Receive Updates

Join our mailing list to receive news and announcements.

Thank you for signing up to receive updates.

Stay 'in the know' about up-and-coming products and services to help improve your contact center operations. Visit and learn from these top solution providers.

DEMO HALL HOURS:
Tuesday, 5:00pm-7:00pm, Demo Hall Bash
Wednesday, 10:00am-2:00pm
Thursday, 10:00am-12:30pm

Diamond

Talkdesk

Booth Number: 717
Website: https://www.talkdesk.com/
Twitter: https://twitter.com/talkdesk
LinkedIn: https://www.linkedin.com/company/talkdesk
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel / Omnichannel Suites

Talkdesk is omnichannel cloud-based contact center software that helps you deliver delightful customer service. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones, hardware or downloads. Talkdesk’s web-based interface provides robust, enterprise-level call center functionality with advanced features, comprehensive reporting and seamless out-of-the-box integrations with 25+ business tools, including Salesforce, Zendesk, Desk.com and Shopify. Talkdesk empowers call center managers to make data-driven decisions based on comprehensive information and call center agents to have personalized, real-time conversations with customers. https://www.talkdesk.com

Platinum

LiveOps Cloud

Booth Number: 711
Website: http://www.liveopscloud.com
Twitter: https://twitter.com/LiveOpsCloud
LinkedIn: https://www.linkedin.com/company/liveops
Product Categories: Cloud Solutions, Multichannel / Omnichannel Suites, Workforce Optimization / Performance Mgmt

LiveOps Cloud is building a happier world, one customer experience at a time. The world’s most passionate, customer-focused brands empower their workforces, delight customers and improve the bottom line – all with LiveOps Cloud’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform. Headquartered in Austin, Texas, LiveOps Cloud has operations in California, Canada, the United Kingdom and New Zealand. Learn more at www.liveopscloud.com.

Gold

Genesys

Booth Number: 617
Website: http://www.genesyslab.com/
Twitter: https://twitter.com/Genesys
LinkedIn: https://www.linkedin.com/company/Genesys
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Quality Monitoring & Coaching, Contact Center Resources, Cloud Solutions, Multichannel / Omnichannel Suites, Self-Service Tools, Social Media / Chat / Mobile Support, Speech & Language Services, WebRTC, Workforce Optimization / Performance Mgmt

Booth #617 - Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences. For over 25 years, we have passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries to orchestrate over 24 billion contact center interactions per year in the cloud and on-premises. For more information visit www.genesys.com.

Gold

inContact

Booth Number: 705
Website: http://www.incontact.com/
Twitter: https://twitter.com/inContact
LinkedIn: https://www.linkedin.com/company/incontact
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Workforce Optimization / Performance Mgmt

inContact is the cloud contact center software leader, making it easier and affordable for organizations around the globe to create stand-out customer experiences while meeting their key business metrics. inContact continuously innovates in the cloud and is the only provider to offer a complete cloud customer interaction platform that is purpose built for enterprise and government organizations who operate in multiple divisions, locations and global regions. Named as Market Leader in the 2015 Ovum Decision Matrix and winner of 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,200 cloud contact center instances.

Gold

NICE

Booth Number: 804
Website: http://www.nice.com
Twitter: https://www.twitter.com/NICE
LinkedIn: http://www.linkedin.com/company/nice-systems
Product Categories: Analytics Software / Customer Analytics, Quality Monitoring & Coaching, Workforce Optimization / Performance Mgmt

NICE Systems is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions.

Gold

SAP Hybris

Booth Number: B1,B2,B3
Website: https://www.hybris.com/en/
Twitter: https://twitter.com/saphybris
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel / Omnichannel Suites

SAP Hybris enables businesses to transform how they engage with customers, innovate how they do business, and simplify their technology landscape. With a comprehensive approach to customer engagement and commerce, SAP Hybris solutions unlock opportunities to transform businesses by driving relevant, contextual experiences across all customer touch-points in real-time, creating strong differentiation and building a competitive advantage in the Digital Economy. SAP Hybris has helped some of the world's leading organizations transform themselves in response to changing market conditions and customer expectations - delivering exceptional experiences, adding new channels, evolving their business models, and entering new markets.

Silver

BoldChat by LogMeIn

Booth Number: 903
Website: https://secure.logmein.com/home/en
Product Categories: Multichannel / Omnichannel Suites, Self-Service Tools, Social Media / Chat / Mobile Support

Booth #903 - BoldChat is a live chat and omni-channel engagement solution that allows you to seamlessly engage customers across many digital channels and devices at every stage of their journey. Interacting how they want, when they want, customers enjoy a consistent experience – from self-service to personalized support. And agents have a single interface to manage all conversations; for improved efficiency, increased conversion rates, and better customer experiences that build loyalty, advocacy and grow share of wallet. For more information, visit www.boldchat.com

Silver

Enghouse Interactive

Booth Number: 700
Website: http://www.enghouseinteractive.com
Twitter: https://twitter.com/enghouseinterac
LinkedIn: https://www.linkedin.com/company/enghouse-interactive
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Quality Monitoring & Coaching, Contact Center Resources, Cloud Solutions, CRM Solutions, Customer Satisfaction Surveys (NPS, VOC, Surveys), Multichannel / Omnichannel Suites, Self-Service Tools, Social Media / Chat / Mobile Support, Speech & Language Services, Workforce Optimization / Performance Mgmt, Contact Center Hardware

Booth #700 - Enghouse Interactive delivers technology and expertise to maximize the value of every business interaction to over 10,000 companies. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include control center, contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations. www.enghouseinteractive.com

8x8
Aria Solutions
Boogie Board eWriters
Calabrio, Inc.

8x8

Booth Number: 706
Website: http://www.8x8.com/
Twitter: https://twitter.com/8x8
LinkedIn: http://www.linkedin.com/company/8x8
Product Categories: Analytics Software / Customer Analytics, Cloud Solutions, Multichannel / Omnichannel Suites

Booth #706 - 8x8, Inc. is the global leader in cloud communications and has transformed more than 45,000 businesses in over 100 countries. 8x8's Enterprise Communications as-a-Service solution delivers a powerful continuous communications experience from desktop to mobile, and enables companies of all sizes to solve critical business challenges and modernize their communications. 8x8 delivers world-class phone service, contact center solutions, conferencing, collaboration and advanced business analytics. With corporate headquarters in Silicon Valley, 8x8 has built a global footprint with offices and data centers worldwide, including the U.S., U.K., Canada, Romania, Hong Kong and Australia. Visit us at www.8x8.com or connect with 8x8 on LinkedIn, Facebook, Twitter and Google+.

Aria Solutions

Booth Number: 918
Website: http://www.ariasolutions.com/
Twitter: https://twitter.com/AriaSolutions
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, Multichannel / Omnichannel Suites

Booth #918 - Aria Solutions has been a leading provider of contact center and customer engagement solutions for nearly 20 years. We leverage extensive industry experience, knowledge, proven methodology, tools and templates in building products and delivering innovative, omnichannel, cloud, on-premises and hybrid-based solutions. Many top Fortune 1,000 companies and over 500,000 agents have benefited from our software and service solutions and, as a result, built new or transformed their existing contact centers into Customer Engagement Centers. Connect with Aria via Twitter, Facebook, YouTube, LinkedIn, and the Aria Solutions’ blog.

Boogie Board eWriters

Booth Number: 517
Website: http://kentdisplays.com/
Twitter: https://twitter.com/boogieboard
LinkedIn: https://www.facebook.com/myboogieboard
Product Categories: Self-Service Tools, Workforce Optimization / Performance Mgmt, Contact Center Hardware

Booth #517 - Kent displays is a global leader of a unique eWriter display technology. It has expertise in research, development, roll to roll manufacturing, and consumer packaged goods design and assembly using the eWriter technology. Kent displays also commercializes and sells the eWriter technology under its brand Boogie Board in a multitude of global retail markets.
Boogie Board eWriters have been in existence for 6 years and have become ubiquitous when it comes to electronic writing with the most natural feel of handwriting. Kent displays is using the market success in consumer retail and introducing the eWriter technology in other OEM markets.

Calabrio, Inc.

Booth Number: 710
Website: https://www.calabrio.com
Twitter: https://www.Twitter.com/calabrio
LinkedIn: https://www.linkedin.com/company/calabrio-inc
Product Categories: Analytics Software / Customer Analytics, Cloud Solutions, Workforce Optimization / Performance Mgmt

Booth #710 - Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through contact centers. The Calabrio ONE® software suite empowers everyone in an organization with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness driving growth and long-term corporate prosperity.

Calabrio solutions are built on a web-based architecture that positions the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio was named a “Leader” in the Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization.

Call Design
CallMiner
Certified Languages Intl
Comm100 Network Corporation

Call Design

Booth Number: 801
Website: http://www.calldesignNA.com
Twitter: DO NOT INCLUDE
LinkedIn: https://www.linkedin.com/company/call-design-north-america
Product Categories: Cloud Solutions, Training, on-site or virtual, Workforce Optimization / Performance Mgmt

Booth #801 - Call Design has specialized in Workforce Optimization solutions, out of this world support, personalized training and consulting services since 1999.

We've cultivated a process with our combined experience, consultative approach and market leading technologies to ensure that the right people are in the right place with the right skills at the right time to provide your customers with optimal service and quality. It's our goal to ensure your employees are aligned with the goals of your organization and that they are performing as your best performers. We work at an enterprise-wide level to put the best tools in place for an unparalleled customer experience.

The best by design and association - Call Design has built a bridge between the industry's leading service providers, software solutions and professional organizations.

We look forward to meeting you!

CallMiner

Booth Number: 813
Website: http://callminer.com/
Twitter: http://www.twitter.com/@callminer
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, Quality Monitoring & Coaching, Cloud Solutions, Employee Incentive/Reward Programs/Gamification, Multichannel / Omnichannel Suites, Workforce Optimization / Performance Mgmt

Booth #813 - CallMiner helps businesses and organizations improve agent performance and gather key business intelligence by allowing them to automatically listen to every customer interaction. CallMiner’s software solutions can monitor conversations in real-time or analyze them after completion, delivering actionable insights to contact center staff,
business analysts, and executives.

Certified Languages Intl

Booth Number: 607
Website: http://www.certifiedlanguages.com/
Twitter: https://www.twitter.com/CertLangIntl
LinkedIn: https://www.linkedin.com/company/certified-languages-international
Product Categories: Contact Center Resources, Speech & Language Services

Booth #607 - Certified Languages International (CLI) is a full-service language company specializing in over-the-phone interpreter and document translation services. With a growing list of over 200 languages, CLI is among the largest providers of its kind in the world, servicing North America and abroad. Our professional, U.S.-based interpreters are skilled in industry-specific terminology and available 24/7/365. CLI is committed to helping businesses increase revenues and maximize the value of their non-English speaking customer relationships, which we achieve by investing in innovative technology to deliver language services with unmatched efficiency and accuracy.

Comm100 Network Corporation

Booth Number: 819
Website: https://www.comm100.com
Twitter: https://twitter.com/Comm100
LinkedIn: https://www.linkedin.com/company/comm100-network-corporation
Product Categories: Cloud Solutions, Social Media / Chat / Mobile Support, WebRTC

Booth #819 - Comm100 Network Corporation is an award-winning global provider of enterprise live chat solution. Comm100 Live Chat is used by thousands of businesses worldwide to support their website visitors in real time so as to increase conversions, boost customer satisfaction and lower operating costs. Some of Comm100’s top clients include HP, Sony, Sears, Whirlpool, Stanford University, G2A.com, Zain and Canadian government agencies. With “100% communication, 100% success” as the company motto, Comm100 is committed to ensuring that transitioning human-to-human interactions to real-life success stories is always possible in a digital world.

ConvergeOne
Convoso (formerly SafeSoft Solutions)
Five9
Fonolo

ConvergeOne

Booth Number: 906
Website: http://www.converge-one.com/
Twitter: https://twitter.com/Converge_One
LinkedIn: https://www.linkedin.com/company/converge-one
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources, Cloud Solutions

Booth #906 - ConvergeOne, formerly NACR, is a leading provider of custom information, communications and data technology solutions and services for any environment, regardless of existing systems. Last year we were recognized by Interactive Intelligence receiving both the 2015 Vision Award and the 2015 Exponential Growth Award. We offer solutions in customer experience, collaboration, contact center, cloud, data center and virtualization, enterprise networking, and security. We're obsessed with designing, implementing, managing and supporting your systems - so you can focus on achieving your goals. Visit us at booth 906 to learn more. www.convergeone.com

Convoso (formerly SafeSoft Solutions)

Booth Number: 718
Website: https://www.convoso.com
Twitter: https://twitter.com/convoso
Product Categories: Contact Center Resources, Employee Incentive/Reward Programs/Gamification, WebRTC

Booth #718 - Convoso (formerly SafeSoft Solutions) is the world’s first “gamified” cloud-based, browser-based contact center software. Gamification utilizes game-like incentivization, and rewards agents based on custom KPIs. Combined with our powerfully comprehensive capabilities-- such as inbound, outbound, and blended calling—Convoso’s full suite relieves any of your contact center’s pain points.

From customer support to increasing sales, Convoso’s solution can do it all. Our software is built by industry experts, for industry experts, ensuring every solution is guaranteed to exceed your goals.

Convoso takes pride in continuously upholding our track record of concierge support, 99.99% uptime, competitive pricing, ease-of-use, and more! www.convoso.com

Five9

Booth Number: 505
Website: http://www.five9.com
Product Categories: Agent Desktop Software, Cloud Solutions, Multichannel / Omnichannel Suites

Booth #505 -

Fonolo

Booth Number: 807
Website: https://fonolo.com
Twitter: https://twitter.com/fonolo
LinkedIn: https://www.linkedin.com/company/fonolo
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel / Omnichannel Suites

Booth #807 - As the leading provider of cloud-based call-back solutions, Fonolo improves the call center experience by eliminating hold-time and providing sophisticated contact capabilities for online and mobile customers.

Fonolo's In-Call Rescue solution gives your customers the option to "press 1 to get a call-back from the next agent", while Web Rescue and Mobile Rescue power your website and mobile app with click-to-call-back capabilities.

Fonolo's cloud-based technology works with any call center infrastructure and has minimal impact on your existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.

More info: Fonolo.com or info@fonolo.com.

GamEffective
Gladly
GM Voices
Greatify

GamEffective

Booth Number: 916
Website: http://www.gameffective.com/
Twitter: https://www.twitter.com/gameffective
LinkedIn: https://www.linkedin.com/company/gameffective
Product Categories: Employee Incentive/Reward Programs/Gamification, Workforce Optimization / Performance Mgmt

Booth #916 - GamEffective is a leading workforce performance management company, helping companies engage employees to improve performance, motivation and learning. GamEffective supercharges performance and learning through personalized gamification, goal setting and real time feedback. The GamEffective platform can easily integrate with existing enterprise applications, providing a deep and effective gamification solution that significantly improves performance and is easily integrated into existing systems. GamEffective’s innovative gamification workforce performance platform is used by leading multinationals; the company is a 2016 Gartner Cool Vendor in Human Capital Management.

Gladly

Booth Number: 907
Website: https://www.gladly.com
Twitter: https://www.twitter.com/gladly
LinkedIn: https://www.linkedin.com/company/gladly-inc
Product Categories: Cloud Solutions, Multichannel / Omnichannel Suites, Social Media / Chat / Mobile Support

Booth #907 - Gladly is reinventing customer service. We believe that customer loyalty starts with conversations that make customers feel known and cared for. That’s why we built a platform that puts customers and conversations at the center. Our modern, simple messaging interface allows agents and managers to see the entire lifetime of customer conversations, across all channels, in a single place. Gladly also understands and helps manage the complexities of 21st century customer service - including routing and SLAs, as well as provides the voice of your customer through real time analytics on the topics of all your conversations. Let’s talk.

GM Voices

Booth Number: 805
Website: http://gmvoices.com/
Twitter: https://www.twitter.com/GMVoices
Product Categories: Contact Center Resources, Speech & Language Services, Video Support

Booth #805 - Since 1985, GM Voices has emerged as the worldwide leader in professionally-recorded voice prompts, language localization, persona development and Voice Branding solutions for global contact centers. Recording from a start-of-art production facility, GM Voices works with professional voice actors in over 100 languages and dialects, helping companies establish a natural-sounding Voice Brand that improves the customer experience anywhere in the world.

It's easy to get started; just pick a voice and send a script. Ready-to-load audio files are delivered the day after the recording session in any format.

Greatify

Booth Number: A3
Website: http://www.greatify.co
Twitter: https://www.twitter.com/gr8ify
Product Categories: Employee Incentive/Reward Programs/Gamification, Human Resource and/or Recruitment Tools, Workforce Optimization / Performance Mgmt

Greatify’s mission is to to inject humanity back in the workplace and inspire 5 million employees and managers alike to become more engaged at work by 2026.

Greatify is an employee engagement solution that helps you create and automate incentive programs for all of your company’s teams and in a variety of different industries.

Greatify goes beyond the frivolity of many products that focus on bringing games to work; rather, we focus on the business challenges companies face while leveraging research in human and workplace psychology. Greatify sets itself in an entirely new league to help companies improve employee engagement, performance and productivity.

HDI
ICMI
injixo
IntelePeer

HDI

Booth Number: 921
Website: http://www.thinkhdi.com

BOOTH 917 - Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the industry source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners.

ICMI

Booth Number: 821
Website: http://www.icmi.com/
Product Categories: Contact Center Resources, Training, on-site or virtual

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

injixo

Booth Number: C1
Website: http://www.injixo.com/
Twitter: https://twitter.com/injixo
LinkedIn: https://www.linkedin.com/company/injixo
Product Categories: Cloud Solutions, Workforce Optimization / Performance Mgmt

injixo offers feature-rich WFM which is easily accessed via a web browser and can be used without a lengthy start-up process. injixo supports the entire WFM cycle including forecasting, scheduling, intraday management, adherence monitoring, and reporting. injixo is offered at a remarkable price of $9 per user per month with zero set-up costs.
injixo is an online platform offering true cloud-based services to contact center professionals. It includes access to comprehensive workforce management (WFM) functionality on a Software-as-a-Service basis, participation in on-demand e-learning programs, and access to the collective insight of a community of fellow injixo users.

IntelePeer

Booth Number: 812
Website: http://www.intelepeer.com/
Twitter: https://twitter.com/intelepeer
LinkedIn: https://www.linkedin.com/company/intelepeer
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Self-Service Tools

IntelePeer is a leading provider of on-demand, cloud-based business communication solutions. Delivering high-quality HD voice, messaging and contact center solutions for enterprises and contact centers, IntelePeer™s CoreCloudTM SIP services and Atmosphere® platform delivers an unprecedented level of simplicity, analytics, savings and control. Designed to keep pace with rapidly evolving business needs, CoreCloud SIP combines the highest quality, reliability and security in easily deployed solutions. The Atmosphere® platform delivers cost effective, competitive-edge services including IVR, Virtual Automated Call Distribution (VACD), Virtual Predictive Dialer (VPD), Cloud Routing, and SMS/Email applications. For more information visit: www.intelepeer.com and follow on Twitter.

Interactive Intelligence
iQventures
Jacada
KnoahSoft

Interactive Intelligence

Booth Number: 611
Website: http://www.inin.com/
Twitter: https://www.twitter.com/IN_Intelligence
LinkedIn: https://www.linkedin.com/company/interactive-intelligence
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Workforce Optimization / Performance Mgmt

Interactive Intelligence is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 21-year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.

iQventures

Booth Number: 915
Website: http://www.iqventures.com
Product Categories: Analytics Software / Customer Analytics, Quality Monitoring & Coaching, Cloud Solutions

SpeechiQ leverages the power of IBM Watson to deliver the most advanced, user-friendly speech analytics tool on the market, providing organizations the opportunity to improve the customer experience. Delivering a simplified and customizable call evaluation workflow complete with data analytics ensures maximum efficiency. Includes an easy-to-use feedback process to capture agent responses to their call evaluations. Leveraging our cloud deployment model ensures maximum flexibility while controlling operating costs. With unlimited storage at no additional cost for any defined length of time, your compliance and budgetary needs are protected.

Jacada

Booth Number: 616
Website: http://www.jacada.com
Twitter: https://www.twitter.com/jacada_inc
LinkedIn: https://www.linkedin.com/company/jacada
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel / Omnichannel Suites

Jacada solutions drive increased revenue and loyalty by blending the Digital and Voice Experience with your Agents creating a seamless customer journey. Jacada enables organizations worldwide to deliver effortless agent-assisted interactions by implementing cutting‐edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Customers can benefit from an improved customer experience at every touch point with the organization, whether at the contact center, on the mobile device, the website, or at the retail store

KnoahSoft

Booth Number: D2
Website: http://www.knoahsoft.com
Twitter: https://twitter.com/knoahsoft
LinkedIn: https://www.linkedin.com/company/knoahsoft-inc-
Product Categories: Analytics Software / Customer Analytics, Quality Monitoring & Coaching, Workforce Optimization / Performance Mgmt

KnoahSoft offers workforce optimization solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality at an affordable price. The Harmony™ suite is a secure web-based platform that is seamlessly integrated from end to end to give users the ultimate in flexibility, scalability, and ease of use. With the invaluable insight into multi-channel interactions gleaned from Harmony™, users can increase productivity, enhance customer satisfaction, improve workflow, and ensure compliance.

Language Services Associates
Lesson.ly
Lionbridge Technologies, Inc
Loxysoft

Language Services Associates

Booth Number: 811
Website: https://lsaweb.com
Twitter: https://twitter.com/LSAWeb
LinkedIn: https://www.linkedin.com/company/language-services-associates
Product Categories: Contact Center Resources, Speech & Language Services, Video Support

Now Celebrating our 25th Anniversary! Our mission is to help people and companies survive and thrive in a global environment. Leading corporations across the globe depend on our language solutions to get the cultural support they need, while benefiting from the best customer service possible. We’re proud to fulfill the multicultural communication needs of more than 1,600 clients worldwide, in over 200 languages, across virtually every industry. Our language solutions include telephone interpreting, translation and localization, video remote interpreting, face-to-face interpreting, sign language interpreting and language assessments.

Lesson.ly

Booth Number: 800
Website: http://www.lesson.ly
Twitter: https://twitter.com/lessonly
LinkedIn: https://www.linkedin.com/company/3148030
Product Categories: Contact Center Resources, Cloud Solutions, Training, on-site or virtual

Employees succeed when they have streamlined access to company knowledge, best practices, and team policies. Lessonly’s learning automation software helps more than 300 companies capture this information as step-by-step lessons that are easy to assign, measure, search, and update. Learn more at www.lessonly.com.

Lionbridge Technologies, Inc

Booth Number: 913
Website: http://www.geofluent.com
Twitter: https://www.twitter.com/GeoFluent
LinkedIn: https://www.linkedin.com/company/3685474
Product Categories: Contact Center Resources, Social Media / Chat / Mobile Support, Speech & Language Services

GeoFluent is a real-time translation solution that allows contact centers and BPOs to multilingual-enable their voice and existing chat, helpdesk, email and other communications platforms. This allows your existing agents to communicate with any customer, regardless of the language either speaks, increasing customer satisfaction, loyalty and revenue. With pre-built integrations to Jive, Live Agent, Live Person, Lithium, Moxie, Outlook, Verint, Zendesk and other leading contact center platforms, there is no IT involvement required to add the second-generation multilingual functionality nor changes to how customers or agents already communicate. Learn more at www.geofluent.com.

Loxysoft

Booth Number: 512
Website: http://www.loxysoft.se/en/
Product Categories: Workforce Optimization / Performance Mgmt

Loxysoft is the provider of the workforce management system ProScheduler. ProScheduler is used by hundreds of call centers in North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities. ProScheduler is affordable and has a truly intuitive and graphic user interface, which makes it quick to implement and learn. ROI is generally made within 6-8 months. The powerful optimizing engine creates optimized schedules within minutes, which makes it easy to try different settings to analyze effects and measure costs before publishing the schedules to your workforce.

Nuxiba Technologies
OnBrand24
Pipkins
PTP

Nuxiba Technologies

Booth Number: 504
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Quality Monitoring & Coaching, Multichannel / Omnichannel Suites

Nuxiba® is a leading developer and provider of state-of-the-art
Advanced Call Center Solutions that empower businesses to communicate effectively
at any scale.

Our feature set and modules enable businesses of all sizes to discover the benefits of an Omni-channel all-in one solution. Our powerful, reliable and easily-deployable open-architecture Cloud and Hosted Contact Center Solutions are fully customizable and can be tailored to work within your infrastructure and not break the bank!.

OnBrand24

Booth Number: C3
Website: http://onbrand24.com/
Product Categories: Contact Center Resources, Outsourcing

A premier outsourced domestic call center services provider for 30+ years, OnBrand24 offers inbound and outbound expertise across B2B and B2C markets. Awarded the Gold Medal by TopTenREVIEWS in 2014 (Silver in 2013) and named to the Inc. 5000 list of the fastest growing private companies the last two years, we specialize in customer service, order processing, tier 1 help desk; lead generation, appointment setting, customer win-back and customer research. Locations: Beverly, MA, Portsmouth, NH and Savannah, GA. All representatives work on-site for quality assurance, knowledge sharing, work performance monitoring and productivity. Phone, email, live chat.

Pipkins

Booth Number: D3
Website: http://www.pipkins.com/
Twitter: https://twitter.com/pipkinswfm
LinkedIn: https://www.linkedin.com/company/pipkins-inc.
Product Categories: Cloud Solutions, Employee Incentive/Reward Programs/Gamification, Workforce Optimization / Performance Mgmt

Pipkins, Inc. (www.pipkins.com), founded in 1983 and headquartered in St. Louis, Missouri, is the leading supplier of workforce management software and services to the contact center industry, providing sophisticated forecasting, scheduling technology for the front and back office. For over thirty years, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with thirteen industry-first applications. Vantage Point, Pipkins premier product, is the most accurate forecasting and scheduling tool on the market. Pipkins systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.

PTP

Booth Number: 704
Website: http://www.ptpinc.com
Twitter: https://www.twitter.com/PTPCX
LinkedIn: http://www.linkedin.com/company/performance-technology-partners
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel / Omnichannel Suites, Workforce Optimization / Performance Mgmt

PTP collaborates with leading businesses to develop and implement customer experience technology solutions that transform how they engage their customers. By pairing decades of industry experience with a technology agnostic approach, PTP stays connected to an organizations business drivers while enabling a 360° view of the customer to increase loyalty and satisfaction across marketing, sales and service. PTP understands how to optimize technology and business processes to be a competitive advantage and breakdown silos to build customer connections through seamless, end-to-end, omni-channel communication.

Relate, by Zendesk
RingCentral
RMG Networks
ServiceNow, Inc.

Relate, by Zendesk

Booth Number: 900
Website: http://www.zendesk.com
Twitter: http://www.twitter.com/@JoinRelate
Product Categories: Contact Center Resources, Customer Satisfaction Surveys (NPS, VOC, Surveys)

Relate is home to a diverse selection of expert content and deep thoughts from Zendesk. It connects the business side of what Zendesk does—create software for improving customer interactions—to the more general human desire for better relationships.

Relate is here to help you examine, ponder, and hopefully improve the interactions you have with other people whether they’re customers or co-workers, friends or frenemies. Because even though this is business, we’re all people. Transactions are interactions, and interactions are the foundation of relationships. And relationships are complicated. Visit the Relate website and sign up for our newsletter at relate.zendesk.com. Follow us on twitter @JoinRelate for timely news & relevant articles.

RingCentral

Booth Number: 605
Website: https://www.ringcentral.com
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel / Omnichannel Suites, Social Media / Chat / Mobile Support

RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based business communications solutions. Easier to manage and more flexible than on-premise communications systems, RingCentral’s cloud solution meets the needs of modern distributed and mobile workforces, while eliminating the expense and complications of legacy hardware-based PBX systems. RingCentral is headquartered in Belmont, California.

RMG Networks

Booth Number: 510
Website: http://www.rmgnetworks.com/
Twitter: https://www.twitter.com/rmgnetworks
LinkedIn: https://www.linkedin.com/company/471142
Product Categories: Agent Desktop Software, Social Media / Chat / Mobile Support, Workforce Optimization / Performance Mgmt

RMG Networks is a worldwide leader in providing intelligent visual solutions. RMG offers customers a single point of accountability for data visualization, empowering organizations to integrate and display critical data to better run their businesses with intelligent contact center, visual internal communications, visual supply chain and intelligent digital signage solutions. Trusted by 70% of the Fortune 100, RMG powers a network of over one million screens on six continents. RMG is headquartered in Dallas, Texas, with offices in the United States, United Kingdom and United Arab Emirates. For more information, visit www.rmgnetworks.com.

ServiceNow, Inc.

Booth Number: 901
Website: http://www.servicenow.com
Twitter: https://mobile.twitter.com/servicenow
LinkedIn: https://www.linkedin.com/company/servicenow
Product Categories: Agent Desktop Software, Cloud Solutions, CRM Solutions, Self-Service Tools

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field service and more. We deliver a ‘lights-out, light-speed’ experience through our enterprise cloud – built to manage everything as a service.

ShoreTel
SourceAmerica
Spectrum Corporation
StellaService

ShoreTel

Booth Number: 810
Website: https://www.shoretel.com/
Twitter: https://www.twitter.com/Shore
Product Categories: Contact Center Resources, Cloud Solutions, WebRTC

ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. www.shoretel.com

SourceAmerica

Booth Number: C2
Website: http://www.sourceamerica.org
Twitter: https://www.twitter.com/SourceAmericaUS
LinkedIn: https://www.linkedin.com/company/SourceAmerica
Product Categories: Contact Center Resources, Human Resource and/or Recruitment Tools

SourceAmerica® is a national nonprofit that creates job opportunities for a skilled and dedicated workforce: people with significant disabilities. We are the vital link between this exceptional workforce, the network of community-based nonprofits, and the Federal Government and commercial companies that need the products and services they provide. SourceAmerica is an AbilityOne® authorized enterprise.

Spectrum Corporation

Booth Number: 502
Website: http://www.specorp.com/
Twitter: https://www.twitter.com/specorp
LinkedIn: https://www.linkedin.com/groups/2874819/profile
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics

Spectrum Corporation has consistently been an innovative leader offering a “total solution” that maximizes performance and increases efficiency in companies worldwide, including many Fortune 500 companies.

Spectrum Corporation is a leader in Unified Contact Center Reporting (UCCR). UCCR is a process of extracting real-time and historical data from contact center applications, transforming that raw data into information and publishing that information in usable reports for all levels of the contact center. The reports are seen on dashboards, LCD screens, desktops, wallboards, web based reports, email and smartphones.

Spectrum’s strength in the UCCR process lies in the ability to extract and collect the raw data using one of six different methods. This unique strength is what puts Spectrum ahead of others in the contact center reporting arena.

StellaService

Booth Number: A2
Website: https://www.stellaservice.com
Twitter: https://twitter.com/StellaService
LinkedIn: https://www.linkedin.com/company/449478
Product Categories: Quality Monitoring & Coaching, Customer Satisfaction Surveys (NPS, VOC, Surveys), Employee Incentive/Reward Programs/Gamification

Stella Connect motivates and supercharges the performance of front-line teams through customer-driven ratings and rewards for specific employees.

SWPP
Teleopti
TelStrat
T-Metrics, Inc.

SWPP

Booth Number: B4
Website: http://www.swpp.org
Twitter: SWPP_ORG
Product Categories: Quality Monitoring & Coaching, Training, on-site or virtual, Workforce Optimization / Performance Mgmt

The Society of Workforce Planning Professionals (SWPP) is a global organization devoted to facilitating education and networking opportunities among workforce planners.

SWPP provides its membership with a variety of services, including:
Member-only access to certain areas of the SWPP website; E-mail Tip of the Week; Quarterly newsletters with articles written by industry experts; Regional networking meetings (SWPP Meets); Access to quarterly web seminars; Discount to attend educational web seminars; Online forums; Job Posting Board; $100 discount on CWPP certification; $250 discount to the SWPP Annual Conference.
For more information, visit our website at www.swpp.org.

Information about our sister association, the Quality Assurance & Training Connection (QATC), is available at www.qatc.org.

Teleopti

Booth Number: 516
Website: http://www.teleopti.com
Twitter: https://twitter.com/Teleopti
Product Categories: Contact Center Resources, Workforce Optimization / Performance Mgmt

Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling.

TelStrat

Booth Number: 501
Website: https://www.telstrat.com
Twitter: https://twitter.com/TelStratEngage
LinkedIn: https://www.linkedin.com/company/Telstrat
Product Categories: Analytics Software / Customer Analytics, Quality Monitoring & Coaching, Workforce Optimization / Performance Mgmt

Founded in 1993, TelStrat® develops comprehensive contact center solutions & business call recording products, including Engage WFO™. This proven, industry-leading suite blends voice recording & screen capture; agent performance evaluation; coaching & E-Learning; advanced speech analytics; and sophisticated workforce management into a total workforce optimization solution.

The Engage portfolio ─ Engage Record, Engage Capture, Engage Quality, Engage Analyze, Engage Desktop Analytics, and Engage Manage ─ easily deploys in everything from single server sites to large enterprise and cloud-based environments.

Engage WFO’s award-winning technology is proven in everything from small companies to large call centers at over 3300 installations worldwide. A customer-centric, channel-focused organization, TelStrat offers Engage WFO through a global network of over 330 reseller partners, including the most prominent names in telecommunications. Engage makes capturing customer interaction, maximizing agent performance, streamlining workforce management, and knowledge mining call content affordable to any organization.

T-Metrics, Inc.

Booth Number: 600
Website: http://tmetrics.com/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel / Omnichannel Suites, Video Support

Whether deploying Premise or Cloud applications, T-Metrics delivers advanced multimedia contact center capabilities that meet today’s technical and budgetary requirements. By combining presence, voice, video, chat, SMS, and social media into a universal queue, T-Metrics delivers a truly unified contact center complete with call and screen recording. Because T-Metrics also supports agent consolidation across multiple switching platforms, contact center migration occurs according to each organization’s roadmap. Strategic migration from legacy platforms to SIP platforms, like Microsoft Lync, has never been easier. Our worldwide customer base includes public and private sector organizations that range from Fortune 500 companies to small establishments.

Universe Technical Translation, Inc.
USA Digital
Voiance Language Services
Whitepages Pro

Universe Technical Translation, Inc.

Booth Number: 904
Website: http://www.universetranslation.com
Product Categories: Contact Center Resources, Outsourcing, Speech & Language Services

How does Universe Technical Translation, Inc. consistently win business when competing against the largest and most respected language service companies – VALUE, without compromise. With 35+ years of experience to the Fortune 100, Federal, State and Local agencies, we anticipate and respond to our clients’ challenges to improve the customer satisfaction and loyalty metrics of their non-English speaking market segments. Your Contact Center Management expects and deserves – whenever, whatever, however – on-demand language interpretation and translation excellence backed by 24x7 customer service professionals.

USA Digital

Booth Number: 817
Website: http://www.usad.com
Twitter: https://twitter.com/USADigital
Product Categories: Long Distance Phone Service, Phone/Data/Internet

USA Digital is a leading provider of high volume voice and data telecom products, including Long Distance, Toll Free, DIA, Private Line, and T.38/FoIP. USAD has a strong portfolio of ancillary services and features to complement these core products, such as SMS, MMS, off-site transfers, time of day/overflow routing and customer peering. USA Digital provides scalability and responsiveness expected by contact centers, without expensive multi-vendor integration. And, we SAVE you MONEY! Learn more at www.usad.com or give us a call at 888-872-3787.

Voiance Language Services

Booth Number: 716
Website: http://www.voiance.com
Twitter: Voiance
Product Categories: Speech & Language Services

With Voiance Phone Interpretation, you get a partner and not just a vendor. Let us tell you why:
Voiance, a division of CyraCom, supports over 1,000 clients, including many of the largest banking, insurance, and government organizations in the United States. Whether by phone, video, mobile app, or written text, Voiance's language interpretation services improve the customer and employee satisfaction for thousands of organizations across the United States. Offering hundreds languages and operating 24/7, the Company's interpreters are accessible within seconds after selecting a language.

Whitepages Pro

Booth Number: 623
Website: http://pro.whitepages.com/
Twitter: whitepages
Product Categories: Analytics Software / Customer Analytics, Contact Center Resources, CRM Solutions

Whitepages Pro is a global leader in mobile identity data, helping call center managers, carriers, and system integrators identify who’s behind a phone number to manage risk and optimize customer experiences. Our accurate, real-time data helps companies dynamically route calls, block spam and fraud, and enrich prospect and customer records real-time. With RESTful APIs and SaaS tools, Whitepages Pro data easily integrates into business workflows and industry-leading call and contact center platforms.

Workforce  Management Software Group, Inc.
World Connection
Xentrax Inc.
Zendesk, Inc.

Workforce Management Software Group, Inc.

Booth Number: 701
Website: http://www.wfmsg.com
Twitter: https://Twitter.com/WFMSG
LinkedIn: http://www.wfmsg.com
Product Categories: Agent Desktop Software, Social Media / Chat / Mobile Support, Workforce Optimization / Performance Mgmt

The WorkForce Management Software Group, Inc., (WFMSG)is the developer and provider of the innovative Community workforce management solution. Compatible with over 15 ACD manufacturers, Community is renowned for its' elegant UI, imbedded wizard driven process guides, the industry's leading agent empowerment portal and imbedded training videos for ultimate ease of use and rapid adoption. To learn more, visit us on the web at www.wfmsg.com or call today to schedule your web demo at (877) 668-6870, x 801. Ask about our custom ROI analysis!

ACTIVELY SEEKING VAR'S, RESELLERS AND PARTNERS: If you are seeking an easy to work with WFM partner to enhance your existing solution set, contact Daryl Gonos at gonos@wfmsg.com, (877) 668-6870, x 801.

World Connection

Booth Number: 508
Website: http://www.wconnection.net
Twitter: do not include
LinkedIn: https://www.linkedin.com/company/world-connection-guatemala
Product Categories: Outsourcing, Social Media / Chat / Mobile Support, Video Support

World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in being a true extension of your company and brand, and focus not only on achieving metrics and maintaining high levels of service, but also on achieving your long-term business goals.

Xentrax Inc.

Booth Number: 601
Website: http://www.xentrax.com
Twitter: https://www.twitter.com/XentraxInc
Product Categories: Analytics Software / Customer Analytics, Quality Monitoring & Coaching, Workforce Optimization / Performance Mgmt

Xentrax specializes in Customer Experience Management and Workforce Optimization solutions for the Contact Center. Since 1986, we have provided innovative software solutions that help drive business success through operational efficiencies and increased customer lifetime value. Our "boutique" approach provides our customers with a more engaging, customer focused alternative to the traditional "big box" vendors, and it's our focus and specialization that powers our expertise and experience.

Our market leading software partners include OpenText and NICE Systems.

Zendesk, Inc.

Booth Number: 604
Website: http://www.zendesk.com
Twitter: https://www.twitter.com/zendesk
LinkedIn: https://www.linkedin.com/company/zendesk
Product Categories: Cloud Solutions, Customer Satisfaction Surveys (NPS, VOC, Surveys), Multichannel / Omnichannel Suites

Zendesk is a cloud-based customer service platform. It is designed to be easy to use, easy to customize, and easy to scale. Our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easy, personal and productive. Today more than 50,000 companies use Zendesk to provide service to more than 300 million people worldwide.

Diamond

Talkdesk

Booth Number: 717
Website: https://www.talkdesk.com/
Twitter: https://twitter.com/talkdesk
LinkedIn: https://www.linkedin.com/company/talkdesk
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel / Omnichannel Suites

Talkdesk is omnichannel cloud-based contact center software that helps you deliver delightful customer service. Unlike legacy systems, Talkdesk can be quickly and easily deployed without phones, hardware or downloads. Talkdesk’s web-based interface provides robust, enterprise-level call center functionality with advanced features, comprehensive reporting and seamless out-of-the-box integrations with 25+ business tools, including Salesforce, Zendesk, Desk.com and Shopify. Talkdesk empowers call center managers to make data-driven decisions based on comprehensive information and call center agents to have personalized, real-time conversations with customers. https://www.talkdesk.com

Platinum

LiveOps Cloud

Booth Number: 711
Website: http://www.liveopscloud.com
Twitter: https://twitter.com/LiveOpsCloud
LinkedIn: https://www.linkedin.com/company/liveops
Product Categories: Cloud Solutions, Multichannel / Omnichannel Suites, Workforce Optimization / Performance Mgmt

LiveOps Cloud is building a happier world, one customer experience at a time. The world’s most passionate, customer-focused brands empower their workforces, delight customers and improve the bottom line – all with LiveOps Cloud’s always-on, highly secure, true multi-tenant and instantly scalable Contact Center as a Service (CCaaS) platform. Headquartered in Austin, Texas, LiveOps Cloud has operations in California, Canada, the United Kingdom and New Zealand. Learn more at www.liveopscloud.com.

Gold

Genesys

Booth Number: 617
Website: http://www.genesyslab.com/
Twitter: https://twitter.com/Genesys
LinkedIn: https://www.linkedin.com/company/Genesys
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Quality Monitoring & Coaching, Contact Center Resources, Cloud Solutions, Multichannel / Omnichannel Suites, Self-Service Tools, Social Media / Chat / Mobile Support, Speech & Language Services, WebRTC, Workforce Optimization / Performance Mgmt

Booth #617 - Genesys, the world’s #1 Customer Experience Platform, empowers companies to create exceptional omnichannel experiences. For over 25 years, we have passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries to orchestrate over 24 billion contact center interactions per year in the cloud and on-premises. For more information visit www.genesys.com.

Gold

inContact

Booth Number: 705
Website: http://www.incontact.com/
Twitter: https://twitter.com/inContact
LinkedIn: https://www.linkedin.com/company/incontact
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Workforce Optimization / Performance Mgmt

inContact is the cloud contact center software leader, making it easier and affordable for organizations around the globe to create stand-out customer experiences while meeting their key business metrics. inContact continuously innovates in the cloud and is the only provider to offer a complete cloud customer interaction platform that is purpose built for enterprise and government organizations who operate in multiple divisions, locations and global regions. Named as Market Leader in the 2015 Ovum Decision Matrix and winner of 2014 CRM Magazine Rising Star Award, inContact has deployed over 2,200 cloud contact center instances.

Gold

NICE

Booth Number: 804
Website: http://www.nice.com
Twitter: https://www.twitter.com/NICE
LinkedIn: http://www.linkedin.com/company/nice-systems
Product Categories: Analytics Software / Customer Analytics, Quality Monitoring & Coaching, Workforce Optimization / Performance Mgmt

NICE Systems is the worldwide leading provider of enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE solutions help the world’s largest organizations deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies, are using NICE solutions.

Gold

SAP Hybris

Booth Number: B1,B2,B3
Website: https://www.hybris.com/en/
Twitter: https://twitter.com/saphybris
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel / Omnichannel Suites

SAP Hybris enables businesses to transform how they engage with customers, innovate how they do business, and simplify their technology landscape. With a comprehensive approach to customer engagement and commerce, SAP Hybris solutions unlock opportunities to transform businesses by driving relevant, contextual experiences across all customer touch-points in real-time, creating strong differentiation and building a competitive advantage in the Digital Economy. SAP Hybris has helped some of the world's leading organizations transform themselves in response to changing market conditions and customer expectations - delivering exceptional experiences, adding new channels, evolving their business models, and entering new markets.

Silver

BoldChat by LogMeIn

Booth Number: 903
Website: https://secure.logmein.com/home/en
Product Categories: Multichannel / Omnichannel Suites, Self-Service Tools, Social Media / Chat / Mobile Support

Booth #903 - BoldChat is a live chat and omni-channel engagement solution that allows you to seamlessly engage customers across many digital channels and devices at every stage of their journey. Interacting how they want, when they want, customers enjoy a consistent experience – from self-service to personalized support. And agents have a single interface to manage all conversations; for improved efficiency, increased conversion rates, and better customer experiences that build loyalty, advocacy and grow share of wallet. For more information, visit www.boldchat.com

Silver

Enghouse Interactive

Booth Number: 700
Website: http://www.enghouseinteractive.com
Twitter: https://twitter.com/enghouseinterac
LinkedIn: https://www.linkedin.com/company/enghouse-interactive
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, Call Mgmt: ACD, IVR, PBX, CallBack Software, Quality Monitoring & Coaching, Contact Center Resources, Cloud Solutions, CRM Solutions, Customer Satisfaction Surveys (NPS, VOC, Surveys), Multichannel / Omnichannel Suites, Self-Service Tools, Social Media / Chat / Mobile Support, Speech & Language Services, Workforce Optimization / Performance Mgmt, Contact Center Hardware

Booth #700 - Enghouse Interactive delivers technology and expertise to maximize the value of every business interaction to over 10,000 companies. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include control center, contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations. www.enghouseinteractive.com

8x8
Aria Solutions

8x8

Booth Number: 706
Website: http://www.8x8.com/
Twitter: https://twitter.com/8x8
LinkedIn: http://www.linkedin.com/company/8x8
Product Categories: Analytics Software / Customer Analytics, Cloud Solutions, Multichannel / Omnichannel Suites

Booth #706 - 8x8, Inc. is the global leader in cloud communications and has transformed more than 45,000 businesses in over 100 countries. 8x8's Enterprise Communications as-a-Service solution delivers a powerful continuous communications experience from desktop to mobile, and enables companies of all sizes to solve critical business challenges and modernize their communications. 8x8 delivers world-class phone service, contact center solutions, conferencing, collaboration and advanced business analytics. With corporate headquarters in Silicon Valley, 8x8 has built a global footprint with offices and data centers worldwide, including the U.S., U.K., Canada, Romania, Hong Kong and Australia. Visit us at www.8x8.com or connect with 8x8 on LinkedIn, Facebook, Twitter and Google+.

Aria Solutions

Booth Number: 918
Website: http://www.ariasolutions.com/
Twitter: https://twitter.com/AriaSolutions
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, Multichannel / Omnichannel Suites

Booth #918 - Aria Solutions has been a leading provider of contact center and customer engagement solutions for nearly 20 years. We leverage extensive industry experience, knowledge, proven methodology, tools and templates in building products and delivering innovative, omnichannel, cloud, on-premises and hybrid-based solutions. Many top Fortune 1,000 companies and over 500,000 agents have benefited from our software and service solutions and, as a result, built new or transformed their existing contact centers into Customer Engagement Centers. Connect with Aria via Twitter, Facebook, YouTube, LinkedIn, and the Aria Solutions’ blog.

Boogie Board eWriters
Calabrio, Inc.

Boogie Board eWriters

Booth Number: 517
Website: http://kentdisplays.com/
Twitter: https://twitter.com/boogieboard
LinkedIn: https://www.facebook.com/myboogieboard
Product Categories: Self-Service Tools, Workforce Optimization / Performance Mgmt, Contact Center Hardware

Booth #517 - Kent displays is a global leader of a unique eWriter display technology. It has expertise in research, development, roll to roll manufacturing, and consumer packaged goods design and assembly using the eWriter technology. Kent displays also commercializes and sells the eWriter technology under its brand Boogie Board in a multitude of global retail markets.
Boogie Board eWriters have been in existence for 6 years and have become ubiquitous when it comes to electronic writing with the most natural feel of handwriting. Kent displays is using the market success in consumer retail and introducing the eWriter technology in other OEM markets.

Calabrio, Inc.

Booth Number: 710
Website: https://www.calabrio.com
Twitter: https://www.Twitter.com/calabrio
LinkedIn: https://www.linkedin.com/company/calabrio-inc
Product Categories: Analytics Software / Customer Analytics, Cloud Solutions, Workforce Optimization / Performance Mgmt

Booth #710 - Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through contact centers. The Calabrio ONE® software suite empowers everyone in an organization with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness driving growth and long-term corporate prosperity.

Calabrio solutions are built on a web-based architecture that positions the contact center as an epicenter for customer insight. A pioneer in its industry for more than two decades, Calabrio was named a “Leader” in the Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization.

Call Design
CallMiner

Call Design

Booth Number: 801
Website: http://www.calldesignNA.com
Twitter: DO NOT INCLUDE
LinkedIn: https://www.linkedin.com/company/call-design-north-america
Product Categories: Cloud Solutions, Training, on-site or virtual, Workforce Optimization / Performance Mgmt

Booth #801 - Call Design has specialized in Workforce Optimization solutions, out of this world support, personalized training and consulting services since 1999.

We've cultivated a process with our combined experience, consultative approach and market leading technologies to ensure that the right people are in the right place with the right skills at the right time to provide your customers with optimal service and quality. It's our goal to ensure your employees are aligned with the goals of your organization and that they are performing as your best performers. We work at an enterprise-wide level to put the best tools in place for an unparalleled customer experience.

The best by design and association - Call Design has built a bridge between the industry's leading service providers, software solutions and professional organizations.

We look forward to meeting you!

CallMiner

Booth Number: 813
Website: http://callminer.com/
Twitter: http://www.twitter.com/@callminer
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics, Quality Monitoring & Coaching, Cloud Solutions, Employee Incentive/Reward Programs/Gamification, Multichannel / Omnichannel Suites, Workforce Optimization / Performance Mgmt

Booth #813 - CallMiner helps businesses and organizations improve agent performance and gather key business intelligence by allowing them to automatically listen to every customer interaction. CallMiner’s software solutions can monitor conversations in real-time or analyze them after completion, delivering actionable insights to contact center staff,
business analysts, and executives.

Certified Languages Intl
Comm100 Network Corporation

Certified Languages Intl

Booth Number: 607
Website: http://www.certifiedlanguages.com/
Twitter: https://www.twitter.com/CertLangIntl
LinkedIn: https://www.linkedin.com/company/certified-languages-international
Product Categories: Contact Center Resources, Speech & Language Services

Booth #607 - Certified Languages International (CLI) is a full-service language company specializing in over-the-phone interpreter and document translation services. With a growing list of over 200 languages, CLI is among the largest providers of its kind in the world, servicing North America and abroad. Our professional, U.S.-based interpreters are skilled in industry-specific terminology and available 24/7/365. CLI is committed to helping businesses increase revenues and maximize the value of their non-English speaking customer relationships, which we achieve by investing in innovative technology to deliver language services with unmatched efficiency and accuracy.

Comm100 Network Corporation

Booth Number: 819
Website: https://www.comm100.com
Twitter: https://twitter.com/Comm100
LinkedIn: https://www.linkedin.com/company/comm100-network-corporation
Product Categories: Cloud Solutions, Social Media / Chat / Mobile Support, WebRTC

Booth #819 - Comm100 Network Corporation is an award-winning global provider of enterprise live chat solution. Comm100 Live Chat is used by thousands of businesses worldwide to support their website visitors in real time so as to increase conversions, boost customer satisfaction and lower operating costs. Some of Comm100’s top clients include HP, Sony, Sears, Whirlpool, Stanford University, G2A.com, Zain and Canadian government agencies. With “100% communication, 100% success” as the company motto, Comm100 is committed to ensuring that transitioning human-to-human interactions to real-life success stories is always possible in a digital world.

ConvergeOne
Convoso (formerly SafeSoft Solutions)

ConvergeOne

Booth Number: 906
Website: http://www.converge-one.com/
Twitter: https://twitter.com/Converge_One
LinkedIn: https://www.linkedin.com/company/converge-one
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Resources, Cloud Solutions

Booth #906 - ConvergeOne, formerly NACR, is a leading provider of custom information, communications and data technology solutions and services for any environment, regardless of existing systems. Last year we were recognized by Interactive Intelligence receiving both the 2015 Vision Award and the 2015 Exponential Growth Award. We offer solutions in customer experience, collaboration, contact center, cloud, data center and virtualization, enterprise networking, and security. We're obsessed with designing, implementing, managing and supporting your systems - so you can focus on achieving your goals. Visit us at booth 906 to learn more. www.convergeone.com

Convoso (formerly SafeSoft Solutions)

Booth Number: 718
Website: https://www.convoso.com
Twitter: https://twitter.com/convoso
Product Categories: Contact Center Resources, Employee Incentive/Reward Programs/Gamification, WebRTC

Booth #718 - Convoso (formerly SafeSoft Solutions) is the world’s first “gamified” cloud-based, browser-based contact center software. Gamification utilizes game-like incentivization, and rewards agents based on custom KPIs. Combined with our powerfully comprehensive capabilities-- such as inbound, outbound, and blended calling—Convoso’s full suite relieves any of your contact center’s pain points.

From customer support to increasing sales, Convoso’s solution can do it all. Our software is built by industry experts, for industry experts, ensuring every solution is guaranteed to exceed your goals.

Convoso takes pride in continuously upholding our track record of concierge support, 99.99% uptime, competitive pricing, ease-of-use, and more! www.convoso.com

Five9
Fonolo

Five9

Booth Number: 505
Website: http://www.five9.com
Product Categories: Agent Desktop Software, Cloud Solutions, Multichannel / Omnichannel Suites

Booth #505 -

Fonolo

Booth Number: 807
Website: https://fonolo.com
Twitter: https://twitter.com/fonolo
LinkedIn: https://www.linkedin.com/company/fonolo
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Multichannel / Omnichannel Suites

Booth #807 - As the leading provider of cloud-based call-back solutions, Fonolo improves the call center experience by eliminating hold-time and providing sophisticated contact capabilities for online and mobile customers.

Fonolo's In-Call Rescue solution gives your customers the option to "press 1 to get a call-back from the next agent", while Web Rescue and Mobile Rescue power your website and mobile app with click-to-call-back capabilities.

Fonolo's cloud-based technology works with any call center infrastructure and has minimal impact on your existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.

More info: Fonolo.com or info@fonolo.com.

GamEffective
Gladly

GamEffective

Booth Number: 916
Website: http://www.gameffective.com/
Twitter: https://www.twitter.com/gameffective
LinkedIn: https://www.linkedin.com/company/gameffective
Product Categories: Employee Incentive/Reward Programs/Gamification, Workforce Optimization / Performance Mgmt

Booth #916 - GamEffective is a leading workforce performance management company, helping companies engage employees to improve performance, motivation and learning. GamEffective supercharges performance and learning through personalized gamification, goal setting and real time feedback. The GamEffective platform can easily integrate with existing enterprise applications, providing a deep and effective gamification solution that significantly improves performance and is easily integrated into existing systems. GamEffective’s innovative gamification workforce performance platform is used by leading multinationals; the company is a 2016 Gartner Cool Vendor in Human Capital Management.

Gladly

Booth Number: 907
Website: https://www.gladly.com
Twitter: https://www.twitter.com/gladly
LinkedIn: https://www.linkedin.com/company/gladly-inc
Product Categories: Cloud Solutions, Multichannel / Omnichannel Suites, Social Media / Chat / Mobile Support

Booth #907 - Gladly is reinventing customer service. We believe that customer loyalty starts with conversations that make customers feel known and cared for. That’s why we built a platform that puts customers and conversations at the center. Our modern, simple messaging interface allows agents and managers to see the entire lifetime of customer conversations, across all channels, in a single place. Gladly also understands and helps manage the complexities of 21st century customer service - including routing and SLAs, as well as provides the voice of your customer through real time analytics on the topics of all your conversations. Let’s talk.

GM Voices
Greatify

GM Voices

Booth Number: 805
Website: http://gmvoices.com/
Twitter: https://www.twitter.com/GMVoices
Product Categories: Contact Center Resources, Speech & Language Services, Video Support

Booth #805 - Since 1985, GM Voices has emerged as the worldwide leader in professionally-recorded voice prompts, language localization, persona development and Voice Branding solutions for global contact centers. Recording from a start-of-art production facility, GM Voices works with professional voice actors in over 100 languages and dialects, helping companies establish a natural-sounding Voice Brand that improves the customer experience anywhere in the world.

It's easy to get started; just pick a voice and send a script. Ready-to-load audio files are delivered the day after the recording session in any format.

Greatify

Booth Number: A3
Website: http://www.greatify.co
Twitter: https://www.twitter.com/gr8ify
Product Categories: Employee Incentive/Reward Programs/Gamification, Human Resource and/or Recruitment Tools, Workforce Optimization / Performance Mgmt

Greatify’s mission is to to inject humanity back in the workplace and inspire 5 million employees and managers alike to become more engaged at work by 2026.

Greatify is an employee engagement solution that helps you create and automate incentive programs for all of your company’s teams and in a variety of different industries.

Greatify goes beyond the frivolity of many products that focus on bringing games to work; rather, we focus on the business challenges companies face while leveraging research in human and workplace psychology. Greatify sets itself in an entirely new league to help companies improve employee engagement, performance and productivity.

HDI
ICMI

HDI

Booth Number: 921
Website: http://www.thinkhdi.com

BOOTH 917 - Founded in 1989, HDI is the first membership association and certification body created for the technical support industry. Since then, HDI has remained the industry source for professional development by offering the resources needed to promote organization-wide success through exceptional customer service. We do this by facilitating collaboration and networking, hosting acclaimed conferences and events, producing renowned publications and research, certifying and training thousands of professionals each year, and connecting solution providers with practitioners.

ICMI

Booth Number: 821
Website: http://www.icmi.com/
Product Categories: Contact Center Resources, Training, on-site or virtual

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service.

injixo
IntelePeer

injixo

Booth Number: C1
Website: http://www.injixo.com/
Twitter: https://twitter.com/injixo
LinkedIn: https://www.linkedin.com/company/injixo
Product Categories: Cloud Solutions, Workforce Optimization / Performance Mgmt

injixo offers feature-rich WFM which is easily accessed via a web browser and can be used without a lengthy start-up process. injixo supports the entire WFM cycle including forecasting, scheduling, intraday management, adherence monitoring, and reporting. injixo is offered at a remarkable price of $9 per user per month with zero set-up costs.
injixo is an online platform offering true cloud-based services to contact center professionals. It includes access to comprehensive workforce management (WFM) functionality on a Software-as-a-Service basis, participation in on-demand e-learning programs, and access to the collective insight of a community of fellow injixo users.

IntelePeer

Booth Number: 812
Website: http://www.intelepeer.com/
Twitter: https://twitter.com/intelepeer
LinkedIn: https://www.linkedin.com/company/intelepeer
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Self-Service Tools

IntelePeer is a leading provider of on-demand, cloud-based business communication solutions. Delivering high-quality HD voice, messaging and contact center solutions for enterprises and contact centers, IntelePeer™s CoreCloudTM SIP services and Atmosphere® platform delivers an unprecedented level of simplicity, analytics, savings and control. Designed to keep pace with rapidly evolving business needs, CoreCloud SIP combines the highest quality, reliability and security in easily deployed solutions. The Atmosphere® platform delivers cost effective, competitive-edge services including IVR, Virtual Automated Call Distribution (VACD), Virtual Predictive Dialer (VPD), Cloud Routing, and SMS/Email applications. For more information visit: www.intelepeer.com and follow on Twitter.

Interactive Intelligence
iQventures

Interactive Intelligence

Booth Number: 611
Website: http://www.inin.com/
Twitter: https://www.twitter.com/IN_Intelligence
LinkedIn: https://www.linkedin.com/company/interactive-intelligence
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Cloud Solutions, Workforce Optimization / Performance Mgmt

Interactive Intelligence is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 21-year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide. For more information, visit www.inin.com.

iQventures

Booth Number: 915
Website: http://www.iqventures.com
Product Categories: Analytics Software / Customer Analytics, Quality Monitoring & Coaching, Cloud Solutions

SpeechiQ leverages the power of IBM Watson to deliver the most advanced, user-friendly speech analytics tool on the market, providing organizations the opportunity to improve the customer experience. Delivering a simplified and customizable call evaluation workflow complete with data analytics ensures maximum efficiency. Includes an easy-to-use feedback process to capture agent responses to their call evaluations. Leveraging our cloud deployment model ensures maximum flexibility while controlling operating costs. With unlimited storage at no additional cost for any defined length of time, your compliance and budgetary needs are protected.

Jacada
KnoahSoft

Jacada

Booth Number: 616
Website: http://www.jacada.com
Twitter: https://www.twitter.com/jacada_inc
LinkedIn: https://www.linkedin.com/company/jacada
Product Categories: Agent Desktop Software, Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel / Omnichannel Suites

Jacada solutions drive increased revenue and loyalty by blending the Digital and Voice Experience with your Agents creating a seamless customer journey. Jacada enables organizations worldwide to deliver effortless agent-assisted interactions by implementing cutting‐edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Customers can benefit from an improved customer experience at every touch point with the organization, whether at the contact center, on the mobile device, the website, or at the retail store

KnoahSoft

Booth Number: D2
Website: http://www.knoahsoft.com
Twitter: https://twitter.com/knoahsoft
LinkedIn: https://www.linkedin.com/company/knoahsoft-inc-
Product Categories: Analytics Software / Customer Analytics, Quality Monitoring & Coaching, Workforce Optimization / Performance Mgmt

KnoahSoft offers workforce optimization solutions that give contact centers enterprise-level interaction recording; quality, performance and workforce management; and analytics functionality at an affordable price. The Harmony™ suite is a secure web-based platform that is seamlessly integrated from end to end to give users the ultimate in flexibility, scalability, and ease of use. With the invaluable insight into multi-channel interactions gleaned from Harmony™, users can increase productivity, enhance customer satisfaction, improve workflow, and ensure compliance.

Language Services Associates
Lesson.ly

Language Services Associates

Booth Number: 811
Website: https://lsaweb.com
Twitter: https://twitter.com/LSAWeb
LinkedIn: https://www.linkedin.com/company/language-services-associates
Product Categories: Contact Center Resources, Speech & Language Services, Video Support

Now Celebrating our 25th Anniversary! Our mission is to help people and companies survive and thrive in a global environment. Leading corporations across the globe depend on our language solutions to get the cultural support they need, while benefiting from the best customer service possible. We’re proud to fulfill the multicultural communication needs of more than 1,600 clients worldwide, in over 200 languages, across virtually every industry. Our language solutions include telephone interpreting, translation and localization, video remote interpreting, face-to-face interpreting, sign language interpreting and language assessments.

Lesson.ly

Booth Number: 800
Website: http://www.lesson.ly
Twitter: https://twitter.com/lessonly
LinkedIn: https://www.linkedin.com/company/3148030
Product Categories: Contact Center Resources, Cloud Solutions, Training, on-site or virtual

Employees succeed when they have streamlined access to company knowledge, best practices, and team policies. Lessonly’s learning automation software helps more than 300 companies capture this information as step-by-step lessons that are easy to assign, measure, search, and update. Learn more at www.lessonly.com.

Lionbridge Technologies, Inc
Loxysoft

Lionbridge Technologies, Inc

Booth Number: 913
Website: http://www.geofluent.com
Twitter: https://www.twitter.com/GeoFluent
LinkedIn: https://www.linkedin.com/company/3685474
Product Categories: Contact Center Resources, Social Media / Chat / Mobile Support, Speech & Language Services

GeoFluent is a real-time translation solution that allows contact centers and BPOs to multilingual-enable their voice and existing chat, helpdesk, email and other communications platforms. This allows your existing agents to communicate with any customer, regardless of the language either speaks, increasing customer satisfaction, loyalty and revenue. With pre-built integrations to Jive, Live Agent, Live Person, Lithium, Moxie, Outlook, Verint, Zendesk and other leading contact center platforms, there is no IT involvement required to add the second-generation multilingual functionality nor changes to how customers or agents already communicate. Learn more at www.geofluent.com.

Loxysoft

Booth Number: 512
Website: http://www.loxysoft.se/en/
Product Categories: Workforce Optimization / Performance Mgmt

Loxysoft is the provider of the workforce management system ProScheduler. ProScheduler is used by hundreds of call centers in North America to improve customer experience, by optimizing schedules based on incoming traffic, and for project planning of outbound activities. ProScheduler is affordable and has a truly intuitive and graphic user interface, which makes it quick to implement and learn. ROI is generally made within 6-8 months. The powerful optimizing engine creates optimized schedules within minutes, which makes it easy to try different settings to analyze effects and measure costs before publishing the schedules to your workforce.

Nuxiba Technologies
OnBrand24

Nuxiba Technologies

Booth Number: 504
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Quality Monitoring & Coaching, Multichannel / Omnichannel Suites

Nuxiba® is a leading developer and provider of state-of-the-art
Advanced Call Center Solutions that empower businesses to communicate effectively
at any scale.

Our feature set and modules enable businesses of all sizes to discover the benefits of an Omni-channel all-in one solution. Our powerful, reliable and easily-deployable open-architecture Cloud and Hosted Contact Center Solutions are fully customizable and can be tailored to work within your infrastructure and not break the bank!.

OnBrand24

Booth Number: C3
Website: http://onbrand24.com/
Product Categories: Contact Center Resources, Outsourcing

A premier outsourced domestic call center services provider for 30+ years, OnBrand24 offers inbound and outbound expertise across B2B and B2C markets. Awarded the Gold Medal by TopTenREVIEWS in 2014 (Silver in 2013) and named to the Inc. 5000 list of the fastest growing private companies the last two years, we specialize in customer service, order processing, tier 1 help desk; lead generation, appointment setting, customer win-back and customer research. Locations: Beverly, MA, Portsmouth, NH and Savannah, GA. All representatives work on-site for quality assurance, knowledge sharing, work performance monitoring and productivity. Phone, email, live chat.

Pipkins
PTP

Pipkins

Booth Number: D3
Website: http://www.pipkins.com/
Twitter: https://twitter.com/pipkinswfm
LinkedIn: https://www.linkedin.com/company/pipkins-inc.
Product Categories: Cloud Solutions, Employee Incentive/Reward Programs/Gamification, Workforce Optimization / Performance Mgmt

Pipkins, Inc. (www.pipkins.com), founded in 1983 and headquartered in St. Louis, Missouri, is the leading supplier of workforce management software and services to the contact center industry, providing sophisticated forecasting, scheduling technology for the front and back office. For over thirty years, Pipkins has created and delivered superior workforce management products for contact centers of all sizes with thirteen industry-first applications. Vantage Point, Pipkins premier product, is the most accurate forecasting and scheduling tool on the market. Pipkins systems forecast and schedule more than 300,000 agents in over 500 locations across all industries worldwide.

PTP

Booth Number: 704
Website: http://www.ptpinc.com
Twitter: https://www.twitter.com/PTPCX
LinkedIn: http://www.linkedin.com/company/performance-technology-partners
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel / Omnichannel Suites, Workforce Optimization / Performance Mgmt

PTP collaborates with leading businesses to develop and implement customer experience technology solutions that transform how they engage their customers. By pairing decades of industry experience with a technology agnostic approach, PTP stays connected to an organizations business drivers while enabling a 360° view of the customer to increase loyalty and satisfaction across marketing, sales and service. PTP understands how to optimize technology and business processes to be a competitive advantage and breakdown silos to build customer connections through seamless, end-to-end, omni-channel communication.

Relate, by Zendesk
RingCentral

Relate, by Zendesk

Booth Number: 900
Website: http://www.zendesk.com
Twitter: http://www.twitter.com/@JoinRelate
Product Categories: Contact Center Resources, Customer Satisfaction Surveys (NPS, VOC, Surveys)

Relate is home to a diverse selection of expert content and deep thoughts from Zendesk. It connects the business side of what Zendesk does—create software for improving customer interactions—to the more general human desire for better relationships.

Relate is here to help you examine, ponder, and hopefully improve the interactions you have with other people whether they’re customers or co-workers, friends or frenemies. Because even though this is business, we’re all people. Transactions are interactions, and interactions are the foundation of relationships. And relationships are complicated. Visit the Relate website and sign up for our newsletter at relate.zendesk.com. Follow us on twitter @JoinRelate for timely news & relevant articles.

RingCentral

Booth Number: 605
Website: https://www.ringcentral.com
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel / Omnichannel Suites, Social Media / Chat / Mobile Support

RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud-based business communications solutions. Easier to manage and more flexible than on-premise communications systems, RingCentral’s cloud solution meets the needs of modern distributed and mobile workforces, while eliminating the expense and complications of legacy hardware-based PBX systems. RingCentral is headquartered in Belmont, California.

RMG Networks
ServiceNow, Inc.

RMG Networks

Booth Number: 510
Website: http://www.rmgnetworks.com/
Twitter: https://www.twitter.com/rmgnetworks
LinkedIn: https://www.linkedin.com/company/471142
Product Categories: Agent Desktop Software, Social Media / Chat / Mobile Support, Workforce Optimization / Performance Mgmt

RMG Networks is a worldwide leader in providing intelligent visual solutions. RMG offers customers a single point of accountability for data visualization, empowering organizations to integrate and display critical data to better run their businesses with intelligent contact center, visual internal communications, visual supply chain and intelligent digital signage solutions. Trusted by 70% of the Fortune 100, RMG powers a network of over one million screens on six continents. RMG is headquartered in Dallas, Texas, with offices in the United States, United Kingdom and United Arab Emirates. For more information, visit www.rmgnetworks.com.

ServiceNow, Inc.

Booth Number: 901
Website: http://www.servicenow.com
Twitter: https://mobile.twitter.com/servicenow
LinkedIn: https://www.linkedin.com/company/servicenow
Product Categories: Agent Desktop Software, Cloud Solutions, CRM Solutions, Self-Service Tools

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. Customers use our service model to define, structure and automate the flow of work, removing dependencies on email and spreadsheets to transform the delivery and management of services for the enterprise. ServiceNow provides service management for every department in the enterprise including IT, human resources, facilities, field service and more. We deliver a ‘lights-out, light-speed’ experience through our enterprise cloud – built to manage everything as a service.

ShoreTel
SourceAmerica

ShoreTel

Booth Number: 810
Website: https://www.shoretel.com/
Twitter: https://www.twitter.com/Shore
Product Categories: Contact Center Resources, Cloud Solutions, WebRTC

ShoreTel, Inc. is a leading provider of brilliantly simple IP phone systems and unified communications solutions powering today’s always-on workforce. Its flexible communications solutions for on-premises, cloud and hybrid environments eliminate complexity, reduce costs and improve productivity. ShoreTel is headquartered in Sunnyvale, Calif., and has regional offices and partners worldwide. www.shoretel.com

SourceAmerica

Booth Number: C2
Website: http://www.sourceamerica.org
Twitter: https://www.twitter.com/SourceAmericaUS
LinkedIn: https://www.linkedin.com/company/SourceAmerica
Product Categories: Contact Center Resources, Human Resource and/or Recruitment Tools

SourceAmerica® is a national nonprofit that creates job opportunities for a skilled and dedicated workforce: people with significant disabilities. We are the vital link between this exceptional workforce, the network of community-based nonprofits, and the Federal Government and commercial companies that need the products and services they provide. SourceAmerica is an AbilityOne® authorized enterprise.

Spectrum Corporation
StellaService

Spectrum Corporation

Booth Number: 502
Website: http://www.specorp.com/
Twitter: https://www.twitter.com/specorp
LinkedIn: https://www.linkedin.com/groups/2874819/profile
Product Categories: Agent Desktop Software, Analytics Software / Customer Analytics

Spectrum Corporation has consistently been an innovative leader offering a “total solution” that maximizes performance and increases efficiency in companies worldwide, including many Fortune 500 companies.

Spectrum Corporation is a leader in Unified Contact Center Reporting (UCCR). UCCR is a process of extracting real-time and historical data from contact center applications, transforming that raw data into information and publishing that information in usable reports for all levels of the contact center. The reports are seen on dashboards, LCD screens, desktops, wallboards, web based reports, email and smartphones.

Spectrum’s strength in the UCCR process lies in the ability to extract and collect the raw data using one of six different methods. This unique strength is what puts Spectrum ahead of others in the contact center reporting arena.

StellaService

Booth Number: A2
Website: https://www.stellaservice.com
Twitter: https://twitter.com/StellaService
LinkedIn: https://www.linkedin.com/company/449478
Product Categories: Quality Monitoring & Coaching, Customer Satisfaction Surveys (NPS, VOC, Surveys), Employee Incentive/Reward Programs/Gamification

Stella Connect motivates and supercharges the performance of front-line teams through customer-driven ratings and rewards for specific employees.

SWPP
Teleopti

SWPP

Booth Number: B4
Website: http://www.swpp.org
Twitter: SWPP_ORG
Product Categories: Quality Monitoring & Coaching, Training, on-site or virtual, Workforce Optimization / Performance Mgmt

The Society of Workforce Planning Professionals (SWPP) is a global organization devoted to facilitating education and networking opportunities among workforce planners.

SWPP provides its membership with a variety of services, including:
Member-only access to certain areas of the SWPP website; E-mail Tip of the Week; Quarterly newsletters with articles written by industry experts; Regional networking meetings (SWPP Meets); Access to quarterly web seminars; Discount to attend educational web seminars; Online forums; Job Posting Board; $100 discount on CWPP certification; $250 discount to the SWPP Annual Conference.
For more information, visit our website at www.swpp.org.

Information about our sister association, the Quality Assurance & Training Connection (QATC), is available at www.qatc.org.

Teleopti

Booth Number: 516
Website: http://www.teleopti.com
Twitter: https://twitter.com/Teleopti
Product Categories: Contact Center Resources, Workforce Optimization / Performance Mgmt

Teleopti, a top, global provider of workforce management software, offers a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling.

TelStrat
T-Metrics, Inc.

TelStrat

Booth Number: 501
Website: https://www.telstrat.com
Twitter: https://twitter.com/TelStratEngage
LinkedIn: https://www.linkedin.com/company/Telstrat
Product Categories: Analytics Software / Customer Analytics, Quality Monitoring & Coaching, Workforce Optimization / Performance Mgmt

Founded in 1993, TelStrat® develops comprehensive contact center solutions & business call recording products, including Engage WFO™. This proven, industry-leading suite blends voice recording & screen capture; agent performance evaluation; coaching & E-Learning; advanced speech analytics; and sophisticated workforce management into a total workforce optimization solution.

The Engage portfolio ─ Engage Record, Engage Capture, Engage Quality, Engage Analyze, Engage Desktop Analytics, and Engage Manage ─ easily deploys in everything from single server sites to large enterprise and cloud-based environments.

Engage WFO’s award-winning technology is proven in everything from small companies to large call centers at over 3300 installations worldwide. A customer-centric, channel-focused organization, TelStrat offers Engage WFO through a global network of over 330 reseller partners, including the most prominent names in telecommunications. Engage makes capturing customer interaction, maximizing agent performance, streamlining workforce management, and knowledge mining call content affordable to any organization.

T-Metrics, Inc.

Booth Number: 600
Website: http://tmetrics.com/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel / Omnichannel Suites, Video Support

Whether deploying Premise or Cloud applications, T-Metrics delivers advanced multimedia contact center capabilities that meet today’s technical and budgetary requirements. By combining presence, voice, video, chat, SMS, and social media into a universal queue, T-Metrics delivers a truly unified contact center complete with call and screen recording. Because T-Metrics also supports agent consolidation across multiple switching platforms, contact center migration occurs according to each organization’s roadmap. Strategic migration from legacy platforms to SIP platforms, like Microsoft Lync, has never been easier. Our worldwide customer base includes public and private sector organizations that range from Fortune 500 companies to small establishments.

Universe Technical Translation, Inc.
USA Digital

Universe Technical Translation, Inc.

Booth Number: 904
Website: http://www.universetranslation.com
Product Categories: Contact Center Resources, Outsourcing, Speech & Language Services

How does Universe Technical Translation, Inc. consistently win business when competing against the largest and most respected language service companies – VALUE, without compromise. With 35+ years of experience to the Fortune 100, Federal, State and Local agencies, we anticipate and respond to our clients’ challenges to improve the customer satisfaction and loyalty metrics of their non-English speaking market segments. Your Contact Center Management expects and deserves – whenever, whatever, however – on-demand language interpretation and translation excellence backed by 24x7 customer service professionals.

USA Digital

Booth Number: 817
Website: http://www.usad.com
Twitter: https://twitter.com/USADigital
Product Categories: Long Distance Phone Service, Phone/Data/Internet

USA Digital is a leading provider of high volume voice and data telecom products, including Long Distance, Toll Free, DIA, Private Line, and T.38/FoIP. USAD has a strong portfolio of ancillary services and features to complement these core products, such as SMS, MMS, off-site transfers, time of day/overflow routing and customer peering. USA Digital provides scalability and responsiveness expected by contact centers, without expensive multi-vendor integration. And, we SAVE you MONEY! Learn more at www.usad.com or give us a call at 888-872-3787.

Voiance Language Services
Whitepages Pro

Voiance Language Services

Booth Number: 716
Website: http://www.voiance.com
Twitter: Voiance
Product Categories: Speech & Language Services

With Voiance Phone Interpretation, you get a partner and not just a vendor. Let us tell you why:
Voiance, a division of CyraCom, supports over 1,000 clients, including many of the largest banking, insurance, and government organizations in the United States. Whether by phone, video, mobile app, or written text, Voiance's language interpretation services improve the customer and employee satisfaction for thousands of organizations across the United States. Offering hundreds languages and operating 24/7, the Company's interpreters are accessible within seconds after selecting a language.

Whitepages Pro

Booth Number: 623
Website: http://pro.whitepages.com/
Twitter: whitepages
Product Categories: Analytics Software / Customer Analytics, Contact Center Resources, CRM Solutions

Whitepages Pro is a global leader in mobile identity data, helping call center managers, carriers, and system integrators identify who’s behind a phone number to manage risk and optimize customer experiences. Our accurate, real-time data helps companies dynamically route calls, block spam and fraud, and enrich prospect and customer records real-time. With RESTful APIs and SaaS tools, Whitepages Pro data easily integrates into business workflows and industry-leading call and contact center platforms.

Workforce  Management Software Group, Inc.
World Connection

Workforce Management Software Group, Inc.

Booth Number: 701
Website: http://www.wfmsg.com
Twitter: https://Twitter.com/WFMSG
LinkedIn: http://www.wfmsg.com
Product Categories: Agent Desktop Software, Social Media / Chat / Mobile Support, Workforce Optimization / Performance Mgmt

The WorkForce Management Software Group, Inc., (WFMSG)is the developer and provider of the innovative Community workforce management solution. Compatible with over 15 ACD manufacturers, Community is renowned for its' elegant UI, imbedded wizard driven process guides, the industry's leading agent empowerment portal and imbedded training videos for ultimate ease of use and rapid adoption. To learn more, visit us on the web at www.wfmsg.com or call today to schedule your web demo at (877) 668-6870, x 801. Ask about our custom ROI analysis!

ACTIVELY SEEKING VAR'S, RESELLERS AND PARTNERS: If you are seeking an easy to work with WFM partner to enhance your existing solution set, contact Daryl Gonos at gonos@wfmsg.com, (877) 668-6870, x 801.

World Connection

Booth Number: 508
Website: http://www.wconnection.net
Twitter: do not include
LinkedIn: https://www.linkedin.com/company/world-connection-guatemala
Product Categories: Outsourcing, Social Media / Chat / Mobile Support, Video Support

World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in being a true extension of your company and brand, and focus not only on achieving metrics and maintaining high levels of service, but also on achieving your long-term business goals.

Xentrax Inc.
Zendesk, Inc.

Xentrax Inc.

Booth Number: 601
Website: http://www.xentrax.com
Twitter: https://www.twitter.com/XentraxInc
Product Categories: Analytics Software / Customer Analytics, Quality Monitoring & Coaching, Workforce Optimization / Performance Mgmt

Xentrax specializes in Customer Experience Management and Workforce Optimization solutions for the Contact Center. Since 1986, we have provided innovative software solutions that help drive business success through operational efficiencies and increased customer lifetime value. Our "boutique" approach provides our customers with a more engaging, customer focused alternative to the traditional "big box" vendors, and it's our focus and specialization that powers our expertise and experience.

Our market leading software partners include OpenText and NICE Systems.

Zendesk, Inc.

Booth Number: 604
Website: http://www.zendesk.com
Twitter: https://www.twitter.com/zendesk
LinkedIn: https://www.linkedin.com/company/zendesk
Product Categories: Cloud Solutions, Customer Satisfaction Surveys (NPS, VOC, Surveys), Multichannel / Omnichannel Suites

Zendesk is a cloud-based customer service platform. It is designed to be easy to use, easy to customize, and easy to scale. Our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easy, personal and productive. Today more than 50,000 companies use Zendesk to provide service to more than 300 million people worldwide.

"Very good speakers, smart cutting edge material provided. IT WAS FUN!"

George Palazzo, Senior Director, MPIPHP

Sponsors

   © 2016 UBM, All Rights Reserved.

   © 2016 UBM, All Rights Reserved.