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2014 Awards Dinner

ICMI is excited to host the Second Annual ICMI Global Call Center Awards Dinner and Ceremony on Wednesday, May 7,  2014. This event will celebrate award honorees and finalists from across the world and recognize leadership, vision, innovation and strategic accomplishments within the contact center industry.

Purchase a Seat
Sit at a table with like individuals to network with or request to sit with your team.
$150 per seat - Available during registration.

The awards dinner will  run as follows:

  • 7:15pm - Finalist Drink Reception (meet and network with finalists and judges)
  • 8:00pm - Dinner, Entertainment & Awards Presentation
  • 10:00pm - Post Awards Party

Attire: Cocktail


The sketch comedy group, Sketchy At Best, out of Los Angeles will entertain us through to the last award. Learn more about them on Facebook.



For more information about the awards dinner, please contact

The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the customer management industry. They are designed to honor and recognize the companies, contact centers and individuals that provide a platform for leadership, vision, innovation and strategic accomplishments for the industry. For over 10 years, ICMI, the leading global provider of comprehensive resources for customer management professionals has organized and managed this awards program. Launching a widely attended Award Dinner that honored the industry’s best and brightest in 2013, this year is on pace to grow even more!

The 2014 Awards Categories Include:

  • Best Small-to-Medium Contact Center
  • Best Large Contact Center
  • Best Outsourcing Partnership
  • Best Strategic Value to the Organization
  • Best QA/Customer Experience Program
  • Best Use of an Emerging Channel(s)
  • Best Use of Technology
  • Best Contact Center Agent
  • Best Contact Center Supervisor
  • Best Contact Center Manager
  • Best Customer Service Business Leader
  • ICMI Lifetime Achievement Award
  • "Best of Show" @ CC Expo & Conference


Global Vision Sponsor

Presenting Sponsor

Category Sponsors

“ACCE [Contact Center Expo] has motivated and inspired me to improve myself as a leader in my organization and to help cultivate and encourage myself to help others improve upon themselves as well. I had such as awesome time! The people I met were so friendly and eager to offer help/advise!”

Candace Estanique , Coordinator, Straub Clinic & Hospital