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Hotel & Venue


Conference Location

All conference activities will take place at the:
Walt Disney World Dolphin Resort
1500 EPCOT Resorts Blvd.
Lake Buena Vista, FL 32830


Some nights sold out! - Please check with hotel directly
Walt Disney World Dolphin Resort

Room rate guarantee has expired. You may still book this hotel by calling the number below and checking on availability.

Book By Phone: Call 888-828-8850 (Option 3)

Have questions about your existing hotel reservation at the Swan/Dolphin (including confirmation and  receipts):
Call 1-800-227-1500
7:00 AM – 11:00 PM Eastern, Monday through Friday
7:00 AM – 7:00 PM Eastern, Saturday and Sunday


Rooms are available at SpringHill Suites! Transportation to and from conference is provided.
SpringHill Suites Orlando Lake Buena Vista at Marriott Village
8601 Vineland Avenue
Orlando, Florida 32836
Room Rate: $109/night
Book by: May 5, 2017
Make Your Reservation
Book by phone: 1-888-789-3090 or 407-938-9001 


PLEASE NOTE: While ICMI makes every effort to secure an adequate amount of hotel rooms, we expect the rooms to sell out quickly. We STRONGLY encourage you to book early to avoid a sold-out situation. The hotel rate is available for select dates, so please check with the hotel for available rates, especially if extending your stay or coming in early.

General questions about housing? Please contact us.

Special Bulletin Regarding Housing at Contact Center Expo & Conference 2017

Exhibitors and attendees are from time to time subjected to improper solicitation from unaffiliated hotels or third-party housing agencies. The hotels listed above are the sole UBM-approved hotels for the event. UBM, in our efforts to provide exhibitors and attendees with a quality event, encourages you to book your housing accommodations only using the reservation phone numbers and/or links published on this page. You may advise UBM of any unauthorized solicitations via email.

You may advise UBM of any unauthorized solicitations via email.

Discount Park Tickets!

Magic Kingdom/Epcot/Hollywood Studios/Animal Kingdom/Water Parks
We've partnered with Disney to offer specially priced Theme Park tickets exclusively for conference attendees and their guests. There is even a "1-day, 1-park, after 3pm ticket" that's perfect for a quick evening of fun!

Learn More >

Universal Orlando/SeaWorld/Dinner Show
Hello! Florida is offering great deals for conference attendees and guests for tickets to Universal Orlando Resort parks (including Universal Studios Florida, Universal Islands of Adventure, and Universal City Walk. Plus discount to SeaWorld and two great dinner shows.

Learn More >


The nearest major airport is the Orlando International Airport (MCO). This airport has international and domestic flights and is 23 miles from the Walt Disney World Swan and Dolphin Resort.

There are several ground transportation services for travel from the Orlando International Airport to the Dolphin Resort. Click to view options and estimated rates >

“The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth.”

Susan Litt , Customer Service Manager, Green Shield Canada


   © 2017 UBM, All Rights Reserved.

   © 2017 UBM, All Rights Reserved.