Tata Communications Americas Ltd
Booth Number: 627
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, CRM Solutions, Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Contact Center Resources, Customer Satisfaction Surveys (NPS, VOC, etc), Long Distance Phone Service, Multichannel/Omnichannel Suites, Outsourcing, Phone/Data/Internet, Quality Monitoring & Coaching, Social Media / Chat / Mobile Support, Video Support, WebRTC, Workforce Optimization/Performance Mgmt
BOOTH 627 - Tata Communications is a leading provider of a New World of Communications. From our extensive UC portfolio we offer a Hosted Contact Center Solution - InstaCC Global. Our solution can be deployed anywhere in the world. It is underpinned by bundled applications such as Video calling, IVR, Omni-Channel, Workforce Management(WFM), recording and disaster recovery. The applications are woven together to provide a substantial cloud based solution that helps provide superior end-customer experience with easy management and reporting. Our solution includes carrier grade single SLA for physical transport, network, voice, data center and InstaCC Global applications.