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Media Partners


AnswerStat is the leading publication to healthcare contact centers and the telehealth industry, serving as the information hub for healthcare contact center news and resources. It is distributed free to qualified readers, decision makers, and influencers worldwide. AnswerStat covers topics of critical and relevant interest to medical call centers and telehealth companies, including telephone triage, physician referral, appointment setting, medical answering service, and telehealth. Subscribe today.
The ICMI community newsletter provides the latest industry news, solutions, and case studies. Delivered complimentary every Thursday, you will stay connected to the contact center community by gaining first access to our latest blogs, forum posts, and articles. You will also be "in the know" for upcoming ICMI events, webinars and educasts, as well as newly released whitepapers and research reports. Receive special discounts offered exclusively to Contact Center Insider recipients. Sign up today!

Connections Magazine is the premier magazine for the call center and contact center industry and is the prime source for call center news, information, and articles. The ConnectionsMagazine.com website is a 2,000-page information hub full of useful industry articles and resources. Connections Magazine is published six times a year and distributed free to qualified readers, decision makers, and influencers worldwide in the call center industry.

Get your free subscription today.

We are a team of professionals sharing our long-standing experience and expertise in driving successful contact center direction and decisions.

Contact Center Pipeline is a cutting-edge monthly journal focused on the specific needs and challenges of the contact center. Our advisory board, editor, writers and contributors are known for their unique understanding of what makes the call center the organization's driving force for service delivery, aligning customer experience and ensuring long-term business success.

Each month, well-respected industry leaders, practitioners and consultants present their insights, strategies, best practices and lessons learned to help you run an effective and efficient operation.

Subscribe now.


Medical Call Center News is your main source of news and information relevant to the medical call center and contact center arena. Medical Call Center News is published bimonthly and sent to hospital and medical call centers across the United States and worldwide. Subscribe today to receive the next issue.

The Quality Assurance & Training Connection (QATC) is an organization devoted to facilitating education, sharing of ideas, and distribution of knowledge among quality assurance and training professionals in the call center. QATC provides its membership with many benefits, including member-only access to the QATC website; e-mail Tip of the Week; quarterly newsletters with articles written by industry experts; regional networking meetings; online forums; one free web seminar per year; and an annual conference. Membership in QATC is available to anyone in the quality assurance, training, or related profession.

The Society of Workforce Planning Professionals (SWPP) is an organization devoted to facilitating education and networking opportunities among workforce planners across all industries. SWPP provides its membership with a variety of services, including: member-only access to the SWPP website; e-mail Tip of the Week; quarterly newsletters with timely articles written by industry experts; regional networking meetings (SWPP Meets); online forum; one free web seminar per year; and $100 discount for CWPP certification and the SWPP Annual Conference. Membership in SWPP is available to anyone in the workforce planning or related profession.

Telecom Reseller is your source for news, information and insight on UC, Cloud and Collaboration. We report extensively on enterprise grade cloud, mobility, Skype/Lync, WebRTC, on prem and cloud based solutions. Our eBulletins, podcasts, broadcasts, online and print editions reach over 40,000 qualified readers. For a free subscription visit http://telecomreseller.com/subscribe-form/.

Interested in becoming a media partner? Contact Sandra Kemp skemp@icmi.com.

"This was my first conference and I was traveling alone from Canada. I can't tell you how invited I felt. It quickly felt like home. I learned so much my 3 days there and truly miss it since my return. I cannot wait for the next conference."

Shauntelle Carbery, Department Head of Customer Service, Express Legal

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   © 2016 UBM, All Rights Reserved.