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Exhibitors

You are viewing 2017 program information.
Please check back in mid-December for our 2018 schedule.

EXHIBIT HALL HOURS
Monday, May 21, 5:00PM-7:00PM
Tuesday, May 22, 10:00AM-2:00PM
Wednesday, May 23, 10:00AM-1:30PM

Conference Host

ICMI

Booth Number: 321,327
Website: http://www.icmi.com/

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

Conference Host

zzzTESTzzz

Diamond

Genesys

Booth Number: 421
Website: https://www.genesys.com

Genesys¬ powers 25 billion of the worldÍs best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.https://www.twitter.com/Genesys

Diamond

Salesforce

Booth Number: 313
Website: https://www.salesforce.com/

Service Cloud, the world’s #1 intelligent customer service platform, enables companies to transform the customer experience with smart customer service conversations across every channel. Whether engaging customers via messaging, video, communities, web chat, in-app, email, phone or even communicating directly with connected products, Service Cloud helps leading brands use service as a competitive advantage by delivering personalized, connected customer service experiences across every channel. Companies that have deployed Service Cloud have seen an average 22 percent decrease in support costs and 28 percent increase in agent productivity according to a third-party research report sponsored by Salesforce.

Platinum

Talkdesk

Booth Number: 415
Website: https://www.talkdesk.com

Talkdesk is a next-generation, cloud-based contact center software that helps deliver delightful customer service. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones, hardware or downloads. TalkdeskÍs web-based interface provides robust, enterprise-level contact center functionality with advanced features, comprehensive reporting and seamless out-of-the-box integrations with 25+ business tools, including Salesforce, Zendesk, Desk.com and Slack. Talkdesk empowers contact center managers to make data-driven decisions based on comprehensive information and contact center agents to have personalized, effective conversations with customers. https://www.talkdesk.com

Gold

NICE inContact

Booth Number: 515
Website: https://www.incontact.com

NICE inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. NICE inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.

Gold

Pegasystems

Booth Number: 501
Website: https://www.pega.com

Using AI-powered Workforce Intelligence and Robotic Automation, Pega Customer Service leverages real-time and historical insights to optimize your agent workforce for improved productivity, retention, and customer experience. Visit us at www.pega.com/service.

Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software – built on its unified Pega® Platform – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 30-year history, Pega has delivered award-winning capabilities in CRM, powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results.

Gold

Serenova

Booth Number: 521
Website: http://www.serenova.com

Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. The world’s most passionate, customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage. Headquartered in Austin, Texas, Serenova has operations in California, Canada, the United Kingdom and Australia. Learn more at www.serenova.com.

Silver

8x8

Booth Number: 529
Website: https://www.8x8.com

8x8 is the world’s first Communications Cloud that easily and seamlessly connects employees, customers and applications to improve business performance for enterprises large and small, global and local. The 8x8 Communications Cloud™ replaces costly and complex legacy products with a simple, integrated solution that eliminates information silos to expose, vital, real-time intelligence. 8x8 combines unified communications and team collaboration interoperability, contact center, and analytics in a single, open and real-time platform to help companies improve productivity and overall customer experience.

Silver

Aspect

Booth Number: 612
Website: https://www.aspect.com

With software used by millions of agents every year and supporting billions of consumer interactions around the world, Aspect’s mission is to profoundly simplify and significantly improve customer engagement. Our solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. The native cloud customer self-service, contact center interaction management and workforce optimization capabilities are combined with next generation components while leveraging Aspect’s breadth and depth of proven technology. The robust, intuitive and beautifully-designed software, delivered via our cloud, private cloud and on-premises, provides everything needed to delight consumers and employees alike. For more information, visit www.aspect.com. Follow Aspect on Twitter at @AspectSoftware. Read our blogs at http://blogs.aspect.com.

Silver

Bold360

Booth Number: 535
Website: https://www.logmeininc.com/

Bold360 is an intelligent customer engagement solution that provides businesses with actionable customer insights to efficiently deliver richer and more personalized experiences in real time. Bold360 provides the digital channels and tools needed to engage and support consumers as they seamlessly move across self-service and agent-assisted channels like chat, email, messaging and social, while presenting agents with the full context of those interactions through a single pane of glass. Bold360 improves contact center efficiencies and delivers better customer experiences that build loyalty, advocacy and grow share of wallet. For more information, visit www.bold360.com.

Silver

Cisco

Booth Number: 300
Website: https://www.cisco.com

Cisco Customer Care solutions empower business to deliver a connected digital experience, enabling companies to deliver contextual, continuous and capability-rich journey’s to customers, across time and channels. These solutions combine traditional contact center technology with critical additions in social media, network-based multimedia capture and recording, new agent desktop paradigms, and video solutions enabling organizations to seamlessly engage with their customers throughout the entire journey for positive business outcomes.

Silver

Five9

Booth Number: 617
Website: https://www.five9.com

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that it reliable, secure, compliant and scalable which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Silver

ServiceNow

Booth Number: 308
Website: https://www.servicenow.com/

About ServiceNow in Customer Service Management
Your customers and partners demand fast and effective service, but disconnected systems and processes hold your customer service teams back. With the ServiceNow System of ActionTM you can replace these disconnected work patterns of the past with intelligent workflows of the future. As part of the System of Action, ServiceNow Customer Service Management allows your teams to focus on improving customer satisfaction while reducing costs. Now, you can deliver an effortless customer and agent experience, connect teams to fix issues, and proactively prevent calls.
Learn more about ServiceNow in Customer Service Management at www.servicenow.com/csm

Silver

West

Booth Number: 435
Website: https://www.west.com

Enterprise communications technology faces the constant challenges of complexity and obsolescence. At West, we are dedicated to delivering evergreen cloud contact center solutions with robust capabilities. Reliability, scalability, and flexibility are the foundational elements of the contact center solutions we provide to our clients every day. If customer service means as much to you as it does to us, then you can trust West contact center solutions to help you drive stronger, more meaningful connections.

AmplifAI Solutions, Inc.

Booth Number: 620
Website: https://amplifai.com

Brand Protect Plus LLC

Booth Number: 634
Website: http://brandprotectplus.com/

Calabrio, Inc.

Booth Number: 500
Website: https://www.calabrio.com

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. Calabrio is a unified suite including call recording, quality management, workforce management and voice-of-the-customer analytics that records, captures and analyzes customer engagement center interactions to improve the customer experience and drive top-line business growth. The suite can be deployed in the cloud, on-premises or via hybrid. Find more at http://calabrio.com/ and follow @Calabrio on Twitter.

CallMiner

Booth Number: 616
Website: https://www.callminer.com

CallMiner helps businesses and organizations improve agent performance and gather key business intelligence by allowing them to automatically listen to every customer interaction. CallMiner’s software solutions can monitor conversations in real-time or analyze them after completion, delivering actionable insights to contact center staff, business analysts, and executives.

Certified Languages Intl

Booth Number: 304
Website: https://www.certifiedlanguages.com

Certified Languages International (CLI) is a full-service language company specializing in remote interpreter and document translation services. With a growing list of over 225 languages, CLI is among the largest providers of its kind in the world, servicing North America and abroad. Our professional interpreters are skilled in industry-specific terminology and available 24/7/365. CLI is committed to helping businesses increase revenues and maximize the value of their non-English speaking customer relationships, which we achieve by investing in innovative technology to deliver language services with unmatched efficiency and accuracy.

Employment Technologies
Fonolo
Fusion
GamEffective

Employment Technologies

Booth Number: 624
Website: https://employmenttechnologies.com

Employment Technologies is the world leader in simulation software for employment testing and talent prediction. Our award-winning EASy Simulations® are proven to increase hiring accuracy, reduce hiring time and costs, accelerate employee performance, and reduce turnover. We offer complete HR solutions for key contact center jobs, including customer service, sales, collections, e-reps, team leaders, and more.

Discover how EASy Simulations can boost employee performance and transform your contact center. Call 888.332.0649 or click here to learn more.

Fonolo

Booth Number: 627
Website: https://www.fonolo.com

As the leading provider of cloud-based call-back solutions, Fonolo eliminates hold time and improves the way call centers interact with their customers on the web, mobile or by phone.

Fonolo's In-Call Rescue solution gives your customers the option to "press 1 to get a call-back from the next agent", while Web Rescue and Mobile Rescue power your website and mobile app with click-to-call-back capabilities.

Fonolo's cloud-based technology works with any call center infrastructure and has minimal impact on your existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.

More info: Fonolo.com or info@fonolo.com.

Fusion

Booth Number: 635
Website: https://www.fusionconnect.com

Fusion’s powerful Contact360 provides an enterprise-class cloud contact center solution for businesses of every size and requirement. The solution’s intelligence resides securely in the cloud, removing end of life concerns and protecting technology investments with advanced system integration and a clear and secure path to the cloud. Fusion’s enterprise contact center solution provides a full 360 degree view of everything a business needs to connect and communicate with customers more effectively than ever before, converging access and network with advanced features and functionality for a complete single source solution.

GamEffective

Booth Number: 542
Website: http://www.gameffective.com/

GamEffective is a leading workforce performance management company, helping companies engage employees to improve performance, motivation and learning. GamEffective supercharges performance and learning through personalized gamification, goal setting and real time feedback. The GamEffective platform can easily integrate with existing enterprise applications, providing a deep and effective gamification solution that significantly improves performance and is easily integrated into existing systems. GamEffective’s innovative gamification workforce performance platform is used by leading multinationals; the company is a 2016 Gartner Cool Vendor in Human Capital Management.

GeoFluent by Lionbridge
Gladly
GLOBO
HDI

GeoFluent by Lionbridge

Booth Number: 611
Website: https://www.lionbridge.com

GeoFluent is a real-time translation solution that allows contact centers and BPOs to multilingual-enable their voice and existing chat, helpdesk, email and other communications platforms. This allows your existing agents to communicate with any customer, regardless of the language either speaks, increasing customer satisfaction, loyalty and revenue. With pre-built integrations to Jive, Live Agent, Live Person, Lithium, Moxie, Outlook, Verint, Zendesk and other leading contact center platforms, there is no IT involvement required to add the second-generation multilingual functionality nor changes to how customers or agents already communicate. Learn more at www.geofluent.com.

Gladly

Booth Number: 324
Website: https://www.gladly.com

Gladly is reinventing customer service. We believe that customer loyalty starts with conversations that make customers feel known and cared for. That’s why we built a platform that puts customers and conversations at the center. Our modern, simple messaging interface allows agents and managers to see the entire lifetime of customer conversations, across all channels, in a single place. Gladly also understands and helps manage the complexities of 21st century customer service - including routing and SLAs, as well as provides the voice of your customer through real time analytics on the topics of all your conversations. Let’s talk.

GLOBO

Booth Number: 445
Website: https://helloglobo.com

GLOBO is a B2B communication platform provider, specializing in translation and interpretation technology, services, data and insights. GLOBO serves clients across industries, including healthcare, insurance, banking, life sciences, and gaming and tech, as well as federal and state government agencies. GLOBO’s cloud-based technology, GLOBO HQ™, is a centralized platform for every language need, including interpreting, translation and transcreation services. For more information, visit www.helloglobo.com.

HDI

Booth Number: 335
Website: http://www.hdiconference.com/

Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the industry source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners.

injixo
iQventures
Jabra
Lessonly

injixo

Booth Number: 513
Website: https://www.injixo.com

For any contact center, injixo is a powerful and easy-to-use cloud workforce management application for forecasting, scheduling and intraday management. Our clients do more business and create happier customers while lowering costs and reducing effort around staffing their labor in the contact center. The pay-as-you-grow model allows flexibility at a remarkable price of $9 per user per month.

As one of the earliest adopters of cloud services for the contact center industry, we radically changed our business model and we were one of the first to offer workforce management as a "Software as a Service" under the brand "injixo".

Our parent company is InVision AG, in 1995 InVision started offering workforce management software. By 1997 our focus was completely on the contact center industry. By 1999, InVision had already set up subsidiaries in 11 offices around the world.

iQventures

Booth Number: 306
Website: http://www.iqventures.com/

SpeechiQ leverages the power of IBM Watson to deliver the most advanced, user-friendly speech analytics and quality management tool on the market, providing organizations the opportunity to improve the customer experience. Delivering a simplified and customizable call evaluation workflow (both automated and manual) complete with extensive call analytics ensures maximum efficiency. The easy-to-use interface enables quick call searches utilizing filters and keyword lists. Leveraging our cloud deployment model ensures maximum flexibility while controlling operating costs. With unlimited storage at no additional cost for any defined length of time, your compliance and budgetary needs are protected.

Jabra

Booth Number: 429
Website: http://www.jabra.com/

Jabra is a leading global manufacturer of audio solutions committed to engineering best-in-class communications and sound devices that enhance concentration, conversation and collaboration in the modern-day workplace

Lessonly

Booth Number: 621
Website: http://www.lessonly.com

Lessonly is modern team learning software used by over 750,000 learners at more than 400 companies to translate important work knowledge into Lessons that accelerate productivity. Sales teams across the world use Lessonly to reinforce best practices, accelerate rep performance, and close more deals. Support teams across the world use Lessonly to serve customers faster, drive consistent support, and elevate the customer experience. Learn more at Lessonly.com.

Loxysoft
Mitel
Monet Software
OnBrand24

Loxysoft

Booth Number: 436
Website: https://www.loxysoft.se/en

Loxysoft is the provider of the workforce management system ProScheduler. ProScheduler is used by hundreds of call centers in North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities. ProScheduler is affordable and has a truly intuitive and graphic user interface, which makes it quick to implement and learn. ROI is generally made within 6-8 months. The powerful optimizing engine creates optimized schedules within minutes, which makes it easy to try different settings to analyze effects and measure costs before publishing the schedules to your workforce.

Mitel

Booth Number: 540
Website: https://www.shoretel.com

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 60 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.

Monet Software

Booth Number: 434
Website: http://www.monetsoftware.com/

Monet Software is a global provider of workforce optimization solutions for contact centers of all sizes. Our cloud-based solution helps customers see results within weeks, and avoid large upfront investments of expensive hardware and software implementation projects--while meeting service levels, delivering high-quality service and controlling payroll costs. Affordable low monthly subscription; scalable server power is provided as you need it; low risk--you can cancel if you are not satisfied.

OnBrand24

Booth Number: 525
Website: https://www.onbrand24.com

A premier outsourced domestic call center services provider for 30+ years, OnBrand24 offers inbound and outbound expertise across B2B and B2C markets. Awarded the Gold Medal by TopTenREVIEWS in 2014 (Silver in 2013) and named to the Inc. 5000 list of the fastest growing private companies the last two years, we specialize in customer service, order processing, tier 1 help desk; lead generation, appointment setting, customer win-back and customer research. Locations: Beverly, MA, Portsmouth, NH and Savannah, GA. All representatives work on-site for quality assurance, knowledge sharing, work performance monitoring and productivity. Phone, email, live chat.

Pipkins

Booth Number: 601
Website: http://www.pipkins.com/

Pipkins, Inc. (www.pipkins.com), a privately-held American-owned company founded in 1983 and headquartered in St. Louis, Missouri, is the leading supplier of workforce management software and services to the contact center industry, providing sophisticated forecasting, scheduling technology for the front and back office. For more than thirty years, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with thirteen industry-first applications. Vantage Point, Pipkins premier product, is the accurate workforce management solution. Pipkins systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.

Sennheiser

Booth Number: 441
Website: https://en-us.sennheiser.com

Sennheiser is the world's leading manufacturer of headphones, microphones and wireless transmission systems. SennheiserÍs Enterprise Solution division is specialized in the development of wireless headsets, wired headsets, speakerphones and conferencing systems for all aspects of your business needs.
We obtain certifications, test our products and develop long-term relationships with the leading global Unified Communications providers. You can count on an easy-to-install integrated solution that delivers a smooth and productive user experience.

Softcom Technologies

Booth Number: 609
Website: http://softcomcorp.com/

Spectrum Corporation

Booth Number: 310
Website: http://www.specorp.com/

Spectrum Corporation has consistently been an innovative leader offering a “total solution” that maximizes performance and increases efficiency in companies worldwide, including many Fortune 500 companies.

Spectrum Corporation is a leader in Unified Contact Center Reporting (UCCR). UCCR is a process of extracting real-time and historical data from contact center applications, transforming that raw data into information and publishing that information in usable reports for all levels of the contact center. The reports are seen on dashboards, LCD screens, desktops, wallboards, web based reports, email and smartphones.

Spectrum’s strength in the UCCR process lies in the ability to extract and collect the raw data using one of six different methods. This unique strength is what puts Spectrum ahead of others in the contact center reporting arena.

TalentKeepers
TASKE Technology
Teleopti, Inc.
UJET

TalentKeepers

Booth Number: 600
Website: http://www.talentkeepers.com

TalentKeepers® is celebrating 17 years of providing award-winning employee engagement and retention solutions to help companies around the globe increase their performance. We’re a recognized leader in innovative onboarding tools, employee engagement surveys that drive growth and accountability, HRCI and SHRM certified training for HR professionals, unique eLearning leadership programs, teambuilding tools, and much more. Twice we have won HR Executive Magazine’s Product of the Year award. Our newly published book "Talent Keepers: How to Engage and Retain Great People," puts a new spin on a systematic approach to employee engagement and retention by providing precise tactics that have achieved proven results. Plus, it includes powerful methods of engaging employees beginning the moment they are hired. Re energize your efforts and expect more from your engagement and retention partner. Contact us today at solutions@talentkeepers.com.

TASKE Technology

Booth Number: 301
Website: http://www.taske.com/

TASKE contact center reporting software provides up-to-the-second real-time views of all callers waiting for or speaking with agents, historical reporting on inbound, outbound and internal call activity as well as call search with cradle-to-grave view. Improve contact center service levels and enhance customer retention strategies with TASKE.

Teleopti, Inc.

Booth Number: 326
Website: https://www.teleopti.com

Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling.

UJET

Booth Number: 401
Website: https://ujet.co

UJET Inc. provides a revolutionary customer interaction platform and brings joy to customer support by helping companies resolve problems faster. UJET offers a holistic platform for voice and chat channels that customers can reach via in-app, in-web, or in-1800 routes, making support your competitive advantage. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple platform to take the frustration out of customer support and in turn provide a sleek, modern smartphone-era experience. We are backed by leading investors including Kleiner Perkins, DCM Ventures, Comerica, Resolute, and Relay Ventures. For more information, visit us at http://www.ujet.co.

Upstream Works Software Ltd.
Voiance Language Services
Voice Teleservices
World Connection

Upstream Works Software Ltd.

Booth Number: 302
Website: https://www.upstreamworks.com

Upstream Works provides best-in-class Omnichannel Contact Center software to increase agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with management simplicity and desktop elegance. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience.

Voiance Language Services

Booth Number: 400
Website: https://www.voiance.com

Voiance, a division of CyraCom, is the leading provider of interpreting services to Fortune 500 companies, government agencies, and contact centers. Whether by phone, video, mobile app, or written text, Voiance’s language interpretation services improve customer and employee satisfaction for thousands of organizations across the Unties States. Offering hundreds of languages and operating 24/7, the Company’s interpreters are accessible within seconds after selecting a language.

Voice Teleservices

Booth Number: 332
Website: https://www.voiceteleservices.com

Voice Teleservices is a domestic outsource call center that offers inbound and outbound customer engagement services. Leading brands including Red Robin, Bruegger’s Bagels, Xerox, and Snap-On Tools have trusted Voice Teleservices to serve their customers’ sales and service needs. Our mission is to serve as the actual “voice” of your brand while also sharing actionable “voice of the customer” insights to help clients drive continual improvement in their overall customer engagement strategies. The value of our work is measured in the positive ROI we deliver for our clients’ sales results and customer service experiences that build brand loyalty.

World Connection

Booth Number: 628
Website: https://www.wconnection.net

World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in being a true extension of your company and brand, and focus not only on achieving metrics and maintaining high levels of service, but also on achieving your long-term business goals.

Conference Host

ICMI

Booth Number: 321,327
Website: http://www.icmi.com/

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

Conference Host

zzzTESTzzz

Diamond

Genesys

Booth Number: 421
Website: https://www.genesys.com

Genesys¬ powers 25 billion of the worldÍs best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.https://www.twitter.com/Genesys

Diamond

Salesforce

Booth Number: 313
Website: https://www.salesforce.com/

Service Cloud, the world’s #1 intelligent customer service platform, enables companies to transform the customer experience with smart customer service conversations across every channel. Whether engaging customers via messaging, video, communities, web chat, in-app, email, phone or even communicating directly with connected products, Service Cloud helps leading brands use service as a competitive advantage by delivering personalized, connected customer service experiences across every channel. Companies that have deployed Service Cloud have seen an average 22 percent decrease in support costs and 28 percent increase in agent productivity according to a third-party research report sponsored by Salesforce.

Platinum

Talkdesk

Booth Number: 415
Website: https://www.talkdesk.com

Talkdesk is a next-generation, cloud-based contact center software that helps deliver delightful customer service. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones, hardware or downloads. TalkdeskÍs web-based interface provides robust, enterprise-level contact center functionality with advanced features, comprehensive reporting and seamless out-of-the-box integrations with 25+ business tools, including Salesforce, Zendesk, Desk.com and Slack. Talkdesk empowers contact center managers to make data-driven decisions based on comprehensive information and contact center agents to have personalized, effective conversations with customers. https://www.talkdesk.com

Gold

NICE inContact

Booth Number: 515
Website: https://www.incontact.com

NICE inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. NICE inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.

Gold

Pegasystems

Booth Number: 501
Website: https://www.pega.com

Using AI-powered Workforce Intelligence and Robotic Automation, Pega Customer Service leverages real-time and historical insights to optimize your agent workforce for improved productivity, retention, and customer experience. Visit us at www.pega.com/service.

Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software – built on its unified Pega® Platform – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 30-year history, Pega has delivered award-winning capabilities in CRM, powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results.

Gold

Serenova

Booth Number: 521
Website: http://www.serenova.com

Serenova simplifies every aspect of the customer experience, from front office to back, to make life easier for you, your customers and your employees. The world’s most passionate, customer-focused brands achieve brighter interactions, deeper insights, and more meaningful outcomes with Serenova’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform, CxEngage. Headquartered in Austin, Texas, Serenova has operations in California, Canada, the United Kingdom and Australia. Learn more at www.serenova.com.

Silver

8x8

Booth Number: 529
Website: https://www.8x8.com

8x8 is the world’s first Communications Cloud that easily and seamlessly connects employees, customers and applications to improve business performance for enterprises large and small, global and local. The 8x8 Communications Cloud™ replaces costly and complex legacy products with a simple, integrated solution that eliminates information silos to expose, vital, real-time intelligence. 8x8 combines unified communications and team collaboration interoperability, contact center, and analytics in a single, open and real-time platform to help companies improve productivity and overall customer experience.

Silver

Aspect

Booth Number: 612
Website: https://www.aspect.com

With software used by millions of agents every year and supporting billions of consumer interactions around the world, Aspect’s mission is to profoundly simplify and significantly improve customer engagement. Our solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. The native cloud customer self-service, contact center interaction management and workforce optimization capabilities are combined with next generation components while leveraging Aspect’s breadth and depth of proven technology. The robust, intuitive and beautifully-designed software, delivered via our cloud, private cloud and on-premises, provides everything needed to delight consumers and employees alike. For more information, visit www.aspect.com. Follow Aspect on Twitter at @AspectSoftware. Read our blogs at http://blogs.aspect.com.

Silver

Bold360

Booth Number: 535
Website: https://www.logmeininc.com/

Bold360 is an intelligent customer engagement solution that provides businesses with actionable customer insights to efficiently deliver richer and more personalized experiences in real time. Bold360 provides the digital channels and tools needed to engage and support consumers as they seamlessly move across self-service and agent-assisted channels like chat, email, messaging and social, while presenting agents with the full context of those interactions through a single pane of glass. Bold360 improves contact center efficiencies and delivers better customer experiences that build loyalty, advocacy and grow share of wallet. For more information, visit www.bold360.com.

Silver

Cisco

Booth Number: 300
Website: https://www.cisco.com

Cisco Customer Care solutions empower business to deliver a connected digital experience, enabling companies to deliver contextual, continuous and capability-rich journey’s to customers, across time and channels. These solutions combine traditional contact center technology with critical additions in social media, network-based multimedia capture and recording, new agent desktop paradigms, and video solutions enabling organizations to seamlessly engage with their customers throughout the entire journey for positive business outcomes.

Silver

Five9

Booth Number: 617
Website: https://www.five9.com

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that it reliable, secure, compliant and scalable which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Silver

ServiceNow

Booth Number: 308
Website: https://www.servicenow.com/

About ServiceNow in Customer Service Management
Your customers and partners demand fast and effective service, but disconnected systems and processes hold your customer service teams back. With the ServiceNow System of ActionTM you can replace these disconnected work patterns of the past with intelligent workflows of the future. As part of the System of Action, ServiceNow Customer Service Management allows your teams to focus on improving customer satisfaction while reducing costs. Now, you can deliver an effortless customer and agent experience, connect teams to fix issues, and proactively prevent calls.
Learn more about ServiceNow in Customer Service Management at www.servicenow.com/csm

Silver

West

Booth Number: 435
Website: https://www.west.com

Enterprise communications technology faces the constant challenges of complexity and obsolescence. At West, we are dedicated to delivering evergreen cloud contact center solutions with robust capabilities. Reliability, scalability, and flexibility are the foundational elements of the contact center solutions we provide to our clients every day. If customer service means as much to you as it does to us, then you can trust West contact center solutions to help you drive stronger, more meaningful connections.

AmplifAI Solutions, Inc.

Booth Number: 620
Website: https://amplifai.com

Brand Protect Plus LLC

Booth Number: 634
Website: http://brandprotectplus.com/

Calabrio, Inc.

Booth Number: 500
Website: https://www.calabrio.com

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. Calabrio is a unified suite including call recording, quality management, workforce management and voice-of-the-customer analytics that records, captures and analyzes customer engagement center interactions to improve the customer experience and drive top-line business growth. The suite can be deployed in the cloud, on-premises or via hybrid. Find more at http://calabrio.com/ and follow @Calabrio on Twitter.

CallMiner
Certified Languages Intl

CallMiner

Booth Number: 616
Website: https://www.callminer.com

CallMiner helps businesses and organizations improve agent performance and gather key business intelligence by allowing them to automatically listen to every customer interaction. CallMiner’s software solutions can monitor conversations in real-time or analyze them after completion, delivering actionable insights to contact center staff, business analysts, and executives.

Certified Languages Intl

Booth Number: 304
Website: https://www.certifiedlanguages.com

Certified Languages International (CLI) is a full-service language company specializing in remote interpreter and document translation services. With a growing list of over 225 languages, CLI is among the largest providers of its kind in the world, servicing North America and abroad. Our professional interpreters are skilled in industry-specific terminology and available 24/7/365. CLI is committed to helping businesses increase revenues and maximize the value of their non-English speaking customer relationships, which we achieve by investing in innovative technology to deliver language services with unmatched efficiency and accuracy.

Employment Technologies
Fonolo

Employment Technologies

Booth Number: 624
Website: https://employmenttechnologies.com

Employment Technologies is the world leader in simulation software for employment testing and talent prediction. Our award-winning EASy Simulations® are proven to increase hiring accuracy, reduce hiring time and costs, accelerate employee performance, and reduce turnover. We offer complete HR solutions for key contact center jobs, including customer service, sales, collections, e-reps, team leaders, and more.

Discover how EASy Simulations can boost employee performance and transform your contact center. Call 888.332.0649 or click here to learn more.

Fonolo

Booth Number: 627
Website: https://www.fonolo.com

As the leading provider of cloud-based call-back solutions, Fonolo eliminates hold time and improves the way call centers interact with their customers on the web, mobile or by phone.

Fonolo's In-Call Rescue solution gives your customers the option to "press 1 to get a call-back from the next agent", while Web Rescue and Mobile Rescue power your website and mobile app with click-to-call-back capabilities.

Fonolo's cloud-based technology works with any call center infrastructure and has minimal impact on your existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.

More info: Fonolo.com or info@fonolo.com.

Fusion
GamEffective

Fusion

Booth Number: 635
Website: https://www.fusionconnect.com

Fusion’s powerful Contact360 provides an enterprise-class cloud contact center solution for businesses of every size and requirement. The solution’s intelligence resides securely in the cloud, removing end of life concerns and protecting technology investments with advanced system integration and a clear and secure path to the cloud. Fusion’s enterprise contact center solution provides a full 360 degree view of everything a business needs to connect and communicate with customers more effectively than ever before, converging access and network with advanced features and functionality for a complete single source solution.

GamEffective

Booth Number: 542
Website: http://www.gameffective.com/

GamEffective is a leading workforce performance management company, helping companies engage employees to improve performance, motivation and learning. GamEffective supercharges performance and learning through personalized gamification, goal setting and real time feedback. The GamEffective platform can easily integrate with existing enterprise applications, providing a deep and effective gamification solution that significantly improves performance and is easily integrated into existing systems. GamEffective’s innovative gamification workforce performance platform is used by leading multinationals; the company is a 2016 Gartner Cool Vendor in Human Capital Management.

GeoFluent by Lionbridge
Gladly

GeoFluent by Lionbridge

Booth Number: 611
Website: https://www.lionbridge.com

GeoFluent is a real-time translation solution that allows contact centers and BPOs to multilingual-enable their voice and existing chat, helpdesk, email and other communications platforms. This allows your existing agents to communicate with any customer, regardless of the language either speaks, increasing customer satisfaction, loyalty and revenue. With pre-built integrations to Jive, Live Agent, Live Person, Lithium, Moxie, Outlook, Verint, Zendesk and other leading contact center platforms, there is no IT involvement required to add the second-generation multilingual functionality nor changes to how customers or agents already communicate. Learn more at www.geofluent.com.

Gladly

Booth Number: 324
Website: https://www.gladly.com

Gladly is reinventing customer service. We believe that customer loyalty starts with conversations that make customers feel known and cared for. That’s why we built a platform that puts customers and conversations at the center. Our modern, simple messaging interface allows agents and managers to see the entire lifetime of customer conversations, across all channels, in a single place. Gladly also understands and helps manage the complexities of 21st century customer service - including routing and SLAs, as well as provides the voice of your customer through real time analytics on the topics of all your conversations. Let’s talk.

GLOBO
HDI

GLOBO

Booth Number: 445
Website: https://helloglobo.com

GLOBO is a B2B communication platform provider, specializing in translation and interpretation technology, services, data and insights. GLOBO serves clients across industries, including healthcare, insurance, banking, life sciences, and gaming and tech, as well as federal and state government agencies. GLOBO’s cloud-based technology, GLOBO HQ™, is a centralized platform for every language need, including interpreting, translation and transcreation services. For more information, visit www.helloglobo.com.

HDI

Booth Number: 335
Website: http://www.hdiconference.com/

Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the industry source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners.

injixo
iQventures

injixo

Booth Number: 513
Website: https://www.injixo.com

For any contact center, injixo is a powerful and easy-to-use cloud workforce management application for forecasting, scheduling and intraday management. Our clients do more business and create happier customers while lowering costs and reducing effort around staffing their labor in the contact center. The pay-as-you-grow model allows flexibility at a remarkable price of $9 per user per month.

As one of the earliest adopters of cloud services for the contact center industry, we radically changed our business model and we were one of the first to offer workforce management as a "Software as a Service" under the brand "injixo".

Our parent company is InVision AG, in 1995 InVision started offering workforce management software. By 1997 our focus was completely on the contact center industry. By 1999, InVision had already set up subsidiaries in 11 offices around the world.

iQventures

Booth Number: 306
Website: http://www.iqventures.com/

SpeechiQ leverages the power of IBM Watson to deliver the most advanced, user-friendly speech analytics and quality management tool on the market, providing organizations the opportunity to improve the customer experience. Delivering a simplified and customizable call evaluation workflow (both automated and manual) complete with extensive call analytics ensures maximum efficiency. The easy-to-use interface enables quick call searches utilizing filters and keyword lists. Leveraging our cloud deployment model ensures maximum flexibility while controlling operating costs. With unlimited storage at no additional cost for any defined length of time, your compliance and budgetary needs are protected.

Jabra
Lessonly

Jabra

Booth Number: 429
Website: http://www.jabra.com/

Jabra is a leading global manufacturer of audio solutions committed to engineering best-in-class communications and sound devices that enhance concentration, conversation and collaboration in the modern-day workplace

Lessonly

Booth Number: 621
Website: http://www.lessonly.com

Lessonly is modern team learning software used by over 750,000 learners at more than 400 companies to translate important work knowledge into Lessons that accelerate productivity. Sales teams across the world use Lessonly to reinforce best practices, accelerate rep performance, and close more deals. Support teams across the world use Lessonly to serve customers faster, drive consistent support, and elevate the customer experience. Learn more at Lessonly.com.

Loxysoft
Mitel

Loxysoft

Booth Number: 436
Website: https://www.loxysoft.se/en

Loxysoft is the provider of the workforce management system ProScheduler. ProScheduler is used by hundreds of call centers in North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities. ProScheduler is affordable and has a truly intuitive and graphic user interface, which makes it quick to implement and learn. ROI is generally made within 6-8 months. The powerful optimizing engine creates optimized schedules within minutes, which makes it easy to try different settings to analyze effects and measure costs before publishing the schedules to your workforce.

Mitel

Booth Number: 540
Website: https://www.shoretel.com

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 60 million business users in more than 100 countries. For more information, go to www.mitel.com and follow us on Twitter @Mitel.

Monet Software
OnBrand24

Monet Software

Booth Number: 434
Website: http://www.monetsoftware.com/

Monet Software is a global provider of workforce optimization solutions for contact centers of all sizes. Our cloud-based solution helps customers see results within weeks, and avoid large upfront investments of expensive hardware and software implementation projects--while meeting service levels, delivering high-quality service and controlling payroll costs. Affordable low monthly subscription; scalable server power is provided as you need it; low risk--you can cancel if you are not satisfied.

OnBrand24

Booth Number: 525
Website: https://www.onbrand24.com

A premier outsourced domestic call center services provider for 30+ years, OnBrand24 offers inbound and outbound expertise across B2B and B2C markets. Awarded the Gold Medal by TopTenREVIEWS in 2014 (Silver in 2013) and named to the Inc. 5000 list of the fastest growing private companies the last two years, we specialize in customer service, order processing, tier 1 help desk; lead generation, appointment setting, customer win-back and customer research. Locations: Beverly, MA, Portsmouth, NH and Savannah, GA. All representatives work on-site for quality assurance, knowledge sharing, work performance monitoring and productivity. Phone, email, live chat.

Pipkins
Sennheiser

Pipkins

Booth Number: 601
Website: http://www.pipkins.com/

Pipkins, Inc. (www.pipkins.com), a privately-held American-owned company founded in 1983 and headquartered in St. Louis, Missouri, is the leading supplier of workforce management software and services to the contact center industry, providing sophisticated forecasting, scheduling technology for the front and back office. For more than thirty years, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with thirteen industry-first applications. Vantage Point, Pipkins premier product, is the accurate workforce management solution. Pipkins systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.

Sennheiser

Booth Number: 441
Website: https://en-us.sennheiser.com

Sennheiser is the world's leading manufacturer of headphones, microphones and wireless transmission systems. SennheiserÍs Enterprise Solution division is specialized in the development of wireless headsets, wired headsets, speakerphones and conferencing systems for all aspects of your business needs.
We obtain certifications, test our products and develop long-term relationships with the leading global Unified Communications providers. You can count on an easy-to-install integrated solution that delivers a smooth and productive user experience.

Softcom Technologies

Booth Number: 609
Website: http://softcomcorp.com/

Spectrum Corporation

Booth Number: 310
Website: http://www.specorp.com/

Spectrum Corporation has consistently been an innovative leader offering a “total solution” that maximizes performance and increases efficiency in companies worldwide, including many Fortune 500 companies.

Spectrum Corporation is a leader in Unified Contact Center Reporting (UCCR). UCCR is a process of extracting real-time and historical data from contact center applications, transforming that raw data into information and publishing that information in usable reports for all levels of the contact center. The reports are seen on dashboards, LCD screens, desktops, wallboards, web based reports, email and smartphones.

Spectrum’s strength in the UCCR process lies in the ability to extract and collect the raw data using one of six different methods. This unique strength is what puts Spectrum ahead of others in the contact center reporting arena.

TalentKeepers
TASKE Technology

TalentKeepers

Booth Number: 600
Website: http://www.talentkeepers.com

TalentKeepers® is celebrating 17 years of providing award-winning employee engagement and retention solutions to help companies around the globe increase their performance. We’re a recognized leader in innovative onboarding tools, employee engagement surveys that drive growth and accountability, HRCI and SHRM certified training for HR professionals, unique eLearning leadership programs, teambuilding tools, and much more. Twice we have won HR Executive Magazine’s Product of the Year award. Our newly published book "Talent Keepers: How to Engage and Retain Great People," puts a new spin on a systematic approach to employee engagement and retention by providing precise tactics that have achieved proven results. Plus, it includes powerful methods of engaging employees beginning the moment they are hired. Re energize your efforts and expect more from your engagement and retention partner. Contact us today at solutions@talentkeepers.com.

TASKE Technology

Booth Number: 301
Website: http://www.taske.com/

TASKE contact center reporting software provides up-to-the-second real-time views of all callers waiting for or speaking with agents, historical reporting on inbound, outbound and internal call activity as well as call search with cradle-to-grave view. Improve contact center service levels and enhance customer retention strategies with TASKE.

Teleopti, Inc.
UJET

Teleopti, Inc.

Booth Number: 326
Website: https://www.teleopti.com

Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling.

UJET

Booth Number: 401
Website: https://ujet.co

UJET Inc. provides a revolutionary customer interaction platform and brings joy to customer support by helping companies resolve problems faster. UJET offers a holistic platform for voice and chat channels that customers can reach via in-app, in-web, or in-1800 routes, making support your competitive advantage. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple platform to take the frustration out of customer support and in turn provide a sleek, modern smartphone-era experience. We are backed by leading investors including Kleiner Perkins, DCM Ventures, Comerica, Resolute, and Relay Ventures. For more information, visit us at http://www.ujet.co.

Upstream Works Software Ltd.
Voiance Language Services

Upstream Works Software Ltd.

Booth Number: 302
Website: https://www.upstreamworks.com

Upstream Works provides best-in-class Omnichannel Contact Center software to increase agent success and customer engagement. We bring the customer journey together across all channels, interactions and applications with management simplicity and desktop elegance. For over 15 years, organizations around the world and across industries have benefited from Upstream Works’ experience and expertise, gaining operational efficiency and transforming the connected customer experience.

Voiance Language Services

Booth Number: 400
Website: https://www.voiance.com

Voiance, a division of CyraCom, is the leading provider of interpreting services to Fortune 500 companies, government agencies, and contact centers. Whether by phone, video, mobile app, or written text, Voiance’s language interpretation services improve customer and employee satisfaction for thousands of organizations across the Unties States. Offering hundreds of languages and operating 24/7, the Company’s interpreters are accessible within seconds after selecting a language.

Voice Teleservices
World Connection

Voice Teleservices

Booth Number: 332
Website: https://www.voiceteleservices.com

Voice Teleservices is a domestic outsource call center that offers inbound and outbound customer engagement services. Leading brands including Red Robin, Bruegger’s Bagels, Xerox, and Snap-On Tools have trusted Voice Teleservices to serve their customers’ sales and service needs. Our mission is to serve as the actual “voice” of your brand while also sharing actionable “voice of the customer” insights to help clients drive continual improvement in their overall customer engagement strategies. The value of our work is measured in the positive ROI we deliver for our clients’ sales results and customer service experiences that build brand loyalty.

World Connection

Booth Number: 628
Website: https://www.wconnection.net

World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in being a true extension of your company and brand, and focus not only on achieving metrics and maintaining high levels of service, but also on achieving your long-term business goals.

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