Learn, network and access technology solutions in Dallas, a top contact center hub!
Comprehensively transformed and perfectly situated, Sheraton Dallas Hotel is ready to exceed your expectations. Nestled in the city's downtown district, near American Airlines Center, Fair Park, and the diverse Deep Ellum neighborhood, you'll be comfortable in beautifully redesigned guest rooms with everything you need to relax and work smart - from spacious desks and Wi-Fi to our Sheraton Signature Sleep Experience. Refreshed Dining options include Draft Sports Bar & Lounge, which offers 12 beers on tap and the day's big games. You can also enjoy breakfast, lunch or dinner at Open Palette, Illy coffee at Moka Pot, a cocktail at The Parlor or an on-the-go snack from our marketplace.
All conference activities will take place at:
Sheraton Dallas Hotel
400 North Olive Street
Dallas, TX 75201
Rooms available starting at $205/night* plus tax and includes complementary guest room internet.
Book by September 21, 2020 to secure your special conference rate.
As we get closer to the event, the official ICMI Contact Center Expo discounted rates are subject to hotel availability. Please click on the link below to book your room:
BOOK YOUR HOTEL ROOM >
For assistance in making reservations, please contact the Sheraton Dallas’ in-house reservations team at 214-922-8000 and mention you are attending the “ICMI Contact Center Expo 2020” event.
Parking
Parking is available at the hotel at a specially discounted rate of $18/day for self parking.
REGARDING ROOM AVAILABILITY
While ICMI makes every effort to secure an adequate amount of hotel rooms, we expect the rooms to sell out quickly. We STRONGLY encourage you to book early to avoid a sold-out situation. The hotel rate is available for select dates, so please check with the hotel for available rates, especially if extending your stay or coming in early.
General questions about housing? Please contact us.
Special Bulletin Regarding Housing at ICMI Contact Center Expo
Exhibitors and attendees are from time to time subjected to improper solicitation from unaffiliated hotels or third-party housing agencies. The hotels listed above are the sole INFORMA-approved hotels for the event. INFORMA, in our efforts to provide exhibitors and attendees with a quality event, encourages you to book your housing accommodations only using the reservation phone numbers and/or links published on this page. You may advise INFORMA of any unauthorized solicitations via email.
You may advise INFORMA of any unauthorized solicitations via email.
Dress Code
- General Sessions and Workshops: All attendees are encouraged to dress in business casual. Hotel meeting rooms are generally kept a little cool, so it’s a good idea to bring a sweater or light jacket to sessions.
- Opening Peers & Beers Reception: Casual to Business Casual
- Expo Hall Bash: Business Casual
- Awards Party: Comfortable attire. Stay tuned for what the party theme will be this year!
Dietary Restrictions
If you have dietary restrictions (Vegan, Gluten Free, Vegetarian, Kosher, Nut/Shellfish Allergies), please contact Danielle Tempesta ([email protected]) no later than September 7, 2020 in order to submit your choices. On-site requests may not be accommodated.
Airports
There are two airports convenient to the Sheraton Dallas Hotel.
Dallas/Fort Worth International Airport (DFW) -20 miles from the conference hotel.
View Ground Transport Options
Dallas Love Field - 8 miles from the conference hotel.
View Ground Transport Options