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Stay 'in the know' about up-and-coming products and services to help improve your contact center operations. Visit and learn from these top solution providers.

DEMO HALL HOURS:
Monday, 5:00pm-7:00pm, Demo Hall Bash
Tuesday, 10:00am-2:00pm AND 5:00pm-7:00pm Viva Las Vegas
Wednesday, 10:00am-12:30pm

Conference Host

ICMI

Booth Number: 615
Website: http://www.icmi.com/
Product Categories: Contact Center Resources, Training, on-site or virtual

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

Diamond

Salesforce

Booth Number: 403
Website: http://www.salesforce.com
Product Categories: Cloud Solutions, CRM Solutions, Multichannel/Omnichannel Suites

Service Cloud, the world’s #1 intelligent customer service platform, enables companies to transform the customer experience with smart customer service conversations across every channel. Whether engaging customers via messaging, video, communities, web chat, in-app, email, phone or even communicating directly with connected products, Service Cloud helps leading brands use service as a competitive advantage by delivering personalized, connected customer service experiences across every channel. Companies that have deployed Service Cloud have seen an average 22 percent decrease in support costs and 28 percent increase in agent productivity according to a third-party research report sponsored by Salesforce.

Diamond

Talkdesk

Booth Number: 609
Website: http://www.talkdesk.com
Twitter: https://www.twitter.com/talkdesk
LinkedIn: https://www.linkedin.com/company/talkdesk
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources, Cloud Solutions

Talkdesk is a next-generation, cloud-based contact center software that helps deliver delightful customer service. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones, hardware or downloads. Talkdesk’s web-based interface provides robust, enterprise-level contact center functionality with advanced features, comprehensive reporting and seamless out-of-the-box integrations with 25+ business tools, including Salesforce, Zendesk, Desk.com and Slack. Talkdesk empowers contact center managers to make data-driven decisions based on comprehensive information and contact center agents to have personalized, effective conversations with customers. https://www.talkdesk.com

Gold

Genesys

Booth Number: 515
Website: http://www.genesys.com
Twitter: https://www.twitter.com/Genesys
LinkedIn: https://www.linkedin.com/company/Genesys
Product Categories: Analytics Software/Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Quality Monitoring & Coaching, Cloud Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), Multichannel/Omnichannel Suites, Self-Service Tools, Video Support, WebRTC, Workforce Optimization/Performance Mgmt, Phone/Data/Internet

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

Gold

inContact

Booth Number: 508
Website: http://www.incontact.com
Twitter: https://www.twitter.com/inContact
LinkedIn: https://www.linkedin.com/company/incontact
Product Categories: Contact Center Resources, Cloud Solutions, Workforce Optimization/Performance Mgmt

inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.

Gold

NICE

Booth Number: 702
Website: http://www.nice.com
Twitter: https://www.twitter.com/NICELtd
LinkedIn: https://www.linkedin.com/company/nice-systems
Product Categories: Quality Monitoring & Coaching, Cloud Solutions, Workforce Optimization/Performance Mgmt

NICE Systems is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions.

Gold

Pegasystems Inc.

Booth Number: 402
Website: https://www.pega.com/

Pegasystems develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements.

Pega’s enterprise service application, Pega Customer Service, provides a contact center desktop, case management for customer service, mobile field service, self-service and industry-specific processes and data models. With Pega, service organizations can deliver consistent interactions across every channel, help employees work smarter and faster, and respond rapidly to new business opportunities and challenges. To learn more visit us at www.pega.com/service.

Gold

ServiceNow

Booth Number: 703
Website: http://www.servicenow.com/csm
Twitter: https://twitter.com/servicenow
LinkedIn: https://www.linkedin.com/company-beta/29352/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, CRM Solutions, Self-Service Tools

About ServiceNow in Customer Service Management
Your customers and partners demand fast and effective service, but disconnected systems and processes hold your customer service teams back. With the ServiceNow System of ActionTM you can replace these disconnected work patterns of the past with intelligent workflows of the future. As part of the System of Action, ServiceNow Customer Service Management allows your teams to focus on improving customer satisfaction while reducing costs. Now, you can deliver an effortless customer and agent experience, connect teams to fix issues, and proactively prevent calls.
Learn more about ServiceNow in Customer Service Management at www.servicenow.com/csm

Silver

Bold360

Booth Number: 711
Website: https://www.Bold360.com
Product Categories: Contact Center Resources, Cloud Solutions, Multichannel/Omnichannel Suites

Bold360 is an intelligent customer engagement solution that provides businesses with actionable customer insights to efficiently deliver richer and more personalized experiences in real time. Bold360 provides the digital channels and tools needed to engage and support consumers as they seamlessly move across self-service and agent-assisted channels like chat, email, messaging and social, while presenting agents with the full context of those interactions through a single pane of glass. Bold360 improves contact center efficiencies and delivers better customer experiences that build loyalty, advocacy and grow share of wallet. For more information, visit www.bold360.com.

Silver

Five9

Booth Number: 608
Website: http://www.five9.com
Twitter: https://www.twitter.com/Five9
LinkedIn: https://www.linkedin.com/company/five9
Product Categories: Agent Desktop Software, Cloud Solutions, Multichannel/Omnichannel Suites

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that it reliable, secure, compliant and scalable which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Silver

Zendesk

Booth Number: 602
Website: http://www.zendesk.com
Twitter: https://www.twitter.com/zendesk
LinkedIn: https://www.linkedin.com/company/zendesk
Product Categories: Customer Satisfaction Surveys (NPS, VOC, etc)

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

AcuCall

Booth Number: 809
Website: http://www.acucall.com

Unified Contact Center Communication

Calabrio, Inc.
Call Design
Content Guru
ConvergeOne

Calabrio, Inc.

Booth Number: 715
Website: http://www.calabrio.com
Twitter: https://www.Twitter.com/calabrio
LinkedIn: https://www.linkedin.com/company/calabrio-inc
Product Categories: Analytics Software/Customer Analytics, Cloud Solutions, Workforce Optimization/Performance Mgmt

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. Calabrio ONE® is a unified suite—including call recording, quality management, workforce management and voice-of-the-customer analytics—that records, captures and analyzes customer engagement center interactions to improve the customer experience and drive top-line business growth. The suite can be deployed in the cloud, on-premises or via hybrid. Find more at http://calabrio.com/ and follow @Calabrio on Twitter.

Call Design

Booth Number: 520
Website: http://www.calldesign.com.au
LinkedIn: https://www.linkedin.com/company/call-design-north-america
Product Categories: Cloud Solutions, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

Call Design has specialized in Workforce Optimization, Analytics, Mobile and Cloud solutions, out of this world support and personalized training and consulting services since 1999.

We've cultivated a process with our combined experience, consultative approach and market leading technologies to ensure that the right people are in the right place with the right skills at the right time to provide your customers with optimal service and quality. It's our goal to ensure your employees are aligned with the goals of your organization and that they are performing as your best performers. We work at an enterprise-wide level to put the best tools in place for an unparalleled customer experience.

The best by design and association - Call Design has built a bridge between the industry's leading service providers, software solutions and professional organizations.

We look forward to meeting you!

Content Guru

Booth Number: 603
Website: http://www.contentguru.com/
Twitter: https://www.twitter.com/cgchirp
LinkedIn: https://www.linkedin.com/company-beta/227405/
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel/Omnichannel Suites

Content Guru is a global leader in cloud-based communications solutions. It delivers customer engagement and Cloud Contact Centre services through the multi-award-winning storm® platform.

Hundreds of the world’s largest organisations are powered by storm, in sectors ranging from utilities and travel through to finance and government, and include Chubb, Sodexo, and the UK's National Health Service (NHS).

These clients choose the platform for its unparalleled scalability and reliability in handling enormous volumes of multi-channel communications, its flexibility in delivering best-in-class services anywhere, anyhow and at any time, and its scope for truly international deployments.

ConvergeOne

Booth Number: 421
Website: http://www.convergeone.com
Twitter: https://twitter.com/Converge_One
LinkedIn: https://www.linkedin.com/company/converge-one
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources, Cloud Solutions

Founded in 1993, ConvergeOne is a leading global IT service provider of collaboration and technology solutions for large and medium enterprise with decades of experience assisting customers to transform their digital infrastructure and realize a return on investment. Over 5,700 enterprise and mid-market customers trust ConvergeOne with collaboration, enterprise networking, data center, cloud and security solutions to achieve business outcomes. Uniquely positioned, ConvergeOne has strategic partnerships with Genesys, Avaya, Cisco, IBM, and Microsoft and more than 200 other global industry leaders to customize specific business outcomes. We deliver solutions with a full life cycle approach including strategy, design and implementation with professional, managed, cloud and support services. ConvergeOne holds more than 1,700 technical certifications across hundreds of engineers throughout North America including three Network Operations Centers.

Fonolo
GamEffective
HDI
injixo

Fonolo

Booth Number: 813
Website: https://www.fonolo.com
Twitter: https://www.twitter.com/fonolo
LinkedIn: https://www.linkedin.com/company/fonolo
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites

As the leading provider of cloud-based call-back solutions, Fonolo eliminates hold time and improves the way call centers interact with their customers on the web, mobile or by phone.

Fonolo's In-Call Rescue solution gives your customers the option to "press 1 to get a call-back from the next agent", while Web Rescue and Mobile Rescue power your website and mobile app with click-to-call-back capabilities.

Fonolo's cloud-based technology works with any call center infrastructure and has minimal impact on your existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.

More info: Fonolo.com or info@fonolo.com.

GamEffective

Booth Number: 523
Website: http://www.gameffective.com
Twitter: https://www.twitter.com/gameffective
LinkedIn: https://www.linkedin.com/company/gameffective
Product Categories: Employee Benefits, Incentives/Gamification, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

GamEffective is a leading workforce performance management company, helping companies engage employees to improve performance, motivation and learning. GamEffective supercharges performance and learning through personalized gamification, goal setting and real time feedback. The GamEffective platform can easily integrate with existing enterprise applications, providing a deep and effective gamification solution that significantly improves performance and is easily integrated into existing systems. GamEffective’s innovative gamification workforce performance platform is used by leading multinationals; the company is a 2016 Gartner Cool Vendor in Human Capital Management.

HDI

Booth Number: 621
Website: http://www.thinkhdi.com
Product Categories: Customer Satisfaction Surveys (NPS, VOC, etc), Self-Service Tools, Training, on-site or virtual

Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the industry source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners.

injixo

Booth Number: 626
Website: http://www.injixo.com
Twitter: https://www.twitter.com/injixo
LinkedIn: https://www.linkedin.com/company/injixo
Product Categories: Contact Center Resources, Cloud Solutions, Workforce Optimization/Performance Mgmt

For any contact center, injixo is a powerful and easy-to-use cloud workforce management application for forecasting, scheduling and intraday management. Our clients do more business and create happier customers while lowering costs and reducing effort around staffing their labor in the contact center. The pay-as-you-grow model allows flexibility at a remarkable price of $9 per user per month.

As one of the earliest adopters of cloud services for the contact center industry, we radically changed our business model and we were one of the first to offer workforce management as a "Software as a Service" under the brand "injixo".

Our parent company is InVision AG, in 1995 InVision started offering workforce management software. By 1997 our focus was completely on the contact center industry. By 1999, InVision had already set up subsidiaries in 11 offices around the world.

iQventures

Booth Number: 821
Website: http://www.iqventures.com
Product Categories: Analytics Software/Customer Analytics, Quality Monitoring & Coaching, Cloud Solutions

SpeechiQ leverages the power of IBM Watson to deliver the most advanced, user-friendly speech analytics and quality management tool on the market, providing organizations the opportunity to improve the customer experience. Delivering a simplified and customizable call evaluation workflow (both automated and manual) complete with extensive call analytics ensures maximum efficiency. The easy-to-use interface enables quick call searches utilizing filters and keyword lists. Leveraging our cloud deployment model ensures maximum flexibility while controlling operating costs. With unlimited storage at no additional cost for any defined length of time, your compliance and budgetary needs are protected.

Lessonly

Booth Number: 705
Website: http://www.lessonly.com
Twitter: https://www.twitter.com/lessonly
LinkedIn: https://www.linkedin.com/company/3148030
Product Categories: Cloud Solutions, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

Lessonly is modern team learning software used by over 750,000 learners at more than 400 companies to translate important work knowledge into Lessons that accelerate productivity. Sales teams across the world use Lessonly to reinforce best practices, accelerate rep performance, and close more deals. Support teams across the world use Lessonly to serve customers faster, drive consistent support, and elevate the customer experience. Learn more at Lessonly.com.

Loxysoft

Booth Number: 521
Website: http://www.loxysoft.com
Product Categories: Workforce Optimization/Performance Mgmt

Loxysoft is the provider of the workforce management system ProScheduler. ProScheduler is used by hundreds of call centers in North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities. ProScheduler is affordable and has a truly intuitive and graphic user interface, which makes it quick to implement and learn. ROI is generally made within 6-8 months. The powerful optimizing engine creates optimized schedules within minutes, which makes it easy to try different settings to analyze effects and measure costs before publishing the schedules to your workforce.

Monet Software

Booth Number: 503
Website: http://www.monetsoftware.com/

NexInteractive
Noble Systems
OnBrand24
Pindrop

NexInteractive

Booth Number: 623
Website: http://www.nexinteractive.com

Noble Systems

Booth Number: 522
Twitter: https://www.twitter.com/NobleSystems
LinkedIn: https://www.linkedin.com/company/noble-systems
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, Workforce Optimization/Performance Mgmt

Noble Systems Corporation is a global leader in customer communications, providing innovative solutions for Unified Communications, Workforce Management, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, and workforce management.

OnBrand24

Booth Number: 627
Website: http://www.onbrand24.com/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Quality Monitoring & Coaching, Outsourcing

A premier outsourced domestic call center services provider for 30+ years, OnBrand24 offers inbound and outbound expertise across B2B and B2C markets. Awarded the Gold Medal by TopTenREVIEWS in 2014 (Silver in 2013) and named to the Inc. 5000 list of the fastest growing private companies the last two years, we specialize in customer service, order processing, tier 1 help desk; lead generation, appointment setting, customer win-back and customer research. Locations: Beverly, MA, Portsmouth, NH and Savannah, GA. All representatives work on-site for quality assurance, knowledge sharing, work performance monitoring and productivity. Phone, email, live chat.

Pindrop

Booth Number: 814
Website: https://www.pindrop.com/
Twitter: https://www.twitter.com/pindrop
LinkedIn: https://www.linkedin.com/company/pindrop
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Phone/Data/Internet, Contact Center Hardware

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust for every voice interaction. Pindrop® solutions protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts an unrivaled amount of intelligence from every call encountered. Pindrop® solutions help detect fraudsters and authenticate callers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation. Pindrop, a privately held company, headquartered in Atlanta, GA, was founded in 2011 and is venture-backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, and IVP. For more information, please visit pindrop.com.

Pipkins
RingCentral
SaleMove
Sennheiser

Pipkins

Booth Number: 412
Website: http://www.pipkins.com
Twitter: https://www.twitter.com/pipkinswfm
LinkedIn: https://www.linkedin.com/company/130918
Product Categories: Workforce Optimization/Performance Mgmt

Pipkins, Inc. (www.pipkins.com), founded in 1983 and headquartered in St. Louis, Missouri, is the leading supplier of workforce management software and services to the contact center industry, providing sophisticated forecasting, scheduling technology for the front and back office. For more than thirty years, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with thirteen industry-first applications. Vantage Point, Pipkins premier product, is the accurate workforce management solution. Pipkins systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.

RingCentral

Booth Number: 620
Website: https://www.ringcentral.com
Twitter: https://twitter.com/RingCentral
LinkedIn: https://www.linkedin.com/company-beta/60868/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel/Omnichannel Suites, Workforce Optimization/Performance Mgmt

RingCentral is a global provider of pure-cloud unified communications, collaboration, and call center solutions. The company's market-leading RingCentral Contact Center helps build customer loyalty and increase agent productivity with its powerful omnichannel capabilities. Beyond the call center, RingCentral offers other easy-to-use communications tools to help businesses drive greater customer engagement and boost organizational efficiency. RingCentral is headquartered in Belmont, California.

SaleMove

Booth Number: 527
Website: https://www.salemove.com
Twitter: https://www.twitter.com/salemove
LinkedIn: https://www.linkedin.com/company-beta/2687116/
Product Categories: Cloud Solutions, Multichannel/Omnichannel Suites, WebRTC

SaleMove breathes life into the digital customer experience. With only a single line of code, SaleMove enables companies to identify their highest-value website visitors and engage them through live video, audio, chat, and CoBrowsing. The high-touch engagements made possible by SaleMove greatly increase online conversions, improve customer support, and provide an overall better customer experience.

Sennheiser

Booth Number: 709
Website: https://www.en-us.sennheiser.com
LinkedIn: https://www.linkedin.com/company/sennheiser-communications
Product Categories: Contact Center Hardware

Sennheiser is the world's leading manufacturer of headphones, microphones and wireless transmission systems. Sennheiser’s Enterprise Solution division is specialized in the development of wireless headsets, wired headsets, speakerphones and conferencing systems for all aspects of your business needs.
We obtain certifications, test our products and develop long-term relationships with the leading global Unified Communications providers. You can count on an easy-to-install integrated solution that delivers a smooth and productive user experience.

ShoreTel
Softcom Technologies Corporation
Spectrum Corporation
SWPP

ShoreTel

Booth Number: 720
Website: https://www.shoretel.com
Twitter: https://www.twitter.com/Shoretel
Product Categories: Analytics Software/Customer Analytics, Contact Center Resources, Cloud Solutions, CRM Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), WebRTC, Contact Center Hardware

ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering todays always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. www.shoretel.com

Softcom Technologies Corporation

Booth Number: 406
Website: http://softcomcorp.com/
Twitter: https://twitter.com/SoftcomCorp
LinkedIn: https://ca.linkedin.com/company/softcom-technologies-corporation
Product Categories: Analytics Software/Customer Analytics, Workforce Optimization/Performance Mgmt

Softcom provides business intelligence and data analytics expertise for contact centers. Since 1994 our industry leading products and solutions have helped optimize businesses in over 30 countries. We offer a full suite of analytical tools designed specifically for supervisors, managers, agents, executives and analysts who value the need for accurate, trusted information. Learn more at www.SoftcomCorp.com.

Come visit us at booth 406. We look forward to meeting you!

Spectrum Corporation

Booth Number: 410
Website: http://www.specorp.com
Twitter: https://www.twitter.com/specorp
LinkedIn: https://www.linkedin.com/groups/2874819/profile
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics

Spectrum Corporation has consistently been an innovative leader offering a “total solution” that maximizes performance and increases efficiency in companies worldwide, including many Fortune 500 companies.

Spectrum Corporation is a leader in Unified Contact Center Reporting (UCCR). UCCR is a process of extracting real-time and historical data from contact center applications, transforming that raw data into information and publishing that information in usable reports for all levels of the contact center. The reports are seen on dashboards, LCD screens, desktops, wallboards, web based reports, email and smartphones.

Spectrum’s strength in the UCCR process lies in the ability to extract and collect the raw data using one of six different methods. This unique strength is what puts Spectrum ahead of others in the contact center reporting arena.

SWPP

Booth Number: 803
Website: http://www.swpp.org
Twitter: https://www.twitter.com/SWPP_ORG
Product Categories: Quality Monitoring & Coaching, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

The Society of Workforce Planning Professionals (SWPP) is a global organization devoted to facilitating education and networking opportunities among workforce planners.

SWPP provides its membership with a variety of services, including:
Member-only access to certain areas of the SWPP website; E-mail Tip of the Week; Quarterly newsletters with articles written by industry experts; Regional networking meetings (SWPP Meets); Access to quarterly web seminars; Discount to attend educational web seminars; Online forums; Job Posting Board; $100 discount on CWPP certification; $250 discount to the SWPP Annual Conference.

Information about our sister association, the Quality Assurance & Training Connection (QATC), is available at www.qatc.org.

UJET
USA Digital
World Connection

UJET

Booth Number: 505
Website: https://ujet.co
Twitter: https://www.twitter.com/ujetco
LinkedIn: https://www.linkedin.com/company-beta/18051573/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites

UJET Inc. provides a revolutionary customer interaction platform and brings joy to customer support by helping companies resolve problems faster. UJET offers a holistic platform for voice and chat channels that customers can reach via in-app, in-web, or in-1800 routes, making support your competitive advantage. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple platform to take the frustration out of customer support and in turn provide a sleek, modern smartphone-era experience. We are backed by leading investors including Kleiner Perkins, DCM Ventures, Comerica, Resolute, and Relay Ventures. For more information, visit us at http://www.ujet.co.

USA Digital

Booth Number: 721
Website: http://www.usad.com
Twitter: https://twitter.com/USADigital
Product Categories: Long Distance Phone Service, Phone/Data/Internet

USA Digital is a leading provider of high volume voice and data telecom products, including Long Distance, Toll Free, DIA, Private Line, and T.38/FoIP. USAD has a strong portfolio of ancillary services and features to complement these core products, such as SMS, MMS, off-site transfers, time of day/overflow routing and customer peering. USA Digital provides scalability and responsiveness expected by contact centers, without expensive multi-vendor integration. And, we SAVE you MONEY! Learn more at www.usad.com or give us a call at 888-872-3787.

World Connection

Booth Number: 622
Website: http://www.wconnection.net
LinkedIn: https://www.linkedin.com/company/world-connection-guatemala
Product Categories: Outsourcing, Social Media / Chat / Mobile Support, Speech & Language Services

World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in being a true extension of your company and brand, and focus not only on achieving metrics and maintaining high levels of service, but also on achieving your long-term business goals.

Conference Host

ICMI

Booth Number: 615
Website: http://www.icmi.com/
Product Categories: Contact Center Resources, Training, on-site or virtual

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

Diamond

Salesforce

Booth Number: 403
Website: http://www.salesforce.com
Product Categories: Cloud Solutions, CRM Solutions, Multichannel/Omnichannel Suites

Service Cloud, the world’s #1 intelligent customer service platform, enables companies to transform the customer experience with smart customer service conversations across every channel. Whether engaging customers via messaging, video, communities, web chat, in-app, email, phone or even communicating directly with connected products, Service Cloud helps leading brands use service as a competitive advantage by delivering personalized, connected customer service experiences across every channel. Companies that have deployed Service Cloud have seen an average 22 percent decrease in support costs and 28 percent increase in agent productivity according to a third-party research report sponsored by Salesforce.

Diamond

Talkdesk

Booth Number: 609
Website: http://www.talkdesk.com
Twitter: https://www.twitter.com/talkdesk
LinkedIn: https://www.linkedin.com/company/talkdesk
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources, Cloud Solutions

Talkdesk is a next-generation, cloud-based contact center software that helps deliver delightful customer service. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones, hardware or downloads. Talkdesk’s web-based interface provides robust, enterprise-level contact center functionality with advanced features, comprehensive reporting and seamless out-of-the-box integrations with 25+ business tools, including Salesforce, Zendesk, Desk.com and Slack. Talkdesk empowers contact center managers to make data-driven decisions based on comprehensive information and contact center agents to have personalized, effective conversations with customers. https://www.talkdesk.com

Gold

Genesys

Booth Number: 515
Website: http://www.genesys.com
Twitter: https://www.twitter.com/Genesys
LinkedIn: https://www.linkedin.com/company/Genesys
Product Categories: Analytics Software/Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Quality Monitoring & Coaching, Cloud Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), Multichannel/Omnichannel Suites, Self-Service Tools, Video Support, WebRTC, Workforce Optimization/Performance Mgmt, Phone/Data/Internet

Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

Gold

inContact

Booth Number: 508
Website: http://www.incontact.com
Twitter: https://www.twitter.com/inContact
LinkedIn: https://www.linkedin.com/company/incontact
Product Categories: Contact Center Resources, Cloud Solutions, Workforce Optimization/Performance Mgmt

inContact is the cloud contact center software leader, with the most complete, easiest and most reliable solution to help organizations achieve their customer experience goals. inContact continuously innovates in the cloud and is the only provider to offer a complete solution that includes the customer interaction cloud, an expert service model and the broadest partner ecosystem.

Gold

NICE

Booth Number: 702
Website: http://www.nice.com
Twitter: https://www.twitter.com/NICELtd
LinkedIn: https://www.linkedin.com/company/nice-systems
Product Categories: Quality Monitoring & Coaching, Cloud Solutions, Workforce Optimization/Performance Mgmt

NICE Systems is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions.

Gold

Pegasystems Inc.

Booth Number: 402
Website: https://www.pega.com/

Pegasystems develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements.

Pega’s enterprise service application, Pega Customer Service, provides a contact center desktop, case management for customer service, mobile field service, self-service and industry-specific processes and data models. With Pega, service organizations can deliver consistent interactions across every channel, help employees work smarter and faster, and respond rapidly to new business opportunities and challenges. To learn more visit us at www.pega.com/service.

Gold

ServiceNow

Booth Number: 703
Website: http://www.servicenow.com/csm
Twitter: https://twitter.com/servicenow
LinkedIn: https://www.linkedin.com/company-beta/29352/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, CRM Solutions, Self-Service Tools

About ServiceNow in Customer Service Management
Your customers and partners demand fast and effective service, but disconnected systems and processes hold your customer service teams back. With the ServiceNow System of ActionTM you can replace these disconnected work patterns of the past with intelligent workflows of the future. As part of the System of Action, ServiceNow Customer Service Management allows your teams to focus on improving customer satisfaction while reducing costs. Now, you can deliver an effortless customer and agent experience, connect teams to fix issues, and proactively prevent calls.
Learn more about ServiceNow in Customer Service Management at www.servicenow.com/csm

Silver

Bold360

Booth Number: 711
Website: https://www.Bold360.com
Product Categories: Contact Center Resources, Cloud Solutions, Multichannel/Omnichannel Suites

Bold360 is an intelligent customer engagement solution that provides businesses with actionable customer insights to efficiently deliver richer and more personalized experiences in real time. Bold360 provides the digital channels and tools needed to engage and support consumers as they seamlessly move across self-service and agent-assisted channels like chat, email, messaging and social, while presenting agents with the full context of those interactions through a single pane of glass. Bold360 improves contact center efficiencies and delivers better customer experiences that build loyalty, advocacy and grow share of wallet. For more information, visit www.bold360.com.

Silver

Five9

Booth Number: 608
Website: http://www.five9.com
Twitter: https://www.twitter.com/Five9
LinkedIn: https://www.linkedin.com/company/five9
Product Categories: Agent Desktop Software, Cloud Solutions, Multichannel/Omnichannel Suites

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating over three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that it reliable, secure, compliant and scalable which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. For more information visit www.five9.com.

Silver

Zendesk

Booth Number: 602
Website: http://www.zendesk.com
Twitter: https://www.twitter.com/zendesk
LinkedIn: https://www.linkedin.com/company/zendesk
Product Categories: Customer Satisfaction Surveys (NPS, VOC, etc)

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 94,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.

AcuCall

Booth Number: 809
Website: http://www.acucall.com

Unified Contact Center Communication

Calabrio, Inc.
Call Design

Calabrio, Inc.

Booth Number: 715
Website: http://www.calabrio.com
Twitter: https://www.Twitter.com/calabrio
LinkedIn: https://www.linkedin.com/company/calabrio-inc
Product Categories: Analytics Software/Customer Analytics, Cloud Solutions, Workforce Optimization/Performance Mgmt

Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. Calabrio ONE® is a unified suite—including call recording, quality management, workforce management and voice-of-the-customer analytics—that records, captures and analyzes customer engagement center interactions to improve the customer experience and drive top-line business growth. The suite can be deployed in the cloud, on-premises or via hybrid. Find more at http://calabrio.com/ and follow @Calabrio on Twitter.

Call Design

Booth Number: 520
Website: http://www.calldesign.com.au
LinkedIn: https://www.linkedin.com/company/call-design-north-america
Product Categories: Cloud Solutions, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

Call Design has specialized in Workforce Optimization, Analytics, Mobile and Cloud solutions, out of this world support and personalized training and consulting services since 1999.

We've cultivated a process with our combined experience, consultative approach and market leading technologies to ensure that the right people are in the right place with the right skills at the right time to provide your customers with optimal service and quality. It's our goal to ensure your employees are aligned with the goals of your organization and that they are performing as your best performers. We work at an enterprise-wide level to put the best tools in place for an unparalleled customer experience.

The best by design and association - Call Design has built a bridge between the industry's leading service providers, software solutions and professional organizations.

We look forward to meeting you!

Content Guru
ConvergeOne

Content Guru

Booth Number: 603
Website: http://www.contentguru.com/
Twitter: https://www.twitter.com/cgchirp
LinkedIn: https://www.linkedin.com/company-beta/227405/
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel/Omnichannel Suites

Content Guru is a global leader in cloud-based communications solutions. It delivers customer engagement and Cloud Contact Centre services through the multi-award-winning storm® platform.

Hundreds of the world’s largest organisations are powered by storm, in sectors ranging from utilities and travel through to finance and government, and include Chubb, Sodexo, and the UK's National Health Service (NHS).

These clients choose the platform for its unparalleled scalability and reliability in handling enormous volumes of multi-channel communications, its flexibility in delivering best-in-class services anywhere, anyhow and at any time, and its scope for truly international deployments.

ConvergeOne

Booth Number: 421
Website: http://www.convergeone.com
Twitter: https://twitter.com/Converge_One
LinkedIn: https://www.linkedin.com/company/converge-one
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources, Cloud Solutions

Founded in 1993, ConvergeOne is a leading global IT service provider of collaboration and technology solutions for large and medium enterprise with decades of experience assisting customers to transform their digital infrastructure and realize a return on investment. Over 5,700 enterprise and mid-market customers trust ConvergeOne with collaboration, enterprise networking, data center, cloud and security solutions to achieve business outcomes. Uniquely positioned, ConvergeOne has strategic partnerships with Genesys, Avaya, Cisco, IBM, and Microsoft and more than 200 other global industry leaders to customize specific business outcomes. We deliver solutions with a full life cycle approach including strategy, design and implementation with professional, managed, cloud and support services. ConvergeOne holds more than 1,700 technical certifications across hundreds of engineers throughout North America including three Network Operations Centers.

Fonolo
GamEffective

Fonolo

Booth Number: 813
Website: https://www.fonolo.com
Twitter: https://www.twitter.com/fonolo
LinkedIn: https://www.linkedin.com/company/fonolo
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites

As the leading provider of cloud-based call-back solutions, Fonolo eliminates hold time and improves the way call centers interact with their customers on the web, mobile or by phone.

Fonolo's In-Call Rescue solution gives your customers the option to "press 1 to get a call-back from the next agent", while Web Rescue and Mobile Rescue power your website and mobile app with click-to-call-back capabilities.

Fonolo's cloud-based technology works with any call center infrastructure and has minimal impact on your existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.

More info: Fonolo.com or info@fonolo.com.

GamEffective

Booth Number: 523
Website: http://www.gameffective.com
Twitter: https://www.twitter.com/gameffective
LinkedIn: https://www.linkedin.com/company/gameffective
Product Categories: Employee Benefits, Incentives/Gamification, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

GamEffective is a leading workforce performance management company, helping companies engage employees to improve performance, motivation and learning. GamEffective supercharges performance and learning through personalized gamification, goal setting and real time feedback. The GamEffective platform can easily integrate with existing enterprise applications, providing a deep and effective gamification solution that significantly improves performance and is easily integrated into existing systems. GamEffective’s innovative gamification workforce performance platform is used by leading multinationals; the company is a 2016 Gartner Cool Vendor in Human Capital Management.

HDI
injixo

HDI

Booth Number: 621
Website: http://www.thinkhdi.com
Product Categories: Customer Satisfaction Surveys (NPS, VOC, etc), Self-Service Tools, Training, on-site or virtual

Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the industry source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners.

injixo

Booth Number: 626
Website: http://www.injixo.com
Twitter: https://www.twitter.com/injixo
LinkedIn: https://www.linkedin.com/company/injixo
Product Categories: Contact Center Resources, Cloud Solutions, Workforce Optimization/Performance Mgmt

For any contact center, injixo is a powerful and easy-to-use cloud workforce management application for forecasting, scheduling and intraday management. Our clients do more business and create happier customers while lowering costs and reducing effort around staffing their labor in the contact center. The pay-as-you-grow model allows flexibility at a remarkable price of $9 per user per month.

As one of the earliest adopters of cloud services for the contact center industry, we radically changed our business model and we were one of the first to offer workforce management as a "Software as a Service" under the brand "injixo".

Our parent company is InVision AG, in 1995 InVision started offering workforce management software. By 1997 our focus was completely on the contact center industry. By 1999, InVision had already set up subsidiaries in 11 offices around the world.

iQventures
Lessonly

iQventures

Booth Number: 821
Website: http://www.iqventures.com
Product Categories: Analytics Software/Customer Analytics, Quality Monitoring & Coaching, Cloud Solutions

SpeechiQ leverages the power of IBM Watson to deliver the most advanced, user-friendly speech analytics and quality management tool on the market, providing organizations the opportunity to improve the customer experience. Delivering a simplified and customizable call evaluation workflow (both automated and manual) complete with extensive call analytics ensures maximum efficiency. The easy-to-use interface enables quick call searches utilizing filters and keyword lists. Leveraging our cloud deployment model ensures maximum flexibility while controlling operating costs. With unlimited storage at no additional cost for any defined length of time, your compliance and budgetary needs are protected.

Lessonly

Booth Number: 705
Website: http://www.lessonly.com
Twitter: https://www.twitter.com/lessonly
LinkedIn: https://www.linkedin.com/company/3148030
Product Categories: Cloud Solutions, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

Lessonly is modern team learning software used by over 750,000 learners at more than 400 companies to translate important work knowledge into Lessons that accelerate productivity. Sales teams across the world use Lessonly to reinforce best practices, accelerate rep performance, and close more deals. Support teams across the world use Lessonly to serve customers faster, drive consistent support, and elevate the customer experience. Learn more at Lessonly.com.

Loxysoft

Booth Number: 521
Website: http://www.loxysoft.com
Product Categories: Workforce Optimization/Performance Mgmt

Loxysoft is the provider of the workforce management system ProScheduler. ProScheduler is used by hundreds of call centers in North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities. ProScheduler is affordable and has a truly intuitive and graphic user interface, which makes it quick to implement and learn. ROI is generally made within 6-8 months. The powerful optimizing engine creates optimized schedules within minutes, which makes it easy to try different settings to analyze effects and measure costs before publishing the schedules to your workforce.

Monet Software

Booth Number: 503
Website: http://www.monetsoftware.com/

NexInteractive
Noble Systems

NexInteractive

Booth Number: 623
Website: http://www.nexinteractive.com

Noble Systems

Booth Number: 522
Twitter: https://www.twitter.com/NobleSystems
LinkedIn: https://www.linkedin.com/company/noble-systems
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, Workforce Optimization/Performance Mgmt

Noble Systems Corporation is a global leader in customer communications, providing innovative solutions for Unified Communications, Workforce Management, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, and workforce management.

OnBrand24
Pindrop

OnBrand24

Booth Number: 627
Website: http://www.onbrand24.com/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Quality Monitoring & Coaching, Outsourcing

A premier outsourced domestic call center services provider for 30+ years, OnBrand24 offers inbound and outbound expertise across B2B and B2C markets. Awarded the Gold Medal by TopTenREVIEWS in 2014 (Silver in 2013) and named to the Inc. 5000 list of the fastest growing private companies the last two years, we specialize in customer service, order processing, tier 1 help desk; lead generation, appointment setting, customer win-back and customer research. Locations: Beverly, MA, Portsmouth, NH and Savannah, GA. All representatives work on-site for quality assurance, knowledge sharing, work performance monitoring and productivity. Phone, email, live chat.

Pindrop

Booth Number: 814
Website: https://www.pindrop.com/
Twitter: https://www.twitter.com/pindrop
LinkedIn: https://www.linkedin.com/company/pindrop
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Phone/Data/Internet, Contact Center Hardware

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust for every voice interaction. Pindrop® solutions protect some of the biggest banks, insurers, and retailers in the world using patented technology that extracts an unrivaled amount of intelligence from every call encountered. Pindrop® solutions help detect fraudsters and authenticate callers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation. Pindrop, a privately held company, headquartered in Atlanta, GA, was founded in 2011 and is venture-backed by Andreessen Horowitz, Citi Ventures, Felicis Ventures, CapitalG, GV, and IVP. For more information, please visit pindrop.com.

Pipkins
RingCentral

Pipkins

Booth Number: 412
Website: http://www.pipkins.com
Twitter: https://www.twitter.com/pipkinswfm
LinkedIn: https://www.linkedin.com/company/130918
Product Categories: Workforce Optimization/Performance Mgmt

Pipkins, Inc. (www.pipkins.com), founded in 1983 and headquartered in St. Louis, Missouri, is the leading supplier of workforce management software and services to the contact center industry, providing sophisticated forecasting, scheduling technology for the front and back office. For more than thirty years, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with thirteen industry-first applications. Vantage Point, Pipkins premier product, is the accurate workforce management solution. Pipkins systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.

RingCentral

Booth Number: 620
Website: https://www.ringcentral.com
Twitter: https://twitter.com/RingCentral
LinkedIn: https://www.linkedin.com/company-beta/60868/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel/Omnichannel Suites, Workforce Optimization/Performance Mgmt

RingCentral is a global provider of pure-cloud unified communications, collaboration, and call center solutions. The company's market-leading RingCentral Contact Center helps build customer loyalty and increase agent productivity with its powerful omnichannel capabilities. Beyond the call center, RingCentral offers other easy-to-use communications tools to help businesses drive greater customer engagement and boost organizational efficiency. RingCentral is headquartered in Belmont, California.

SaleMove
Sennheiser

SaleMove

Booth Number: 527
Website: https://www.salemove.com
Twitter: https://www.twitter.com/salemove
LinkedIn: https://www.linkedin.com/company-beta/2687116/
Product Categories: Cloud Solutions, Multichannel/Omnichannel Suites, WebRTC

SaleMove breathes life into the digital customer experience. With only a single line of code, SaleMove enables companies to identify their highest-value website visitors and engage them through live video, audio, chat, and CoBrowsing. The high-touch engagements made possible by SaleMove greatly increase online conversions, improve customer support, and provide an overall better customer experience.

Sennheiser

Booth Number: 709
Website: https://www.en-us.sennheiser.com
LinkedIn: https://www.linkedin.com/company/sennheiser-communications
Product Categories: Contact Center Hardware

Sennheiser is the world's leading manufacturer of headphones, microphones and wireless transmission systems. Sennheiser’s Enterprise Solution division is specialized in the development of wireless headsets, wired headsets, speakerphones and conferencing systems for all aspects of your business needs.
We obtain certifications, test our products and develop long-term relationships with the leading global Unified Communications providers. You can count on an easy-to-install integrated solution that delivers a smooth and productive user experience.

ShoreTel
Softcom Technologies Corporation

ShoreTel

Booth Number: 720
Website: https://www.shoretel.com
Twitter: https://www.twitter.com/Shoretel
Product Categories: Analytics Software/Customer Analytics, Contact Center Resources, Cloud Solutions, CRM Solutions, Customer Satisfaction Surveys (NPS, VOC, etc), WebRTC, Contact Center Hardware

ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering todays always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. www.shoretel.com

Softcom Technologies Corporation

Booth Number: 406
Website: http://softcomcorp.com/
Twitter: https://twitter.com/SoftcomCorp
LinkedIn: https://ca.linkedin.com/company/softcom-technologies-corporation
Product Categories: Analytics Software/Customer Analytics, Workforce Optimization/Performance Mgmt

Softcom provides business intelligence and data analytics expertise for contact centers. Since 1994 our industry leading products and solutions have helped optimize businesses in over 30 countries. We offer a full suite of analytical tools designed specifically for supervisors, managers, agents, executives and analysts who value the need for accurate, trusted information. Learn more at www.SoftcomCorp.com.

Come visit us at booth 406. We look forward to meeting you!

Spectrum Corporation
SWPP

Spectrum Corporation

Booth Number: 410
Website: http://www.specorp.com
Twitter: https://www.twitter.com/specorp
LinkedIn: https://www.linkedin.com/groups/2874819/profile
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics

Spectrum Corporation has consistently been an innovative leader offering a “total solution” that maximizes performance and increases efficiency in companies worldwide, including many Fortune 500 companies.

Spectrum Corporation is a leader in Unified Contact Center Reporting (UCCR). UCCR is a process of extracting real-time and historical data from contact center applications, transforming that raw data into information and publishing that information in usable reports for all levels of the contact center. The reports are seen on dashboards, LCD screens, desktops, wallboards, web based reports, email and smartphones.

Spectrum’s strength in the UCCR process lies in the ability to extract and collect the raw data using one of six different methods. This unique strength is what puts Spectrum ahead of others in the contact center reporting arena.

SWPP

Booth Number: 803
Website: http://www.swpp.org
Twitter: https://www.twitter.com/SWPP_ORG
Product Categories: Quality Monitoring & Coaching, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

The Society of Workforce Planning Professionals (SWPP) is a global organization devoted to facilitating education and networking opportunities among workforce planners.

SWPP provides its membership with a variety of services, including:
Member-only access to certain areas of the SWPP website; E-mail Tip of the Week; Quarterly newsletters with articles written by industry experts; Regional networking meetings (SWPP Meets); Access to quarterly web seminars; Discount to attend educational web seminars; Online forums; Job Posting Board; $100 discount on CWPP certification; $250 discount to the SWPP Annual Conference.

Information about our sister association, the Quality Assurance & Training Connection (QATC), is available at www.qatc.org.

UJET
USA Digital

UJET

Booth Number: 505
Website: https://ujet.co
Twitter: https://www.twitter.com/ujetco
LinkedIn: https://www.linkedin.com/company-beta/18051573/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel/Omnichannel Suites

UJET Inc. provides a revolutionary customer interaction platform and brings joy to customer support by helping companies resolve problems faster. UJET offers a holistic platform for voice and chat channels that customers can reach via in-app, in-web, or in-1800 routes, making support your competitive advantage. The technology behind UJET replaces all of the convoluted systems, lines, and contact numbers with a stunningly simple platform to take the frustration out of customer support and in turn provide a sleek, modern smartphone-era experience. We are backed by leading investors including Kleiner Perkins, DCM Ventures, Comerica, Resolute, and Relay Ventures. For more information, visit us at http://www.ujet.co.

USA Digital

Booth Number: 721
Website: http://www.usad.com
Twitter: https://twitter.com/USADigital
Product Categories: Long Distance Phone Service, Phone/Data/Internet

USA Digital is a leading provider of high volume voice and data telecom products, including Long Distance, Toll Free, DIA, Private Line, and T.38/FoIP. USAD has a strong portfolio of ancillary services and features to complement these core products, such as SMS, MMS, off-site transfers, time of day/overflow routing and customer peering. USA Digital provides scalability and responsiveness expected by contact centers, without expensive multi-vendor integration. And, we SAVE you MONEY! Learn more at www.usad.com or give us a call at 888-872-3787.

World Connection

World Connection

Booth Number: 622
Website: http://www.wconnection.net
LinkedIn: https://www.linkedin.com/company/world-connection-guatemala
Product Categories: Outsourcing, Social Media / Chat / Mobile Support, Speech & Language Services

World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in being a true extension of your company and brand, and focus not only on achieving metrics and maintaining high levels of service, but also on achieving your long-term business goals.

"If you work in a Contact Center you need to attend this event! The ICMI Team creates a three day event where you learn more about Leadership, Employee Training/Quality Management and Retention, Technology in a fun environment, with the best in the Biz!"

Susie Kent, National Director Sales & Service, Broadway.com

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