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Stay 'in the know' about up-and-coming products and services to help improve your contact center operations. Visit and learn from these top solution providers.

DEMO HALL HOURS:
Monday, 5:00pm-7:00pm, Demo Hall Bash
Tuesday, 10:00am-2:00pm
Wednesday, 10:00am-12:30pm

Conference Host

ICMI

Booth Number: 615
Website: http://www.icmi.com/
Product Categories: Contact Center Resources, Training, on-site or virtual

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

Diamond

Talkdesk

Booth Number: 609
Website: http://www.talkdesk.com
Twitter: https://www.twitter.com/talkdesk
LinkedIn: https://www.linkedin.com/company/talkdesk
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources, Cloud Solutions

Talkdesk is a next-generation, cloud-based contact center software that helps deliver delightful customer service. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones, hardware or downloads. Talkdesk’s web-based interface provides robust, enterprise-level contact center functionality with advanced features, comprehensive reporting and seamless out-of-the-box integrations with 25+ business tools, including Salesforce, Zendesk, Desk.com and Slack. Talkdesk empowers contact center managers to make data-driven decisions based on comprehensive information and contact center agents to have personalized, effective conversations with customers. https://www.talkdesk.com

Gold

Genesys

Booth Number: 515
Website: http://www.genesys.com
Twitter: https://www.twitter.com/Genesys
LinkedIn: https://www.linkedin.com/company/Genesys
Product Categories: Analytics Software/Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Quality Monitoring & Coaching, Cloud Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), Multichannel/Omnichannel Suites, Self-Service Tools, Video Support, WebRTC, Workforce Optimization/Performance Mgmt, Phone/Data/Internet

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

Read more at: http://www.genesys.com/

Gold

inContact

Booth Number: 603
Website: http://www.incontact.com
Twitter: https://www.twitter.com/inContact
LinkedIn: https://www.linkedin.com/company/incontact
Product Categories: Contact Center Resources, Cloud Solutions, Workforce Optimization/Performance Mgmt

inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.

Gold

NICE

Booth Number: 702
Website: http://www.nice.com
Twitter: https://www.twitter.com/NICELtd
LinkedIn: https://www.linkedin.com/company/nice-systems
Product Categories: Quality Monitoring & Coaching, Cloud Solutions, Workforce Optimization/Performance Mgmt

NICE Systems is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions.

Gold

ServiceNow

Booth Number: 703
Website: http://www.servicenow.com/csm
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, CRM Solutions, Self-Service Tools

About ServiceNow in Customer Service Management
Your customers and partners demand fast and effective service, but disconnected systems and processes hold your customer service teams back. With the ServiceNow System of ActionTM you can replace these disconnected work patterns of the past with intelligent workflows of the future. As part of the System of Action, ServiceNow Customer Service Management allows your teams to focus on improving customer satisfaction while reducing costs. Now, you can deliver an effortless customer and agent experience, connect teams to fix issues, and proactively prevent calls.
Learn more about ServiceNow in Customer Service Management at www.servicenow.com/csm

Silver

Bold360

Booth Number: 711
Website: https://www.boldchat.com
Product Categories: Contact Center Resources, Cloud Solutions, Multichannel/Omnichannel Suites

BoldChat is a live chat and omni-channel engagement solution that allows you to seamlessly engage customers across many digital channels and devices at every stage of their journey. Interacting how they want, when they want, customers enjoy a consistent experience – from self-service to personalized support. And agents have a single interface to manage all conversations; for improved efficiency, increased conversion rates, and better customer experiences that build loyalty, advocacy and grow share of wallet. For more information, visit www.boldchat.com

Silver

Five9

Booth Number: 608
Website: http://www.five9.com
Twitter: https://www.twitter.com/Five9
LinkedIn: https://www.linkedin.com/company/five9
Product Categories: Agent Desktop Software, Cloud Solutions, Multichannel/Omnichannel Suites

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that it reliable, secure, compliant and scalable which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Silver

Zendesk

Booth Number: 602
Website: http://www.zendesk.com
Twitter: https://www.twitter.com/zendesk
LinkedIn: https://www.linkedin.com/company/zendesk
Product Categories: Customer Satisfaction Surveys (NPS, VOC, etc)

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Calabrio, Inc.

Booth Number: 715
Website: http://www.calabrio.com
Twitter: https://www.Twitter.com/calabrio
LinkedIn: https://www.linkedin.com/company/calabrio-inc
Product Categories: Analytics Software/Customer Analytics, Cloud Solutions, Workforce Optimization/Performance Mgmt

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. Calabrio ONE® is a unified suite—including call recording, quality management, workforce management and voice-of-the-customer analytics—that records, captures and analyzes customer engagement center interactions to improve the customer experience and drive top-line business growth. The suite can be deployed in the cloud, on-premises or via hybrid. Find more at http://calabrio.com/ and follow @Calabrio on Twitter.

Call Design

Booth Number: 520
Website: http://www.calldesign.com.au
LinkedIn: https://www.linkedin.com/company/call-design-north-america
Product Categories: Cloud Solutions, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

Call Design has specialized in Workforce Optimization, Analytics, Mobile and Cloud solutions, out of this world support and personalized training and consulting services since 1999.

We've cultivated a process with our combined experience, consultative approach and market leading technologies to ensure that the right people are in the right place with the right skills at the right time to provide your customers with optimal service and quality. It's our goal to ensure your employees are aligned with the goals of your organization and that they are performing as your best performers. We work at an enterprise-wide level to put the best tools in place for an unparalleled customer experience.

The best by design and association - Call Design has built a bridge between the industry's leading service providers, software solutions and professional organizations.

We look forward to meeting you!

ConvergeOne

Booth Number: 421
Website: http://www.convergeone.com
Twitter: https://twitter.com/Converge_One
LinkedIn: https://www.linkedin.com/company/converge-one
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources, Cloud Solutions

ConvergeOne, formerly NACR, is a leading provider of custom information, communications and data technology solutions and services for any environment, regardless of existing systems. Last year we were recognized by Interactive Intelligence receiving both the 2015 Vision Award and the 2015 Exponential Growth Award. We offer solutions in customer experience, collaboration, contact center, cloud, data center and virtualization, enterprise networking, and security. We're obsessed with designing, implementing, managing and supporting your systems - so you can focus on achieving your goals. Visit us at booth 906 to learn more. www.convergeone.com

Fonolo
GamEffective
HDI
injixo

Fonolo

Booth Number: 813
Website: https://www.fonolo.com
Twitter: https://www.twitter.com/fonolo
LinkedIn: https://www.linkedin.com/company/fonolo
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites

As the leading provider of cloud-based call-back solutions, Fonolo improves the call center experience by eliminating hold-time and providing sophisticated contact capabilities for online and mobile customers.

Fonolo's In-Call Rescue solution gives your customers the option to "press 1 to get a call-back from the next agent", while Web Rescue and Mobile Rescue power your website and mobile app with click-to-call-back capabilities.

Fonolo's cloud-based technology works with any call center infrastructure and has minimal impact on your existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.

More info: Fonolo.com or info@fonolo.com.

GamEffective

Booth Number: 523
Website: http://www.gameffective.com
Twitter: https://www.twitter.com/gameffective
LinkedIn: https://www.linkedin.com/company/gameffective
Product Categories: Employee Benefits, Incentives/Gamification, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

GamEffective is a leading workforce performance management company, helping companies engage employees to improve performance, motivation and learning. GamEffective supercharges performance and learning through personalized gamification, goal setting and real time feedback. The GamEffective platform can easily integrate with existing enterprise applications, providing a deep and effective gamification solution that significantly improves performance and is easily integrated into existing systems. GamEffective’s innovative gamification workforce performance platform is used by leading multinationals; the company is a 2016 Gartner Cool Vendor in Human Capital Management.

HDI

Booth Number: 621
Website: http://www.thinkhdi.com
Product Categories: Customer Satisfaction Surveys (NPS, VOC, etc), Self-Service Tools, Training, on-site or virtual

Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the industry source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners.

injixo

Booth Number: A2
Website: http://www.injixo.com
Twitter: https://www.twitter.com/injixo
LinkedIn: https://www.linkedin.com/company/injixo
Product Categories: Cloud Solutions, Workforce Optimization/Performance Mgmt

injixo offers feature-rich WFM which is easily accessed via a web browser and can be used without a lengthy start-up process. injixo supports the entire WFM cycle including forecasting, scheduling, intraday management, adherence monitoring, and reporting. injixo is offered at a remarkable price of $9 per user per month with zero set-up costs.

injixo is an online platform offering true cloud-based services to contact center professionals. It includes access to comprehensive workforce management (WFM) functionality on a Software-as-a-Service basis, participation in on-demand e-learning programs, and access to the collective insight of a community of fellow injixo users.

iQventures
Lessonly
Loxysoft
Noble Systems

iQventures

Booth Number: 821
Website: http://www.iqventures.com
Product Categories: Analytics Software/Customer Analytics, Quality Monitoring & Coaching, Cloud Solutions

SpeechiQ leverages the power of IBM Watson to deliver the most advanced, user-friendly speech analytics tool on the market, providing organizations the opportunity to improve the customer experience. Delivering a simplified and customizable call evaluation workflow complete with data analytics ensures maximum efficiency. Includes an easy-to-use feedback process to capture agent responses to their call evaluations. Leveraging our cloud deployment model ensures maximum flexibility while controlling operating costs. With unlimited storage at no additional cost for any defined length of time, your compliance and budgetary needs are protected.

Lessonly

Booth Number: 705
Website: http://www.lessonly.com
Twitter: https://www.twitter.com/lessonly
LinkedIn: https://www.linkedin.com/company/3148030
Product Categories: Cloud Solutions, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

Over 300 companies worldwide use Lessonly's team learning software to transform knowledge into shareable lessons, engage employees through interactive feedback loops, accelerate team performance, and measure the impact of better learning across their organizations. To learn more and request a demo, visit www.lessonly.com.

Loxysoft

Booth Number: 521
Website: http://www.loxysoft.com
Product Categories: Workforce Optimization/Performance Mgmt

Loxysoft is the provider of the workforce management system ProScheduler. ProScheduler is used by hundreds of call centers in North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities. ProScheduler is affordable and has a truly intuitive and graphic user interface, which makes it quick to implement and learn. ROI is generally made within 6-8 months. The powerful optimizing engine creates optimized schedules within minutes, which makes it easy to try different settings to analyze effects and measure costs before publishing the schedules to your workforce.

Noble Systems

Booth Number: 522
Twitter: https://www.twitter.com/NobleSystems
LinkedIn: https://www.linkedin.com/company/noble-systems
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, Workforce Optimization/Performance Mgmt

Noble Systems Corporation is a global leader in customer communications, providing innovative solutions for Unified Communications, Workforce Management, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, and workforce management.

OnBrand24
Pipkins
RingCentral
SaleMove

OnBrand24

Booth Number: 627
Website: http://www.onbrand24.com/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Quality Monitoring & Coaching, Outsourcing

A premier outsourced domestic call center services provider for 30+ years, OnBrand24 offers inbound and outbound expertise across B2B and B2C markets. Awarded the Gold Medal by TopTenREVIEWS in 2014 (Silver in 2013) and named to the Inc. 5000 list of the fastest growing private companies the last two years, we specialize in customer service, order processing, tier 1 help desk; lead generation, appointment setting, customer win-back and customer research. Locations: Beverly, MA, Portsmouth, NH and Savannah, GA. All representatives work on-site for quality assurance, knowledge sharing, work performance monitoring and productivity. Phone, email, live chat.

Pipkins

Booth Number: 412
Website: http://www.pipkins.com
Twitter: https://www.twitter.com/pipkinswfm
LinkedIn: https://www.linkedin.com/company/130918
Product Categories: Workforce Optimization/Performance Mgmt

Pipkins, Inc. (www.pipkins.com), founded in 1983 and headquartered in St. Louis, Missouri, is the leading supplier of workforce management software and services to the contact center industry, providing sophisticated forecasting, scheduling technology for the front and back office. For over thirty years, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with thirteen industry-first applications. Vantage Point, Pipkins premier product, is the accurate workforce management solution. Pipkins systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.

RingCentral

Booth Number: 620
Website: https://www.ringcentral.com
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel/Omnichannel Suites, Workforce Optimization/Performance Mgmt

RingCentral is a global provider of pure-cloud unified communications, collaboration, and call center solutions. The company's market-leading RingCentral Contact Center helps build customer loyalty and increase agent productivity with its powerful omnichannel capabilities. Beyond the call center, RingCentral offers other easy-to-use communications tools to help businesses drive greater customer engagement and boost organizational efficiency. RingCentral is headquartered in Belmont, California.

SaleMove

Booth Number: 527
Website: https://www.salemove.com
Twitter: https://www.twitter.com/salemove
LinkedIn: https://www.linkedin.com/company-beta/2687116/
Product Categories: Cloud Solutions, Multichannel/Omnichannel Suites, WebRTC

SaleMove breathes life into the digital customer experience. With only a single line of code, SaleMove enables companies to identify their highest-value website visitors and engage them through live video, audio, chat, and CoBrowsing. The high-touch engagements made possible by SaleMove greatly increase online conversions, improve customer support, and provide an overall better customer experience.

Sennheiser
ShoreTel
Spectrum Corporation
SWPP

Sennheiser

Booth Number: 709
Website: https://www.en-us.sennheiser.com
LinkedIn: https://www.linkedin.com/company/sennheiser-communications
Product Categories: Contact Center Hardware

Sennheiser is one of the world's leading manufacturers of headphones, microphones & wireless transmission systems. Sennheiser’s CC&O division is specialized in the development of wireless, wired headsets & conferencing speakerphones for contact centers, offices & Unified Communications environments. With a strong focus on delivering superior sound, quality design & wearing comfort, Sennheiser CC&O offers a comprehensive product portfolio of innovative business-grade solutions with advanced, digital feature sets & state-of-the-art technologies. Particular areas of expertise include the application of Bluetooth® technology & its benefits to headset solutions & the development of microphone technologies & specialized algorithms to ensure premium audio quality.

ShoreTel

Booth Number: 720
Website: https://www.shoretel.com
Twitter: https://www.twitter.com/Shoretel
Product Categories: Analytics Software/Customer Analytics, Cloud Solutions, CRM Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), WebRTC, Contact Center Hardware

ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. www.shoretel.com

Spectrum Corporation

Booth Number: 410
Website: http://www.specorp.com
Twitter: https://www.twitter.com/specorp
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics

Spectrum Corporation has consistently been an innovative leader offering a “total solution” that maximizes performance and increases efficiency in companies worldwide, including many Fortune 500 companies.

Spectrum Corporation is a leader in Unified Contact Center Reporting (UCCR). UCCR is a process of extracting real-time and historical data from contact center applications, transforming that raw data into information and publishing that information in usable reports for all levels of the contact center. The reports are seen on dashboards, LCD screens, desktops, wallboards, web based reports, email and smartphones.

Spectrum’s strength in the UCCR process lies in the ability to extract and collect the raw data using one of six different methods. This unique strength is what puts Spectrum ahead of others in the contact center reporting arena.

SWPP

Booth Number: 803
Website: http://www.swpp.org
Twitter: https://www.twitter.com/SWPP_ORG
Product Categories: Quality Monitoring & Coaching, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

The Society of Workforce Planning Professionals (SWPP) is a global organization devoted to facilitating education and networking opportunities among workforce planners.

SWPP provides its membership with a variety of services, including:
Member-only access to certain areas of the SWPP website; E-mail Tip of the Week; Quarterly newsletters with articles written by industry experts; Regional networking meetings (SWPP Meets); Access to quarterly web seminars; Discount to attend educational web seminars; Online forums; Job Posting Board; $100 discount on CWPP certification; $250 discount to the SWPP Annual Conference.

Information about our sister association, the Quality Assurance & Training Connection (QATC), is available at www.qatc.org.

USA Digital
World Connection

USA Digital

Booth Number: 721
Website: http://www.usad.com
Twitter: https://twitter.com/USADigital
Product Categories: Long Distance Phone Service, Phone/Data/Internet

USA Digital is a leading provider of high volume voice and data telecom products, including Long Distance, Toll Free, DIA, Private Line, and T.38/FoIP. USAD has a strong portfolio of ancillary services and features to complement these core products, such as SMS, MMS, off-site transfers, time of day/overflow routing and customer peering. USA Digital provides scalability and responsiveness expected by contact centers, without expensive multi-vendor integration. And, we SAVE you MONEY! Learn more at www.usad.com or give us a call at 888-872-3787.

World Connection

Booth Number: 622
Website: http://www.wconnection.net
LinkedIn: https://www.linkedin.com/company/world-connection-guatemala
Product Categories: Outsourcing, Social Media / Chat / Mobile Support, Speech & Language Services

World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in being a true extension of your company and brand, and focus not only on achieving metrics and maintaining high levels of service, but also on achieving your long-term business goals.

Conference Host

ICMI

Booth Number: 615
Website: http://www.icmi.com/
Product Categories: Contact Center Resources, Training, on-site or virtual

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

Diamond

Talkdesk

Booth Number: 609
Website: http://www.talkdesk.com
Twitter: https://www.twitter.com/talkdesk
LinkedIn: https://www.linkedin.com/company/talkdesk
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources, Cloud Solutions

Talkdesk is a next-generation, cloud-based contact center software that helps deliver delightful customer service. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones, hardware or downloads. Talkdesk’s web-based interface provides robust, enterprise-level contact center functionality with advanced features, comprehensive reporting and seamless out-of-the-box integrations with 25+ business tools, including Salesforce, Zendesk, Desk.com and Slack. Talkdesk empowers contact center managers to make data-driven decisions based on comprehensive information and contact center agents to have personalized, effective conversations with customers. https://www.talkdesk.com

Gold

Genesys

Booth Number: 515
Website: http://www.genesys.com
Twitter: https://www.twitter.com/Genesys
LinkedIn: https://www.linkedin.com/company/Genesys
Product Categories: Analytics Software/Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Quality Monitoring & Coaching, Cloud Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), Multichannel/Omnichannel Suites, Self-Service Tools, Video Support, WebRTC, Workforce Optimization/Performance Mgmt, Phone/Data/Internet

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

Read more at: http://www.genesys.com/

Gold

inContact

Booth Number: 603
Website: http://www.incontact.com
Twitter: https://www.twitter.com/inContact
LinkedIn: https://www.linkedin.com/company/incontact
Product Categories: Contact Center Resources, Cloud Solutions, Workforce Optimization/Performance Mgmt

inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.

Gold

NICE

Booth Number: 702
Website: http://www.nice.com
Twitter: https://www.twitter.com/NICELtd
LinkedIn: https://www.linkedin.com/company/nice-systems
Product Categories: Quality Monitoring & Coaching, Cloud Solutions, Workforce Optimization/Performance Mgmt

NICE Systems is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions.

Gold

ServiceNow

Booth Number: 703
Website: http://www.servicenow.com/csm
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, CRM Solutions, Self-Service Tools

About ServiceNow in Customer Service Management
Your customers and partners demand fast and effective service, but disconnected systems and processes hold your customer service teams back. With the ServiceNow System of ActionTM you can replace these disconnected work patterns of the past with intelligent workflows of the future. As part of the System of Action, ServiceNow Customer Service Management allows your teams to focus on improving customer satisfaction while reducing costs. Now, you can deliver an effortless customer and agent experience, connect teams to fix issues, and proactively prevent calls.
Learn more about ServiceNow in Customer Service Management at www.servicenow.com/csm

Silver

Bold360

Booth Number: 711
Website: https://www.boldchat.com
Product Categories: Contact Center Resources, Cloud Solutions, Multichannel/Omnichannel Suites

BoldChat is a live chat and omni-channel engagement solution that allows you to seamlessly engage customers across many digital channels and devices at every stage of their journey. Interacting how they want, when they want, customers enjoy a consistent experience – from self-service to personalized support. And agents have a single interface to manage all conversations; for improved efficiency, increased conversion rates, and better customer experiences that build loyalty, advocacy and grow share of wallet. For more information, visit www.boldchat.com

Silver

Five9

Booth Number: 608
Website: http://www.five9.com
Twitter: https://www.twitter.com/Five9
LinkedIn: https://www.linkedin.com/company/five9
Product Categories: Agent Desktop Software, Cloud Solutions, Multichannel/Omnichannel Suites

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that it reliable, secure, compliant and scalable which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Silver

Zendesk

Booth Number: 602
Website: http://www.zendesk.com
Twitter: https://www.twitter.com/zendesk
LinkedIn: https://www.linkedin.com/company/zendesk
Product Categories: Customer Satisfaction Surveys (NPS, VOC, etc)

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

Calabrio, Inc.

Booth Number: 715
Website: http://www.calabrio.com
Twitter: https://www.Twitter.com/calabrio
LinkedIn: https://www.linkedin.com/company/calabrio-inc
Product Categories: Analytics Software/Customer Analytics, Cloud Solutions, Workforce Optimization/Performance Mgmt

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. Calabrio ONE® is a unified suite—including call recording, quality management, workforce management and voice-of-the-customer analytics—that records, captures and analyzes customer engagement center interactions to improve the customer experience and drive top-line business growth. The suite can be deployed in the cloud, on-premises or via hybrid. Find more at http://calabrio.com/ and follow @Calabrio on Twitter.

Call Design
ConvergeOne

Call Design

Booth Number: 520
Website: http://www.calldesign.com.au
LinkedIn: https://www.linkedin.com/company/call-design-north-america
Product Categories: Cloud Solutions, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

Call Design has specialized in Workforce Optimization, Analytics, Mobile and Cloud solutions, out of this world support and personalized training and consulting services since 1999.

We've cultivated a process with our combined experience, consultative approach and market leading technologies to ensure that the right people are in the right place with the right skills at the right time to provide your customers with optimal service and quality. It's our goal to ensure your employees are aligned with the goals of your organization and that they are performing as your best performers. We work at an enterprise-wide level to put the best tools in place for an unparalleled customer experience.

The best by design and association - Call Design has built a bridge between the industry's leading service providers, software solutions and professional organizations.

We look forward to meeting you!

ConvergeOne

Booth Number: 421
Website: http://www.convergeone.com
Twitter: https://twitter.com/Converge_One
LinkedIn: https://www.linkedin.com/company/converge-one
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources, Cloud Solutions

ConvergeOne, formerly NACR, is a leading provider of custom information, communications and data technology solutions and services for any environment, regardless of existing systems. Last year we were recognized by Interactive Intelligence receiving both the 2015 Vision Award and the 2015 Exponential Growth Award. We offer solutions in customer experience, collaboration, contact center, cloud, data center and virtualization, enterprise networking, and security. We're obsessed with designing, implementing, managing and supporting your systems - so you can focus on achieving your goals. Visit us at booth 906 to learn more. www.convergeone.com

Fonolo
GamEffective

Fonolo

Booth Number: 813
Website: https://www.fonolo.com
Twitter: https://www.twitter.com/fonolo
LinkedIn: https://www.linkedin.com/company/fonolo
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites

As the leading provider of cloud-based call-back solutions, Fonolo improves the call center experience by eliminating hold-time and providing sophisticated contact capabilities for online and mobile customers.

Fonolo's In-Call Rescue solution gives your customers the option to "press 1 to get a call-back from the next agent", while Web Rescue and Mobile Rescue power your website and mobile app with click-to-call-back capabilities.

Fonolo's cloud-based technology works with any call center infrastructure and has minimal impact on your existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.

More info: Fonolo.com or info@fonolo.com.

GamEffective

Booth Number: 523
Website: http://www.gameffective.com
Twitter: https://www.twitter.com/gameffective
LinkedIn: https://www.linkedin.com/company/gameffective
Product Categories: Employee Benefits, Incentives/Gamification, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

GamEffective is a leading workforce performance management company, helping companies engage employees to improve performance, motivation and learning. GamEffective supercharges performance and learning through personalized gamification, goal setting and real time feedback. The GamEffective platform can easily integrate with existing enterprise applications, providing a deep and effective gamification solution that significantly improves performance and is easily integrated into existing systems. GamEffective’s innovative gamification workforce performance platform is used by leading multinationals; the company is a 2016 Gartner Cool Vendor in Human Capital Management.

HDI
injixo

HDI

Booth Number: 621
Website: http://www.thinkhdi.com
Product Categories: Customer Satisfaction Surveys (NPS, VOC, etc), Self-Service Tools, Training, on-site or virtual

Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the industry source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners.

injixo

Booth Number: A2
Website: http://www.injixo.com
Twitter: https://www.twitter.com/injixo
LinkedIn: https://www.linkedin.com/company/injixo
Product Categories: Cloud Solutions, Workforce Optimization/Performance Mgmt

injixo offers feature-rich WFM which is easily accessed via a web browser and can be used without a lengthy start-up process. injixo supports the entire WFM cycle including forecasting, scheduling, intraday management, adherence monitoring, and reporting. injixo is offered at a remarkable price of $9 per user per month with zero set-up costs.

injixo is an online platform offering true cloud-based services to contact center professionals. It includes access to comprehensive workforce management (WFM) functionality on a Software-as-a-Service basis, participation in on-demand e-learning programs, and access to the collective insight of a community of fellow injixo users.

iQventures
Lessonly

iQventures

Booth Number: 821
Website: http://www.iqventures.com
Product Categories: Analytics Software/Customer Analytics, Quality Monitoring & Coaching, Cloud Solutions

SpeechiQ leverages the power of IBM Watson to deliver the most advanced, user-friendly speech analytics tool on the market, providing organizations the opportunity to improve the customer experience. Delivering a simplified and customizable call evaluation workflow complete with data analytics ensures maximum efficiency. Includes an easy-to-use feedback process to capture agent responses to their call evaluations. Leveraging our cloud deployment model ensures maximum flexibility while controlling operating costs. With unlimited storage at no additional cost for any defined length of time, your compliance and budgetary needs are protected.

Lessonly

Booth Number: 705
Website: http://www.lessonly.com
Twitter: https://www.twitter.com/lessonly
LinkedIn: https://www.linkedin.com/company/3148030
Product Categories: Cloud Solutions, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

Over 300 companies worldwide use Lessonly's team learning software to transform knowledge into shareable lessons, engage employees through interactive feedback loops, accelerate team performance, and measure the impact of better learning across their organizations. To learn more and request a demo, visit www.lessonly.com.

Loxysoft
Noble Systems

Loxysoft

Booth Number: 521
Website: http://www.loxysoft.com
Product Categories: Workforce Optimization/Performance Mgmt

Loxysoft is the provider of the workforce management system ProScheduler. ProScheduler is used by hundreds of call centers in North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities. ProScheduler is affordable and has a truly intuitive and graphic user interface, which makes it quick to implement and learn. ROI is generally made within 6-8 months. The powerful optimizing engine creates optimized schedules within minutes, which makes it easy to try different settings to analyze effects and measure costs before publishing the schedules to your workforce.

Noble Systems

Booth Number: 522
Twitter: https://www.twitter.com/NobleSystems
LinkedIn: https://www.linkedin.com/company/noble-systems
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, Workforce Optimization/Performance Mgmt

Noble Systems Corporation is a global leader in customer communications, providing innovative solutions for Unified Communications, Workforce Management, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, and workforce management.

OnBrand24
Pipkins

OnBrand24

Booth Number: 627
Website: http://www.onbrand24.com/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Quality Monitoring & Coaching, Outsourcing

A premier outsourced domestic call center services provider for 30+ years, OnBrand24 offers inbound and outbound expertise across B2B and B2C markets. Awarded the Gold Medal by TopTenREVIEWS in 2014 (Silver in 2013) and named to the Inc. 5000 list of the fastest growing private companies the last two years, we specialize in customer service, order processing, tier 1 help desk; lead generation, appointment setting, customer win-back and customer research. Locations: Beverly, MA, Portsmouth, NH and Savannah, GA. All representatives work on-site for quality assurance, knowledge sharing, work performance monitoring and productivity. Phone, email, live chat.

Pipkins

Booth Number: 412
Website: http://www.pipkins.com
Twitter: https://www.twitter.com/pipkinswfm
LinkedIn: https://www.linkedin.com/company/130918
Product Categories: Workforce Optimization/Performance Mgmt

Pipkins, Inc. (www.pipkins.com), founded in 1983 and headquartered in St. Louis, Missouri, is the leading supplier of workforce management software and services to the contact center industry, providing sophisticated forecasting, scheduling technology for the front and back office. For over thirty years, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with thirteen industry-first applications. Vantage Point, Pipkins premier product, is the accurate workforce management solution. Pipkins systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.

RingCentral
SaleMove

RingCentral

Booth Number: 620
Website: https://www.ringcentral.com
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel/Omnichannel Suites, Workforce Optimization/Performance Mgmt

RingCentral is a global provider of pure-cloud unified communications, collaboration, and call center solutions. The company's market-leading RingCentral Contact Center helps build customer loyalty and increase agent productivity with its powerful omnichannel capabilities. Beyond the call center, RingCentral offers other easy-to-use communications tools to help businesses drive greater customer engagement and boost organizational efficiency. RingCentral is headquartered in Belmont, California.

SaleMove

Booth Number: 527
Website: https://www.salemove.com
Twitter: https://www.twitter.com/salemove
LinkedIn: https://www.linkedin.com/company-beta/2687116/
Product Categories: Cloud Solutions, Multichannel/Omnichannel Suites, WebRTC

SaleMove breathes life into the digital customer experience. With only a single line of code, SaleMove enables companies to identify their highest-value website visitors and engage them through live video, audio, chat, and CoBrowsing. The high-touch engagements made possible by SaleMove greatly increase online conversions, improve customer support, and provide an overall better customer experience.

Sennheiser
ShoreTel

Sennheiser

Booth Number: 709
Website: https://www.en-us.sennheiser.com
LinkedIn: https://www.linkedin.com/company/sennheiser-communications
Product Categories: Contact Center Hardware

Sennheiser is one of the world's leading manufacturers of headphones, microphones & wireless transmission systems. Sennheiser’s CC&O division is specialized in the development of wireless, wired headsets & conferencing speakerphones for contact centers, offices & Unified Communications environments. With a strong focus on delivering superior sound, quality design & wearing comfort, Sennheiser CC&O offers a comprehensive product portfolio of innovative business-grade solutions with advanced, digital feature sets & state-of-the-art technologies. Particular areas of expertise include the application of Bluetooth® technology & its benefits to headset solutions & the development of microphone technologies & specialized algorithms to ensure premium audio quality.

ShoreTel

Booth Number: 720
Website: https://www.shoretel.com
Twitter: https://www.twitter.com/Shoretel
Product Categories: Analytics Software/Customer Analytics, Cloud Solutions, CRM Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), WebRTC, Contact Center Hardware

ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. www.shoretel.com

Spectrum Corporation
SWPP

Spectrum Corporation

Booth Number: 410
Website: http://www.specorp.com
Twitter: https://www.twitter.com/specorp
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics

Spectrum Corporation has consistently been an innovative leader offering a “total solution” that maximizes performance and increases efficiency in companies worldwide, including many Fortune 500 companies.

Spectrum Corporation is a leader in Unified Contact Center Reporting (UCCR). UCCR is a process of extracting real-time and historical data from contact center applications, transforming that raw data into information and publishing that information in usable reports for all levels of the contact center. The reports are seen on dashboards, LCD screens, desktops, wallboards, web based reports, email and smartphones.

Spectrum’s strength in the UCCR process lies in the ability to extract and collect the raw data using one of six different methods. This unique strength is what puts Spectrum ahead of others in the contact center reporting arena.

SWPP

Booth Number: 803
Website: http://www.swpp.org
Twitter: https://www.twitter.com/SWPP_ORG
Product Categories: Quality Monitoring & Coaching, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

The Society of Workforce Planning Professionals (SWPP) is a global organization devoted to facilitating education and networking opportunities among workforce planners.

SWPP provides its membership with a variety of services, including:
Member-only access to certain areas of the SWPP website; E-mail Tip of the Week; Quarterly newsletters with articles written by industry experts; Regional networking meetings (SWPP Meets); Access to quarterly web seminars; Discount to attend educational web seminars; Online forums; Job Posting Board; $100 discount on CWPP certification; $250 discount to the SWPP Annual Conference.

Information about our sister association, the Quality Assurance & Training Connection (QATC), is available at www.qatc.org.

USA Digital
World Connection

USA Digital

Booth Number: 721
Website: http://www.usad.com
Twitter: https://twitter.com/USADigital
Product Categories: Long Distance Phone Service, Phone/Data/Internet

USA Digital is a leading provider of high volume voice and data telecom products, including Long Distance, Toll Free, DIA, Private Line, and T.38/FoIP. USAD has a strong portfolio of ancillary services and features to complement these core products, such as SMS, MMS, off-site transfers, time of day/overflow routing and customer peering. USA Digital provides scalability and responsiveness expected by contact centers, without expensive multi-vendor integration. And, we SAVE you MONEY! Learn more at www.usad.com or give us a call at 888-872-3787.

World Connection

Booth Number: 622
Website: http://www.wconnection.net
LinkedIn: https://www.linkedin.com/company/world-connection-guatemala
Product Categories: Outsourcing, Social Media / Chat / Mobile Support, Speech & Language Services

World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in being a true extension of your company and brand, and focus not only on achieving metrics and maintaining high levels of service, but also on achieving your long-term business goals.

"The conference provided a great opportunity to see other products and solutions that are available and also great opportunity to network with other in the industry."

Marie Watson, Accountant, NIH

Sponsors

   © 2017 UBM, All Rights Reserved.

   © 2017 UBM, All Rights Reserved.