mgmt

BOOTH 513 - LiveOps Cloud is building a happier world, one customer experience at a time. The world’s most passionate, customer-focused brands empower their workforces, delight customers and improve the bottom line – all with LiveOps Cloud’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform. Headquartered in Austin, Texas, LiveOps Cloud has operations in Redwood City, California, Canada, the United Kingdom and New Zealand. Learn more at www.liveopscloud.com.
Sent from my iPhone

Gold

Oracle

Booth Number: 512
Website: https://www.oracle.com
Product Categories: Agent Desktop Software, CRM Solutions, Cloud Solutions, Contact Center Resources, Multichannel/Omnichannel Suites, Social Media / Chat / Mobile Support, WebRTC

BOOTH 512 - Oracle offers comprehensive and fully integrated cloud applications, platform services, and engineered systems. With over 420,000 customers, Oracle provides industry-leading, cloud-based, on-premises solutions giving customers complete deployment flexibility and unmatched benefits including application integration, advanced security, high availability, scalability, energy efficiency, powerful performance, low cost of ownership.
Oracle’s integrated Customer Experience solution delivers a seamless experience across marketing, sales, commerce, service, and social. Whether deployed modularly for specific business challenges or deployed as a comprehensive solution, Oracle’s integrated solutions take Service Cloud to a new level. For more information, visit oracle.com.

Gold

Qfiniti

Booth Number: 821
Website: http://www.qfiniti.com
Twitter: https://twitter.com/HP_Qfiniti
Product Categories: Analytics Software / Customer Analytics, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

BOOTH 821 - With our 32 year history of innovation and 21+ contact center technology patents, Qfiniti provides enterprise contact center customers around the world with call recording, integrated workforce optimization and advanced Voice of Customer analytics backed by superior customer service. Qfiniti is a modular suite that includes tools designed to optimize workforce management, quality monitoring, liability recording, coaching and eLearning, performance management, and surveying. Our advanced analytics product, Explore, enables the enterprise to discover customer behavior insights in multichannel, multi-language contact center environments.

Silver

Cisco

Booth Number: 751
Website: http://www.cisco.com
Product Categories: Analytics Software / Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites, Social Media / Chat / Mobile Support, Video Support

BOOTH 751 - Cisco offers contact center solutions that combine traditional contact center technology with critical additions in social media, network-based multimedia capture and recording, new agent desktop paradigms, and video solutions to empowers businesses to deliver a total customer experience that is simple, agile, and consistent. Organizations can seamlessly engage with their customers across multiple channels for positive business outcomes.

Silver

Conversocial

Booth Number: 532
Website: http://www.conversocial.com
Product Categories: Cloud Solutions, Multichannel/Omnichannel Suites, Social Media / Chat / Mobile Support

BOOTH 532 - Conversocial is a best-in-class social customer care platform. Named as a 2015 Gartner Cool Vendor in CRM Customer Service and Support, Conversocial enables social businesses like Hyatt Hotels, Sprint, Air Alaska, Air New Zealand, Google and Hertz to resolve complex service issues over social media at scale.

Silver

Lionbridge Technologies

Booth Number: 815
Website: http://www.lionbridge.com/geofluent/
Twitter: https://www.twitter.com/GeoFluent
Product Categories: Speech & Language Services

BOOTH 815 - Imagine being able to communicate with your customers and prospects, regardless of their or your agents’ language. That’s the power of GeoFluent, a second-generation real-time translation solution created specifically for contact centers and business process outsourcers (BPOs). Improve CX by communicating in languages representing 95% of the world’s GDP. Increase your revenue while reducing cost and risk.

Silver

LogMeIn, Inc.

Booth Number: 542
Website: http://www.logmeininc.com
Product Categories: Multichannel/Omnichannel Suites, Social Media / Chat / Mobile Support, Video Support, Self-Service Tools

BOOTH 542 - BoldChat is a multi-channel solution offering live chat, email management, video chat, Twitter management, SMS management and self-service. By consolidating the management of all of these interactions, customers are able to interact the way they want to, when they want to and receive a consistent customer experience. Even better, agents have a consolidated view of all customer communications in one easy-to-use tool, resulting in faster problem resolution, improved conversions, and increased customer loyalty and satisfaction. To learn more or start a free trial, visit www.BoldChat.com.

Silver

PTP

Booth Number: 613
Website: http://www.performtechnology.com
Twitter: https://www.twitter.com/PTPCX
LinkedIn: http://www.linkedin.com/company/performance-technology-partners
Product Categories: Analytics Software / Customer Analytics, CRM Solutions, Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources, Multichannel/Omnichannel Suites, Social Media / Chat / Mobile Support, Speech & Language Services, Workforce Optimization/Performance Mgmt, Self-Service Tools

BOOTH 613 - PTP collaborates with leading businesses to develop and implement customer experience technology solutions that transform how they engage their customers. By pairing decades of industry experience with a technology agnostic approach, PTP stays connected to an organizations business drivers while enabling a 360° view of the customer to increase loyalty and satisfaction across marketing, sales and service. PTP understands how to optimize technology and business processes to be a competitive advantage and breakdown silos to build customer connections through seamless, end-to-end, omni-channel communication.

Silver

ShoreTel

Booth Number: 609
Website: http://www.shoretel.com
Twitter: https://www.twitter.com/Shore
Product Categories: Cloud Solutions, Contact Center Resources, WebRTC

BOOTH 609 - ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. www.shoretel.com

Silver

Tata Communications Americas Ltd

Booth Number: 627
Website: http://www.tatacommunications.com/products-services/enterprises/unified-communications-and-collaboration/hosted-contact-centre
Twitter: https://twitter.com/tata_comm
LinkedIn: https://www.linkedin.com/company/tata-communication
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, CRM Solutions, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, Customer Satisfaction Surveys (NPS, VOC, etc), Long Distance Phone Service, Multichannel/Omnichannel Suites, Outsourcing, Phone/Data/Internet, Quality Monitoring & Coaching, Social Media / Chat / Mobile Support, Video Support, WebRTC, Workforce Optimization/Performance Mgmt

BOOTH 627 - Tata Communications is a leading provider of a New World of Communications. From our extensive UC portfolio we offer a Hosted Contact Center Solution - InstaCC Global. Our solution can be deployed anywhere in the world. It is underpinned by bundled applications such as Video calling, IVR, Omni-Channel, Workforce Management(WFM), recording and disaster recovery. The applications are woven together to provide a substantial cloud based solution that helps provide superior end-customer experience with easy management and reporting. Our solution includes carrier grade single SLA for physical transport, network, voice, data center and InstaCC Global applications.

8x8, Inc.

Booth Number: 733
Website: http://www.8x8.com
Twitter: https://twitter.com/8x8
LinkedIn: http://www.linkedin.com/company/8x8
Product Categories: Analytics Software / Customer Analytics, Cloud Solutions, Multichannel/Omnichannel Suites

BOOTH 733 - 8x8, Inc. is the global leader in enterprise cloud communications and has transformed more than 40,000 businesses in over 100 countries. 8x8's Enterprise Communications as-as-Service solutions deliver a powerful continuous communications experience from desktop to mobile, and enable companies of all sizes to solve critical business needs and modernize their communications with world-class phone service, contact center solutions, conferencing, collaboration and advanced business analytics. With corporate headquarters in Silicon Valley, 8x8 has built a global footprint with offices and data centers worldwide, including the U.S., U.K., Canada, Hong Kong and Australia.

AireContact

Booth Number: 742
Website: http://www.airespring.com
Twitter: https://twitter.com/airecontact
LinkedIn: https://www.linkedin.com/company/airecontact
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel/Omnichannel Suites

BOOTH 742 - Award-winning AireContact cloud contact center enhances agent productivity and improves the customer experience. Built with Omni-channel capabilities, AireContact supports all interactions from phone to emails, chats, faxes, SMS, web call backs, and social media—all streamed into a multimedia blended queue. AireContact provides solutions for inbound, outbound, and blended contact centers. It comes with advanced features such as automatic call distribution (ACD), intelligent interactive voice response (IVR), predictive dialer, power dialing, preview dialing, dynamic scripting, skills-based routing, detailed reporting, and an interactive wallboard. Coaching features such as record, listen, whisper, and barge-in allow performance monitoring.

American Customer Care, Inc.

Booth Number: 832
Website: https://www.americancustomercare.com
Product Categories: Contact Center Resources, Outsourcing, Social Media / Chat / Mobile Support

BOOTH 832 - American Customer Care provides customer service that delivers on your brand promises. Our unique-to-you, fully integrated, Omnichannel solutions are designed and implemented to complement your brand strategy, replicate your culture, and enhance your customers' brand experiences. Whether you outsource your contact center needs completely, need overflow support, or find yourself in need of crisis support, American Customer Care is here to support you.

In-depth product/brand training, culture immersion, intelligent agents whose pride in your brand resonates throughout every interaction, Executive-level reporting--all these and more combine to elevate your customer service offerings to new heights.

Assima, Inc.
Bright Pattern
Broadband Dynamics
Calabrio, Inc.

Assima, Inc.

Booth Number: 612
Website: http://www.assima.net
Product Categories: Cloud Solutions, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

BOOTH 612 - At Assima our mission is to optimize human capital, enhance system capabilities and improve business performance throughout the world. For over a decade, we have been helping organizations to: enhance customers’ experiences, centrally manage critical knowledge, reduce operational risks, reduce cost of training and operational mistakes, increase revenue and build organizational agility.

With the Assima Vimago solution you will be able to:

•Seamlessly implement changes across your business and operations
•Improve operational efficiencies
•Maximize and enhance the capabilities of existing systems
•Improve user performance and competence
•Evaluate your business effectiveness

www.assima.net
For more information, please call: (678)971-2001

Bright Pattern

Booth Number: 605
Website: http://brightpattern.com
Twitter: https://twitter.com/BrightPatternUS
LinkedIn: https://www.linkedin.com/company/2771550?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A2771550%2Cidx%3A2-1-2%2CtarId%3A1458661981130%2Ctas%3Abright%20pattern
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, CRM Solutions, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, Customer Satisfaction Surveys (NPS, VOC, etc), Long Distance Phone Service, Multichannel/Omnichannel Suites, Outsourcing, Quality Monitoring & Coaching, Social Media / Chat / Mobile Support, Training, on-site or virtual, Video Support, WebRTC, Workforce Optimization/Performance Mgmt, Self-Service Tools

BOOTH 605 - Bright Pattern bridges the growing expectations gap between enterprises and their increasingly more digitally connected customers. Based on an multichannel platform, architected from the ground up as a cloud-based service, Bright Pattern's contact center solution offers the right blend of enterprise grade functionality, reliability, and scalability not otherwise available in the industry. For more information, visit http://www.brightpattern.com

Broadband Dynamics

Booth Number: 536
Website: http://www.broadbandynamics.com

BOOTH 536 -

Calabrio, Inc.

Booth Number: 843
Website: http://calabrio.com
Twitter: https://www.Twitter.com/calabrio
Product Categories: Analytics Software / Customer Analytics, Cloud Solutions, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

BOOTH 843 - Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through contact centers. The Calabrio ONE® software suite empowers everyone in an organization with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness driving growth and long-term corporate prosperity.

Calabrio solutions are built on a web-based architecture that positions the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio was named a “Leader” in the Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization.

CallMiner
CALLPROMISE
Cambridge Sound Management
CEB

CallMiner

Booth Number: 533
Website: http://www.callminer.com
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, Cloud Solutions, Contact Center Resources, Employee Incentives/Reward Programs/Gamification, Phone/Data/Internet, Quality Monitoring & Coaching, Speech & Language Services, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

BOOTH 533 - CallMiner helps businesses and organizations improve agent performance and gather key business intelligence by
allowing them to automatically listen to every customer interaction. CallMiner’s software solutions can monitor
conversations in real-time or analyze them after completion, delivering actionable insights to contact center staff,
business analysts, and executives.

CALLPROMISE

Booth Number: 811
Website: http://www.callpromise.com
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Workforce Optimization/Performance Mgmt

BOOTH 811 - CALLPROMISE provides multi-channel virtual queueing services to call centers large and small. Offering a customer a callback instead of putting them on hold is not only good for customer experience, but also call center efficiency. Smoothing spikes in call volume increases service level stability and keeps staffing lean.
Visit Booth 811 for an animated presentation and to learn more.

Cambridge Sound Management

Booth Number: 647
Website: http://www.cambridgesound.com
Product Categories: Contact Center Resources, Human Resource and/or Recruitment Tools, Self-Service Tools, Contact Center Hardware

BOOTH 647 - Cambridge Sound Management, Inc. (CSM) is the developer of Qt® Quiet Technology sound masking systems. CSM offers innovative, simple and intelligently designed solutions to the problems of privacy and acoustic distractions. Qt Quiet Technology combines exceptional audio performance, low impact installation, and affordability. Qt systems consume less power than a 40 watt light bulb per 180,000 square feet (16,723 m2) is GreenSpec listed and can contribute to your LEED Certification.

CEB

Booth Number: 845
Website: https://www.cebglobal.com
Twitter: https://twitter.com/CEB_News
LinkedIn: https://www.linkedin.com/company/ceb
Product Categories: Cloud Solutions, Human Resource and/or Recruitment Tools, Workforce Optimization/Performance Mgmt

BOOTH 845 - CEB is a best practice insight and technology company. We have a unique view into what matters—and what works—when driving corporate performance. With more than 30 years of experience working with top companies to share, analyze, and apply proven practices, we deliver innovative solutions that help you unlock your full potential.
Every year we equip over 20,000 senior leaders from more than 10,000 organizations across 110 countries with the intelligence they need to respond quickly to evolving business conditions. In doing so we help them more effectively manage their talent, customers and operations to exceed business objectives.

Certified Languages International
ComputerTalk Technology Inc.
Connect First
Customer Contact Solutions

Certified Languages International

Booth Number: 630
Website: http://www.certifiedlanguages.com
Twitter: https://www.twitter.com/CertLangIntl
LinkedIn: https://www.linkedin.com/company/certified-languages-international
Product Categories: Contact Center Resources, Speech & Language Services

BOOTH 630 - Certified Languages International (CLI) is a full-service language company specializing in over-the-phone interpreter and document translation services. With a growing list of over 200 languages, CLI is among the largest providers of its kind in the world, servicing North America and abroad. Our professional, U.S.-based interpreters are skilled in industry-specific terminology and available 24/7/365. CLI is committed to helping businesses increase revenues and maximize the value of their non-English speaking customer relationships, which we achieve by investing in innovative technology to deliver language services with unmatched efficiency and accuracy.

ComputerTalk Technology Inc.

Booth Number: 726
Twitter: https://twitter.com/iceComputerTalk
LinkedIn: https://www.linkedin.com/company/computer-talk-technology-inc
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites

BOOTH 726 - ComputerTalk is a global provider of enterprise-class Skype for Business native and PBX-agnostic contact center products, cloud hosting services, and custom application development. ComputerTalk helps organizations deliver excellent customer experiences across every communications channel.

Our solutions improve contact center productivity and integrate the contact center with the rest of the organization so companies can truly leverage their knowledge workers. Our contact center solution is an ACD and Speech IVR powered by an application designer tool. This tool empowers organizations to build custom applications that transform the way they interact with customers.

Connect First

Booth Number: 707
Website: http://www.connectfirst.com
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, CRM Solutions, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, Long Distance Phone Service, Outsourcing, Phone/Data/Internet, Quality Monitoring & Coaching, Speech & Language Services, Training, on-site or virtual, Video Support, WebRTC, Workforce Optimization/Performance Mgmt, Self-Service Tools

BOOTH 707 - Connect First Inc. was founded in 2004 and is a privately held company based in Boulder, Colorado. Geoff Mina and Richard Manulkin founded Connect First as a way to revolutionize the contact center industry around the primary mission of providing exceptional customer experiences. Those experiences are derived from a culture of integrity, passion, transparency and communication coupled with world-class, mature telecommunications software that is stable and effective. Today we have over 500 clients worldwide and boast a 97% customer retention rate and zero complaints three years in a row.

Customer Contact Solutions

Booth Number: 746
Website: http://www.ccscrm.com
Product Categories: CRM Solutions, Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel/Omnichannel Suites

BOOTH 746 -

DIOTEK Co., Ltd
Fonolo
GamEffective
GLOBO

DIOTEK Co., Ltd

Booth Number: 545
Website: http://www.diotek.co.kr
Product Categories: Speech & Language Services

BOOTH 545 - DIOTEK is a global provider of Human Computer Interaction (HCI) solutions based on state-of-the-art language processing technologies, such as TTS (Text To Speech), STT (Speech To Text), sound recognition, etc.
DioTTS can be applied to ARS and telebanking systems for financial institutions, public institutions and businesses, accommodating various service scenario changes and events.The natural quality of the sound is increasing the customer satisfaction.
DioSTT is generally applied to ARS in financial institutions, public institutions and businesses. A user can directly access the service they want via voice, which enhances user satisfaction.

Fonolo

Booth Number: 651
Website: http://www.fonolo.com
Twitter: https://twitter.com/fonolo
LinkedIn: https://www.linkedin.com/company/fonolo
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites, Phone/Data/Internet, Social Media / Chat / Mobile Support

BOOTH 651 - As the leading provider of cloud-based call-back solutions, Fonolo improves the call center experience by eliminating hold-time and providing sophisticated contact capabilities for online and mobile customers.

Fonolo's In-Call Rescue solution gives your customers the option to "press 1 to get a call-back from the next agent", while Web Rescue and Mobile Rescue power your website and mobile app with click-to-call-back capabilities.

Fonolo's cloud-based technology works with any call center infrastructure and has minimal impact on your existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.

More info: Fonolo.com or info@fonolo.com.

GamEffective

Booth Number: 743
Website: http://www.gameffective.com
Twitter: https://www.twitter.com/gameffective
LinkedIn: https://www.linkedin.com/company/gameffective
Product Categories: Employee Incentives/Reward Programs/Gamification, Workforce Optimization/Performance Mgmt

BOOTH 743 - GamEffective is a workforce performance gamification platform. We help companies set and manage personalized benchmarks for performance and learning, driving achievement with gamification. With GamEffective, managers set goals, desired behaviors or learning sequences, as well as next-best-action sequences. Employees use GamEffective to track their performance, see their next best action, get feedback, coaching or to learn. We are used by the world’s largest companies and contact centers, growing motivation, learning and engagement. By showing real time performance, GamEffective is like an activity tracker at work, combining the best of OKRs with real-time feedback and game mechanics.

GLOBO

Booth Number: 703
Website: http://www.helloglobo.com
Twitter: https://www.twitter.com/helloglobo
LinkedIn: http://www.linkedin.com/company/helloglobo
Product Categories: Analytics Software / Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, Multichannel/Omnichannel Suites, Outsourcing, Quality Monitoring & Coaching, Social Media / Chat / Mobile Support, Speech & Language Services, Video Support, Workforce Optimization/Performance Mgmt

BOOTH 703 - GLOBO combines cutting-edge technology with best-in-class linguists to deliver on-demand human translation services in 250+ languages including: on-demand telephone interpreting, video interpreting & email/chat translation, as well as onsite interpreting, translation, transcreation & localization. GLOBO’s simple language management platform, GLOBO HQ, makes it easy to manage, order and track language support all in one place. As the fastest growing language services provider in the US, GLOBO supports contact centers around the world, including 14 centers nationwide for the U.S. Department of Health & Human Services, Centers for Medicare & Medicaid and ACA federal health insurance exchanges.

GM Voices
HDI
HireIQ Solutions
IDology

GM Voices

Booth Number: 747
Website: http://www.gmvoices.com
Twitter: https://www.twitter.com/GMVoices
Product Categories: Contact Center Resources, Speech & Language Services, Video Support

BOOTH 747 - Since 1985, GM Voices has emerged as the worldwide leader in professionally-recorded voice prompts, language localization, persona development and Voice Branding solutions for global contact centers. Recording from a start-of-art production facility, GM Voices works with professional voice actors in over 100 languages and dialects, helping companies establish a natural-sounding Voice Brand that improves the customer experience anywhere in the world.

It’s easy to get started; just pick a voice and send a script. Ready-to-load audio files are delivered the day after the recording session in any format.

HDI

Booth Number: 531
Website: http://www.thinkhdi.com
Twitter: https://twitter.com/ThinkHDI
LinkedIn: https://www.linkedin.com/company/hdi
Product Categories: Contact Center Resources, Customer Satisfaction Surveys (NPS, VOC, etc), Quality Monitoring & Coaching, Social Media / Chat / Mobile Support, Training, on-site or virtual, Self-Service Tools

BOOTH 531 - Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the industry source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners.

HireIQ Solutions

Booth Number: 839
Website: http://www.hireiqinc.com
Twitter: https://twitter.com/HireIQinc
LinkedIn: https://www.linkedin.com/company/hireiq-solutions
Product Categories: Human Resource and/or Recruitment Tools, Workforce Optimization/Performance Mgmt

BOOTH 839 - HireIQ’s predictive talent analytics and multi-media digital interviewing solutions revolutionize talent acquisition for front-line customer service positions such as those in contact centers, retail stores, branch banking, quick-service restaurants, and hospitality. HireIQ’s products automate the early-stage screening process, systematically assess for critical job-related skills, and uses outcomes-based data to facilitate continuous performance validation.

HireIQ’s solutions enable companies to improve their hiring decisions, reduce time-to-fill, reduce recruiting costs, and increase talent performance and retention.

For further information, please visit www.hireiqinc.com. Follow us on Twitter @HireIQInc.

IDology

Booth Number: 724
Website: https://www.idology.com
Twitter: https://www.twitter.com/IDology
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources

BOOTH 724 - IDology provides real-time technology solutions that verify an individual’s identity and age in a consumer-not-present environment. Our solutions help contact centers drive revenue, decrease costs, prevent fraud and meet compliance. IDology offers a solution-driven approach to identity verification and fraud prevention allowing contact centers to verify identity with the least amount of friction. ExpectID, IDology’s innovative and on-demand technology platform, gives customers more control of the identity proofing process by providing the flexibility to make on demand configuration changes so customers can stay ahead of the fraud landscape and minimize risk. For more information, visit www.IDology.com.

Inflow Communications
injixo
IntelePeer
Jabra

Inflow Communications

Booth Number: 850
Website: https://www.inflowcommunications.com
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software

BOOTH 850 -A National Leader in ShoreTel Unified Communications and Contact Center Partner of the Year award winner. Supporting over 70 thousand endpoints globally, Inflow's approach is focused on speed of resolution, extraordinary customer support, and a heart for service.

injixo

Booth Number: 702
Website: http://www.injixo.com
Twitter: https://twitter.com/injixo
LinkedIn: https://www.linkedin.com/company/injixo
Product Categories: Cloud Solutions, Workforce Optimization/Performance Mgmt

BOOTH 702 - injixo offers feature-rich WFM which is easily accessed via a web browser and can be used without a lengthy start-up process. injixo supports the entire WFM cycle including forecasting, scheduling, intraday management, adherence monitoring, and reporting. injixo is offered at a remarkable price of $9 per user per month with zero set-up costs.
injixo is an online platform offering true cloud-based services to contact center professionals. It includes access to comprehensive workforce management (WFM) functionality on a Software-as-a-Service basis, participation in on-demand e-learning programs, and access to the collective insight of a community of fellow injixo users.

IntelePeer

Booth Number: 731
Website: http://www.intelepeer.com
Twitter: https://twitter.com/intelepeer
LinkedIn: https://www.linkedin.com/company/intelepeer
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Self-Service Tools

BOOTH 731 - IntelePeer is a leading provider of on-demand, cloud-based business communication solutions. Delivering high-quality HD voice, messaging and contact center solutions for enterprises and contact centers, IntelePeer’s CoreCloudTM SIP services and Atmosphere® platform delivers an unprecedented level of simplicity, analytics, savings and control. Designed to keep pace with rapidly evolving business needs, CoreCloud™ SIP combines the highest quality, reliability and security in easily deployed solutions. The Atmosphere® platform delivers cost effective, competitive-edge services including IVR, Virtual Automated Call Distribution (VACD), Virtual Predictive Dialer (VPD), Cloud Routing, and SMS/Email applications. For more information visit: www.intelepeer.com and follow on Twitter.

Jabra

Booth Number: 632
Website: http://www.jabra.com
Twitter: https://twitter.com/Jabra_US
LinkedIn: https://www.linkedin.com/company/4754
Product Categories: Phone/Data/Internet, Contact Center Hardware

BOOTH 632 - The success of your contact center relies on agents being clearly heard as well as efficiently and courteously communicating with your customers. You need headsets that will not only survive thousands of phone calls but will help reduce talk times and ensure less calls are kept on hold. Quite simply: Jabra delivers the best headsets for people who talk for a living. Our corded and wireless headsets are specially designed for contact and service center use and work flawlessly with all major platforms.

KnoahSoft
Language Services Associates
Loxysoft
Monet Software

KnoahSoft

Booth Number: 530
Website: http://www.knoahsoft.com
Product Categories: Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

BOOTH 530 - KnoahSoft offers workforce optimization solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality at an affordable price. The Harmony™ suite is a secure web-based platform that is seamlessly integrated from end to end to give users the ultimate in flexibility, scalability, and ease of use. With the invaluable insight into multi-channel interactions gleaned from Harmony™, users can increase productivity, enhance customer satisfaction, improve workflow, and ensure compliance.

Language Services Associates

Booth Number: 846
Website: https://lsaweb.com
Twitter: https://twitter.com/LSAWeb
LinkedIn: https://www.linkedin.com/company/language-services-associates
Product Categories: Speech & Language Services

BOOTH 846 - Now Celebrating our 25th Anniversary! Our mission is to help people and companies survive and thrive in a global environment. Leading corporations across the globe depend on our language solutions to get the cultural support they need, while benefiting from the best customer service possible. We’re proud to fulfill the multicultural communication needs of more than 1,600 clients worldwide, in over 200 languages, across virtually every industry. Our language solutions include telephone interpreting, translation and localization, video remote interpreting, face-to-face interpreting, sign language interpreting and language assessments.

Loxysoft

Booth Number: 704
Website: http://www.loxysoft.com
Product Categories: Workforce Optimization/Performance Mgmt

BOOTH 704 - Loxysoft is the provider of the workforce management system ProScheduler. ProScheduler is used by hundreds of call centers in North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities. ProScheduler is affordable and has a truly intuitive and graphic user interface, which makes it quick to implement and learn. ROI is generally made within 6-8 months. The powerful optimizing engine creates optimized schedules within minutes, which makes it easy to try different settings to analyze effects and measure costs before publishing the schedules to your workforce.

Monet Software

Booth Number: 643
Website: http://www.monetsoftware.com
Twitter: https://twitter.com/MonetSoftware
LinkedIn: https://www.linkedin.com/company/monet-software
Product Categories: Analytics Software / Customer Analytics, Cloud Solutions, Multichannel/Omnichannel Suites, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

BOTH 643 - Award-winning unified, cloud-based call center workforce optimization, management, call recording, speech/desktop analytics, quality and performance management.

NICE Systems Inc.
Noble Systems
OnBrand24
OpenSpan

NICE Systems Inc.

Booth Number: 701
Website: http://www.nice.com
Twitter: https://twitter.com/NICE_Systems
LinkedIn: https://www.linkedin.com/company/nice-systems
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

BOOTH 701 - NICE Systems is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions.

Noble Systems

Booth Number: 842
Website: http://www.noblesys.com

BOOTH 842 - Noble Systems Corporation is a global leader in customer communications techonologies, providing innovative solutions for Unified Communications, Workforce Management, and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multichannel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud, and hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, regulatory compliance, interaction analytics, and workforce management.

OnBrand24

Booth Number: 603
Website: http://www.onbrand24.com
Product Categories: Contact Center Resources, Outsourcing

BOOTH 603 - A premier outsourced domestic call center services provider for 30+ years, OnBrand24 offers inbound and outbound expertise across B2B and B2C markets. Awarded the Gold Medal by TopTenREVIEWS in 2014 (Silver in 2013) and named to the Inc. 5000 list of the fastest growing private companies the last two years, we specialize in customer service, order processing, tier 1 help desk; lead generation, appointment setting, customer win-back and customer research. Locations: Beverly, MA, Portsmouth, NH and Savannah, GA. All representatives work on-site for quality assurance, knowledge sharing, work performance monitoring and productivity. Phone, email, live chat.

OpenSpan

Booth Number: 729
Website: http://www.openspan.com
Twitter: https://twitter.com/openspan
LinkedIn: https://linkedin.com/company/openspan
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, Workforce Optimization/Performance Mgmt

BOOTH 729 - OpenSpan (www.openspan.com) is an industry pioneer in robotics desktop automation, robotics process automation and workforce intelligence technologies that support transformation initiatives focused on driving revenue growth, customer lifetime value and operational efficiency. The company's solutions are optimizing billions of transactions within contact center, back office and critical process business units in organizations throughout the world. OpenSpan technology enables companies to leverage an iterative approach to improving processes, automating work and creating efficiencies that minimize costs and boost profits. For more information, visit www.openspan.com.

Optimal Phone Interpreters
Pipkins
PSS Eckoh
Radial

Optimal Phone Interpreters

Booth Number: 625
Website: https://www.callopi.com
Product Categories: Speech & Language Services

BOOTH 625 - Optimal Phone Interpreters, a Stratus Video company, provides telephonic interpretation services in over 200 languages on a 24/7/365 basis. Our interpreters are professionals who have passed a thorough testing and training process. Our Quality assurance Department ensures on-going compliance with protocols. Our clients include call centers for various industries. Let us help you to provide all your callers regardless of the language they speak with the same level of customer service. Call us at 877-746-4674 for more information or to set up your account.

Pipkins

Booth Number: 831
Website: http://www.pipkins.com
Product Categories: Cloud Solutions, Workforce Optimization/Performance Mgmt

BOOTH 831 - Pipkins, Inc. (www.pipkins.com), founded in 1983 and headquartered in St. Louis, Missouri, is the leading supplier of workforce management software and services to the contact center industry, providing sophisticated forecasting, scheduling technology for the front and back office. For over thirty years, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with thirteen industry-first applications. Vantage Point, Pipkins’ premier product, is the most accurate forecasting and scheduling tool on the market. Pipkins’ systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.

PSS Eckoh

Booth Number: 644
Website: http://www.psshelp.com
Product Categories: Agent Desktop Software, Contact Center Resources, Self-Service Tools

PSS Eckoh are the experts in making contact centers convenient and secure for consumers to use. By implementing the most effective technologies, contact centers will deliver class-leading user experiences that deliver maximum consumer satisfaction.

We specialize in PCI DSS compliant payment products for contact centers protecting voice, web and mobile card not present payments.

We make the multi-channel contact center experience a satisfying reality for customers and their consumers.

Our unique 3rd party support service is for any platform regardless of the manufacturer, it significantly reduces operational costs as well as providing a much better service than the manufacturer.

Radial

Booth Number: 810
Website: http://www.radial.com

BOOTH 810 - Radial is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial’s technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud, payments, and tax systems and personalized customer care services.

Hundreds of retailers and brands confidently partner with Radial to simplify their post-click commerce and improve their customer experiences. Radial brings flexibility and scalability to their supply chains and optimizes how, when and where orders go from desire to delivery. Learn how we work with you at www.radial.com.

RingCentral, Inc.
SHAKER
SourceAmerica
SPi Global

RingCentral, Inc.

Booth Number: 809
Website: https://www.ringcentral.com

BOOTH 809 -

SHAKER

Booth Number: 708
Website: http://www.shakercg.com
Twitter: https://www.twitter.com/virtualjoe
LinkedIn: https://www.linkedin.com/company/shaker-consulting-group
Product Categories: Human Resource and/or Recruitment Tools

BOOTH 708 - SHAKER's Virtual Job Tryout® (VJT) technology enables recruiters to combine the best of predictive analytics and human judgment. Recruiters identify best-fit candidates with more precision, increase new-hire retention, and improve quality of hire. Virtual Job Tryout technology delivers pre-employment assessments as day-in-the-life experiences that educate and engage while obtaining a work sample that predicts job fit and competencies critical for success. Virtual Job Tryout technology is available in standard as well as custom configurations. It has been deployed in most industries for entry-level to mid-management positions. More information can be found at www.shakercg.com



www.shakercg.com
216.292.0202
info@shakercg.com

SourceAmerica

Booth Number: 534
Website: https://www.sourceamerica.org
Twitter: https://www.twitter.com/SourceAmericaUS
LinkedIn: https://www.linkedin.com/company/SourceAmerica
Product Categories: Contact Center Resources

BOOTH 534 - SourceAmerica® is a national nonprofit that creates job opportunities for a skilled and dedicated workforce: people with significant disabilities. We are the vital link between this exceptional workforce, the network of community-based nonprofits, and the Federal Government and commercial companies that need the products and services they provide. SourceAmerica is an AbilityOne® authorized enterprise.

SPi Global

Booth Number: 645
Website: http://www.spi-global.com
Twitter: https://twitter.com/spiglobal
Product Categories: Multichannel/Omnichannel Suites, Outsourcing

BOOTH 645 - SPi Global is a leading technology-enabled Business Process Outsourcing solutions provider for the design, enrichment and management of digital content and customer relationship. We have more than 22,000 dedicated professionals across the United States, Netherlands, Philippines, India, Vietnam, China, Australia and Nicaragua.

SWPP
Teleopti Inc.
Tethr
VoiceBase

SWPP

Booth Number: 544
Website: http://www.swpp.org
Product Categories: Quality Monitoring & Coaching, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

BOOTH 544 - The Society of Workforce Planning Professionals (SWPP) is a global organization devoted to facilitating education and networking opportunities among workforce planners.

SWPP provides its membership with a variety of services, including:
Member-only access to certain areas of the SWPP website; E-mail Tip of the Week; Quarterly newsletters with articles written by industry experts; Regional networking meetings (SWPP Meets); Access to quarterly web seminars; Discount to attend educational web seminars; Online forums; Job Posting Board; $100 discount on CWPP certification; $250 discount to the SWPP Annual Conference

For more information, visit our website at www.swpp.org.

Teleopti Inc.

Booth Number: 540
Website: http://www.teleopti.com
Twitter: https://twitter.com/Teleopti
Product Categories: Workforce Optimization/Performance Mgmt

BOOTH 540 - Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling.

Tethr

Booth Number: 828
Website: http://www.tethr.io
Twitter: https://twitter.com/Tethr_io
LinkedIn: https://www.linkedin.com/company/collabip
Product Categories: Analytics Software / Customer Analytics, CRM Solutions, Contact Center Resources, Customer Satisfaction Surveys (NPS, VOC, etc), Phone/Data/Internet, Speech & Language Services

BOOTH 828 - Tethr is the first Communications Intelligence Platform that gives businesses searchable insights from every phone conversation with customers. Using machine learning and real-time transcription, Tethr identifies conversion and loyalty insights, sharing them with your favorite CRM and BI tools.

VoiceBase

Booth Number: 538
Website: http://www.voicebase.com
Twitter: https://twitter.com/VoiceBase
LinkedIn: https://www.linkedin.com/company/voicebase-inc-
Product Categories: Analytics Software / Customer Analytics, Quality Monitoring & Coaching, Speech & Language Services

BOOTH 538 - VoiceBase provides easy-to-use APIs that automatically transcribe audio and video, extract relevant keywords and topics and power predictive analytics such as 'hot lead' detection, PCI redaction, and positive/negative comments. VoiceBase detects events that matter to your business through proprietary machine learning and data mining techniques. We process millions of recordings every month that enable users to search into the timeline of a recording. VoiceBase customers include contact centers, conferencing service providers, video and education platforms, telecom providers and Fortune 500 companies. VoiceBase is privately held and is based in San Francisco, California.

World Connection
Zendesk

World Connection

Booth Number: 750
Website: http://www.wconnection.net
Product Categories: Outsourcing, Social Media / Chat / Mobile Support, Video Support

BOOTH 750 - World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in being a true extension of your company and brand, and focus not only on achieving metrics and maintaining high levels of service, but also on achieving your long-term business goals.

Zendesk

Booth Number: 827
Website: http://www.zendesk.com
Twitter: https://www.twitter.com/zendesk
LinkedIn: https://www.linkedin.com/company/zendesk
Product Categories: Cloud Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), Multichannel/Omnichannel Suites

BOOTH 827 - Zendesk is a cloud-based customer service platform. It is designed to be easy to use, easy to customize, and easy to scale. Our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easy, personal and productive. Today more than 50,000 companies use Zendesk to provide service to more than 300 million people worldwide.

Official Sponsor

ICMI

Booth Number: 715
Website: http://www.icmi.com
Product Categories: Contact Center Resources, Training, on-site or virtual

BOOTH 715 - The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

Diamond

Interactive Intelligence

Booth Number: 631
Website: http://www.inin.com
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites, Phone/Data/Internet, Quality Monitoring & Coaching, Social Media / Chat / Mobile Support, Video Support, WebRTC, Workforce Optimization/Performance Mgmt

BOOTH 631 - Interactive Intelligence is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 21-year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.

Diamond

Salesforce

Booth Number: 617
Website: http://www.salesforce.com
Product Categories: CRM Solutions, Cloud Solutions

BOOTH 617 - Founded in 1999, Salesforce is the enterprise cloud computing leader. Our mobile and social cloud technologies enable companies to connect with their customers, employees, partners and products in entirely new ways. Our Customer Success Platform equips companies with the apps and tools to revolutionize the way they sell, service, market, collaborate, work, and innovate.

Global Vision Sponsor

Voiance Language Services

Booth Number: 710
Website: http://www.voiance.com
Product Categories: Speech & Language Services

BOOTH 710 - With Voiance Phone Interpretation, you get a partner and not just a vendor. Let us tell you why:

Voiance, a division of CyraCom, supports over 1,000 clients, including many of the largest banking, insurance, and government organizations in the United States. Whether by phone, video, mobile app, or written text, Voiance's language interpretation services improve the customer and employee satisfaction for thousands of organizations across the United States. Offering hundreds languages and operating 24/7, the Company's interpreters are accessible within seconds after selecting a language.

Gold

ForeSee

Booth Number: 835
Website: http://www.foresee.com
Product Categories: Analytics Software / Customer Analytics, Customer Satisfaction Surveys (NPS, VOC, etc)

BOOTH 835 - As a pioneer in customer experience analytics, ForeSee continuously measures satisfaction with the customer experience and delivers powerful insights on where organizations should prioritize improvements for maximum impact.

Gold

Genesys Telecommunications Laboratories, Inc.

Booth Number: 626
Website: http://www.genesys.com
Product Categories: Cloud Solutions, Multichannel/Omnichannel Suites, Workforce Optimization/Performance Mgmt

BOOTH 626 - About Genesys
Genesys is the market leader in multi-channel customer experience (CX) and contact center solutions in the cloud and on-premises. We help brands of all sizes make great CX great business. The Genesys Customer Experience Platform powers optimal customer journeys consistently across all touch points, channels and interactions to turn customers into brand advocates. Genesys is trusted by over 4,500 customers in 80 countries to orchestrate more than 100 million digital and voice interactions each day. Visit us at www.genesys.com or call us at +1.888.436.3797

Gold

inContact, Inc.

Booth Number: 723
Website: http://www.incontact.com
Twitter: https://twitter.com/inContact
LinkedIn: https://www.linkedin.com/company/incontact
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Workforce Optimization/Performance Mgmt

BOOTH 723 - inContact is the cloud contact center software leader, making it easier and affordable for organizations around the globe to create stand-out customer experiences while meeting their key business metrics. inContact continuously innovates in the cloud and is the only provider to offer a complete cloud customer interaction platform that is purpose built for enterprise and government organizations who operate in multiple divisions, locations and global regions. Named as Market Leader in the 2015 Ovum Decision Matrix and winner of 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,200 cloud contact center instances.

Gold

LiveOps Cloud

Booth Number: 513
Website: http://www.liveopscloud.com
Product Categories: Cloud Solutions, Multichannel/Omnichannel Suites, Workforce Optimization/Performance Mgmt

BOOTH 513 - LiveOps Cloud is building a happier world, one customer experience at a time. The world’s most passionate, customer-focused brands empower their workforces, delight customers and improve the bottom line – all with LiveOps Cloud’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform. Headquartered in Austin, Texas, LiveOps Cloud has operations in Redwood City, California, Canada, the United Kingdom and New Zealand. Learn more at www.liveopscloud.com.
Sent from my iPhone

Gold

Oracle

Booth Number: 512
Website: https://www.oracle.com
Product Categories: Agent Desktop Software, CRM Solutions, Cloud Solutions, Contact Center Resources, Multichannel/Omnichannel Suites, Social Media / Chat / Mobile Support, WebRTC

BOOTH 512 - Oracle offers comprehensive and fully integrated cloud applications, platform services, and engineered systems. With over 420,000 customers, Oracle provides industry-leading, cloud-based, on-premises solutions giving customers complete deployment flexibility and unmatched benefits including application integration, advanced security, high availability, scalability, energy efficiency, powerful performance, low cost of ownership.
Oracle’s integrated Customer Experience solution delivers a seamless experience across marketing, sales, commerce, service, and social. Whether deployed modularly for specific business challenges or deployed as a comprehensive solution, Oracle’s integrated solutions take Service Cloud to a new level. For more information, visit oracle.com.

Gold

Qfiniti

Booth Number: 821
Website: http://www.qfiniti.com
Twitter: https://twitter.com/HP_Qfiniti
Product Categories: Analytics Software / Customer Analytics, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

BOOTH 821 - With our 32 year history of innovation and 21+ contact center technology patents, Qfiniti provides enterprise contact center customers around the world with call recording, integrated workforce optimization and advanced Voice of Customer analytics backed by superior customer service. Qfiniti is a modular suite that includes tools designed to optimize workforce management, quality monitoring, liability recording, coaching and eLearning, performance management, and surveying. Our advanced analytics product, Explore, enables the enterprise to discover customer behavior insights in multichannel, multi-language contact center environments.

Silver

Cisco

Booth Number: 751
Website: http://www.cisco.com
Product Categories: Analytics Software / Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites, Social Media / Chat / Mobile Support, Video Support

BOOTH 751 - Cisco offers contact center solutions that combine traditional contact center technology with critical additions in social media, network-based multimedia capture and recording, new agent desktop paradigms, and video solutions to empowers businesses to deliver a total customer experience that is simple, agile, and consistent. Organizations can seamlessly engage with their customers across multiple channels for positive business outcomes.

Silver

Conversocial

Booth Number: 532
Website: http://www.conversocial.com
Product Categories: Cloud Solutions, Multichannel/Omnichannel Suites, Social Media / Chat / Mobile Support

BOOTH 532 - Conversocial is a best-in-class social customer care platform. Named as a 2015 Gartner Cool Vendor in CRM Customer Service and Support, Conversocial enables social businesses like Hyatt Hotels, Sprint, Air Alaska, Air New Zealand, Google and Hertz to resolve complex service issues over social media at scale.

Silver

Lionbridge Technologies

Booth Number: 815
Website: http://www.lionbridge.com/geofluent/
Twitter: https://www.twitter.com/GeoFluent
Product Categories: Speech & Language Services

BOOTH 815 - Imagine being able to communicate with your customers and prospects, regardless of their or your agents’ language. That’s the power of GeoFluent, a second-generation real-time translation solution created specifically for contact centers and business process outsourcers (BPOs). Improve CX by communicating in languages representing 95% of the world’s GDP. Increase your revenue while reducing cost and risk.

Silver

LogMeIn, Inc.

Booth Number: 542
Website: http://www.logmeininc.com
Product Categories: Multichannel/Omnichannel Suites, Social Media / Chat / Mobile Support, Video Support, Self-Service Tools

BOOTH 542 - BoldChat is a multi-channel solution offering live chat, email management, video chat, Twitter management, SMS management and self-service. By consolidating the management of all of these interactions, customers are able to interact the way they want to, when they want to and receive a consistent customer experience. Even better, agents have a consolidated view of all customer communications in one easy-to-use tool, resulting in faster problem resolution, improved conversions, and increased customer loyalty and satisfaction. To learn more or start a free trial, visit www.BoldChat.com.

Silver

PTP

Booth Number: 613
Website: http://www.performtechnology.com
Twitter: https://www.twitter.com/PTPCX
LinkedIn: http://www.linkedin.com/company/performance-technology-partners
Product Categories: Analytics Software / Customer Analytics, CRM Solutions, Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources, Multichannel/Omnichannel Suites, Social Media / Chat / Mobile Support, Speech & Language Services, Workforce Optimization/Performance Mgmt, Self-Service Tools

BOOTH 613 - PTP collaborates with leading businesses to develop and implement customer experience technology solutions that transform how they engage their customers. By pairing decades of industry experience with a technology agnostic approach, PTP stays connected to an organizations business drivers while enabling a 360° view of the customer to increase loyalty and satisfaction across marketing, sales and service. PTP understands how to optimize technology and business processes to be a competitive advantage and breakdown silos to build customer connections through seamless, end-to-end, omni-channel communication.

Silver

ShoreTel

Booth Number: 609
Website: http://www.shoretel.com
Twitter: https://www.twitter.com/Shore
Product Categories: Cloud Solutions, Contact Center Resources, WebRTC

BOOTH 609 - ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. www.shoretel.com

Silver

Tata Communications Americas Ltd

Booth Number: 627
Website: http://www.tatacommunications.com/products-services/enterprises/unified-communications-and-collaboration/hosted-contact-centre
Twitter: https://twitter.com/tata_comm
LinkedIn: https://www.linkedin.com/company/tata-communication
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, CRM Solutions, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, Customer Satisfaction Surveys (NPS, VOC, etc), Long Distance Phone Service, Multichannel/Omnichannel Suites, Outsourcing, Phone/Data/Internet, Quality Monitoring & Coaching, Social Media / Chat / Mobile Support, Video Support, WebRTC, Workforce Optimization/Performance Mgmt

BOOTH 627 - Tata Communications is a leading provider of a New World of Communications. From our extensive UC portfolio we offer a Hosted Contact Center Solution - InstaCC Global. Our solution can be deployed anywhere in the world. It is underpinned by bundled applications such as Video calling, IVR, Omni-Channel, Workforce Management(WFM), recording and disaster recovery. The applications are woven together to provide a substantial cloud based solution that helps provide superior end-customer experience with easy management and reporting. Our solution includes carrier grade single SLA for physical transport, network, voice, data center and InstaCC Global applications.

8x8, Inc.

Booth Number: 733
Website: http://www.8x8.com
Twitter: https://twitter.com/8x8
LinkedIn: http://www.linkedin.com/company/8x8
Product Categories: Analytics Software / Customer Analytics, Cloud Solutions, Multichannel/Omnichannel Suites

BOOTH 733 - 8x8, Inc. is the global leader in enterprise cloud communications and has transformed more than 40,000 businesses in over 100 countries. 8x8's Enterprise Communications as-as-Service solutions deliver a powerful continuous communications experience from desktop to mobile, and enable companies of all sizes to solve critical business needs and modernize their communications with world-class phone service, contact center solutions, conferencing, collaboration and advanced business analytics. With corporate headquarters in Silicon Valley, 8x8 has built a global footprint with offices and data centers worldwide, including the U.S., U.K., Canada, Hong Kong and Australia.

AireContact
American Customer Care, Inc.

AireContact

Booth Number: 742
Website: http://www.airespring.com
Twitter: https://twitter.com/airecontact
LinkedIn: https://www.linkedin.com/company/airecontact
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel/Omnichannel Suites

BOOTH 742 - Award-winning AireContact cloud contact center enhances agent productivity and improves the customer experience. Built with Omni-channel capabilities, AireContact supports all interactions from phone to emails, chats, faxes, SMS, web call backs, and social media—all streamed into a multimedia blended queue. AireContact provides solutions for inbound, outbound, and blended contact centers. It comes with advanced features such as automatic call distribution (ACD), intelligent interactive voice response (IVR), predictive dialer, power dialing, preview dialing, dynamic scripting, skills-based routing, detailed reporting, and an interactive wallboard. Coaching features such as record, listen, whisper, and barge-in allow performance monitoring.

American Customer Care, Inc.

Booth Number: 832
Website: https://www.americancustomercare.com
Product Categories: Contact Center Resources, Outsourcing, Social Media / Chat / Mobile Support

BOOTH 832 - American Customer Care provides customer service that delivers on your brand promises. Our unique-to-you, fully integrated, Omnichannel solutions are designed and implemented to complement your brand strategy, replicate your culture, and enhance your customers' brand experiences. Whether you outsource your contact center needs completely, need overflow support, or find yourself in need of crisis support, American Customer Care is here to support you.

In-depth product/brand training, culture immersion, intelligent agents whose pride in your brand resonates throughout every interaction, Executive-level reporting--all these and more combine to elevate your customer service offerings to new heights.

Assima, Inc.
Bright Pattern

Assima, Inc.

Booth Number: 612
Website: http://www.assima.net
Product Categories: Cloud Solutions, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

BOOTH 612 - At Assima our mission is to optimize human capital, enhance system capabilities and improve business performance throughout the world. For over a decade, we have been helping organizations to: enhance customers’ experiences, centrally manage critical knowledge, reduce operational risks, reduce cost of training and operational mistakes, increase revenue and build organizational agility.

With the Assima Vimago solution you will be able to:

•Seamlessly implement changes across your business and operations
•Improve operational efficiencies
•Maximize and enhance the capabilities of existing systems
•Improve user performance and competence
•Evaluate your business effectiveness

www.assima.net
For more information, please call: (678)971-2001

Bright Pattern

Booth Number: 605
Website: http://brightpattern.com
Twitter: https://twitter.com/BrightPatternUS
LinkedIn: https://www.linkedin.com/company/2771550?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A2771550%2Cidx%3A2-1-2%2CtarId%3A1458661981130%2Ctas%3Abright%20pattern
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, CRM Solutions, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, Customer Satisfaction Surveys (NPS, VOC, etc), Long Distance Phone Service, Multichannel/Omnichannel Suites, Outsourcing, Quality Monitoring & Coaching, Social Media / Chat / Mobile Support, Training, on-site or virtual, Video Support, WebRTC, Workforce Optimization/Performance Mgmt, Self-Service Tools

BOOTH 605 - Bright Pattern bridges the growing expectations gap between enterprises and their increasingly more digitally connected customers. Based on an multichannel platform, architected from the ground up as a cloud-based service, Bright Pattern's contact center solution offers the right blend of enterprise grade functionality, reliability, and scalability not otherwise available in the industry. For more information, visit http://www.brightpattern.com

Broadband Dynamics
Calabrio, Inc.

Broadband Dynamics

Booth Number: 536
Website: http://www.broadbandynamics.com

BOOTH 536 -

Calabrio, Inc.

Booth Number: 843
Website: http://calabrio.com
Twitter: https://www.Twitter.com/calabrio
Product Categories: Analytics Software / Customer Analytics, Cloud Solutions, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

BOOTH 843 - Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through contact centers. The Calabrio ONE® software suite empowers everyone in an organization with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness driving growth and long-term corporate prosperity.

Calabrio solutions are built on a web-based architecture that positions the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio was named a “Leader” in the Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization.

CallMiner
CALLPROMISE

CallMiner

Booth Number: 533
Website: http://www.callminer.com
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, Cloud Solutions, Contact Center Resources, Employee Incentives/Reward Programs/Gamification, Phone/Data/Internet, Quality Monitoring & Coaching, Speech & Language Services, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

BOOTH 533 - CallMiner helps businesses and organizations improve agent performance and gather key business intelligence by
allowing them to automatically listen to every customer interaction. CallMiner’s software solutions can monitor
conversations in real-time or analyze them after completion, delivering actionable insights to contact center staff,
business analysts, and executives.

CALLPROMISE

Booth Number: 811
Website: http://www.callpromise.com
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Workforce Optimization/Performance Mgmt

BOOTH 811 - CALLPROMISE provides multi-channel virtual queueing services to call centers large and small. Offering a customer a callback instead of putting them on hold is not only good for customer experience, but also call center efficiency. Smoothing spikes in call volume increases service level stability and keeps staffing lean.
Visit Booth 811 for an animated presentation and to learn more.

Cambridge Sound Management
CEB

Cambridge Sound Management

Booth Number: 647
Website: http://www.cambridgesound.com
Product Categories: Contact Center Resources, Human Resource and/or Recruitment Tools, Self-Service Tools, Contact Center Hardware

BOOTH 647 - Cambridge Sound Management, Inc. (CSM) is the developer of Qt® Quiet Technology sound masking systems. CSM offers innovative, simple and intelligently designed solutions to the problems of privacy and acoustic distractions. Qt Quiet Technology combines exceptional audio performance, low impact installation, and affordability. Qt systems consume less power than a 40 watt light bulb per 180,000 square feet (16,723 m2) is GreenSpec listed and can contribute to your LEED Certification.

CEB

Booth Number: 845
Website: https://www.cebglobal.com
Twitter: https://twitter.com/CEB_News
LinkedIn: https://www.linkedin.com/company/ceb
Product Categories: Cloud Solutions, Human Resource and/or Recruitment Tools, Workforce Optimization/Performance Mgmt

BOOTH 845 - CEB is a best practice insight and technology company. We have a unique view into what matters—and what works—when driving corporate performance. With more than 30 years of experience working with top companies to share, analyze, and apply proven practices, we deliver innovative solutions that help you unlock your full potential.
Every year we equip over 20,000 senior leaders from more than 10,000 organizations across 110 countries with the intelligence they need to respond quickly to evolving business conditions. In doing so we help them more effectively manage their talent, customers and operations to exceed business objectives.

Certified Languages International
ComputerTalk Technology Inc.

Certified Languages International

Booth Number: 630
Website: http://www.certifiedlanguages.com
Twitter: https://www.twitter.com/CertLangIntl
LinkedIn: https://www.linkedin.com/company/certified-languages-international
Product Categories: Contact Center Resources, Speech & Language Services

BOOTH 630 - Certified Languages International (CLI) is a full-service language company specializing in over-the-phone interpreter and document translation services. With a growing list of over 200 languages, CLI is among the largest providers of its kind in the world, servicing North America and abroad. Our professional, U.S.-based interpreters are skilled in industry-specific terminology and available 24/7/365. CLI is committed to helping businesses increase revenues and maximize the value of their non-English speaking customer relationships, which we achieve by investing in innovative technology to deliver language services with unmatched efficiency and accuracy.

ComputerTalk Technology Inc.

Booth Number: 726
Twitter: https://twitter.com/iceComputerTalk
LinkedIn: https://www.linkedin.com/company/computer-talk-technology-inc
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites

BOOTH 726 - ComputerTalk is a global provider of enterprise-class Skype for Business native and PBX-agnostic contact center products, cloud hosting services, and custom application development. ComputerTalk helps organizations deliver excellent customer experiences across every communications channel.

Our solutions improve contact center productivity and integrate the contact center with the rest of the organization so companies can truly leverage their knowledge workers. Our contact center solution is an ACD and Speech IVR powered by an application designer tool. This tool empowers organizations to build custom applications that transform the way they interact with customers.

Connect First
Customer Contact Solutions

Connect First

Booth Number: 707
Website: http://www.connectfirst.com
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, CRM Solutions, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, Long Distance Phone Service, Outsourcing, Phone/Data/Internet, Quality Monitoring & Coaching, Speech & Language Services, Training, on-site or virtual, Video Support, WebRTC, Workforce Optimization/Performance Mgmt, Self-Service Tools

BOOTH 707 - Connect First Inc. was founded in 2004 and is a privately held company based in Boulder, Colorado. Geoff Mina and Richard Manulkin founded Connect First as a way to revolutionize the contact center industry around the primary mission of providing exceptional customer experiences. Those experiences are derived from a culture of integrity, passion, transparency and communication coupled with world-class, mature telecommunications software that is stable and effective. Today we have over 500 clients worldwide and boast a 97% customer retention rate and zero complaints three years in a row.

Customer Contact Solutions

Booth Number: 746
Website: http://www.ccscrm.com
Product Categories: CRM Solutions, Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel/Omnichannel Suites

BOOTH 746 -

DIOTEK Co., Ltd
Fonolo

DIOTEK Co., Ltd

Booth Number: 545
Website: http://www.diotek.co.kr
Product Categories: Speech & Language Services

BOOTH 545 - DIOTEK is a global provider of Human Computer Interaction (HCI) solutions based on state-of-the-art language processing technologies, such as TTS (Text To Speech), STT (Speech To Text), sound recognition, etc.
DioTTS can be applied to ARS and telebanking systems for financial institutions, public institutions and businesses, accommodating various service scenario changes and events.The natural quality of the sound is increasing the customer satisfaction.
DioSTT is generally applied to ARS in financial institutions, public institutions and businesses. A user can directly access the service they want via voice, which enhances user satisfaction.

Fonolo

Booth Number: 651
Website: http://www.fonolo.com
Twitter: https://twitter.com/fonolo
LinkedIn: https://www.linkedin.com/company/fonolo
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites, Phone/Data/Internet, Social Media / Chat / Mobile Support

BOOTH 651 - As the leading provider of cloud-based call-back solutions, Fonolo improves the call center experience by eliminating hold-time and providing sophisticated contact capabilities for online and mobile customers.

Fonolo's In-Call Rescue solution gives your customers the option to "press 1 to get a call-back from the next agent", while Web Rescue and Mobile Rescue power your website and mobile app with click-to-call-back capabilities.

Fonolo's cloud-based technology works with any call center infrastructure and has minimal impact on your existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.

More info: Fonolo.com or info@fonolo.com.

GamEffective
GLOBO

GamEffective

Booth Number: 743
Website: http://www.gameffective.com
Twitter: https://www.twitter.com/gameffective
LinkedIn: https://www.linkedin.com/company/gameffective
Product Categories: Employee Incentives/Reward Programs/Gamification, Workforce Optimization/Performance Mgmt

BOOTH 743 - GamEffective is a workforce performance gamification platform. We help companies set and manage personalized benchmarks for performance and learning, driving achievement with gamification. With GamEffective, managers set goals, desired behaviors or learning sequences, as well as next-best-action sequences. Employees use GamEffective to track their performance, see their next best action, get feedback, coaching or to learn. We are used by the world’s largest companies and contact centers, growing motivation, learning and engagement. By showing real time performance, GamEffective is like an activity tracker at work, combining the best of OKRs with real-time feedback and game mechanics.

GLOBO

Booth Number: 703
Website: http://www.helloglobo.com
Twitter: https://www.twitter.com/helloglobo
LinkedIn: http://www.linkedin.com/company/helloglobo
Product Categories: Analytics Software / Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, Multichannel/Omnichannel Suites, Outsourcing, Quality Monitoring & Coaching, Social Media / Chat / Mobile Support, Speech & Language Services, Video Support, Workforce Optimization/Performance Mgmt

BOOTH 703 - GLOBO combines cutting-edge technology with best-in-class linguists to deliver on-demand human translation services in 250+ languages including: on-demand telephone interpreting, video interpreting & email/chat translation, as well as onsite interpreting, translation, transcreation & localization. GLOBO’s simple language management platform, GLOBO HQ, makes it easy to manage, order and track language support all in one place. As the fastest growing language services provider in the US, GLOBO supports contact centers around the world, including 14 centers nationwide for the U.S. Department of Health & Human Services, Centers for Medicare & Medicaid and ACA federal health insurance exchanges.

GM Voices
HDI

GM Voices

Booth Number: 747
Website: http://www.gmvoices.com
Twitter: https://www.twitter.com/GMVoices
Product Categories: Contact Center Resources, Speech & Language Services, Video Support

BOOTH 747 - Since 1985, GM Voices has emerged as the worldwide leader in professionally-recorded voice prompts, language localization, persona development and Voice Branding solutions for global contact centers. Recording from a start-of-art production facility, GM Voices works with professional voice actors in over 100 languages and dialects, helping companies establish a natural-sounding Voice Brand that improves the customer experience anywhere in the world.

It’s easy to get started; just pick a voice and send a script. Ready-to-load audio files are delivered the day after the recording session in any format.

HDI

Booth Number: 531
Website: http://www.thinkhdi.com
Twitter: https://twitter.com/ThinkHDI
LinkedIn: https://www.linkedin.com/company/hdi
Product Categories: Contact Center Resources, Customer Satisfaction Surveys (NPS, VOC, etc), Quality Monitoring & Coaching, Social Media / Chat / Mobile Support, Training, on-site or virtual, Self-Service Tools

BOOTH 531 - Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the industry source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners.

HireIQ Solutions
IDology

HireIQ Solutions

Booth Number: 839
Website: http://www.hireiqinc.com
Twitter: https://twitter.com/HireIQinc
LinkedIn: https://www.linkedin.com/company/hireiq-solutions
Product Categories: Human Resource and/or Recruitment Tools, Workforce Optimization/Performance Mgmt

BOOTH 839 - HireIQ’s predictive talent analytics and multi-media digital interviewing solutions revolutionize talent acquisition for front-line customer service positions such as those in contact centers, retail stores, branch banking, quick-service restaurants, and hospitality. HireIQ’s products automate the early-stage screening process, systematically assess for critical job-related skills, and uses outcomes-based data to facilitate continuous performance validation.

HireIQ’s solutions enable companies to improve their hiring decisions, reduce time-to-fill, reduce recruiting costs, and increase talent performance and retention.

For further information, please visit www.hireiqinc.com. Follow us on Twitter @HireIQInc.

IDology

Booth Number: 724
Website: https://www.idology.com
Twitter: https://www.twitter.com/IDology
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources

BOOTH 724 - IDology provides real-time technology solutions that verify an individual’s identity and age in a consumer-not-present environment. Our solutions help contact centers drive revenue, decrease costs, prevent fraud and meet compliance. IDology offers a solution-driven approach to identity verification and fraud prevention allowing contact centers to verify identity with the least amount of friction. ExpectID, IDology’s innovative and on-demand technology platform, gives customers more control of the identity proofing process by providing the flexibility to make on demand configuration changes so customers can stay ahead of the fraud landscape and minimize risk. For more information, visit www.IDology.com.

Inflow Communications
injixo

Inflow Communications

Booth Number: 850
Website: https://www.inflowcommunications.com
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software

BOOTH 850 -A National Leader in ShoreTel Unified Communications and Contact Center Partner of the Year award winner. Supporting over 70 thousand endpoints globally, Inflow's approach is focused on speed of resolution, extraordinary customer support, and a heart for service.

injixo

Booth Number: 702
Website: http://www.injixo.com
Twitter: https://twitter.com/injixo
LinkedIn: https://www.linkedin.com/company/injixo
Product Categories: Cloud Solutions, Workforce Optimization/Performance Mgmt

BOOTH 702 - injixo offers feature-rich WFM which is easily accessed via a web browser and can be used without a lengthy start-up process. injixo supports the entire WFM cycle including forecasting, scheduling, intraday management, adherence monitoring, and reporting. injixo is offered at a remarkable price of $9 per user per month with zero set-up costs.
injixo is an online platform offering true cloud-based services to contact center professionals. It includes access to comprehensive workforce management (WFM) functionality on a Software-as-a-Service basis, participation in on-demand e-learning programs, and access to the collective insight of a community of fellow injixo users.

IntelePeer
Jabra

IntelePeer

Booth Number: 731
Website: http://www.intelepeer.com
Twitter: https://twitter.com/intelepeer
LinkedIn: https://www.linkedin.com/company/intelepeer
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Self-Service Tools

BOOTH 731 - IntelePeer is a leading provider of on-demand, cloud-based business communication solutions. Delivering high-quality HD voice, messaging and contact center solutions for enterprises and contact centers, IntelePeer’s CoreCloudTM SIP services and Atmosphere® platform delivers an unprecedented level of simplicity, analytics, savings and control. Designed to keep pace with rapidly evolving business needs, CoreCloud™ SIP combines the highest quality, reliability and security in easily deployed solutions. The Atmosphere® platform delivers cost effective, competitive-edge services including IVR, Virtual Automated Call Distribution (VACD), Virtual Predictive Dialer (VPD), Cloud Routing, and SMS/Email applications. For more information visit: www.intelepeer.com and follow on Twitter.

Jabra

Booth Number: 632
Website: http://www.jabra.com
Twitter: https://twitter.com/Jabra_US
LinkedIn: https://www.linkedin.com/company/4754
Product Categories: Phone/Data/Internet, Contact Center Hardware

BOOTH 632 - The success of your contact center relies on agents being clearly heard as well as efficiently and courteously communicating with your customers. You need headsets that will not only survive thousands of phone calls but will help reduce talk times and ensure less calls are kept on hold. Quite simply: Jabra delivers the best headsets for people who talk for a living. Our corded and wireless headsets are specially designed for contact and service center use and work flawlessly with all major platforms.

KnoahSoft
Language Services Associates

KnoahSoft

Booth Number: 530
Website: http://www.knoahsoft.com
Product Categories: Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

BOOTH 530 - KnoahSoft offers workforce optimization solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality at an affordable price. The Harmony™ suite is a secure web-based platform that is seamlessly integrated from end to end to give users the ultimate in flexibility, scalability, and ease of use. With the invaluable insight into multi-channel interactions gleaned from Harmony™, users can increase productivity, enhance customer satisfaction, improve workflow, and ensure compliance.

Language Services Associates

Booth Number: 846
Website: https://lsaweb.com
Twitter: https://twitter.com/LSAWeb
LinkedIn: https://www.linkedin.com/company/language-services-associates
Product Categories: Speech & Language Services

BOOTH 846 - Now Celebrating our 25th Anniversary! Our mission is to help people and companies survive and thrive in a global environment. Leading corporations across the globe depend on our language solutions to get the cultural support they need, while benefiting from the best customer service possible. We’re proud to fulfill the multicultural communication needs of more than 1,600 clients worldwide, in over 200 languages, across virtually every industry. Our language solutions include telephone interpreting, translation and localization, video remote interpreting, face-to-face interpreting, sign language interpreting and language assessments.

Loxysoft
Monet Software

Loxysoft

Booth Number: 704
Website: http://www.loxysoft.com
Product Categories: Workforce Optimization/Performance Mgmt

BOOTH 704 - Loxysoft is the provider of the workforce management system ProScheduler. ProScheduler is used by hundreds of call centers in North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities. ProScheduler is affordable and has a truly intuitive and graphic user interface, which makes it quick to implement and learn. ROI is generally made within 6-8 months. The powerful optimizing engine creates optimized schedules within minutes, which makes it easy to try different settings to analyze effects and measure costs before publishing the schedules to your workforce.

Monet Software

Booth Number: 643
Website: http://www.monetsoftware.com
Twitter: https://twitter.com/MonetSoftware
LinkedIn: https://www.linkedin.com/company/monet-software
Product Categories: Analytics Software / Customer Analytics, Cloud Solutions, Multichannel/Omnichannel Suites, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

BOTH 643 - Award-winning unified, cloud-based call center workforce optimization, management, call recording, speech/desktop analytics, quality and performance management.

NICE Systems Inc.
Noble Systems

NICE Systems Inc.

Booth Number: 701
Website: http://www.nice.com
Twitter: https://twitter.com/NICE_Systems
LinkedIn: https://www.linkedin.com/company/nice-systems
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Quality Monitoring & Coaching, Workforce Optimization/Performance Mgmt

BOOTH 701 - NICE Systems is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions.

Noble Systems

Booth Number: 842
Website: http://www.noblesys.com

BOOTH 842 - Noble Systems Corporation is a global leader in customer communications techonologies, providing innovative solutions for Unified Communications, Workforce Management, and Analytics. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of multichannel inbound, outbound and blended contact processing, strategy planning, and resource management tools for companies of all sizes. Our premise, cloud, and hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, regulatory compliance, interaction analytics, and workforce management.

OnBrand24
OpenSpan

OnBrand24

Booth Number: 603
Website: http://www.onbrand24.com
Product Categories: Contact Center Resources, Outsourcing

BOOTH 603 - A premier outsourced domestic call center services provider for 30+ years, OnBrand24 offers inbound and outbound expertise across B2B and B2C markets. Awarded the Gold Medal by TopTenREVIEWS in 2014 (Silver in 2013) and named to the Inc. 5000 list of the fastest growing private companies the last two years, we specialize in customer service, order processing, tier 1 help desk; lead generation, appointment setting, customer win-back and customer research. Locations: Beverly, MA, Portsmouth, NH and Savannah, GA. All representatives work on-site for quality assurance, knowledge sharing, work performance monitoring and productivity. Phone, email, live chat.

OpenSpan

Booth Number: 729
Website: http://www.openspan.com
Twitter: https://twitter.com/openspan
LinkedIn: https://linkedin.com/company/openspan
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, Workforce Optimization/Performance Mgmt

BOOTH 729 - OpenSpan (www.openspan.com) is an industry pioneer in robotics desktop automation, robotics process automation and workforce intelligence technologies that support transformation initiatives focused on driving revenue growth, customer lifetime value and operational efficiency. The company's solutions are optimizing billions of transactions within contact center, back office and critical process business units in organizations throughout the world. OpenSpan technology enables companies to leverage an iterative approach to improving processes, automating work and creating efficiencies that minimize costs and boost profits. For more information, visit www.openspan.com.

Optimal Phone Interpreters
Pipkins

Optimal Phone Interpreters

Booth Number: 625
Website: https://www.callopi.com
Product Categories: Speech & Language Services

BOOTH 625 - Optimal Phone Interpreters, a Stratus Video company, provides telephonic interpretation services in over 200 languages on a 24/7/365 basis. Our interpreters are professionals who have passed a thorough testing and training process. Our Quality assurance Department ensures on-going compliance with protocols. Our clients include call centers for various industries. Let us help you to provide all your callers regardless of the language they speak with the same level of customer service. Call us at 877-746-4674 for more information or to set up your account.

Pipkins

Booth Number: 831
Website: http://www.pipkins.com
Product Categories: Cloud Solutions, Workforce Optimization/Performance Mgmt

BOOTH 831 - Pipkins, Inc. (www.pipkins.com), founded in 1983 and headquartered in St. Louis, Missouri, is the leading supplier of workforce management software and services to the contact center industry, providing sophisticated forecasting, scheduling technology for the front and back office. For over thirty years, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with thirteen industry-first applications. Vantage Point, Pipkins’ premier product, is the most accurate forecasting and scheduling tool on the market. Pipkins’ systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.

PSS Eckoh
Radial

PSS Eckoh

Booth Number: 644
Website: http://www.psshelp.com
Product Categories: Agent Desktop Software, Contact Center Resources, Self-Service Tools

PSS Eckoh are the experts in making contact centers convenient and secure for consumers to use. By implementing the most effective technologies, contact centers will deliver class-leading user experiences that deliver maximum consumer satisfaction.

We specialize in PCI DSS compliant payment products for contact centers protecting voice, web and mobile card not present payments.

We make the multi-channel contact center experience a satisfying reality for customers and their consumers.

Our unique 3rd party support service is for any platform regardless of the manufacturer, it significantly reduces operational costs as well as providing a much better service than the manufacturer.

Radial

Booth Number: 810
Website: http://www.radial.com

BOOTH 810 - Radial is the leader in omnichannel commerce technology and operations, enabling brands and retailers to profitably exceed retail customer expectations. Radial’s technical, powerful omnichannel solutions connect supply and demand through efficient fulfillment and transportation options, intelligent fraud, payments, and tax systems and personalized customer care services.

Hundreds of retailers and brands confidently partner with Radial to simplify their post-click commerce and improve their customer experiences. Radial brings flexibility and scalability to their supply chains and optimizes how, when and where orders go from desire to delivery. Learn how we work with you at www.radial.com.

RingCentral, Inc.
SHAKER

RingCentral, Inc.

Booth Number: 809
Website: https://www.ringcentral.com

BOOTH 809 -

SHAKER

Booth Number: 708
Website: http://www.shakercg.com
Twitter: https://www.twitter.com/virtualjoe
LinkedIn: https://www.linkedin.com/company/shaker-consulting-group
Product Categories: Human Resource and/or Recruitment Tools

BOOTH 708 - SHAKER's Virtual Job Tryout® (VJT) technology enables recruiters to combine the best of predictive analytics and human judgment. Recruiters identify best-fit candidates with more precision, increase new-hire retention, and improve quality of hire. Virtual Job Tryout technology delivers pre-employment assessments as day-in-the-life experiences that educate and engage while obtaining a work sample that predicts job fit and competencies critical for success. Virtual Job Tryout technology is available in standard as well as custom configurations. It has been deployed in most industries for entry-level to mid-management positions. More information can be found at www.shakercg.com



www.shakercg.com
216.292.0202
info@shakercg.com

SourceAmerica
SPi Global

SourceAmerica

Booth Number: 534
Website: https://www.sourceamerica.org
Twitter: https://www.twitter.com/SourceAmericaUS
LinkedIn: https://www.linkedin.com/company/SourceAmerica
Product Categories: Contact Center Resources

BOOTH 534 - SourceAmerica® is a national nonprofit that creates job opportunities for a skilled and dedicated workforce: people with significant disabilities. We are the vital link between this exceptional workforce, the network of community-based nonprofits, and the Federal Government and commercial companies that need the products and services they provide. SourceAmerica is an AbilityOne® authorized enterprise.

SPi Global

Booth Number: 645
Website: http://www.spi-global.com
Twitter: https://twitter.com/spiglobal
Product Categories: Multichannel/Omnichannel Suites, Outsourcing

BOOTH 645 - SPi Global is a leading technology-enabled Business Process Outsourcing solutions provider for the design, enrichment and management of digital content and customer relationship. We have more than 22,000 dedicated professionals across the United States, Netherlands, Philippines, India, Vietnam, China, Australia and Nicaragua.

SWPP
Teleopti Inc.

SWPP

Booth Number: 544
Website: http://www.swpp.org
Product Categories: Quality Monitoring & Coaching, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

BOOTH 544 - The Society of Workforce Planning Professionals (SWPP) is a global organization devoted to facilitating education and networking opportunities among workforce planners.

SWPP provides its membership with a variety of services, including:
Member-only access to certain areas of the SWPP website; E-mail Tip of the Week; Quarterly newsletters with articles written by industry experts; Regional networking meetings (SWPP Meets); Access to quarterly web seminars; Discount to attend educational web seminars; Online forums; Job Posting Board; $100 discount on CWPP certification; $250 discount to the SWPP Annual Conference

For more information, visit our website at www.swpp.org.

Teleopti Inc.

Booth Number: 540
Website: http://www.teleopti.com
Twitter: https://twitter.com/Teleopti
Product Categories: Workforce Optimization/Performance Mgmt

BOOTH 540 - Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling.

Tethr
VoiceBase

Tethr

Booth Number: 828
Website: http://www.tethr.io
Twitter: https://twitter.com/Tethr_io
LinkedIn: https://www.linkedin.com/company/collabip
Product Categories: Analytics Software / Customer Analytics, CRM Solutions, Contact Center Resources, Customer Satisfaction Surveys (NPS, VOC, etc), Phone/Data/Internet, Speech & Language Services

BOOTH 828 - Tethr is the first Communications Intelligence Platform that gives businesses searchable insights from every phone conversation with customers. Using machine learning and real-time transcription, Tethr identifies conversion and loyalty insights, sharing them with your favorite CRM and BI tools.

VoiceBase

Booth Number: 538
Website: http://www.voicebase.com
Twitter: https://twitter.com/VoiceBase
LinkedIn: https://www.linkedin.com/company/voicebase-inc-
Product Categories: Analytics Software / Customer Analytics, Quality Monitoring & Coaching, Speech & Language Services

BOOTH 538 - VoiceBase provides easy-to-use APIs that automatically transcribe audio and video, extract relevant keywords and topics and power predictive analytics such as 'hot lead' detection, PCI redaction, and positive/negative comments. VoiceBase detects events that matter to your business through proprietary machine learning and data mining techniques. We process millions of recordings every month that enable users to search into the timeline of a recording. VoiceBase customers include contact centers, conferencing service providers, video and education platforms, telecom providers and Fortune 500 companies. VoiceBase is privately held and is based in San Francisco, California.

World Connection
Zendesk

World Connection

Booth Number: 750
Website: http://www.wconnection.net
Product Categories: Outsourcing, Social Media / Chat / Mobile Support, Video Support

BOOTH 750 - World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in being a true extension of your company and brand, and focus not only on achieving metrics and maintaining high levels of service, but also on achieving your long-term business goals.

Zendesk

Booth Number: 827
Website: http://www.zendesk.com
Twitter: https://www.twitter.com/zendesk
LinkedIn: https://www.linkedin.com/company/zendesk
Product Categories: Cloud Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), Multichannel/Omnichannel Suites

BOOTH 827 - Zendesk is a cloud-based customer service platform. It is designed to be easy to use, easy to customize, and easy to scale. Our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easy, personal and productive. Today more than 50,000 companies use Zendesk to provide service to more than 300 million people worldwide.

“We have worked with ICMI in the past and had good experiences. [The conference] delivered more than I expected and was so relevant for me and my current position. This was the first conference I have attended since becoming the supervisor of our contact center and it gave me an awesome opportunity to network with people, to learn how people become successful at this job and to see what is available.”

Kelli Detty, Contact Center Supervisor, LES

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