May 22-25, 2017
Registration to Open in Late October!
Orlando, FLorida | May 22-25, 2017
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Dizzion Awarded Best New Technology by International Customer Management Institute
Contact Center Professionals from Around the World Gathered to Share Industry Best Practices at the 2016 ICMI Expo & Conference
Winners Announced: 2016 ICMI Global Contact Center Awards
New Research from ICMI and Lionbridge: Contact Centers Need to Adopt Omni-Lingual Strategies To Support Growing Language Diversity & Heightened Consumer Expectations
Exhibitors Make Announcements Prior to ICMI Contact Center Expo & Conference Taking Place Next Week
ICMI Announces Additional Keynotes from Salesforce & Quicken Inc. for Contact Center Expo & Conference
ICMI Selects More Than 60 Global Contact Center Award Finalists from Nearly 150 Entries
ICMI Announces New Program for 2016 Contact Center Expo & Conference Highlighting the Rise of Customer Experience
ICMI Contact Center Expo & Conference Announces Initial Keynote Lineup for Spring Event
ICMI 2016 Global Contact Center Awards Now Accepting Entries for More Than 15 Unique Categories
2016 ICMI Contact Center Expo & Conference Opens Call for Papers, Featuring New Track to Explore Trends in Customer Experience
"The environment at ICMI conferences is so refreshingly real - very different from other events. I learned so much by talking with the diverse attendees."
Serena Daly, Supervisor, Customer Care Sales and Retention, eHealthInsurance Services, Inc
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