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Media Partners

The ICMI community newsletter provides the latest industry news, solutions, and case studies. Delivered complimentary every Thursday, you will stay connected to the contact center community by gaining first access to our latest blogs, forum posts, and articles. You will also be "in the know" for upcoming ICMI events, webinars and educasts, as well as newly released whitepapers and research reports. Receive special discounts offered exclusively to Contact Center Insider recipients. Sign up today!

We are a team of professionals sharing our long-standing experience and expertise in driving successful contact center direction and decisions.

Contact Center Pipeline is a cutting-edge monthly journal focused on the specific needs and challenges of the contact center. Our advisory board, editor, writers and contributors are known for their unique understanding of what makes the call center the organization's driving force for service delivery, aligning customer experience and ensuring long-term business success.

Each month, well-respected industry leaders, practitioners and consultants present their insights, strategies, best practices and lessons learned to help you run an effective and efficient operation.

Subscribe now.

Founded in 1995, CRMXchange has long been recognized as a premiere destination on the Internet for the exchange of information and ideas on customer relationship management and contact center issues. Offering a wide variety of resources for CRM professionals, CRMXchange has developed unique insights into the kinds of business intelligence and professional development programs required for successful contact center operations. Known by our audience as the “event site,” CRMXchange has gained a reputation as experts in the hosting and marketing of webcasts and other online events.

The Quality Assurance & Training Connection (QATC) is an organization devoted to facilitating education, sharing of ideas, and distribution of knowledge among quality assurance and training professionals in the call center. QATC provides its membership with many benefits, including member-only access to the QATC website; e-mail Tip of the Week; quarterly newsletters with articles written by industry experts; regional networking meetings; online forums; one free web seminar per year; and an annual conference. Membership in QATC is available to anyone in the quality assurance, training, or related profession.

The Society of Workforce Planning Professionals (SWPP) is an organization devoted to facilitating education and networking opportunities among workforce planners across all industries. SWPP provides its membership with a variety of services, including: member-only access to the SWPP website; e-mail Tip of the Week; quarterly newsletters with timely articles written by industry experts; regional networking meetings (SWPP Meets); online forum; one free web seminar per year; and $100 discount for CWPP certification and the SWPP Annual Conference. Membership in SWPP is available to anyone in the workforce planning or related profession.

Telecom Reseller is your source for news, information and insight on UC, Cloud and Collaboration. We report extensively on enterprise grade cloud, mobility, Skype/Lync, WebRTC, on prem and cloud based solutions. Our eBulletins, podcasts, broadcasts, online and print editions reach over 40,000 qualified readers. For a free subscription visit http://telecomreseller.com/subscribe-form/.

Interested in becoming a media partner? Contact Sandra Kemp skemp@icmi.com.

"The conference was a great way for me to judge how well our contact center is performing in some areas. But, also allowed me to see where we could improve."

Matt Davis, Assistant Manager Contact Center Operations, Londen Companies

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   © 2017 UBM, All Rights Reserved.